I had a wonderful encounter with the owner yesterday. It was such a pleasure. My sandwich was hot and the bread was fresh. My order was made exactly as the website says/shows. The language barrier and the absence of hostility and fraud (always trying to do less than what is required and on what is listed on the company website). I went a few days earlier (last week maybe) and the people put 4 pieces of meat on it. I guess at that time, if you order the small original, you get a reduction of meat and bun. Lol. I am going to start getting my meal once a week again! read more

I love schlotzskys and having one near my job was a win , I thought . This particular location misses the mark often. They show no pride in their food or presentation. I wish they cared a bit more about what they serving to their customers. read more

Schlotzsky's - Sandwiches Near Me - The Colony, Texas

Drive thru super convenient and easy pick up. Saving $ with getting the bigger sandwich to half instead of getting individual sandwiches. The original is the best sandwich we have ordered. Pizzas here at Schlotzsky's is not the best thing to order, ordered it once and never again. read more

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The customer service was good. The prices were ok. The turkey and bacon club was pretty tasty. The California pizza- chicken and avocado was delicious. I recommend the location for specialty sandwiches, pizzas, and flatbread. read more

Schlotzsky's - Sandwiches Near Me - The Colony, Texas

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Fast food deli shops are notorious for getting bad reviews for poor customer service and product. WELL not this Schlotzky's. We ordered at the drive thru. Customer service was excellent, friendly, and patient. He reviewed the order in detail to confirm everything was correct before driving up to the window to pay. He was wearing a mask ( COVID19 safe) upon taking our payment. We got Smoke Turkey and Deluxe Original sandwiches. The Deluxe Original (Large) is a big sandwich. The entire sandwich tasted fresh and delicious. Just look at the picture and salivate! read more

Schlotzsky's - Large Deluxe Original Sandwich - Sandwiches Near Me - The Colony, Texas

ordered a sandwich, while chewing it I felt a long hair in it. one of the most disgusting experiences ever. Will not be othering from this location again. read more

Every now and then I love a good sandwich I don't have to make myself. When that happens, Schlotzky's is a really good option. For me I think it's all about the bread. It's unique and unlike anything else out there. This particular store is very clean and tidy, and the manager is hands on. That's a good thing. At the end of the day, the only problem is that the sandwich can get a bit on the messy side. That's okay. I think of it as culinary history on my shirt. I always get the medium original. Why mess with what I know I like? read more

It was a refreshing change to actually sit down in the restaurant and eat opposed to ordering delivery which i typically do. The service was great, the store was clean and our sandwiches came out with the bread still hot and i had endless amounts of hot sauce to lather my sandwich in. I never get a pickle with my sandwich when i order delivery so it was a pleasant surprise to see when they brought our meals out. This store is located in basically the same shopping center as Target and some other restaurants as well. Right off the main road. Super easy to get to and they have a drive through too! This is one of the better locations i have been to and will be back! read more

Schlotzsky's - Sandwiches Near Me - The Colony, Texas

Some of the worst service I've had in DFW. The staff and even managers are rude. Every time I've taken my mother to this location they have been so disgruntled and proceeded to bicker with her about trivial things. ZERO customer service skills, they act like it's a burden for you to be there. It is really sad. My family has been going to Schlotzsky's for over 30 years, and we have never been treated with such disrespect. The main cashier, a mean, older miserable Mexican lady and the previous manager - young, White Male - have made me sick with the way they treated us. I don't understand how someone can consistently react in that manner and still work there. Schlotzsky's - if you care about your image and the quality of service you deliver to your customers, especially veterans like my family, then you will take this review into heavy consideration when you decide who to keep around to represent your business. read more

I had to circle the building twice because I didn't see the drive through menu. Cashier at window very nice and polite. My sandwich was great just a little too much mustard ~ I'll be back to this location for sure read more

