We had our BMW serviced 9-1-22 at Schomp for tires, wheels and struts. It was an extremely frustrating experience due to lack of communication, missed commitments, pricing and not saving parts we had requested. Now after more frustration with a constant loud rattle we had taken the car into another dealer. A circular compression tool ring was lodged around the right strut (we are investigating the safety concern!!!!), the Schomp tech left the tool in the car. As with before, Kyle R the service manager will not return my calls. Obviously I want to communicate their error as well request the $650+ I had to spend to correct it! read more

Schomp BMW - 6" tool left on our drive train - Car Dealers Near Me - Highlands Ranch, Colorado

I did call Mark the general manager but no response.... My experience was ! * Arrived for 9am appointment needing front end alignment and said," I was fourth in line for a loaner"! When I scheduled a week before they said that was taken care of. (They sent lift) * Text at 4:15pm to check on status *5:30 Text That they found 2 things wrong...front and rear brakes, rotors Oil filter housing gasket active oil leak! total cost ='s $3476.42....I said, " I don't want any of the extras fixed I will pick up the car"! It was ready the next day at 12 noon. I then took my vehicle to my local mechanic who I have used for 5+ years and said there is nothing wrong with your brakes rotors and there is no oil leak! read more

Took my car in today... ALWAYS a good experience at their service department. The people that work there are genuinely eager to help you quickly and to make sure all your concerns are addressed. Went in again today for service. They have completely changed the look of the place. I'm not impressed. Now, it looks like every other car dealership inside. It's too bad, I always told people how nice this dealership was. It was so classy, and I loved being there. Now, it's just a big open room... nothing special. I have to say... the bar is really nice. I wish they had left everything else the same, and just added the bar. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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Updating my review of Schomp. Thank you Amber at scheduling, Marian (I think, the lovely female service manager supervisor who was very patient and solution oriented) and most of all my service manager Chris. He is amazing! I'm so glad he's back. He is excellent at his job, getting things done. Even though bc of supply chain issues it took a few weeks to complete my car brakes and oil change maintenance he got it done and kept me informed. read more

Update: to anyone who read my review and then read the GM of the dealer reaching out in an attempt to help. I reached out to the GM as he requested, minutes after he posted that comment and never heard back. So sad how this dealer is representing BMW. Side note: after my fiasco that was posted about in my initial review, I got my car home and noticed a piece of trim on my roof had been torn off by their car wash. I reached out to the service advisor, told him and he said he would order the part, have it painted and reach out to me. Never heard back on that either. I think I have been blacklisted by Schomp BMW. My loss apparently. read more

Schomp BMW - Damage from Schomp BMW while my car was in their possession. - Car Dealers Near Me - Highlands Ranch, Colorado

Brian is my service advisor and he keeps me informed of how my service is progressing. Ian answers all my questions regarding new car sales.

Sup Yelpers I've been a customer for 10+ years at this point and its always a pleasure doing business with Schomp. I'd like to highlight Bryan Alvarez who's one of the Sales Associates/Client Advisors and his manager Ben Wegner. These guys are incredible. I just did a lease buyout and every question/concern was always answered/handled promptly and professionally. I'm extremely happy about my purchase and cant say enough good things about Schomp BMW. Do yourself a favor and ask for Bryan next time you're looking for a new/used BMW. He'll go above and beyond to make your experience worth while. Thank you guys! Chris read more

Schomp BMW - 2019 X3 M40i - Car Dealers Near Me - Highlands Ranch, Colorado

Super disappointed with my service here - brought my 2015 BMW X6 in for a scheduled service and was immediately pawned off on technician because my service rep was busy. Then I was told that the Pre-scheduled loaner was not ready for me because they were "out of cars". I've been waiting for over an hour and am now going to miss a meeting. This is a huge inconvenience for me - I won't be coming back to Schomp. Update - they refused to do any of the minor warranty work that it was brought in for... they also returned my car to me filthy (see photos). Last, I had to ask when I would need an oil change next - they said next month.... how did they not offer me an oil change before I came to pick up the car?!? Now I have to make another trip (somewhere else) to get this done. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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My service advisor Samantha was amazing. She not only showed genuine concern about my automotive problem, but was also interested in ME (and my dogs). I had just driven my X3 back to Colorado from a dog show in Kansas in 88 degrees and 40 mph winds with no air conditioning. My Bernese Mountain Dogs were extremely uncomfortable, they do not do well in heat, and driving with the windows open was awful with the dust and noise. My Service Manager, James, was equally caring and professional. He listened attentively as I told him about other concerns I had with the car. Not only did they fix the AC, they performed a total inspection of the vehicle. I highly recommend Schomp BMW Service, and I look forward to returning (just not TOO soon!) read more

