Four of us stayed at The Sanctuary this past weekend and absolutely loved it. My boyfriend and I were unexpectedly upgraded to the Spa Penthouse and spent the whole weekend talking about how amazing it was. Our friends had a regular room and theirs was pretty great, as well. Both were large and clean. The regular room included a small kitchen and a living room that was separate from the bedroom (but no door division). The Penthouse was one (very) large room with a private sun deck and fantastic shower. Beds were comfortable. Rooms were clean. Staff was attentive. You really couldn't ask for anything more in a hotel. We were so pleased with our stay that we ended up extending our trip an additional night. The pool is small -- but it's located on the roof and has several chairs, which are good for laying out. If you want to swim, you can use the nearby Shelborne, which is gorgeous. The hotel is in a great location and just a few short blocks from many restaurants and bars. We're already talking about going back! read more

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Getting knocked down to three stars. They put an extra mystery charge of $20.00 on my credit card and have not removed it. read more

Very nice place overall. The rooftop pool area was closed off during the time we were there. Augusto and Kelly were great hosts --- very knowledgeable and friendly. LIke everyone has already said, you don't have a view of the ocean, but you're about a 3 block walk from Lummus Park. Biggest regret was that I didn't try Ola... all reviews say that the restaurant is awesome. read more

1. You have to clean your own room, or you'll get charged. 2. Extremely dirty 3. Ceilings are collapsing 4. Do not look like the photos In truth, this is the spirit airlines of cheap hotels. I would NEVER recommend. To anyone. Ever. I would give this place negative starts if I could. read more

If you are looking for a hotel where the pool was closed by the health department (true story), this place is for you. If you are looking for a place where mops and buckets are stored in public areas, this place is for you. If you are looking for a place where no one answers any service requests, this place is for you. If you believe in 100% self-reliance, this place is for you. I have never been more disappointed with a hotel, period. read more

Came here for a destination reception in South Beach. Every morsel was tasty and the service top-notch. it was a memorable event. The reception was 5-stars. Highly recommend. The Sanctuary was a beautiful, modern, extremely small high-end boutique hotel not far from the beach, and only a couple blocks from Lincoln Rd, where all the fabulous South Beach shopping is located. Would've loved staying here, but chose not to stay at the hotel. 1) Not on ocean 2) Low-rise building means rooms have no view. 3) No gym. Sanctuary was a bit pricy, so staying at an ocean-front hotel became a no-brainer. Even considered staying at the nearby RitzCarlton for a very small premium over the Sanctuary. Stayed a block away at the National, which had pools and direct access to the beach, plus a great sunrise ocean-view for about the same cost. read more

So it was New Years time, Miami's high season and the time in which hotels are either ridiculously expensive or completely booked. Even the incredible shitty, disgusting, morbid hotels such as The Penguin are starting at $500 a night. I was fully preparing to end up spend more simple to avoid staying at some dump when I came across The Sanctuary. The Sanctuary really lives up to it's name. It's a quiet hotel, the rooms are comparable to a small, modern apartment, and it's peaceful. The restaurant in the hotel, Ola, is absolutely amazing! In fact, it trumps some of the restaurants in the more lusted after hotels. The pool area is very quiet to the point that no one was using it while I was there. I was able to relax in peace and there was a decent view as well. If you are looking for a hotel with a party vibe, this is NOT the place. Unlike Fontainebleau or SLS, the hotel is very peaceful and zen. It truly lives up to it's name. The positive thing though, is if you do want to go to a more lively destination, The Sanctuary is conveniently located walking distance to hotels such as The Raleigh, The Delano, Shore Club, etc. For a very affordable price and a good location, I recommend the Sanctuary. read more

This was the worst hotel stay of my life. 1. This hotel is dirty: The bathroom was disgusting. There was hair in the bathtub. The kitchen was gross and not cleaned. THERE WERE DUST BALLS all over the floors. 2. This hotel charges you for things you did not consume: They insist on putting a $300 hold on your credit card, regardless of whether you've already paid for the room. When you leave the hotel, they CHARGE YOU FOR ITEMS THAT YOU DID NOT CONSUME. Furthermore, they do not return your calls when you call back repeatedly, insisting that you did not in fact consume anything from the minibar. 3. Conclusion: Please, DO NOT STAY HERE. Do not be persuaded by other unexplainable postive reviews. This was an awful, awful hotel. read more

