This place blows. I have such higher expectations of a BMW dealership. I'm always treated like a number at this place. They always want to sell me a new car every time I'm waiting for my car. Everything is super expensive with very little empathy. I traded my BMW in for an AUDI and now I'm appreciated for my business. read more

Seven months ago I gave Schomp BMW an excellent review and it's sad that I have to do another that's the total opposite to that. I was in for service a couple months ago and enquired about having the door handle replaced because the welcome light was faulty. Behrooz came out and was quite helpful and explained that it's not an item they had in stock and it would have to be ordered and then sent to get painted, I agreed, no problem whatsoever. Two weeks later I get a text stating the part has arrived and I could come to have it installed (via text) I responded indicating I was told it was supposed to be sent to get painted and asked if that had been completed. About a week or so goes and no response, I text the number back since that seemed to be the preferred method of communication and got a response which stated it had not been painted and would now be sent and it was hard to respond to text messages because he is usually away from his desk, but he tries his best, as he so eloquently put it. About a month goes by and I get another one of these texts stating the parts team reached out to him, good news, the part is ready, come on down (in my Bob Barker voice!) I make my way down to Schomp (made an appointment) which is a considerable drive from where I live, new advisor greets me, what are you here for? I explained the situation, someone from here texted stating the part is ready (shows him text) so I'm here to have it installed, I was told it shouldn't take more than half an hour. About half an hour goes by and the advisor comes back, "So it looks like the handle still had to be sent to get painted so we will reach out to you as we have that back!" As peeved as I am this happens (it's not supposed to but it does) I say ok, no problem and I leave, after wasting an entire morning. I immediately respond to the text because when I asked to see that person I was told they were unavailable. I express my frustration, disappointment and dissatisfaction about my time being wasted when I specifically asked prior to making the appointment if the part was painted, no response. Five months later (yesterday) I receive a text stating great news, the parts team have my part and it's ready to be installed. I have bought a new vehicle in this time, had wheels powder coated, roof rack installed, clear bra and tint done in a period of one week with just one email to Kuni Lexus. I didn't post this review the day my time was wasted because I was hoping service recovery would have taken place, quite the opposite. There is either a huge flaw with your texting system or with staff efficiency in responding, I hope you look into it, BMW's are amazing but the service needs to be as well. I didn't name anyone because the intention of this review is not to bash or get anyone in trouble, it's to simply highlight an issue that could have been handled completely different and was the deciding factor in me getting rid of my BMW, if it takes five months to get a door handle painted that creates serious doubts as to what will happen in the future. This review is this long and boring just because I hope management ensures this never happens to another customer and you don't lose another one! read more

Schomp BMW - New Service Bay! - Car Dealers Near Me - Highlands Ranch, Colorado

I bought a car from Schomp BMW about two weeks ago. I was initially drawn in by their 1 hour / 1 price promise. The whole experience ended up taking 8 hours... so l guess I should have been expecting to be let down. During the test drive the low tire pressure light was on. My car salesperson assured me that it was because the car had been sitting on the lot. I enjoyed the car other than that so I bought it. They put air in the tire and l took it home. Today the light came on again. I called Schomp and got the run around. They told me that they don't always pump the tires up to the right PSI because they don't have the manuals for every car. They basically told me to put more air in the tires and see it happens again. Of course it will happen again... that answer felt very much like a brush off. Instead l took the car to a Discount Tire where they fixed the issue for free (it was a broken tire valve) and did it without running me around. read more

A nice mix of incompetency, inefficiency and BMW pricing. Moved to Colorado, failed emissions. They specifically said their are 2 things that need to be fixed. I asked the "service" rep if they could fix them(literally show him what needed to be fixed), he said they'd have to do a $200 diagnosis first. After waiting 2 HOURS he tells me 1 of the items will be fixed, I asked him about the other item and he says the mechanic may have not seen the paper he left in the car. What?? I proceed to wait another 1.5 hours, my total bill, $1100. Note to self, find a reliable auto mechanic and don't come here read more