We worked with Mhamed for my BMW X5. He did an excellent job showing us different vehicles we were interested in, worked with us to explore different price options (lease vs buy), and was patient with us while we asked several questions. It was one of the best experiences I've had working with a sales person and dealership. The process was easy and they were transparent and upfront. Not to mention we were able to take advantage of the BMW loyalty program because my fiancé has owned multiple BMW's in the past. I cannot recommend Mhamed and his team enough! read more

Highly Recommend!! My husband and mother went to Schomp BMW October 30th, 2021. We were were greeted by a friendly front desk concierge staff member, Marilyn Kuipers. She directed us to Shahin Nia, Senior Client Advisor who was an absolute pleasure to work with and really went above and beyond to show us the various selection of high performance SUV's at the Schomp BMW in Highlands Ranch, Colorado. Shahin asked us the right questions to determine which vehicle would be the best fit for us. We test drove the V8 version of the BMW X5, and we really enjoyed it! We told him we do a lot of mountain driving here in Colorado and Shahin recommended that the V8 would provide the additional power we are looking for during those mountain hilltop drives. Shahin continued to spend a lot of time with us in showing us all of the features that the BMW X5 has to offer. He shared his wealth of knowledge with us regarding the newest technology features and performance statistics of the BMW X5. It was truly a pleasure working with him and I would highly recommend working with him during your visit to Schomp BMW. Thank you Shahin and team for a wonderful experience! - Sabrina C. and family read more

Highly do not recommend taking your BMW for service at this location. They do not keep their word. They told me my car would be finished by end of day. Set an appointment up at 9:00am. Got a call right before they closed saying they needed my car another "hour". The guy proceeded to tell me that they had to drill my lug nut off BUT THAT WAS THE SERVICE I PAID FOR AND was the ORIGINAL reason why I brought my car in... now it's the day after I'm supposed to pick it up and they said it's ready, I go in and they tell me sorry that it's not ready for pick up because it's not washed. Not only was my experience was bad, I'm over hearing a couple next to me talking with the service manager about how bad their experience was. This is clearly BAD SERVICE. Oh and I got my car finally and look at the damage to my wheel. Shop claim coming for sure. read more

Schomp BMW - Damage to my rim from them trying to get my lug nut off. - Car Dealers Near Me - Highlands Ranch, Colorado

Had an exceptional experience. Needed an alignment and the guys did a great job. Especially Austin who checked me in, Sander, and Matias who worked on my car. Guys were all friendly, efficient, got me in quick, and exlained everything. Austin and Matias specifically spent a lot of time with me and answered my many questions. Matias is thorough and was obvious he cared about doing a good job. Gretaful for the attention to detail. I dont leave many reviews but I had a 10/10 experience. WIll be back. Thank you. read more

