Back in July I brought my E450 cab in for warranty work. I was told I had to pay for an hour of…read morediagnostic time for each issue and it would be waived if the problem was found to be covered under warranty. This is a factory extended warranty. I have had this type of warranty with other manufacturers and never had to pay any type of diagnostic fees. I was a little put off but authorized it. An oil leak was covered under warranty but the other issue I had with the ambient lighting was still in question. The service writer called me to let me know that the tech had three hours diagnosing the issue but still had now answer. At this time i was told I needed to authorize more diagnostic time to the tune of roughly $800. At this point I told them to stop and I would pick it up and decide what I wanted to do. My next call was to the original selling dealer, MB of Bonita Springs. This is where the extended warranty was purchased. I spoke with the GM and explained my issue. He put me in contact with their head service writer and made an appointment for service down there. I asked if I was going to have to pay for diagnostic time. His response was "your vehicle is under warranty, so no". I dropped the car off and within 30 minutes I get a call back to let me know there was an electrical connector unplugged under the dashboard. Keep in mind that drive was 18 hours round trip. So either Centennial was either trying completely rip me off or they have no idea what they are doing. Either way it's unacceptable. Most recent encounter. I had a problem with the convertible top. I had the tech at the independent shop that does maintenance on the car look at it and he suggested I take it to the dealer. Reluctantly I brought it back to Centennial. The car sat there a week after my appointment before they looked at it. I was then told it was going to be $6300 for the repair. $3100 labor and $3200 for parts. You guessed it, I picked up the car and brought it to Johnson's Trim Shop. $75 for parts and $400 labor. Top works flawlessly now. I've only been there twice and won't be back.

My experience at Centennial Imports was extremely disappointing and unprofessional. From the moment…read moreI dropped my car off on 1/21/26, my assigned service advisor, Chris Foushee, was condescending, dismissive, and vague whenever I asked questions about my vehicle. Prior to bringing my car in, I already had a documented diagnosis of a coolant leak from another repair shop, received while getting an oil change, and my vehicle was actively displaying a "Check Coolant Level" warning light. Despite providing this information, Chris told me I had no choice but to pay for an additional diagnostic fee, even with paperwork clearly documenting the issue. This was communicated in a dismissive and unhelpful manner. The situation escalated on 2/2/26 when Chris informed me via text that another leak was found after initial repairs. When I politely asked what repairs had already been completed (a reasonable question for a paying customer), he responded with two long messages written entirely in ALL CAPS that were rude, passive-aggressive, and completely unprofessional. Immediately after, he mistakenly sent me a message meant for another customer that was polite, detailed, and even offered an updated invoice--treatment I never received. I have records of all communication. When confronted, Chris attempted to excuse his behavior by saying the all-caps messages were accidental and later said he was "sorry I took it that way." The lack of accountability was just as disappointing as the behavior itself. Due to this experience, we will no longer be using Centennial Imports and will be taking our business to the Mercedes dealership in Mobile. No paying customer deserves to be treated this way.

Don't trust frontier motors of Pensacola especially the salesman Ron…read more We were shopping for cars in Florida even though we are from the northeast because we wanted to get a car that was not rusty. So, we put a lot of trust in Ron to help us pick the right vehicle. We were particularly concerned with whether the car sustained any mechanical damage from the front and fender bender that it was in. He repeatedly reassured us that there was absolutely nothing wrong with the engine and that it was merely bodywork. Hundreds of miles and dollars later, we arrived at frontier motors and within the first few minutes of our test drive found paperwork showing that the car had had the transmission replaced, and that mechanical damage was sustained during the accident. When we confronted Ron about this, he threw a childish tantrum. We talked to the manager, and he was unwilling to admit his wrong or to make it right for tricking us into traveling hundreds of miles for a dud car. These people are scammers even though they pretend that they are good business people. Don't trust them.

I had an excellent experience with Frontier Motors and truly appreciate how smooth and stress‑free…read morethey made the entire process. From the moment I reached out, the team was professional, transparent, and genuinely focused on helping me find the right vehicle rather than pushing a sale. They answered every question clearly, provided all the information I needed up front, and never made me feel rushed or pressured. The vehicle I looked at was exactly as described -- clean, well‑maintained, and priced fairly. It's refreshing to work with a dealership that values honesty and customer service as much as Frontier Motors does. If you're looking for a reliable used vehicle and want to work with people who treat you with respect, I highly recommend Frontier Motors. I'd absolutely purchase from them again. Thank you Mr. Ron Robinson for everything!!!

