Update: I was in the area and I needed to figure out a somewhat tricky repair. I was helped by an…read moreassociate, Dave, who was very friendly and helped me brainstorm some solutions. I ended up with a sound plan and the supplies to put it into action. The checkout process was smooth and fast. Overall, it was much better than my last experience.

I've visited this location twice in the past two days and had negative interactions both times with…read morean employee named Lily. She was unhelpful, dismissive, and displayed a poor attitude -- not only toward customers but also toward her coworkers. That kind of environment is noticeable and reflects poorly on the store. Customer service is what separates Ace Hardware from larger chains. If management wants to remain competitive, additional training and oversight may be necessary. I'm sharing this feedback in hopes that it leads to improvement.

Tried to find Corporate Email to recognize an employee, but no luck so I will post here hoping…read moresomeone at Corp sees this. I went to find a gasket for my new gas water heater for the inlet/outlet copper hoses that are sweated in place (not want to do that again). The copper hoses are fine, the washers after 15 years are worn and need replacing. I looked all over the store but could not find any these specific heat resistant gaskets for those tubes/pipes . Pete (District Manager no less) was there looking like a regular employee and asked me if I needed help as most of the Home Depot staff do with me. Pete was able to get the two (heat resistant) washers for me (since there are no replacement parts gaskets for this copper tubing to be found) in a matter of minutes. What a life saver Pete was and it was not until later did I find out he was the District Manager, just figured he was a regular Home Depot staff. It was not until I said I wanted to get him recognized for quickly finding a solution to my problem that he introduced himself with title. I was impressed and tremendously delighted at his kind, customer focused, efficient problem solving skills. On a previous visit the other day, two staff employees were unable to solve my gasket issue maybe because they do not have the authority to do what Pete did for me. Either way, I sure hope this message makes it to Corporate so Pete can be recognized for his excellent customer facing skills and attention! Thanks Pete!

Shout-out to these two amazing Home Depot employees who put out the fire! They acted quickly and…read morecalmly. Fire was out before the fire department came

Just can't say enough about the team at Alamo Ace Hardware. Craig, Keith, Bruce, Brennan, Michael,…read moreAl, Marty or Sharon....all so talented. Whether you are looking for simple home improvement items or you aren't quite sure what you need, they likely have it. The BBQ area, the kitchen and the inventory - just amazing. You could go anywhere for these things and some choose to go to the big box stores because the perception is that you will save money. While you may get some things for a little less, the value Ace and their staff provides is second to none. You just dont wait. Walk in and they help you - even if you aren't sure what you are doing. I could be in and out of Ace Alamo before someone even talks to me at Home Depot or Lowes. If you are on the fence, go there - will be well worth your while.

Celebrating Alamo Ace Hardware: from a long time customer…read more The magic of Alamo Ace Hardware starts with its remarkable longtime general manager, Keith Gilbert--part ringmaster, part retail genius--who's been running the show since the days of Yardbird. Thanks to Keith, this isn't just a hardware store...it's an experience. Walk through the doors during any holiday season and you're immediately greeted with festive, colorful, over-the-top displays that put a smile on your face. Then the real adventure begins--where else can you find Grandma-worthy homemade pies, Pokémon cards, a seriously swoon-worthy kitchen section, and every nut, bolt, and tool imaginable all under one roof? Alamo Ace has that rare, old-school, family-run feel--where people actually know what they're talking about and are genuinely happy to help you. It's the kind of place where you come in for a lightbulb and leave wondering how you lived without one of their Apple pies. Huge shout-out to the all-star team: Sharon in Electrical, Michael, Marty, Brennon, and Bill in Paint; Norm and Sue in Customer Service; Dennis, Al, and Bruce in Fasteners; Dianne and Kelly in Kitchen; Valerie in Garden; and Annie, Laurie, Joan, and Sharon at Checkout. And to anyone I missed--thank you. You all make this place what it is, a real neighborhood treasure! We are beyond lucky to have this gem in our neighborhood.

It's a great local place to find what you need and don't need ! Try it out for yourselfread more

This True Value store is a nice little, local location for home improvement needs. I have stopped…read moreby a few times since moving into the area and have had the need to fix some things in the new place. Customer service is pretty nice and they will help you find whatever you need in the store. There is a great selection of nuts and bolts as well as outlet covers. You can probably guess what I was fixing around the house :) Parking is decent and they have remodeled the outside with a great paint job. If you are looking for home improvement needs within the neighborhood then you should check out this True Value location. They are helpful and have lots of items to help you on your DIY journey.