Here is the reason that I have very bad feelings about Shcomp BMW: I brought my car in 1/1/21 at 10:15 because the on-board computer was alerting me that my brake pads needed attention. At approximately 12:00, Ashley sent me a quote for the repairs which was over $1000 for 3 items needing attention, however there were 4-dollar amounts listed. I pointed this out to Ashley and she said "oh sorry that $200 charge wasn't supposed to be in there". New brake pads were quoted at $600. I told her to proceed only with the brake pads. After checking with a friend, 20 minutes later, I texted Ashley and told per not to proceed with the brake pads. She responded that they already started the work and they couldn't be stopped. This was only 20 minutes after the first conversation. I expressed my concern about the high cost to just replace brake pads. She said she would change the labor to $300 and parts to $177. This totals $477. I wanted to see the video of the brake pads so that I could verify that I really needed them. Ashley could not find the video. Finally, 5 hours later at 5:15 she told me that my car was ready. How could it take 5 hours to change my front brake pads if they had truly begun the work immediately after our first conversation. The next morning on 1/2/21 I went to pick up my car and Ashley was not there. Another advisor helped me and handed me my bill for over $950. I told her that this wasn't correct. She calls a manger and they look at the bill. Come to find out Schomp had charged me twice for labor. In my frustration over that error, I paid the bill for $600.03. Upon reviewing the bill, I remember that Ashley had told me that the bill would be $477. This is what Ashley had promised. I immediately contact Ashley about the error. A few days later, on 1/5/21, I brought my car in for a warranty repair and ask about the video again which she had never sent me. She assures me she sent it again. I was due a $112.49 refund due to the miscalculation. I insist on Ashley processing the $112.49 refund while I stood there so that I could have a receipt . At this point I don't trust the fact that she will give me the refund. I have never received the video to prove that I needed the brake pads in the first place so I text her again later that day to remind her. I've never received the video and finally she tells me she can't find the video anymore. She said that was talking with a manager trying to get it. I never hear from her again after me texting her a couple more times. Buying a BMW is a big purchase for me and now I have lost total confidence in Schomp BMW. read more

Muted expectations. Why? It's a car dealership. Not only that this was a long distance love affair to start with. Part of our dealings with this dealership was online, by phone and finally in person. All three were exceptionally done well. The online and phone portions were followed up by a call and a return email. Plus a sweet video of the car I was interested in while I was still in California. A promise to send me a video was delivered on said day. They have a great looking dealership. Very modern and minimalist. Loaded with beautiful looking Ultimate Driving Machines. Just to tease you, me and everyone that appreciates a well made German car. We ended up with an I3 all electric car. A sweet ride. A perfect commuter car. The night I landed which was just this week we drove to the dealership to sign the papers and pick up the car. Before that they really worked with us to make it happen while I was still in California. They used the power of the Internet, phone, courier to facilitate the purchase. Justin Linder has been nothing but helpful, informative and easy to reach for questions. He's also very easy to relate to. Very far from the car salesman stereotype. But then again so is most of the staff at this dealership. They are just the kind of people that seem genuinely interested in giving you a great experience from beginning to end. I've spoken to a couple of friendly staff with great phone personalities. They were following up on the purchase and to set up appointments to meet with a genius. I maintain my observation that we did the right thing in choosing Schomp to serve our needs. read more

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This place is hit and miss. We got my wife's car here and every time I bring it in for something, it's up in the air how good the service will be. If they're busy forget getting good service. Always call ahead and make an appointment and definitely don't drop in unannounced. Also the salespeople are so cringeworthy. They prance around in their ostentatious suits and bow ties and are very loud. Very unprofessional and again cringeworthy. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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The service department at Ralph Schomp BMW is the most pathetic and incompetent service team anyone can encounter. I've serviced my cars from Kuni Lexus to McDonald Audi and Ralph Schomp over the last 19 years and and Ralph Schomp consistently takes the crown for the worst customer service place led by most incompetent Robert Villanueba and his sidekick Austin Tafoya. As a result, the majority of the service advisors are equally indifferent and uncaring. The good ones always leave. The Schomp family obviously doesn't care because even complaints to the dealership GM go unanswered. Even if you buy your BMW here, take it for service elsewhere read more

This place is ok. I brought my car in for a recall. I didn't know that the Service Center was run like an assembly line. I pulled in, and there were multiple lines of vehicles, and the service techs, associates, and a few people who's job is to just get water to customers (I think) we're all over the garage. It was an overwhelming experience, but I kind of enjoyed it. The check-in process was easy, and they took my car away within minutes. While waiting for my Uber, I walked the lot a bit. I was in a hoodie and jeans, nobody came out to meet me, so I looked at the new model of my vehicle...and left. When I came back to pick up my car, I signed the paperwork, was given the keys and then told that they did not have time to detail my car, but if I came back, they would do it. They are to far away for that, but I appreciated the thought. My car runs like a dream now. Like I said, the experience was ok. Meh. read more