Pros: Very quiet, private pool, roughly 20 rooms, very quaint, extremely friendly staff. Free breakfast. Cons: Weak shower, we booked 2 rooms. No beach view, its rougly 2 blocks away. Noisy AC unit. Details: Rooms are suites with a kitchen, and full living room, 2 flat screen TVs (bed and living room). High end L'occitane toiletries. Staff helped store our 8 pieces of luggage we carried from our 7 day cruise in their office. I would absolutely go back! read more

The only downfall to this hotel is that its not directly on the beach and there are not any views sinces its only a couple floors high. Also, theres no gym on premises. Other than that, this place is awesome. The rooms are suites with full kitchens...and its not like a Microtel suite or something like that, its basically a boutique/suites version of a Morgans Hotel (Mondrian, Shore Club, Delano). Its a modern hotel but doesnt have the modern, cold feel to it. If you get a good rate and dont want a cramped room, I highly recommend it. read more

Just got back from spending 3 days in South Beach at this hotel which is conveniently located in the heart of south beach Miami right off of Collins Ave and just one block from Lincoln Rd and really great shopping. The rooftop doesn't really have a bar unless it's for a private party which they did have one evening. The 'pool' is a wading pool and not a regular pool, but it is nicely done and is good in the evenings for watching the sunset and having a glass of wine. The actual room was just OK. It looked a lot better in the pictures on their website. They need a little maintenance - cracks in the walls, hard water stains in the grout in the shower, water problem with the toilet that kept coming on and then going off, A/C that was really loud when it clicked on. I had to take a sleeping pill because of these little noises that became super annoying after an hour after I turned off the lights. Breakfast was very good - no complaints. Fresh croissants and bagels with cream cheese and muffins, as well as cereal, and fresh OJ. Just as with the rooms though it looks like the restaurant where b'fast is served (Ola) needs some maintenance - i.e. chipped chairs, etc, that need replacing. Staff was very helpful and friendly, and attentive. Their restaurant "Ola" was closed Sunday and Monday night and they had a private party Tuesday, so we never got to try it out. Summer is their off season so I that's why they're closed the two nights a week. During winter they're open 7 days. It's too bad cause I really wanted to try their ceviche which other posters had said was really good. Parking: You can park at the lot directly across the street for $20/day, but if you tell them you're staying for a few days they give you a small discount. At least that's what the attendant did on the 2nd day there for us. Swimming: They allow you to use the facilities at "The Shellbourne" across the street. They do have a nice pool with a crazy 50's style diving board that has been converted to a waterfall. It's kind of funny. The bar in the corner of the pool area had surprisingly good cocktails. read more

It's great small hotel a bit dirty the carpet has some coffee stains and a bug dead on the floor, read more

Sanctuary - Room - Hotels Near Me - Miami Beach, Florida

Location is good but the room was a wreck. The spring on the door was broken, there was no door on the shower, fixtures were broken and there was a pool of water in the main walkway outside the room with an orange cone by it. Also, the iron in the room was totally covered in black crust. When we asked for a new one they brought us two more that were also disgusting. Nothing like going to your birthday dinner with wrinkled clothes. Just really disappointed. Definitely not 3-4 stars read more

Pros: Great location! Cons: 1. Housekeeping leaves at 5pm everyday including weekends. That means no fresh linens or any housekeeping between 5pm-8am the next morning. We needed towels to bathe for dinner. Too bad for us, no towels until the morning. Ridiculous. 2. Dirty room. Trash-can under kitchen sink still full from previous guests, it wasn't emptied. Still sitting there because it is after 5pm now, and thus no housekeeping to remove it. 3. Dirty bathroom & smells like mildew and obviously dirty grout. 4. Thin walls. Need I say more? If you are fine staying with other peoples trash & using soiled linens, this is the place for you. read more

