I had so much fun at this place when I was here on holiday in '05 The restaurant Sugo was excellent (are they still there?). The rooftop bar was so much fun. The rooms are nicely laid out with 42in plasmas in the living area as well as in the bathroom. Concierge was very helpful and we just had a blast here. I cant wait to go back! Its not on the main south beach drag, but very close to it (short cab ride) We walked to Lincoln Mall for breakfast everyday. read more

We stayed here for three days. The location is amazing! We were right by Collins Ave, the beach, Lincoln Road, the W, etc. The hotel is nestled between two bus stops so you can take the express bus to the airport which saved us 70 bucks both ways from taking a cab. Our room was really big and spacious.. everyone was really nice. We would sit by the pool at night and have a pre dinner drink. Note: there is only a microwave in the "kitchen" so not a full service kitchen. And we never saw bowls, plates or silverware. read more

Our stay here was perfect for our short stay in south beach. The sky loft was spacious and provided us with the convenience of our own terrace. There was a small wading pool on the roof which was useful more when the weather was cooler as the water was warm, but we did have access to the pool at the Gale! The continental breakfast was the one downside, it was poorly attended and lacked quality and substance. The location was great, on a quite side street in a location near to the beach and the heart of south beach's main roads and attractions. read more

We originally booked here MONTHS before our trip. Before arrival we were charged for our stay. Upon arrival we were told we were being moved to its sister property, The Gale. Staff didn't have a proper explanation why we were not notified in advance of this. Staff was pleasant enough, but in my opinion very unprofessional about this. Front desk staff was very disorganized and communications with The Gale were fractured at best. All in all a horrible experience. Avoid this property and the Gale. Read my review of the Gale as well. read more

I had a great experience here and would definitely recommend it. The price was reasonable for me and my partner, but we used a Groupon deal and I'm unsure of the regular price. The bed was comfortable and the balcony was good although it faced a wall and was above the restaurant kitchen. The "kitchenette" (a sink, mini fridge, and counter/ cabinet space) and living room area were a plus and we had some good down time with friends there. The area was quiet but only 1 block from the beach and a short walk to Lincoln Road and other stores and food. The cons of this place were bad lighting in the bedroom and bathroom area and a sort of open shower because one of the doors was missing (but this is apparently how all the rooms are since our friends' were the same). The shower was very large and had a cascade shower head at least. The pool was small, but the deck was nice for getting some sun in a private setting. The front desk folks were nice and were very helpful and attentive when I left my iPad there after heading home. They shipped it to me and kept me updated on its status consistently. This was a great place to relax and we really enjoyed our stay. I've stayed in Miami Beach often and, for the price, this was a great value. read more

Terrible experience! Although the location is great, rooms smell musty, mildewy, and confirmation email stated 3pm check in. Front desk said , NO, it's 4pm. After waiting 30 min. With several other guests attempting to check in as well, our room key was presented at 4:30. Pool extremely small, restaurant food average, and when we tried to get a table in an empty restaurant, we were told to sit at the bar since we had no reservation, even after identifying ourselves as guests of the hotel. There are far too many superior choices for accommodations in the area to waste time with this one. read more

This was my second time. Hotel close to everything!!! The manager Luis was helpful the whole trip. The regular rooms were huge with bed and couch. The continental breakfast was simple yet great because Miami is expensive. There sister hotel the Shelby was gorgeous and you could use all their amenities including beach chairs, towels and umbrellas. It far exceeded our expectations. read more

Worst experience ever. The First night gone they broke into our safe and stole $20. they didn't I would notice because I had over $500 in cash but I counted each dollar. I first get there and the front desk lady was rude because we go there early. The $15 dollar breakfast is made up of little snack muffins bagels fruit cups. I could have got a better breakfast at McDonald's. The room was the worst. It was worse then sleeping in a motel. The headboard to the room is falling apart. the couch and chair where dirty and had stains. The leather peeling everywhere. The bathroom you have to be carful because the tub is deep in the shower. The "kitchenette" had 2 microwaves on was broken". Not to mention the "24 hour service desk" When we checked out some lady was sleeping in the dining area of the restaurant and the receptionist was no where to be found for 20mins. Will never go back to this establishment!! read more