Saw an ad online and had some errands to do so I decided to drop in to see if a vehicle was available. I was greeted promptly, everyone was wearing masks, friendly staff and the dealership is very nice. They looked for the vehicle I was searching for and it was unfortunately sold, but had a good experience anyway! read more

We've bought two of our three current cars from here and never again! We brought our BMW in and they quoted $16,000 and said they had to rebuild the engine. (Also to be clear, we bought the BMW, used, from them and had so many issues with the car from the beginning.) Luckily we had a different mechanic look at it before bringing it in and he pointed us towards Eurogarage Denver. Go there! They fixed it for $3,000!!!! Schomp is so crooked! We got it towed in and so they thought we'd just go with it. When we asked what we could get for the car as a last resort for a trade in they said $500-$1,000. read more

jFirst of all they were higher priced than another local BMW dealer. That is no big deal. What is a big deal is they offered me 10% less than other car dealers and Carmax for my trade in BMW. In addition they marked up the BMW financial interest rate 33% above the rate (3.9 vs 2.9) and tried to pass that off as that was the normal rate from BMW Financial Services. Just felt like this was a dishonest group of people. read more

DO NOT USE THE SERVICE CENTER!!!! We purchased a used BMW that had been serviced with Schomp. That had been a big selling feature as we had purchased another car from Schomp and we're satisfied with our service. HOWEVER beware these guys are worse than any other run of the mill service place. We had diagnostics ran in April and we had $1700 of services completed to include them telling us the check engine light was fluke. Two weeks later we had to have it towed. Another diagnostic ran and we're told we need to spend $7000 on a timing chain. They worked the price down to $5500. Parts needed to be order and Schomp had our vehicle the WHOLE time from May 10 to today. Parts came in but GUESS WHAT??? We got a TEXT that said they now notice a knocking with the motor and IN TEXT tell us that will cost $17,000!!!! What the actual eff! Is Schomp running a scam??? They had our car even sent us video of our second diagnostic (spoiler alert no knocking on that video) and now want us to shell out for a new engine when the vehicle had been in THEIR possession for over 5 weeks. Have they been driving the car? This seem shady AF. And to top it off we can't get a call back...just a text to let us know we should drop $17,000 on services. Are you kidding Schomp???? DO NOT DO BUSINESS with this group. read more

Schomp BMW - Just a new engine...$17,000 ! No call just handle it by text. Very classy!!! Ohhh and no call yet. - Car Dealers Near Me - Highlands Ranch, Colorado

My wife brought her car in with a "service engine soon" message annunciated. Schomp had the car for a week and called to say the car was done with a list of "needed" services such as new windshield wipers.... And "severe" oil leaks. Not one drop of oil is on our garage floor. But all of the sudden the engine is leaking oil after we picked up the car.... I am pulling off all the skid plates and plastic engine covers now and I found the oil pressure sensor wire connector was disconnected and the metal skid plate had bolts that were loose and barely installed. When she picked up the car it still had the "service engine soon" message as well. Either they blatantly sabotaged the car or they have zero quality control, doesn't matter which one but I won't go back. Now I have to check the torque on all of the exposed fasteners on the car due to lost trust. My parents had a similar experience with their BMW as well. read more

Schomp BMW - Disconnected sensor wire I found. - Car Dealers Near Me - Highlands Ranch, Colorado

How do you give this place a zero star review? I feel that one star is being generous. The only thing this place was good for was lying to you. Go anywhere else for your bmw service. Still waiting to hear why our car is still in the shop if you don't have the part and said that you had the part but now it won't be here until August. Then giving me a loner vehicle with faulty tires. Thank a bunch! Then no roadside assistance since you are closed on a Monday read more

I have purchased 2 BMW's at this location....despite the fact that I live much closer to a different BMW showroom location. The staff and management consistently exceed my customer service expectations! They go above and beyond to make things right. The service department at this location is top notch. I won't go to a different service department ever again. read more