I gave this place a shot b/c D.Rodriguez (chef) runs it. His joints up in NYC never dissappoint. So why not?! The all-suite hotel felt very exclusive and the food was well worth "da cheddar" (wish the portions were bigger though) GREAT CEVICHE!!! My jet-lag didn't feel so bad after a good massage at their spa/salon! Great service and the convenience of a quick cab to any hot spot is a plus. The rooftop pool and bar are entertaining...but don't plan on sleeping, this place really wakes up at night! read more

A "C+" for comfy. Kind of. As a former beach resident, I must get creative when visiting now that I moved to California. I recently booked two nights at this so-called oasis because the price was right and the location rocked. However we found ourselves yearning to spend more time anywhere else but there. Why? Well for one, the Sanctuary seemed almost abandoned. No other guests, no diners at Ola, no spa clients - yet an influx of staff hanging around. There was maintenance drilling in the morning and pressure cleaning outside our door. Who doesn't care for some bleach with breakfast? Me. The rooms were spacious and the location is perfect. Other than that - avoid it. Book a stay at the Gale across the street and enjoy a true vacation. My opinion? Menin Hotels should look into a lil re-vamping.. read more

For a boutique hotel they are very accommodating and friendly. It's very clean and quieter then the main area of clubs just a one block over. We originally had reservations at another hotel but the over booked us and paid for our accommodations here. I would definately suggest this place. It's clean and updated with fine furnishing and a contemporary style. read more

Came here for the spa...wouldn't go back. It's very small. I had an issue parking, but the girl at the salon dealt with it for me which was really nice of her to do. They don't have parking here so you park across the street in a lot and the lot charges $20. I was only going to be here for an hour, which is insane. Apparently if you are going to the spa, say that and it should be $10. The spa is small, and the walls/doors are thin. You can hear everything including people's conversations outside. Was very awkward. The massage itself was descent. But the overall experience, just wasn't a 'zen' like. I'd say if you get the groupon for the $60 massage to go for it, how bad could it be for that price. But I'd never pay full price for here. read more

For those of you that just read the first lines in a review, let me just start by warning you. Disregard the good grades this hotel some how has gotten and book something else. This place as MOLD in almost every room. We chose this place because of Its rating, location, nice pictures, pool and price. It almost seemed to good to be true. When we checked in we found our that the hotel did not have a pool of Its own, to use a pool you had to visit their sister hotel the Gale, or another beach resort, therefor a 15$ beach resort fee was added each day. We got three rooms on the ground floor, I think they have three floors, maybe two. When we first opened the door the stench hit us immedietly, mold. If you are not aware of mold and how it smells it could easily be mistaken for a very strong "icy" kind of detergent that stings in your nose. Which we also smelled, they had clearly tried to hide the moldy smell. I have to say that the rooms upon a first glance looked really nice. They seemed to have renovated recently, but just the exteriours, not removing any mold...We had the same moldy smell in all rooms and went straight to the front desk and told them that we could not stay in those rooms. She saids she could not argue with us since this was not the first time she had heard about this. She told us to wait and they would get us new rooms. After 1 1/2 hours of waiting we got our new rooms. Two one the second floor, and one on the first floor. The one on the first floor obviously smelled the same as the others. The ones on the second floor was a bit better but you could still smell the mold. Once again we went to the front desk to complain and asking for our money back, so that we could find another hotel. That was impossible because there was no manager there and she would arrive 3 PM the day after. We specifically asked her "surely you must be aware of this problem? She simply replied, "yes" and said that she gained nothing by lying to us. After debating how to solve this for about one hour she started to look for other "sister hotels". Everything along the beach was fullt booked but she was able to get us all rooms as the Mondrian hotel on the other side of Miami Beach. It only took 4 hours .... Further more regarding the Sanctuary they booked our credit card with 500$ per room as a deposit.. Even though the booking clearly stated that they only should take 100. But there was no winning her over. And a couple of days later they charged another 500 $ to the card. When going to the hotel and asking about this, they had no clue, and the manager wasnt there until 3 PM the next day. They promised to call us, but never did. There was alot more hassle and problems with changing hotels going in to that would mean another 1000 Words in this review. So to sum it up. Stay away! read more