I found a CPO car listed on Schomp's website that met my criteria of budget and mileage and inquired about it, and was told by the Sales Advisor on that Saturday that it was "currently going through our maintenance and safety inspections." I requested to be informed when that would be completed, which went left unanswered. Monday morning comes along, and I reach out to see if the car is ready. I'm again told it's still going through the inspection process, and the Sales Advisor provided a link of other available cars with higher prices and mileage. At this point I'm becoming suspicious as to whether they even have this particular car in stock, as the price point was aggressive enough (advertised as being slightly below KBB value) that it seemed like a classic fishing lure to get a buyer engaged. I follow up again Tuesday morning with a different rep, and am told that the car is ready and available, so I respond asking when would be a good time to come down that day to test drive the car. I was met with an apology, and that the car had a deposit put on it first thing that morning. Interestingly enough, I received this email **before the dealership was even open for business** for said buyer to put the deposit down. So yeah...about that lure and shady sales practices. read more

The owners of this dealership must have a side hustle, giving tips to the devil on how hell could be worse. A trip here is the only thing that could have made Mr. Rogers truly depressed. Russian labor camps should look to them for inspiration. If they found out you were satisfied after a visit they'd probably add an upcharge to your bill and ask you how they could avoid this in the future. My first service trip, they told me the squealing brakes on my CPO X5 purchased three months prior weren't covered by my extended warranty or the CPO warranty. BMW Downtown disagreed and covered the repairs no charge. Second service trip, they charged +$1k to remove my bumper and reconnect a plug a tech had forgotten to connect. Third service visit, I came in with a Check Control message that came on maybe once a week but then would clear and be fine. After spending $3k to address the CC message and other maintenance, I drive off the service lot and the same Check Control message popped back up and now suddenly wouldn't go away. I called Schomp immediately and instead of having me come right back it took them nearly a month to get me back in for another service visit to see why they failed to fix the issue that brought me in in the first place. Which leads to today, my fourth service experience, where upon my arrival I'm teased with the prospect of being loaned an M5 to make up for their mistake, only to have the check-in go so long the loaner department gave the M5 to someone while I waited. So my prize for having my time wasted, losing hours of work for repeated service visits is to drive a tiny 3-series instead of something even vaguely equivalent to my vehicle, which they've effectively make worse and failed to even acknowledge. If car dealerships had a Razzies award ceremony, Schomp BMW would sweep the competition. read more

I have had nothing but challenges with working with Schomp, starting with the sales team to most recently their service department. My vehicle sat (with me waiting) for three hours untouched and was simply forgotten about. Really frustrating. I would not recommend them for service or sales. read more

Do not recommend this service department. Make the drive to Denver instead and save yourself a headache

The service at this location is substandard The staff talk to you like the hostess in the movie Ferris Bueller Day off. When our lease is up we will not be buying or leasing a auto from any Schomp Dealers Here is a list of issues and responses. When do I need to rotate tires. You don't. Why? Beacus Do I need new tires? I don't know What service was done on the car Service What kind of service What the car needed Did you change the oil? If the car needed it Did you fill up the fluids? If the service required it My car says it gets 99 miles to the gallon? It must When I get gas - sometimes the gas cap cover - not the cap - does not close. Well close it Gas cap cover does. It close - stays open. Close it Car comes in for service - car was Detailed the day before Car comes back dirty then it came in. Do I need new windshield wipers ? I don't know My wife would like to return car early so she does not have to deal with these guys. Buy or lease a car somewhere else. August 17,3029 Ok third review. So my wife's BMW needs service. She went on line to make an appointment and it said "no appointments until next year". So she called and was told they had one time slot the last day of September . The lady on the phone wa led very rude. My wife said she would try taking it somewhere else and the Rude last said "ok" and hung up. She can't wait too be done with with this place. Only 10 months worth of payments left. I keep telling her to pay off the lease and walk away. Being 51 years old - I have purchased too many cars for personal and fleet use. I have never had such a poor experience at any dealership then this place. I don't think I have ever had such a poor experience with any business ever. I would suggest buying / leasing from a company that treats you like a human not a rodent. read more

Had an appointment for one oil change, just an oil change and I was here for over two hours. Terrible service.

We had a bad experience at this dealership. I walked into there show room with my wife and her parents. They were visiting from Europe. There was an older woman at the counter who kind of scowled at us. No one asked us of we needed any help. We felt very unwelcome. We were all dressed well. My wife and I make more than enough money to buy a bmw. ( I had 20k to put down when I walked in) I was excited to get some information and to test drive a few different options. That enthusiasm was put to rest quickly after the feeling we got when we walked into the showroom. Sad..... We went back outside and there were three people with Shomp shirts on standing around a Lexus. They didn't even say hi to us. Either these guys don't want to sell cars or they don't like foreigners. Either way, we won't be giving them our business. If you decide to come here regardless of your income or portfolio I recommend renting a tuxedo if you want to be helped good luck guys. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

Try to return a leased vehicle without being nickel-and-dimed. Two 3 year leases, both a rip-off.