Kind of stuck like a rock in a hard place as Schomp has a lot of opportunities for their service, but so does the BMW dealership in Denver proper. I go to Schomp because it's closer. But 1/3 times was my car washed after servicing as instructed as part of the service. Furthermore, try calling the service department and get someone to answer your call the 1st, 2nd, or 3rd call before you hit their voicemail. Bet you can't! read more

I stood around inside the showroom for over 15 minutes and was never acknowledged by anyone, even though there were employees that didn't look busy. The cars inside the showroom were all locked so I couldn't see anything. I guess I didn't look wealthy enough? Not sure what else the problem could have been. I found a vehicle at another dealer that actually wanted to sell one to me. read more

One of my wheels is cracked. I need a replacement. My wife called to schedule the appointment for me. She ask if the wheel is covered under my warranty they told her "yes" but she's not able to make the appointment because only I can call. No problem. So I call this time, the receptionist tells me it's going to cost about $700. I politely explain that my wife just called before me and they told her it was covered. Then she starts being rude. I'm transferred to Adrian who is supposed to be the parts department manager. Adrian tells me that my car does not appear to be covered but he will double check and call me back. Slightly annoying but understandable. Adrian calls me back. He says from what he can see. My car is not covered. He said "if you want the wheel fixed it will be about $700." I'm like "that's weird let me talk to my wife and give you a call back." He gives me his name and number and tells him to call him back. I talk to my wife. She calls back up there and explains the situation. They tell her yet again that my wheel is covered under warranty. I can come down there and have it taken care of at no cost. They even add a notation to my account saying that the wheel is covered for me. What could go wrong? I call Adrian back and tell him that my wife called again and explained the situation. She was told again for the second time that the wheel is covered under warranty and they added a note to my account that says I'm covered. Adrian completely ignores me. His reply is that he had to call some other department that's separate from the dealers ship to see if I'm actually covered. Totally ignoring what I said about the note on the account. Making it seem like I'm just making all this stuff up. Not even acknowledging anything I've said about the note. At around 4pm He says he'll call this department and give me a call back. I don't get any call or text back period. My wife gets home from work and literally has a voicemail from Schomp BMW saying that the wheel is covered under warranty!!! The next day around 1pm after still not hearing anything at all, I try to call Adrian. I get the same rude receptionist in the parts department from the day before. Adrian finally gives me a call back. I tell him that I have a voicemail recording on my wife's phone from someone at Schomp BMW (the same dealership he works at!) saying that the wheel is covered. I'm once again not even acknowledged. HE TELLS ME THAT THE WHEEL ON MY CAR IS STILL NOT COVERED. He never acknowledged the voicemail at all or tried to do ANYTHING to help me at all. All he says is that he has to call some place to see if I have coverage or not and that they're closed. This is the worst customer service experience I've had that I can think of in 2021. Way to wrap up the year! I called someone in the service department and explained this. They ask me if I wanted to speak to the department manager. I said yes and of course they were unavailable. They said they will call me back. I will update this post as the situation goes on and let you know if they do anything to make this right! Although I can't imagine what that could be after stressing me the hell out. Wasting a ton of my time and energy over a car wheel. 01-05-21 Update: a week ago I scheduled an appointment to bring my car in at 9:30. There were no loaners available I was told it should take about an hour and a half. I get there at 9:15 for my appointment. My advisor asks what I brought the car in for and how I'll be paying. I tell him it should already be approved. He says he'll have to check smh. I'm told that they're swamped and my car won't be ready until the end of the day.... they offer me a Lyft ride home and tell me to wait in the lobby for 10 minutes. An hour later I tell my advisor Chris that I'm still waiting for a ride and that I can arrange my own ride if necessary. He says oh I'm sorry we were having the same problem earlier. 5 minutes later the Lyft gets there. I kid you not, the driver misses my exit and I think "that's weird that she's taking the long way" I look up and notice the gps directions were off. I don't think the dealership even gave them the right address! I get home. Wait patiently all day. Get a call saying they're still waiting on an approval of my warranty and my car should be ready tomorrow. I can't think of one single positive thing to say about this dealership or this experience. They probably could not do a worst job than this if they tried. I have gone back and forth about the approval of this stupid wheel at least 10 times now and even tho I have a voicemail from them SAYING MY WHEEL IS COVERED. I'm sitting at home with no car and no answers. No one is being held accountable or doing anything to fix this situation. read more

