Being newer to the Goodyear area and discovering the hidden gem at the other end of the parking lot from this place, I always saw their hamburger, fries and drink special for $6.99, and didn't want Mexican again tonight, MY MISTAKE RIGHT THERE!
Myself and my buddy went inside of Sammy's to order and sit in the cool as it was 108 out today.
Two diners ahead of us no big deal. Ten minutes later it was a big deal as the girl behind the counter was just rolling her eyes and was over the couple ordering in front of us. It made US feel uncomfortable and I even spoke out, "take your time we're not in a hurry".
After 5 long more minutes I ordered for both of us, two hamburger specials and cheese added please for here.
MY MISTAKE AGAIN, I handed the girl $20.00 and she just pressed open on the cash register. Nope, you guessed it, she never rang it up. Wow! The total is this girls head? Let's do the math. Each hamburger special is $6.99 so we're at a sub total of $13.98 correct plus cheese which I've never ever had anywhere charge for more than $1.00 each so now we're at $15.98 then there's the tax which can't be more than 10% I think...
Oh but she must think so! Total she says, $19.85 please. Okay, unfazed here so I hand her the twenty bucks. I'm already not coming back so...
Could it get worse I think? Wrong question to ask myself!
YES IT CAN GET WORSE FROM HERE....
10 minutes later and I'm very surprised she actually got off her bottom and walked it out to us because that was the 2nd to the last contact we had with this tattooed beast!
What do we have here?
I ordered 2 hamburger specials with cheese added. Hmmmm. Both said they came with French fries and a drink.
1 of our orders came with French fries and the other came with Zucchini. Hmmmmm, very interesting.
I went to pour my Diet Pepsi and drank a drink and that alone made the first part of me want to puke. 100% flat and very sugary, hmmm, not even diet when I poured diet. Very nice thank you!!!
Okay so once again I bit my poisoned tongue at saying anything to this beast.
Walking back to my dinner I have never ever been to a fast food restaurant where they have had the hamburger or cheeseburger special and the burgers only had a handful of pickles and a squeeze of ketchup and about an entire cup of mustard. OMG! My buddy LOVES MUSTARD TOO!
He's going to love this burger! NOPE!
He says to me, John, do you notice the Burger? Do I notice? I notice EVERYTHING that's NOT ABOUT THIS BURGER! That's what I'm noticing!
NO LETTUCE! NO TOMATOES! NO ONION!
Just a small squirt of ketchup and about a gallon of this bright yellow crap that I HATE SO MUCH IN LIFE!
I wanted to know where is my lettuce, my tomato, my onion. If I wanted a "plain hamburger I would have gone to McDonald's and saved $19.00!
I walked up right up to that counter and waited until that beast came back out from the back. She was laughing and giggling with the cook for another 10 minutes and also stuffing her chops to the gills obviously with our lettuce tomato and onion I'm thinking. I asked her what happened to the condiments on our burgers? And I shouted there's no need to supply more pickles on mine as it had like 25 on the hard stale buns you served us.
She replied, "there's condoms in your burgers"?
Oh lawd help me!
I said again, where's our lettuce tomato and onion?
She replied oh, the special doesn't come with it.
Oh lawd, I said it's not much different priced than the regular combo on the inside menu board. I would gladly have paid extra to have it on our sandwiches HAD YOU TAKEN THE TIME TO TELL US!
Nope, nothing. AND I DID PAY EXTRA BECAUSE I STILL WAS CHARGED ALMOST TWENTY BUCKS BY THIS TATTOOED BEAST WHO JUST RIPPED US OFF AND THE OWNER OFF, wait she just might be the owner who the hell knows.
Either way, you've lost our business for life by stealing money from customers and being cheap. Plus instead of feeding your face in the back and messing around with the cook, clean this place as it's truly DISGUSTING IN THE DINING ROOM. Empty the trash, buss the trays at the trash cans, of ya you have long acrylic nails just like the beast you are. Go out to the dining room and have some conversation with customers and see if they are happy. Don't just "literally steal their money" then disappear like you did.
I had some conversations outside with other customers and they're not happy either. Not one of us feels you will be in business in 6 months let alone 3.
If the food and service are good, there are no reasons for specials I've decided.
If you don't like speaking with customers go get a different job and if your the owner? Oh crap. You'll lose everything soon as your place SUCKS! read more