The food is good, but the customer service is better I knew on Sunday that on Tuesday I was going to be on the road all day running errands. So I went ahead and ordered my sandwich online on Sunday for pickup on Tuesday. When I arrived on Tuesday for the specified time, their system hadn't received it, even though I had a confirmation email. When I spoke to the person at the counter, she immediately went to figure out why they didn't have my order. Her and her general manager came out and rectified it right away. They made my sandwich and I was on my way. It wasn't so much that they made everything right immediately, although that was a plus, they both did it with warmth and genuine concern. The world needs more of that. So for their amazing attitudes, I gave the location 5 stars. And the food was what you want from Schlotzski's, a filling sandwich quickly and consistent in taste! read more

Took my wife and kid to this location tonight. We've been going here for years. Took 25 minutes before they said it would be right out and people that came in 10 minutes after we did left with their food and we watched several cars go through the drive-thru. They finally brought our order out. It was cold, burnt and wrong. My wife sandwich was missing. We requested a refund and will never return to this location. I can see why so many locations have closed. It's sad because we love the food but the service is absolutely trash and I'll spend my money elsewhere. It was 730pm and they were already trying to close it seemed. read more

I love schlotzskys food, so i'm giving them 2 stars but service needs to improve a couple months ago they never gave me my card back & when i called about it i was hung up on three times & when i went to go get it they didn't say a word to me & shoved my card in my hand... now today i go get food from the drive through and they forgot my bowl of soup. i don't even want to attempt to call about them forgetting my soup because when i called about my own debit card they acted like i was the biggest inconvenience ever read more

Been a staple of our sundays for a while but last six months service and food stink Today I ordered 3 small sandwiches 2 salt and vinegar chips I jalapeño chip And two chocolate chip cookies What I got was 3 slopped together sandwiches half as thrown together Two Sal chips 1 jalapeño chip And 2 sugar cookie Cashiers and order takers and sandwich makers should not require a post graduate degree Just be able to take a correct order and check it before you hand it to them I'll find another Sunday tradition But this store is on a death spiral Good luck degree holders read more

I placed an order online for delivery. First of all, why a $17.47 order ends up totaling $30 is beyond me. Charged 2 "Dispatch Fees" -$2.39 and $1.75 plus a "Service Fee" of 52 cents? And the of course tax. What the heck is a "Dispatch Fee"??? I'm already tipping the delivery person. So next the food arrives, Turkey Bacon Club on sourdough with everything... PERFECT! Caesar Salad...missing the whole thing that makes it "Caesar", the dressing. Lastly, Mac n' cheese... disgusting. Tasted like old pasta with some government cheese stirred into it with a sprinkle of cheddar on top to disguise its ugliness. Recommend delivery? Hell no. Recommend the sandwich? Absofreakinglutely Recommend the salad? Maybe if it had included the dressing. Recommend the Mac N' Cheese? Only if you know how to make prison ramen. read more

I love Schlotzsky's but their employees hate themselves and their jobs. Idk if it's because we dared to eat after 8, too close to closing time, but holy attitude Batman. The two women running the place were rude as hell, unhappy and the sandwiches were clearly made with disdain. My cheese original barely had cheese on it. Maybe hire people who care? At least a little? Because yikes. Makes me regret coming. read more

Wonderful service and delicious food! It's been well over 10 years since I've come to a Schlotzsky's and this was a WIN! Also... the Cinnabons smell soooo amazing The place was nice and clean and the food was served quickly read more

Just swinging by to update my review from a few years ago when things were pretty bad. We had to make a decision to stop going because of the experiences and order issues. But now, having been by there recently and eaten in house- the experience was great! Customer service was great, things were clean, and the food was what you would hope and expect it to be. Really grateful things turned around because we love this place. Props to the team, appreciate all you do. read more

Absolutely horrible service. The lady at the front counter is rude, if you hate your job so much maybe you should find another one.

I feel like the salads at Schlotzsky's get slept on and that's why I'm doing a review on them. I order salads more than I order the sandwiches at this point. The salads are huge and packed ingredients. I highly recommend if you want a break from the same ole from the spot. The pizzas are pretty good too but 9/10 I get the Turkey Avocado Cobb salad. I had already mixed it up before I took the picture because sometimes I forget but disregard that. It's yummy, go get it! read more

Schlotzsky's - Delis Near Me - San Antonio, Texas

Food was ok. My husband's calzone was overcooked. Bread very dark. Good decor but very dusty light fixtures. A cobweb hanging over my head. Good service. read more

Only 2 overall because ripped me off. I had coupon for free drink and chips. Why short me the 55 cents? If cant be honest can't trust business. read more