Another stellar experience from Schomp BMW! Being my 5th BMW I've purchased from Schomp --- I have come to expect a lot. And every time I am always very impressed and appreciative. I think that they have realize that they aren't just selling cars --- but a relationship where they just happen to take care of my car needs. My sales advisor Tomas did an excellent job! As always, I was extremely pleased with the service, professionalism and sincerity. I have also come to enjoy reaching out to the BMW genius crew. Buying a car isn't a 5 minute decision and the genius team helps to answer those questions both before and after the purchase. Another reason that I keep coming back to Schomp is that their service department is also pretty top notch. They stand behind their work and make it right if something isn't perfect. read more

Best car purchase experience that I have ever had. Josh Ackerman was amazing. He followed up, Was super responsive, fun and friendly to work with. He even did a big reveal on the car. I am recommending him now to friends. Shout out also to Niko who helped facilitate And truly went above and beyond. I have to also say the staff was delightful, constantly bringing me drinks and snacks. read more

It's been three weeks. I've reached out to the service manager Christopher Bridges twice but have not been reimbursed for my towing charges yet that I incurred. Communication is terrible with this company. read more

Schomp BMW - Dangerous tire on an unsafe vehicle - Car Dealers Near Me - Highlands Ranch, Colorado

This place blows. I have such higher expectations of a BMW dealership. I'm always treated like a number at this place. They always want to sell me a new car every time I'm waiting for my car. Everything is super expensive with very little empathy. I traded my BMW in for an AUDI and now I'm appreciated for my business. read more

The owners of this dealership must have a side hustle, giving tips to the devil on how hell could be worse. A trip here is the only thing that could have made Mr. Rogers truly depressed. Russian labor camps should look to them for inspiration. If they found out you were satisfied after a visit they'd probably add an upcharge to your bill and ask you how they could avoid this in the future. My first service trip, they told me the squealing brakes on my CPO X5 purchased three months prior weren't covered by my extended warranty or the CPO warranty. BMW Downtown disagreed and covered the repairs no charge. Second service trip, they charged +$1k to remove my bumper and reconnect a plug a tech had forgotten to connect. Third service visit, I came in with a Check Control message that came on maybe once a week but then would clear and be fine. After spending $3k to address the CC message and other maintenance, I drive off the service lot and the same Check Control message popped back up and now suddenly wouldn't go away. I called Schomp immediately and instead of having me come right back it took them nearly a month to get me back in for another service visit to see why they failed to fix the issue that brought me in in the first place. Which leads to today, my fourth service experience, where upon my arrival I'm teased with the prospect of being loaned an M5 to make up for their mistake, only to have the check-in go so long the loaner department gave the M5 to someone while I waited. So my prize for having my time wasted, losing hours of work for repeated service visits is to drive a tiny 3-series instead of something even vaguely equivalent to my vehicle, which they've effectively make worse and failed to even acknowledge. If car dealerships had a Razzies award ceremony, Schomp BMW would sweep the competition. read more