I was torn between 3 and 4 stars but I chose 4 because of the overall experience I had in South Beach while staying in this Hotel and the price I paid for it. This was my first time in Miami altogether. My mom and I met "in the middle" as I live in San Francisco and she is in New Jersey. This was a good option for us since it was only 2 blocks from the beach, $100/night, and seemed to have a fun vibe on the website. The pros - very comfy bed (they only have 1-bedrooms so you have to share a queen), nice shower, fridge/microwave. Good free wifi. There is also an indoor/outdoor restaurant attached but it is on a quieter street. The cons - no free parking (we paid $50 for 2 nights across the street), fuzzy tv, broken "terrace" door, rooftop pool smaller than it appears online - more like a large hot tub with bugs in it. But good lounge chairs with direct sun! My final complaint is about my deposit fee. When I initially booked online, the email said "card charged upon booking". When I got to the desk, 2 weeks later, they said that it was not charged until 3 days before we arrived and it was declined. I was a bit aggravated that no one let me know it was declined until I got to the desk. All in all, this hotel is in a great location if you want that beach vibe and are on a budget. It also has that very south beach art deco style with a little twist of zen (buddha statues and fountains in the small courtyard between the rooms) and clean modern room decor. read more

This is now my 2nd stay at the Sanctuary. I was in June for my 40th. The hotel treated very nice. We we check in again and they remembered me from before. The room is clean, everything in the room works. A/C is a little loud, but not a deal breaker. The front desk is always nice every time we came and went. this is our new hotel in SB. There is no reason to look for any other hotel. this is the place. The service is what keeps me coming back. Its only a couple of blocks from the beach. Its quiet and tucked in a residential area. Thanks again for making my stay in SB GREAT. read more

Be aware of this place as it is the worst experience we've had when it comes to customer service. We were looking forward to our Miami trip but our flight got delayed many times. We had no choice but to reschedule our trip to Miami. Unfortunately we have already booked two nights with this hotel room. We've called and asked if it's possible to even get a refund for one night or if we can use that credit for another date. They told us to find proof that our flights got delayed. Mind you that my bf works for American Airlines and he was able to get proof + a letter from management about missing our flights. They sent us an email to forward all of these documents to but they gave us the wrong email twice. At this point we basically give up and would not think twice about not recommending this place due to poor customer service. My bf's manager heard the story as well and due to the fact he asked upper management to write a letter for us, he was disappointed with the poor communication this hotel had with us. I'm very sorry for the poor review but I feel as if we need to share our story. Because of this experience we don't even want to think about going to Miami anytime soon. read more

The service including checking in, breakfast buffet style though very simple breakfast like croissant and different kinds of bread, yoghurt, milk, juice and coffee are all decent. The room was very modernly decorated and has separate living room from bedroom space with microwave and refrigerator which is very nice. However, the beds are EXTREMELY UNCOMFORTABLE. I can't sleep We paid $160 including tax and $10 resort fees when i bid through Hotwire. We didn't bring car. The distance to the beach is about 10-15 min walking distance depending on your pace. The pool was very unique but very small. its not crowded at all and we checked in around 2pm read more

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Beautiful, peaceful, clean and the staff grants you your privacy. I will be returning. read more

Sanctuary - It is truly a sanctuary - Hotels Near Me - Miami Beach, Florida

Writing this review based on my experience parking my car at Sanctuarys valet parking, parked the car for 1 hour, came back to pick up the car early, gave the attendant the ticket and he went and got the keys and pointed to where the car was. I stated that when I dropped the car off I had to wait while he got other people's car and why wouldn't he get mine? To which he responded "you only paid $7". That's fine, if thats the level of customer service you get for $7, I guess it would have been nice to know before hand instead of him tossing my wife the keys. So, I call the hotel to let them know about what happened and I was told, " the valet is a private company and we have no control over how they treat customers" I found that to be strange seeing as the sign says "Sanctuary Valet". read more

Do not stay here! The worst service. Strange smells in room. Dirty everything. No answer when you call any of the service lines. No ice or vending machines. The pool was closed due to order of Health Dept. No guest parking you must pay $25 per day. Anywhere is better than this. read more