Schlotzsky's - Receipt of purchase - Delis Near Me - San Antonio, Texas

THE best value offered anywhere is the BOGO pizza or flatbread deal all day Wednesdays! Schlotzsky's has always distinguished itself with their fresh baked bread. So think about it...as far as I can tell they use that same dough to concoct yummyness in their pizza. This deal isn't just for a " personal pan" pizza either. It's the equivalent of a small most places. Figures to about $5 each! At this price buy a couple extra and pop in the freezer! read more

Not surprised this restaurant has 2 and a half stars. By far the worst French Dip sandwich I've had in my life. First time I came here was years ago and it hasn't gotten any better i figured coming today for my second time eating at this restaurant would redeem the poor poor quality of food. But no by far the worst sandwich I've had in my life got to stress that once again. The meat tasted like it had been left out all week. SUPER RUBBERY MEAT as well as NO FLAVOR super disappointing I wanted my money back after the first bite but I was on a time crunch as I was only there for a lunch break and just finished the terrible sandwich. If there's any way I could get my money back without going in person that would be lovely. THEY AS WELL OVER CHARGED CHARGING ME FOR EVEYTHING SEPERATE INSTEAD OF THE MEAL. What a rip off. read more

Schlotzsky's - Overcharged sandwiches - Delis Near Me - San Antonio, Texas

Stopped at the location on Naco near 410. Great staff and food was great for being a Schlotzsky. Of course company wide It's nothing like it was in the early days when a bunch of hippies made toasted muffuletta sandwiches from scratch and with real flavorful meats and cheeses. The food has gone the corporate conglomerate centralized Processed food products. Gone are the days of Katz deli and Mr. Dunderbach's at North Star next to Frost Brothers Department store. Deligatti on Wetmore near MainStreet Bar is still fresh foods and on site... check out John's food. read more

Good sandwich. Good service. Dad says give'em 4 stars. Got the original with everything on it.

One of my go to fast food places for the pandemic. Fast, reliable, consistent. I probably order once every 2 weeks.

This has always been one of our family's staples and we've been coming here for years, but this time is totally different. Everything has been redone and Theresa total new hip vibe! We love it and it's much more open and clean! Great job! read more

Schlotzsky's - Same great stuff and some really awesome new stuff too! - Delis Near Me - San Antonio, Texas

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Everytime (4 times) they can't figure it out. My disappointment is overwhelming. I am very specific. Charging more than they deserve. Run.

I got to this Schlotzsky's a lot.. this time my bread was stale and crumbly. I really don't like spending $10 on a meal for it to taste that way. Also, I sat outside with some people smoking cigarettes. Yucky UPDATE Still crumbly... and this time when I went, my sandwich was 80% lettuce filler and thick-cut cucumbers. What? Couldn't even eat the damn thing without it busting out all over the plate. Why do I keep coming back???? Convenience I guess.. maybe I'll try the bakery across the street named Rise. read more

We ordered our food, walked over to the drink station and a sworn of flies flew away. The food wasn't great, then my husband walked over to the Cinnabon case to get something for my daughter for dessert and just then a fly landed on the food. We decided against it and left. read more

Disillusioned...that is my experience. Listening skills non existent, customer service awful. Ordered and Paid for sandwich and went in to pick up. I said the name on the order 4x, clearly. BILL OR WILLIm...the fourth time I was asked if the name was LUKE, how is that close? Then I was asked if I ordered from the right location, showed order and Payment. They said my order did not print then asked AGAIN if I paid for it...I just showed you 1 minute ago....empty location no excuse for this and there certainly was no apology gor a $17 sandwich...Awful read more

The garden salad wasn't my favorite but my avocado turkey sandwich was delicious. The salad just lacked flavor. Friendly cashier and clean restaurant. read more

I have been going to this place for a year straight once a week because I bring my truck to the wash tub next-door. I stood at the register for five minutes without anybody even acknowledging me. They saw me and didn't even say we will be right with you sir. I'm very sad that this happened and now I have to walk over to the Mexican restaurant once a week to eat read more

My husband waited forever for the order because they kept making the sandwiches wrong, and they were still wrong. I am happy to offer reading tutorials for their employees. read more

Thank you! I placed an order online and minutes later I received notice to change the entire order! I made one quick phone call and got a better order! They were so helpful and friendly! read more

I Went to this restaurant during the posted ours of 8 am to 9 pm. Have picture of hours. The door to the restaurant was open. They refused to serve me Claim they did not open till ten. If that was the case sign should have been posted with new oura and door should not have been open for me to walk in restaurant. Makes me wonder if it was the color of my skin that made them not want to serve me. Save time Don't Go Here. Bad business. read more

Staff was awesome and polite. Ordered a LG Original which I was barely able to eat all of it. A great experience this time.