Such a shame. I got to this store daily and get the same thing. I had been craving schlotzskys all morning, I go and order THE SAME THING I DO MOST DAYS and the lady informed me she " doesn't have a button" for me wanting chips instead of a cookie so I don't get it. So I will take my money elsewhere where people know which buttons to push. The wonderful manager or assistant manager ( brunette young lady ) totally fixed everything and she's an absolute joy. Now I'm giving 5 stars because of **** got new management. They suck. They're unreasonable and the only lady is downright RUDE. Never, ever, ever going back read more

If I could give the service here one star I would. The lady here is always exceptionally rude to me when I'm ordering. Today my friend felt discriminated against from her attitude towards him (being a minority) compared to other customers who ordered ahead of us. I usually order at the drive thru or on the app for this reason. However after today, will not be supporting this location again. Don't go here. read more

Yummy! Every now and then an original hits the spot! This location I typically hit the drive through and take it home. They're consistent and provide good customer service. The salt and vinegar chips are tasty too! read more

Got a few coupons for Schlotzsky's new sliders. I'm a sucka for sliders so I had to try them. There are 3 choices of sliders to choose from: Sweet n' Sassy Brisket, Hawaiian Brisket and the Chipotle Angus. My coupon was for 2 sliders and a drink for $5. I wanted to try 1 Sweet'n Sassy Brisket and 1 Hawaiian Brisket, but was told that I could not mix and match; both sliders would have to be the same. Sucks, but ok. I order 2 Sweet N' Sassy. The cashier recommended this one to be the most popular. MAN OL MAN!!!! They came out hot and juicy; the brisket was tender, the cheese was melted just right, the grilled, diced jalapeno's and onion were perfect; just the right amount of kick. These things are DELISH! I could have used a bit more brisket, but for $5 I'm not going to complain. UPDATE: 2 days later the hubs and I used another coupon. Don't judge me. I was craving those sliders, plus I wanted him to try them. We had a coupon for buy 4 get 4. We ordered 4 Sweet n' Sassy and got 4 Hawaiian Brisket free. This cashier recommended the Hawaiian Brisket as her favorite. I beg to differ. Sweet n' Sassy is definitely the best. read more

Establishment is clean (tables, floor, drink station) decor is on point, service is friendly and fast, bathrooms were great. Food was fresh and hot. Will be coming back for more in the future. read more

Schlotzsky's - Wonderful BBQ Chicken Pizza - Sandwiches Near Me - The Colony, Texas

The customer service from the drive through cashier was horrible!!!!! I came and she was not respectful AT ALL! I am a black woman who came through the drive through and ordered, when I got to the window, she shushed me because I was going to pay for my food another way, before I could pay, she closed the window on me, took the bag of food back in and said THANK YOU MAAM. HAVE A GOOD DAY. AND SHE NEVER OPENED ITAGAIN TO SEE IF I WAS GOING TO PAY FOR MY FOOD. WELL, you lost money, and a customer! read more

If I could give 0 stars I would. This was one of the worst experiences I've had at any fast food or restaurant environment. I have never eaten at this store in the past and honestly this ruined any experience I will have with Schlotzsky's again. My husband and I went there for lunch and he has never had this before so he didn't know what he wanted to eat. The lady on the register was an older woman and had a very bad attitude and was not wearing a name tag. She didn't greet us, ask to take our order, and just stared at us until my husband said something. When he would ask her a question about how their coupons worked (we had a few) or a sandwich she would snap in an aggressive tone a short answer. Before he was done she snapped at him loudly "Are you done ordering?" When we gave them the coupon for a free pizza she angrily thrust it back to me and said, "You can't use this. It's buy one get one free." We had no way of knowing this as the coupon had BOGO with no explosives what the abbreviation means. The worst part is another employee, possibly an manager was hearing and seeing the exchange (he is the one who told her why the coupon won't work) did nothing to calm this exchange or correct her behavior. We ended up leaving the store disgusted with this woman's attitude and behavior towards customers. I am disgusted with this stores employees attitude to the point if she was wearing a name tag I would have reported her to the company. I will never deal with this store again and will always reflect on this visit in the future. It sucks because I talked up to my husband how great the food was and how nice the store was (mind you I went to a different one previously.) read more