Maria was the first gorgeous face that greeted me. Very professional, friendly and accommodated our special requests. Vladimir was also helpful, friendly and informed us where to go eat and places for entertainment. Staff is a 10! Hotel appears to be beautifully renovated, contemporary style with tall bamboos inside center courtyard. The room/living room layout out was designed to impress!!! A block down to the beach, I would highly recommend this hotel!!!! read more

Nice hotel. I was iffy about booking this but then the reviews were quite decent and they were right. This is a nice place. Staff is very accomodating. I got assigned to a room right by the door so asked to be changed and they were nice enough to give me a room at the back. Room is a suite with a living area containg a futon, chair, microwave, sink and a mini bar. I liked that they had organic decaf coffee. Bed is comfy. Pool is really tiny but it is well kept might be a little tight when you have a lot of ppl up there. Great location. You can walk to Lincoln road shops and the beach is a couple of blocks away. They also have complementary continental breakfast with fresh fruit, bagles, croissants, mini muffins, OJ and coffee. Nothing fancy but not bad. Staff at the front desk are nice. Only issue is that there's no lobby and the front desk is right in the restaurant. But it's no big deal. On my last day, checked out and left my luggage at the front desk. They called me a taxi so I can head to the airport on time. Staff is really great. read more

If you want to stay in a place that's like having your own apartment in South Beach then this is the place. I visited from Los Angeles and found this place randomly via a hotwire deal, I'm so happy that I did. read more

We loved the website, theme, and layout of the place. I 've been to the restaurant before and not remembered the hotel. Anyways, the hotel staff was very wishy washy!( I read that on Trip Advisor but was skeptical about the reviews and the pictures.) One person would be accomodating and then the next person would just seem to not even care this is weird with such a small staff. I assumed that was because of the price we paid ( 114$). I read about the deluxe sweet with 800sqft of space. When I arrived for our reservation about 30 min early and asked for an early check in. The front desk person said not available so I asked about it and the front desk person said its not clean and brushed me off. I said," I would like to see the size of the room" and she said its only about a few feet bigger than your normal . I was for sure I read there was a suit that was 800sft which is double the size. The guy on the phone didn't know much about the different rooms either. I assumed none of the upgradeable rooms were available and just left it alone. I noticed not too many guest were even there that sunday. The hotel and restuarant layouts are awesome! Beautiful nook on James street! Restaurant is comfty and the bar tender was super!!! Room walls were dirty(rm 112) My college apartment had less scratches. The A/C also broke but they fixed it a few hours later. I felt like it would be better to switch rooms because the temp was 85 degrees. He told me it would cool in a few. I left to go to the beach just to avoid the hot room. All in all I still think it was an ok hotel. I would even stay there in the future for the price and the fact that its right near the action but in a hideaway. I just hate to see the potential go to waste! Location is awesome!! ROOF TOP was cool to ( although one side was not cleaned)! Restaurant and bar seemed like the focus! I love those meatballs! Good luck in the future. This hotel can go places with a passion driven management and focus on customer service. I'm african american and hope it just wasn't me. :) read more

Save your time and skip this one. The customer service for the hotel is abysmal. After multiple tries booking over the web, I had to call their front desk to book who said their CC system was having issues. After finally booking, they fail to send me my confirmation email even after 3 calls. When I need to modify my reservation, they keep me on hold for 15 min and raise the price up on the room significantly. Not the kind of service I would expect from a hotel. read more

In one word this hotel is gross. You walk in and the smell of mold is so over powering that the perfume they have trying to cover it up makes it worse. We had the sky loft 1 room, we walked in and it's all tile which is not shown in the pictures, there was no toilet paper and no Kleenex on the counter, the couch had one of the couch covers on, not exactly the most inviting couch to sit on. The bed was moist feeling and lifting up the comforter was stains all on the mattress and pillows. Walking outside on the balcony wasn't getting any better either because if we were to have stayed we couldn't have used the lounge chairs because of all the mold covering them. We left and headed to the Walgreens to buy some febreeze so we could breathe in the room. We arrived late so we stayed the night because of the long drive we had. Woke up and decided I needed a shower from the nasty bed we slept in. The freezing cold shower I had to have because apparently hot water was not an option was the straw that just broke the camels back. We weren't even in the hotel 8 hours before I couldn't stop coughing because of the disgusting mold smell. Save your time and money so you don't check in and decide to check out 8 hours into arriving on your vacay. read more