Words can't express the gratitude I have for this place; I can't recommend them enough! They are…read morethe most genuine and knowledgeable mechanics I've ever met and they truly care about your car and finding the root of issue instead of charging you thousands of dollars for an entire replacement like other places. I took my Volkswagen to a different auto shop down the road and was told I need a new transmission. They said they couldn't find the part and would have to order it which would take 1-2 weeks. Being on vacation, I didn't really know what to do. After calling around, a transmission shop recommended I call Palafox Imports. I had my car towed from the auto shop to Palafox Imports and, within the hour, they had found the issue with my car: simply a 2 inch long connector that had come off. They were so honest explaining everything with detail, even giving me helpful tips and info on how to care for my specific car, and sending me on my way, same day. If you own a European car, trust me and don't go to a regular mechanic. You will end up wasting your money in the long run as they'll give you the quick expensive fix which might not even fix the issue. Put your car in the hands of guys who have the knowledge and experience of working with these kinds of cars and therefore know what they're looking for.

I'm new to the area and found Palafox online for needed service on my 2020 Mercedes C300....When…read moremaking the appointment, Tom made sure that they had the parts needed in stock so I didn't waste my time. I arrived on time and they were ready for me, finished up the work quickly and I was on my way. That's the way a business should operate. Everyone was very friendly, & helpful and even helped give me directions to some other places in the area I was going to. Thank you, Palafox....I'll be working with you again when needed!

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

This shop said it would be $600 to replace a single wheel bearing (the cost of labor was $400 on…read morethis piece) and an additional $500 to change the rear break pads and rotor. also they don't close at five. I attempted to pickup my car at 4:50 due to the pricing (and my only ride just got off work) and got told off saying they were closed. overall just go to a place that knows how to set up their times correctly.

Got every aspect of professional service. I personally expect to encounter the following traits…read morewhen I know I'm going to spend money. Honesty, knowledgeable, experienced polite staff, fair prices and above all clear concise communication. We agreed to having a large amount of work performed. Mark is a class act. His estimate was on the money. Before he started turning a wrench he verified with me what they actually found. We agreed to proceed with the repairs so the vehicle would be safe, dependable and a pleasure to operate. Do not pass this repair shop next time service is needed from a simple oil change to a complete and complex engine rebuild. Just bottom line. These are good people.

For eight months I have been trying to buy a car. It had to be a Camero LT2 White. I'm done with…read morepickup trucks , vans , and SUVs. Driving my tank from dealership to dealership, I thought I would look for a used one. No luck. Mostly blank stares and giggles. I even tried a grouchy man with a computer. He found one and sent me an email but then dropped me. I just asked a question!! Got no response! After that I ordered a new one. $10,000 more money!!. I waited. And waited! 4 months later it was my birthday!! Still driving the tank. Almost fully retired! Garage painted! Ready! The dealer canceled my gorgeous 2022 LT2. . In my sorrow I went back to the dealerships. The fifth stop over 15 days was Eddie Mercer. Wild Bill heard my sad story and rather than trying to sell me the ugly yellow Mustang, he took me in to see the man with the computer. They worked on it two days and came up with this baby. Not only an LT2 with very low mileage but with the RS PACKAGE TOO! Whatever that is, YEA!! THANK YOU WILD BILL AND THE GUY WITH THE COMPUTER AT EDDIE MERCER

They're out of business. They owed me a part and they didn't make good on it. Lucky thing Ford…read moreissued a recall on it and I'll be getting it anyway.

They are fast with their diagnostics and the repairs at a fair price, I will definitely go back…read morethere for repairs on my other three vehicles when needed

Review of Service: 2015 Toyota Prius Hybrid Repair…read more ​Rating: 1/5 Stars ​This review outlines a highly unsatisfactory experience involving multiple attempts to resolve a recurring issue with our 2015 Toyota Prius Hybrid, resulting in significant cost and an ultimately undrivable vehicle. ​Initial Service & Failure: Our vehicle was brought to Starr's with a confirmed diagnosis (from a Toyota dealership and a second independent shop) requiring a replacement of the electric water pump (EWP). After this repair was completed, the core problem--a recurring hybrid system alert forcing the car to shut down--returned almost immediately. This demonstrated the initial repair, despite being based on external diagnosis, failed to resolve the root cause of the vehicle's functional failure. ​Second Service & Misdiagnosis: During a subsequent tow back to Starr's, the small accessory battery was unintentionally depleted. The shop diagnosed the issue as a faulty battery, charging us $700 for a replacement, yet failing to address the fundamental hybrid system alert that necessitated the tow. The owner later stated that replacing the battery would have "permanently erased existing codes," a claim that raises significant professional and technical concerns regarding the shop's understanding of modern vehicle computer diagnostics and permanent fault storage. ​Conclusion: After two service attempts and substantial expenditure, the car still exhibits the exact same critical hybrid system failure and is currently undrivable. We caution prospective customers that our experience indicates a lack of capability to properly diagnose and resolve complex hybrid vehicle systems, leading to costly and unsuccessful repairs.