We visited Home Depot to shop for window shades and curtains and were pleased with the variety of…read moreoptions available. One thing I appreciate about Home Depot is that they often have great online deals, which adds to the overall value. The main area for improvement is customer service. We had to approach several employees before finding someone who could assist us, which made the shopping experience less convenient. What really stands out about this location is the monthly kids' workshops. They provide a fun opportunity for families to spend time together while helping children learn new skills and build confidence through hands-on projects.

Big selection. Inaccurate prices…read more I enjoy wandering around and seeing the selection of plants in the nursery. Today to my surprise, I found a great deal on little totes. Of course, at the cash register. It turned out to not be such a big deal as they charged me 25% than the shelf price. They corrected it of course, but it is annoying that I have to be so vigilant.

Just an awesome atmosphere at Dublin Ace. I've never been to a store where all the employees are so…read morenice, it seems like they all get along like one big family. I needed some paint and the employee Jill was nice enough to call someone to help me. I was already loving talking to Jill then I was helped by C.J. and he was awesome. He listened to me and got me exactly what I wanted. I couldn't believe how friendly and nice he was literally to everybody. I'm now under the impression that every store needs a C.J. It was truly an awesome fun experience. Thank you Dublin Ace

I come to this Ace hardware regularly because everyone who works here is incredibly helpful and…read morekind. The store is easy to navigate, and the prices are lower than the competition. I want to call out the employees for being remarkably friendly, but I want to comment in how great C.J is, and how he adds to the positive atmosphere of this specific Ace hardware.

This is such a fantastic neighborhood wood and tool shop. The staff is incredibly friendly,…read moreknowledgeable, and genuinely helpful. They make you feel welcome the moment you walk in. They have a great selection of tools and supplies, and you can tell they really care about their craft and their customers. I'm especially excited to sign up for one of their classes soon!

I've only been in Rockler a couple of times I don't really do any woodworking. But yesterday the…read moreblade broke on my Skil saw and I had no idea how to replace it. So I called ahead of time and spoke to Chris and asked him if he could help me put the new blade on and he said absolutely so I dropped it off yesterday and picked it up today and not only did he replace my blade he spent time explaining to me how to replace it the next time. No charge just a nice person helping me out. Chris if you're reading this thank you so much you deserve this review.

We came here to get some inspiration for a kitchen remodel. The woman who greeted us showed us…read morewhere to look at some samples. As she was explaining the different cabinets to us, she made an incredibly rude comment about staying away from the last set of doors since they were the most expensive brand they offer and not for everybody. "They're not cost effective since everyone has their budget". She knew nothing about us or any idea of our budget to imply we couldn't afford her cabinets. We'll definitely not be returning.

We couldn't be more thrilled with our kitchen and the experience in working with Brad. He was…read moregenerous with his time and was reliable in returning calls (a rarity these days). Our questions were always answered in a timely and clear manner. He was very helpful with suggestions for counter colors and tile design which really helped me out a lot. And he was spot on! The counter color is absolutely perfect! The whole way through we felt a sense of confidence that we were going to get something high quality and that he would see the project through to completion, which he has. It was wonderful to work with someone who has a passion for what he does and who cares about his customers. He was an absolute pleasure to work with! Thank you!

I went in and wanted to get some paint samples. No one in the store and the salesperson was eating…read more She seemed irritated that I was there and wasn't friendly at all. It was quite akward and I made an excuse and left. A very odd experience. I am going to be painting the interior of my house next month and will definitely not be purchasing my paint here.

I have always bought our paint here. Love shopping Danville businesses and supporting small. But…read moretoday my experience here was appalling and offensive! The woman was rude, short and completely lacked customer service. She was put out with my questions and wasn't willing to "problem solve". As she walked away she said to the air " I don't know why I get so angry with this place and people". Her co worker asked what?? And she said oh I'm just talking to myself. I was at least 30 feet away and could hear her perfectly. There are other great Benjamin Moore retailers in Alamo and Dublin. I will be taking my business there! Do yourself a favor and avoid this place. Not the same owners and NOT the same business values

You just can't beat ACE hardware. Stopped by for some screws and fasteners. Was greeted upon entry…read more I looked a little lost walking around and a worker in a cowboy hat came by and asked if I needed help. Took me to the right isle and showed me the exact product I needed. Ace just has such a good standard and good training practices. Its employees ALWAYS know what they're doing and seem to enjoy their job. Kudos to the dude in the cowboy hat. Sadly I didn't read his name tag.

Went in this morning for a very specific item. I was greeted by a very friendly employee at the…read moreregister who pointed me to the right aisle and told me she'd call someone over to help. Jay, the supervisor on duty, met me in the aisle and helped me troubleshoot my issue. He showed me a few different options and ultimately found me the perfect item for my project. Both employees were incredibly friendly and helpful. Love coming to this store!