Seven months ago I gave Schomp BMW an excellent review and it's sad that I have to do another that's the total opposite to that. I was in for service a couple months ago and enquired about having the door handle replaced because the welcome light was faulty. Behrooz came out and was quite helpful and explained that it's not an item they had in stock and it would have to be ordered and then sent to get painted, I agreed, no problem whatsoever. Two weeks later I get a text stating the part has arrived and I could come to have it installed (via text) I responded indicating I was told it was supposed to be sent to get painted and asked if that had been completed. About a week or so goes and no response, I text the number back since that seemed to be the preferred method of communication and got a response which stated it had not been painted and would now be sent and it was hard to respond to text messages because he is usually away from his desk, but he tries his best, as he so eloquently put it. About a month goes by and I get another one of these texts stating the parts team reached out to him, good news, the part is ready, come on down (in my Bob Barker voice!) I make my way down to Schomp (made an appointment) which is a considerable drive from where I live, new advisor greets me, what are you here for? I explained the situation, someone from here texted stating the part is ready (shows him text) so I'm here to have it installed, I was told it shouldn't take more than half an hour. About half an hour goes by and the advisor comes back, "So it looks like the handle still had to be sent to get painted so we will reach out to you as we have that back!" As peeved as I am this happens (it's not supposed to but it does) I say ok, no problem and I leave, after wasting an entire morning. I immediately respond to the text because when I asked to see that person I was told they were unavailable. I express my frustration, disappointment and dissatisfaction about my time being wasted when I specifically asked prior to making the appointment if the part was painted, no response. Five months later (yesterday) I receive a text stating great news, the parts team have my part and it's ready to be installed. I have bought a new vehicle in this time, had wheels powder coated, roof rack installed, clear bra and tint done in a period of one week with just one email to Kuni Lexus. I didn't post this review the day my time was wasted because I was hoping service recovery would have taken place, quite the opposite. There is either a huge flaw with your texting system or with staff efficiency in responding, I hope you look into it, BMW's are amazing but the service needs to be as well. I didn't name anyone because the intention of this review is not to bash or get anyone in trouble, it's to simply highlight an issue that could have been handled completely different and was the deciding factor in me getting rid of my BMW, if it takes five months to get a door handle painted that creates serious doubts as to what will happen in the future. This review is this long and boring just because I hope management ensures this never happens to another customer and you don't lose another one! read more

Schomp BMW - New Service Bay! - Car Dealers Near Me - Highlands Ranch, Colorado

I bought a car from Schomp BMW about two weeks ago. I was initially drawn in by their 1 hour / 1 price promise. The whole experience ended up taking 8 hours... so l guess I should have been expecting to be let down. During the test drive the low tire pressure light was on. My car salesperson assured me that it was because the car had been sitting on the lot. I enjoyed the car other than that so I bought it. They put air in the tire and l took it home. Today the light came on again. I called Schomp and got the run around. They told me that they don't always pump the tires up to the right PSI because they don't have the manuals for every car. They basically told me to put more air in the tires and see it happens again. Of course it will happen again... that answer felt very much like a brush off. Instead l took the car to a Discount Tire where they fixed the issue for free (it was a broken tire valve) and did it without running me around. read more

I have had nothing but challenges with working with Schomp, starting with the sales team to most recently their service department. My vehicle sat (with me waiting) for three hours untouched and was simply forgotten about. Really frustrating. I would not recommend them for service or sales. read more

Had an appointment for one oil change, just an oil change and I was here for over two hours. Terrible service.

A nice mix of incompetency, inefficiency and BMW pricing. Moved to Colorado, failed emissions. They specifically said their are 2 things that need to be fixed. I asked the "service" rep if they could fix them(literally show him what needed to be fixed), he said they'd have to do a $200 diagnosis first. After waiting 2 HOURS he tells me 1 of the items will be fixed, I asked him about the other item and he says the mechanic may have not seen the paper he left in the car. What?? I proceed to wait another 1.5 hours, my total bill, $1100. Note to self, find a reliable auto mechanic and don't come here read more

I found a CPO car listed on Schomp's website that met my criteria of budget and mileage and inquired about it, and was told by the Sales Advisor on that Saturday that it was "currently going through our maintenance and safety inspections." I requested to be informed when that would be completed, which went left unanswered. Monday morning comes along, and I reach out to see if the car is ready. I'm again told it's still going through the inspection process, and the Sales Advisor provided a link of other available cars with higher prices and mileage. At this point I'm becoming suspicious as to whether they even have this particular car in stock, as the price point was aggressive enough (advertised as being slightly below KBB value) that it seemed like a classic fishing lure to get a buyer engaged. I follow up again Tuesday morning with a different rep, and am told that the car is ready and available, so I respond asking when would be a good time to come down that day to test drive the car. I was met with an apology, and that the car had a deposit put on it first thing that morning. Interestingly enough, I received this email **before the dealership was even open for business** for said buyer to put the deposit down. So yeah...about that lure and shady sales practices. read more

Try to return a leased vehicle without being nickel-and-dimed. Two 3 year leases, both a rip-off.