I stayed at the sanctuary with my best friend for a birthday celebration 3- day week and we loved it! First off, the customer service was phenomenal over the phone prior to arriving. We had a few inquiries before we settling on this place and we were assisted by a really really sweet Haitian girl whose name I always forget, but thank you so much!! When we arrived, we were greeted by the hotel manager Frank I believe and his staff and they were all warm and welcoming. The rooms were like micro condominiums, or at least the one we stayed in, had beautiful decor and felt really home-y if you will. The hotel is located near everything and is a great location if you're staying in South Beach. The heated pool on the roof is also really nice and it wasn't an issue during late hours of the night. I didn't try the food at the hotel but it seem to be crowded every day we stayed and the menu seemed reasonably priced for the cuisine. We definitely recommend this place if you are going to be in South Beach! it's affordable, it's pretty, and it makes for a great first time Miami experience! I'll definitely be staying here again thank you Sanctuary staff! read more

Sanctuary - Hotels Near Me - Miami Beach, Florida

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The hotel staff is dishonest. I left my watch on the night table and remembered while at the front desk. The cleaner in the room insists it was not there. I was traveling alone. I have photos with me wearing the watch in the hours before. I had to file a police report. The staff manager had her mind made up the minute I walked in the door. Horrible experience. The rooms are musty I warn against this hotel. Not on beach no pool no room service... read more

My husband and I stayed here 2 nights. Had booked it through a national online company but still paid over $300 for it due to events happening in the Miami Beach area. It looks good from the outside & on their website but when you are there it's another story! There is no valet parking. It's a drop off across the street at $30 per night, cash only! That should have told us something! Anyways, as other reviewers wrote, there isn't a lobby per se' just a desk outside of the restaurant for check ins. We went to our room and unpacked. We realized that all they left us was decaf coffee for the keurig and no coffee cups. So, we requested from the concierge, coffee cups and coffee. We were brought, 3 capsules of caffeinated coffee & very small styrofoam cups. We thought maybe they made a mistake. A over $300 a room would not have styrofoam cups! So we requested again, this time receiving paper to go cups. I gave up. I thought maybe since we would get ceramic cups considering there is a 5 star restaurant in their lobby! To top it off, no spoons or stirrers to stir our coffee! We were disgusted but had already prepaid for the rooms. The shower head was coming out of the wall. Stains on the walls by the bathroom sink, no lighting to do makeup, burnt out bulbs in the overhead lighting in the bedroom, etc.. The air conditioner made loud noises every time it came on and the tv/cable system was horrible. Our tv had a white line that ran through it & cable was horrible almost fuzzy! When leaving the hotel, they only have one key per room as we were told by the concierge so you have to leave it with them. The rooftop pool was dirty and not as big as it look on their website. The bed & pillows were horrible. It had a dip in the middle of the bed & pillows were falling apart. The only plus on this boutique hotel is that it was close to everything especially other hotels that I would have rather stayed in, especially for the price tag of $297 plus $15 resort fee plus $30 per day valet parking! We were ripped off. I will stay at other places than this place. By the way, each evening during the restaurant service, they will set tables outside your door so watch out upon leaving your room when you open the door, you just might bump into restaurant customers dining there! The whole experience was totally disappointing especially for the money we spent. Mismanagement of this property will be it's downfall if they don't fix it. P.s, never tried the restaurant...OLA read more

A security guy at the Shore club gave us some special deal here (either he worked there also or they are in some way related...), so for that reason it was totally worth staying at! Off the beaten path, not on the beach (only a short walk away), no great views, and it was raining while we were here (which probably also impacted my view of it..)...there was a rooftop pool, but pretty small, and not at all crowded, and the rooms themselves are great, suites with kitchens, and a full living room area, bedroom, and huge bathroom! It was all very modern, but in a good way. I'd definitely stay here again unless I wanted to drop a fortune on the shore club or somewhere on ocean! 1000920359305x better than anywhere on collins! read more