I love it when people love their job. Would have given three stars but the older lady was just so rude. Sandwiches were good however $12 for 2 sandwiches is a little high. Store is clean but they probably haven't had a lot of business either. read more

Okay, so I've only tipped about the drive thru. Today my husband and I ate here. The guy's behind the counter were super nice. Place was clean and way more modern looking than the older stores. I always get the small original and it was made fast and was warm when he brought it out on the plate. Will be back for sure! read more

I would give them 0 stars if possible!! My son and I came in at 10:45am on a Saturday (6/10/17) and walked up to the counter to order. A worker was sitting at a table eating. And no one else was to be seen. We decided what to order and still no one came to the front or spoke to us. We waited about 10 minutes with the employee at the table looking at us but never speaking. No one from the back ever came. I heard noise back there. I coughed and jingled my keys; to no avail. So we turned to leave. I said I guess we will go elsewhere. The employee sitting at table looked at me. So we walked out. Never have I ever had such poor customer service in a Schlotzky's. We love Schlotsky's and eat at the one in Little Elm often - they are nice and acknowledge a customer's presence. read more

One of the friendliest sandwiches shop I have found it in a long time. The sandwiches are made close the originals when I used to eat at the store in Austin off of Congress Avenue. The store on North Josey in The Colony, is my store as far as Schlotzsky's sandwiches. read more

For real... Schlotzsky's for the win! The. Bread. *My eyes roll back in my head when I bite into a fresh, spongy/airy piece.* My favorite sandwich is the Fiesta Chicken on the jalapeno cheese bread. Nom nom nom. I do NOT sleep on the pizzas... chicken pesto with extra pesto sauce. True to form, the crust is tasty. You can get a combo or the pizza for around $6ish. Skip the chips and grab a potato salad or something else. I dig the Schlotz. read more

Schlotskys is an awesome chain fast food place where the quality of the food is great and healthy for what you're paying! With around $6-10, you could get a satisfying and healthier meal that will actually fill you up than McDonald or other typical fast food chains. I've tried many things from their menu and everything tastes great. My favorites are their soups, sandwiches, and salads! To be specific I like their fiesta chicken sandwich, tomato basil soup, broccoli cheese soup, potato soup, and any salad. Their salads are especially good for your money because they are cheaper than from other places and they are BIG! I've tried one of their pasta and it was really good other than that it was little too salty. But you really can't go wrong with any of their food. If you order a lot they are going to take a while to make your food but it's all worth it because quality matters. read more

Schlotzsky's - Chicken pesto carbonara - Sandwiches Near Me - The Colony, Texas

20 minutes for a half pizza and half sandwich combo and I was the only one in the restaurant. I asked the counter lady if this was normal, to see if I'd give a second chance. She said it's not, but left it at that. Didn't apologize, offer chips, offered the manager who could take time to walk out to his office and check his phone twice. Just poor service and time with so many other options in the area. read more

Great soups and sandwiches and I really like their selection of chips (I'm looking at you, Louisiana Hot Sauce). The bread is unique and tasty without being too filling. The staff is also consistently nice and this location is brand new, so everything is up-to-date. The only negative thing I can say is that they're a tad expensive, but worth it. read more

delivery, ordered the pick 2, received a half sandwich. checked both Schlotzsky's menu and doordash menu and nowhere did it say I was picking a half sandwich. will think twice before ordering again read more

I'll give them the benefit of 4 stars more like 3.5ish. They are trying to be like panera bread I feel like and they would have that if they changed their decor and got rid of Cinnabon. Sandwiches are actually pretty good but portion size is a little small. Didn't see the check in deal I would have done that if on top of the sandwiches I got. Service is A+ friendly and professional they bring the food out to you manager was walking around seeing how everyone was doing and I like seeing that in restaurants. In a bind I'd probably go here if i couldn't decide but other places are better. Give them a visit if you haven't tried it to get it over with. read more