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Do not stay here...EVER... unless you enjoy being scammed. A group of friends and I thought we rented a 3 bedroom apartment that slept 6. What we actually got was a studio apartment that had no doors; a partition to separate the 1st 2 "bedrooms" that didn't have room for the beds or suitcases or people for that matter; the 3rd bedroom had half of a curtain to have some sort of privacy. The patio door in the 3rd bedroom didn't lock and only had a rotten wooden bar to keep the door closed. The bathroom was moldy and had cobwebs everywhere. The shower handle was missing, the fan didn't work, you can see into the bathroom from the 3rd bedroom and the sink was clogged and the faucet handle was broken. The owners kept adding additional charges leading up to check-in. We were charged an additional $800 2 days before flying in and they threatened to cancel the reservation if we didn't pay. The owners did NOT replenish any service items like coffee, toilet paper, paper towels. Whatever we used up had to be replenished on our own. This was completely disgusting and had buckling ceilings with water stains. DO NOT STAY HERE!!!!!! Oh and there is no pool or any other amenities as advertised!!!!! read more

i just came back from Sanctuary last night (January 24th 2011). I travel the world for a living and I think i can say objectively that this is one of the worst hotels I've ever stayed at. Its dirty, it smells, the electrical and craftsmanship is beyond poor. some of the rooms are privately owned and so are not owned by the hotel and haven't been updated in years. I received a package which they never informed me about (even though i know for a fact that the front desk signed for it). While i was checking out, a guy was running around killing cockroaches on the benches of the dinning room. This is the most poorly managed hotel I've been to in a non-third world country. Seriously, they should be ashamed of themselves. Its the pits this place. read more

Really nice staff and cute rooms, but we found worms on the bed, then the safe wouldn't work, then found a whole family of worms in the bathtub in the morning, disgusting! We canceled the rest of our nights there and told the staff who said a manger would contact us, I've now called and emailed several times and haven't heard anything from a manger. Oh and the pool area was also disgusting! read more

The hotel staff is nice and very responsive. This was our first stay in Southbeach. I'll start with the pros of the hotel. The pool is really just to dip your feet in. No larger than 4 feet wide and no deeper than 2.5 feet. They do have access to a pool with a bar and a gym at a sister hotel around the corner. You will also have access to beach chairs and towels via another partner hotel on the beach. It's located within walking distance to many venues and eateries in south beach. Now for the cons. The room we had was not the best. The mini fridge leaked on day one, and in day two the bathroom ceiling had a leak. The sink in the bathroom did not drain properly and the jet tub looked like it had not been cleaned in a while. The pull out couch was old and badly stained. The room had a smell so we bought air freshener to help it. It still recieved 3 stars because of location, staff hospitality and amenities. Do not stay in room 209, they need to work on it. The night manager was awesome, provided us free tickets to a few night clubs. read more

"It's like a total monet"... Aka looks good from far away, broke down up close. 2.5 stars. Checked in (no lobby, just a desk in a restaurant, didn't care about that but also didn't care for it) . Our room had the lighting of a cheap motel, sheets were dirty (stains, hair, unidentified particles), two cockroaches, light in bathroom not working, and missing tiles in the shower/dirty shower. We called it quits after finding the second cockroach. Concierge at night was nice and understanding, put us in a different room (we were going to be charged for one night regardless so we sucked it up). New room was cleaner but still had crap lighting and the toilet kept running...all night... We checked out the next morning and the new concierge seemed less that interested in why we wanted to check out early and was def not helpful in our refund process. We got a deal online for our stay, absolutely not worth it to us. Maybe if I was still in college and used to dorm rooms. read more

My boyfriend and I previously stayed here. We were exhausted from our flight so we tried to take a nap but all we heard was a slamming door behind our heads. I asked once what it was and I was told it would be taken care of. 6 hours later when we arrived back in the room it was still going on. I went back up front very upset and finally found someone who was a great help - his name was Louis, he upgraded our room so we could enjoy our stay. The rooftop pool is beautiful and the location of the hotel is perfect, the staff just isn't on the same page. There was an incorrect charge on my boyfriends card, 2 different people at the desk told us it was taken care of, then a 3rd person told us it was never applied. Now a few weeks later the charge is still there. I don't think I would go back and stay again which is a shame because I prefer to stay at cozy boutique hotels and the atmosphere was very comfortable. read more