I used to go to this location all the time and it was great. Recently, however, it has gone downhill. My online order today was late, they totally messed up both sandwiches, and left out the bag of chips. I still like Schlotsky's but I recommend going to a different location. read more

Went to Panera today. 2-8-21 1st. Ordered a iced coffee and they gave me a hot one. Ordered a sandwich got it all wrong. They put bbq on our caprese sandwich. The place was empty & 1 person outside waiting on food. I love their caramel iced latte. But guess I'll just go to McDonald's next time. Or go to the location in Alamo Heights. Very disappointed. read more

We decided to give Schlotsky 1 more try. The last one we visited was in Woodstock, GA (November 2017) and it was horrible. We saw that San Antonio had them and chose the one closest to us. Lynn the girl at the counter was working so hard keeping the restaurant super clean. She was kind and helpful. We ordered the Rueben on sour dough and it was amazing. It was as delicious as I remembered from 18 years ago living in the Atlanta area. Good job Don (the manager) and Lynn (counter girl) for making our dining experience a happy one. read more

If this place doesn't make it, the 5pm Monday shift's entire lack of customer service experience tipped the scale. I called ahead by 6 mins to order 2 cheese originals for my life long vegetarian family. When I picked them up and pulled off, my son said there was meat in it. I took it back and explained. The drive through window lady yelled "gimme" and pull around front. I waited a clock full 10 mins. After standing there for 3 mins, ZERO customers and 5 employees in the kitchen. I asked if someone could help me. After paying $22 for 2 cheese sandwiches, someone asked me if I needed help when a lady in the back picked bread up in the air and said "I'm making it now, LOOK!". I waited 5 more minutes to grab my sandwiches just to throw them away. No one wants to consume food made with such haste, distaste. What you get depends on the shift. read more

The new bread is horrible. It's chewy and doesn't even taste like sourdough. Until they get the bread back, they have lost me add a customer. Why would you change the bread that made you the "schlotskys sandwich" ? Dumb move mb never going back read more

We tried to get a sandwich there after ice skating at the Ice and Golf Center at Northwoods. Despite the door being unlocked and it not being 9:00 pm, they said they were closed and would not serve us. Cars were still in the drive through. We won't be going back. read more

Is there no quality control here? I came to this location a few weeks ago and got the bacon smoke cheesy with smoked turkey. Immediately after biting into the sandwich I noticed an off taste. The smoked turkey has a STRONG chemical smell and an even worse taste. Came back today and ordered the same thing, thinking I got a bad batch of turkey before (still unacceptable) but no, the smoked turkey still smells and tastes like it's 3 weeks bad. Really really disappointing and rather disgusting read more

Rude drive thru worker rushing me to order when I was the only one in the line. I had a coupon from T-Mobile and when I got to the window she told me she already applied it and my total was $5something after the coupon. I told her the coupon was for a 1.99 sandwich. She told me I was mistake and that it's for 1.99 off. I told her to scan my barcode and sure enough the sandwich came out to 1.99. She didn't even bother to apologize. Sandwich was fine but this chick needs to chill. read more

we ordered food to be delivered. when it arrived & we unpacked it I was very disappointed looking at my sandwich. it had hardly any meat on it. I don't know if some restaurants do this knowing 80% of people won't complain, because many folks don't like confrontation. I called & spoke to a manager (Maria) who tried to blame the delivery service. how ridiculous is that? Postmates doesn't control how much meat, tomatoes or onions are on the sandwiches. this excuse for a manager refused to do anything about it. needless to say, her customer service skills suck! I paid over $10 for a sandwich that had very little meat on it! she could have offered me a sandwich in the future for 50% off or something. Nope, she refused to accommodate me in any sense. I love Schlotzsky's but, I'll go up U.S. 281 a couple of miles & eat at Potbelly Sandwich Shop. they're also great & have a manager who knows how to "make it right" for the customer. read more

Food was good, Restaurant was clean and looked amazing with the Austin theme design. Great service. Food came out fast. read more

Schlotzsky's - Inside - Delis Near Me - San Antonio, Texas

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Yay, Schsloshtzkies! All the food seems to be consistent, given that its a chain, you'll know what to expect from your next visit. No complaints about this location, other than that its hard to pull in and out of the parking lot with its location along the hellish access road of 1604. read more

Love the renovation! The restaurant has clearly cleaned up, improved service and the staff is friendlier then I remember! Nice job on the improvements! Great salads and sandwiches! read more

Schlotzsky's - Cobb salad! Delicious and healthy! - Delis Near Me - San Antonio, Texas