I purchased a new BMW from this dealership, and had a wonderful experience. There is no hassle and the process is smooth. I was provided incentives/discounts I didn't ask for, plus a fresh set of all-weather floor/cargo mats for my brand new SUV. Everyone was kind, professional, and always had smiles on their faces! My one and only complaint was the pressure to purchase a service agreement package and extended warranty. The fear tactics didn't work, and while something like that works for some, it was getting a bit silly. But they're only doing their job, and I'm sure there is incentive to the sales person to add a $20k-$30k service package to the sale. Nonetheless, I'd buy from this dealership again in a heartbeat and recommend for anyone buying their first BMW. read more

Consistently poor service at this location. Arrived at 9.45 for a 10am appointment. Waited in the service bay for 10 minutes before being acknowledged. Received a text at 5.50 pm saying car would not be ready today. What takes so long for an oil change!! I love my BMW but will NEVER buy from this location again. Cadillac and Lexus have far superior service! This will be my last visit to this location! Try calling to speak with a manager. Even more frustrating! read more

This whole thing happened all over again today. They have one excuse after the other. I had scheduled valet pick up for today at 10:40 am which was confirmed by email. I just hung up the phone (2 hours after they were supposed to be here) only to find out they don't have any loaners available...blah, blah, blah. No heads up phone call from this dealership, no remorse. No one had any intentions of notifying me!! Here's their solution: Schomp BMW failed, so I should now make a phone call to BMW Roadside Assist. Roadside assist will find a towing truck to transport my car to Ralph Schomp BMW, When that truck arrives (time unknown at this point) I should "hop in" the truck to Highlands Ranch and pick up the loaner myself. But I thought you just said there are no loners available...?! What utter nonsense! read more

Worst service ever, no organization and concern for others time. Simple tire swap appointment, could find my appointment at check and had the car all day only to find out at pick up they didn't even have the tires. "We looked all day for them". Day 2 "Tires should be in by 9 and car ready at 11", Nope all day again! read more

I bought a used car here a few years ago. The price was good but the salesmen were super pushy and applied a lot of pressure to get me to buy a car. Even before I said yes they were already prepping the car and got pissed when I said I wasn't committing to buying the car. The only reason I ended up buying the car was because one of the salesman took over and walked me through the sale. There was a sense of pure desperation in pushing me to buy a car so I wouldn't recommend coming here unless you are ready to pull the trigger. The car I bought was a lemon in that I ended up spending several thousand dollars on repairs shortly after the purchase. Unfortunately I didn't purchase the extended warranty but I didn't think that a car with only 40,000 miles on it could be so unreliable. read more

I don't recommend this joint. Aside from the A-ok tour of looking at a Volkswagen car, everything else fell in shambles. The service here at Schomp BMW wasn't even professional. Our assistant, Malcolm was his name, wasn't returning our calls whatsoever and it was frankly frustrating. He was running my credit score with different banks after I told him to only run it for my bank. Unfortunately, being lied to after agreeing to only run it with my bank, he was ultimately unprofessional and totally ghosted us. It was a car sales experience from hell. read more