We really enjoyed this boutique hotel! We stayed for 2 nights and had a wonderful stay. The staff is friendly and very accommodating and the rooms are clean. The food and drinks at the restaurant here are phenomenal! And the bartenders were a lot of fun and very outgoing. I like that it's a quiet hotel while still only being a block away from the pool parties, clubs and the beach. Wi-Fi is free, they have a free shuttle to local spots, and beach passes for chairs and umbrellas, which was very nice! The ONLY problem we encountered was down at the beach. The young lady that stood around pretending to be a server was seriously the worst. She placed a menu two chairs away from us and pointed at it saying, "here is a menu". Were we too far away to hand it to us or to greet us? We enjoyed ourselves at the beach for a couple hours and not once did she walk by us, come ask us if we needed anything. We wanted to order drinks and we were waiting for her but she never came, which is lost money to the hotel or whichever bar she was coming from because we could have sat there all day and had drinks, but ended up getting up to leave to find drinks elsewhere. People had to walk to her to order as she was sitting down in the little cabana. As food was delivered to her, she let it sit until she was ready to deliver it, I'm sure everything was cold by the time it got delivered. As we were leaving I also saw her drop a salad that someone had ordered, then she brushed the sand off threw away the sandy lettuce and gave the customer half a salad. By far the worst server we've ever seen. We walked by her at one point and she was on her cell phone talking to a friend, it wasn't work related based on what we overheard from her conversation. I feel bad speaking poorly about Sanctuary, and she may have been hired from a bar closer to the beach and unrelated to the Sanctuary, but who knows. Everything else was amazing. read more

Extremely disappointed with the Sanctuary South Beach-while the online profile for this hotel has been done with great care and presentation it's a whole new story once you arrive, Our first night we welcomed with a dirty room with scuff marks on the walls, filthy base boards and a TV that did not work along with a disconnected smoke detector and burned out lights in the bedroom and were told they had no other rooms to move us to so I asked to speak to a manager and was then told management does not work on the weekends but they would TRY to contact a manager and am still awaiting to hear from someone over 24 hours later.The experience thus far has been very unprofessional and unacceptable-Buyer beware not everything is as it appears read more

Not worth the money but most hotels in Miami rarely are unless you shell out $500 a night. There is no lobby just a desk inside a busy restaurant. The man who checked us in seemed very annoyed that we were bothering him to check us in. When I made the reservation I paid $60 for late check out and $30 for valet parking. I was told upon arrival (after confirming twice by phone) that late check out was not going to happen. Also the valet parking lot across the street charged us $25 before entering the hotel which was better. The room had many lights out and was very dark. We had a coffee maker but no cups or spoons or dishes. Our room was on the first floor so our curtains had to be closed at all times for privacy. We had a back sliding door which led to a walkway connecting the kitchen to the restaurant. It also led palmetto bugs ( or roaches for new Yorkers) into our room!! All the clocks in the room were wrong if they worked at all and the worst part was the lack of security. We came back to the hotel at 2am to find the front restaurant empty along with the front desk so anyone could walk into the hotel at anytime. It was ok for a place to sleep for one night but I won't be returning or recommending. read more

This was a place that was chosen for a trip for a special birthday celebration. I will say the pictures that I saw on the internet (Expedia) before booking were actually a true depiction of the hotel, so it was definitely nice to get what I booked which seldom happens. The room was very modern and we really liked the layout, décor and two T.V. option but it ended up the bedroom T.V. did not work and there were no remotes in the room. Apparently, we were told, the restaurant here is one of the best in South Beach ( a little pricy) but we had to cancel our reservation because the some of our party did not have appropriate attire. I liked the idea of a roof top pool BUT it was extremely small (good just to cool of your legs), so if a pool is important this is not the place for you. Location was good for us, away from the craziness, but close enough to walk to beach, shop and café's . As great, clean and nice as the room was I cannot say the same for the overall hotel and room service- it was not the greatest! We asked the front desk twice for fresh towels, etc. and they said they were waiting on delivery and when we asked them again later on they said they came but never brought us any. No room is exact, some are a little more updated then other in terms of sofa, chairs and electronics, but not a huge deal unless you are looking forward to ipod docking. I could never get a strong /secure wifi connection at all! There was no blow drier and the iron is not the greatest and may burn your clothes. I would say the worst experience was the gentleman at the front desk at night; not professional. He insisted we would not get a cab for airport with a "flat rate" unless we booked it with them, but we did. He didn't give us the wake up calls we requested (thank goodness for cell alarms), he didn't ask us for our keys when checking out and said we do not get a receipt for check-out because "we did not book with them directly". Checking out was like telling your Mom your leaving for the night, so don't expect much from them on that. They hold $100 per night on your credit card. If all goes well on my $300 release on my credit card I may stay there again for the same cheap rate even though they have the hotel listed in the rooms as $800 per night- which I would not pay if I had it. I may stay again because it was clean and I liked the location and roof top, but I am not comfortable with check-out and the service. Maybe they treat you different when booking through a 3rd party. If a pool and service are important to you stay elsewhere. Staying in SB depends on what you are looking for and your budget. When I return to SB I would look for things that have more included in terms of service in hotel that this place was lacking. read more