Schlotzsky's - Pick 2 chicken grilled cheese and bacon chicken avocado sandwich - Sandwiches Near Me - The Colony, Texas

I used to eat here all the time. I love their sandwiches but their customer service is awful. I had a gentleman literally mock me today when I tried to use a coupon. Schlotzskys you're better than this. read more

Ordered via UberEats. Deliver time 15-25 mins. Waited for an hour and a half to have it canceled. Poor girl that answered the phone said they were understaffed. Whoever owns this location should get off their butt and have enough staff to cover days like that. Stuff happens and it's understandable, but a proper business owner has a backup plan. Pathetic. I feel bad for the staff there today. They must be worked \ stressed to the core. read more

No complaint about the food but maybe you shouldn't make your employees work in 107 degree weather with no AC.

The sandwiches are really good and are decently priced. I would recommend you eat here because the sandwiches are good and made fast.

The deli meat literally tastes like it was microwaved between two Styrofoam plates for half a minute, making the meat have this weird chemical plastic smell. I am suspicious that the food they serve here isn't really food. read more

I love this place. They give you a good portion of meat and bread is always yummy. My dogs always bark at the person, no matter who it is, at the pick up window though... only this place. They have no problems at any other drive thru. Dogs are weird. read more

POOR SERVICE WITH A TERRIBLE ATTITUDE!!!! I have never experienced such bad customer service. There were workers standing around, but acting like they were too busy to take our order, then when she finally did take our order.. she corrected us in how to order it the right way. I will never be coming back to this location! read more

I used to eat at the Austin store when it first opened and I've eaten at many of your stores around the metroplex. I stopped going when one day I went into The Colony store and fox news was on the tv. I, and all of the Denton County Democratic Party have been boycotting you for years. Just thought you should know. read more

I'm not a big fan of Schlotzsky's. Every time I had to come here, the place was clean and well kept.

They are always very friendly, but more than once I have ordered a salad, and they don't give me the dressing. Now I don't know about you... but Im not a fan of dry salads. Its just sorta inconvenient. Just make sure you check your bags before you leave! read more

FYI-thye'll charge you for a medium sandwich but hand you a small because that's the only size the bread comes in but they'll give you "extra meat" -not really. Funny thing is they just hand it off to you with out even telling you what you're getting i wanted a big piece of bread with normal sized meat not extra meat on a tiny bun -don't make that decision for the customer with out even asking that's just not good customer service. Like the last time I asked for a large water and was handed a small because for a large I would get charged...then just tell me and I would have still said give me a large because that's what I want don't make choices for me. Thank you! read more

Terrible customer service. The short white lady with glasses was rude. & the Mexican girl was rude also. Never will eat here again. TERRIBLE! Don't eat here. Then the fire alarms randomly start going off. It's not a comfortable environment. Save yourself the trip. read more

I love Schlotzsky's food, but last night had the worst experience at the drive thru that I have had ever. When we arrived, we were greeted normally, but as we were ordering, the drive thru worker named Brianna talked over us multiple times when trying to place our order. She then claimed she couldn't hear us. Could it be that maybe you kept talking over your customer as to why you couldn't hear the order being placed. My 16 year old son leaned across me on the driver side to place his order to no avail. When I got closer to the speaker and raised my voice to be heard, she then snapped at me and was extremely rude and sarcastic about not being able to hear. When I pulled forward, she snatched my credit card out of my hand at the window and whipped her hair around to show her frustration and attitude. I asked to speak to a manager at that point. She first responded that she was the manager and then later told me that her manager's name was Curtis and that I could talk to him the next morning. She raised her voice and leaned out of the window to explain why it was ok for her to talk to any customer in this manner. I understand technical difficulties and that there can be issues with the drive thru system but that in no way gives someone the right to be blatantly rude and disrespectful, especially to a frequent customer. read more