Our stay was just ok. The room was a little weathered, the AC leaked all over the floor, fixtures on the bathrooms were rusted and falling apart. I like the idea of the hotel but it needs some work. Both elevators were out and the computer was totally useless when trying to print out boarding passes for my flight. Left a drink on the counter in the kitchen and a few hours later ants had found its was to it. I honestly wouldn't mind staying there again if I could have a better room. read more

I've stayed in hotels around the world ranging from 2-5 stars. The Sanctuary South Beach has topped the list as the absolute most disgusting hotel I've ever stayed at. What was supposed to be a girl's getaway/birthday celebration in South Beach turned out to be the worst experience thus far. Upon our arrival, we checked into room 108 and were shocked at how filthy the walls and sheets were. Not to mention how nauseating the tile floors were. My friends and I literally had to remove the comforter and sleep on top of the sheets because the linen was so repulsive. The next morning we awoke to the sound of someone taking a shower in our bathroom, only to find water pouring from our ceiling from the room upstairs due to a broken pipe from a toilet. How gross! We literally had to rush out of the room in our pajamas to save our luggage from being soaked with toilet water. Once we informed the manager, Max Deitermann of our problem, he apologized and offered us all complimentary spa service for the stress and inconvenience. Once calmed, we moved to room 204 only to find it was just as awful if not more horrific than the first room. The black leather couch was filthy with brown stains, the walls were sticky and the room was filled with moth flies which were breeding in the bathroom drains and flying around in the shower. The bathroom smelled like mildew and eggs. We literally were forced to take showers in our flip-flops to avoid making contact with the filthy tile floors. I'm getting itchy just thinking about it! Gross! When we requested more towels the maid informed us they ran out of towels and could only give us 2 towels. Not once did she take into consideration we were a group of 4 girls. Once we agreed to only 2 towels she retrieved them from a garbage bag and put them in our room. How sickening! Every night we would come back to the room to find our key was no longer working. The light switches were falling off the wall when we attempted to turn the lights on, the knob on the faucet of the sink fell off when we were trying to brush our teeth. Just awful! Oh yeah and those complimentary spa services Max promised us was a lie. Once we went up to receive our massages he told the spa receptionist he would only give one girl a complimentary spa service. How can you only give one girl a massage service when all 4 hotel guests were inconvenienced? Talk about great Customer Service! Oh and if you're looking for a hotel with a pool you will be extremely disappointed by their pool area. The rooftop pool is a joke. In fact, they don't even have a pool. They have a hot whirl pool as your only option. Who wants to swim around in heated water in 100 degree weather?? Talk about a tropical vacation! Sanctuary is far from luxury and far from chic. We were severely mistreated by rude staff and a dishonest and insincere hotel manager which ultimately destroyed our vacation. I normally don't write reviews unless it is something I believe will help someone else. Please do not stay here! Stay at the Lowe's, W Hotel, Shore Club, or anywhere else on South Beach. There are plenty of hotels that actually care about their guest and will treat you like the paying vacationers you are. read more

Been here a number of times because of the price during the boat show. I think it was a nice place in the 50's. People are nice, texted me to make sure everything was ok. What do you say? Please remodel my room? It's tired, old, and weird but a very short walk to the convention center. Go ahead and stay here but don't expect much. Be prepared for a cash pre- paid parking lot across the street, $30.00 daily. It's a bit odd walking through a fairly upscale restaurant with your bags waiting to check in, then again it's south beach where everything is a bit off of center. read more

This is a great small boutique hotel, with good-sized one bedroom guest suites. We came in at 6am from a red-eye, and the hotel was nice enough to set us up in the room for an early check-in. (We were lucky our room was ready at that time.) I requested a quiet room away from the restaurant, but the hotel is generally quiet. (The rooftop bar now seems only an extension of OLA restaurant, and shuts down fairly early.) Not much outdoor space to hang about, but I chose this hotel to sleep -- I can go to the Delano or the National a block away. read more