This hotel is nowhere near 4 star hotel, when you come in there is no lobby, no valet parking as states on their site, you can park cross the street for $20-30 a day, it's very small property, regular suits are small and uncomfortable, I dono what genius designed those suits but it's lacking basics that even 3 star hotel should have. Bathroom is next to the bed, bathroom has glass walls so if you go to the bathroom at night who ever is sleeping will wake up to the light that shines right in your face, on top of that bathroom sink is outside also across from the bed so you can imagine that you will wake up every time someone uses bathroom, washes hands or brushes their teeth, second problem is AC, it makes weird loud sounds through out whole time so good luck getting nice sleep, there is tiny balcony that shows the view of building wall, so I don't know the purpose of that balcony because you can't stand on in and there is no view, kitchenette has mini bar that is empty, and no stove, I also don't see the point of kitchenette with no stove, last thing that is a big disappointment to this place is the pool, there is no pool because it's a size of two bathtubs put together and it's 2 feet deep, in fact nobody from people that stay in the hotel goes to that kiddi pool and hotel gives passes to Gale hotel cross the street, they have pool size of maybe 4 bathtubs put together but still a little better, the only positive things I can say about this hotel is that rooms were clean, staff was nice, they give you pass for beach chairs and free breakfast. It's not even near 4 stars so if you looking for a 4 star place better pay a little more and stay somewhere else, but if you ok with motel quality that it will do the job read more

This is an incredible hotel. Great location, great customer service, incredibly comfortable beds. Very nice and clean. They have many additional perks associated with the hotel that you should be sure to take advantage of such as free transportation throughout south beach, beach access and the free continental breakfast. We were upgraded upon arrival too. I would highly recommend this hotel. read more

Great location. Right near everything you want to see like Lincoln, Collins and The Fillmore but tucked away from the craziness and all the people on those roads. Made me feel safe and was quiet enough to sleep in. The room was very clean and had two TV's and a living room, kitchen and bedroom. The sheets...were amazing! Like I was sleeping on a cloud. And there is a four star restaurant down stairs! Great for when you get tired of walking too far. read more

What makes this place is the location and the staff. Everyone was very attentive and accommodating, especially Luis! The pool area is cute and suitable for tanning. The courtyard is quiet and calming. The rooms are large with a separate living room, including a frig, microwave, sink. Bath has a large walk in tub/shower. The restaurant was always hopping- even though we didn't eat there. This place is within walking distance to everything "south beach". I would definitely stay here again. read more

Didn't stay at the hotel, this review only covers the spa. Got a groupon for an hour massage and facial and was able to use it over a long weekend. I called rather last minute to make an appointment, and they were able to squeeze my spouse and me in even though they were otherwise booked up. Julia, who did my facial and also seemed to act as receptionist, did a great job. The masseuse (didn't catch her name, but she had long, brown curly hair) did great work on my back. Recommend them for solid massages on the more economic end of area prices. read more

I guess they don't want my business. I have called twice to their manager to talk about a group booking and both times a front desk person spent 15 minutes taking all my information and then I wait days and days and no one ever calls me back. I am so tired of dealing with businesses who I guess don't really want to make money because there is a total disregard for their potential customers. read more

We had a wonderful stay here with a special thanks to Juan who went above and beyond in making sure that everything was great. It was so nice in fact that we'll be back in another two months! The proximity to the beach along with all of the restaurants on Lincoln nearby make the location unbeatable for the price. read more