UPDATE BELOW! I have had the worst experience with Schomp BMW Service! If I could give zero stars I would but you are forced to select at least one star. So as the story goes. Please people pay attention to this review before you find yourself in a terrible situation as I have. My BMW X3 originally went in for repairs in November of 2021. The night it was picked up on the way home the vehicle had very low power and was smoking. When I arrived home it was leaking oil, and smoking. The car was towed back in the very next day after I had waited over a month to get it back. The vehicle was there again for another month and a half. I was finally able to pick the vehicle back up. Within 1 week of having my vehicle back a second time a noise developed from the engine area, the vehicle was towed in yet a third time. The vehicle was there for over 3 months this time with little to no communication from anyone. I was finally able to pick the vehicle up. The very same night the vehicle was picked up I had dinner plans in the evening and drove to the restaurant and on the way home while on the freeway the vehicle lost power and died while driving at freeway speed. I had just enough time to get off to the side of the freeway. The vehicle was picked up and towed back once again to the dealership. The vehicle is now going on an additional two months of being there with no communication from Schomp BMW. The vehicle repairs were not performed up to BMW procedures and this was verified by BMW North America. Here we sit still trying to get answers and the only communication we've had was an Advisor asking me to sign off on replacing the engine!!!!! WOW!!!! I am in the process of securing an attorney at this point. People, please take this review very serious, I would hate for anyone to have to go through what I'm still going through. Keep in mind I've been making car payments & paying insurance for months on this vehicle & have had nothing but disappointments throughout this whole process!!!! People RUN AWAY don't walk!!! UPDATE 04/04/2023: I finally received my car back with a new engine which they tried to put in a refurbished engine in btw, we paid $1,000 out of pocket to have a factory bmw engine put in yet another cheap move on their part. When we received my car back it wasn't even cleaned & had clearly been sitting outside for right under a year through the different seasons, the paint was in bad shape in certain areas and the inside looked like a mechanic had been living in it with dirt all throughout on the dash, seats, instrument cluster, steering wheel and just overall filthy inside & out. We had to take it and pay for it to be completely detailed inside and out which we came out of pocket for another $450 just to have it look decent again. It only took less than 2 months of driving this vehicle maybe a total of 500 miles that the engine caught fire! Since I refuse to ever use Schomp BMW again in this lifetime we had another BMW tech inspect the engine only to find that when they replaced the engine they didn't tighten a bolt down that caused wiring to come loose and were rubbing on the engine which eventually caught fire! I am beyond even finding words to explain how terrible this dealership is! It would have been nice if along the way they would have been kind, taken care of my vehicle, gave status updates, not tried to squeeze every penny they could get out of us on top of it but NO they were horrible to work with, could have cared less and down right rude from the GM at the time, Jack D., Service Director, Service Manager and incompetent technicians! This has been the worst experience in my life working with a supposed upscale dealership. If you need service work on your BMW I would highly recommend you take it to Downtown Denver BMW where you will be treated well, taken good care of and get the service you deserve! This household has banned using Schomp BMW for life! Good riddance! I only hope sharing my story will help others to make a better decision than I did by using them for service need's! read more

I bought my 08 BMW 335xi at this dealership back in August of 2016 and their no haggle pricing was pretty close to KBB's estimate on its value. I also only dealt with the salesperson as she handled everything including taking my check as I pay cash for my cars. I would say that I was in and out in about 2 hours, which is not bad for a dealership. The staff was very friendly and they provided water or snacks while you waited. I had to bring it in for some repairs in December of 2016, which was no fault of their own, but the fact that something went wrong at around 87k on it. They kept the cost to a minimum and I had to get some work done on it again in July of 2017, but we kept the cost down to $360, which is really good for fixing a BMW. They also detail your car if you bring it to the shop and they do all my oil changes for a very reasonable price and they gave me a loaner when they did the oil change. The people running the service department are also very good and responsible. Overall, the dealership has impressed me and I tend to be skeptical of them, but these guys do go the extra mile. read more

Schomp BMW is by far the worst purchasing experience that I have ever had in my lifetime. I would advocate to not even enter this establishment. They sold me an electric car that they knew did not function in the Colorado climate. The car also stopped and lost complete power twice while driving on the 470. Cars were speeding by me at 90mph, as I was on the shoulder and had only owned the car for 3 months. There are many employees that you may speak with. They do not care about you. They do not care about your needs. The only care about a sale and will give you any lies necessary to make that sale. Please save your time. Save your money. Don't bother. read more

I wish I could give one star. I have had three different experiences with Schomp, and none of them have been great, but my experience with the service department today takes the cake. The first two were with sales. I called to schedule an appointment for windshield repair since you cannot schedule that service online. I was told that windshields can only be replaced on Fridays and given an appointment almost a month out. In the meantime, the crack in my windshield has taken over my entire window. My wife dropped off my car at the scheduled appointment time of 8:15 am this morning. I previously emailed my claim number to Schomp, and received confirmation they had received it. When she dropped it off she was told they had everything they needed, and then he said that he would try to get it over to them as soon as possible in hopes that they could get to it today because "they were overbooked". I texted the service department at 11:15 am to see what time I could expect my car to be finished. They texted back: "My windshield team has informed me 'Please have the guest call USAA and tell them that we will be doing the work and to dispatch it to us'". I was given the number of the windshield team, which went straight to voicemail five separate times. I called USAA, and they had no idea what Schomp wanted beyond the claim number. After back and forth with Brian who was smug and unhelpful, I asked to speak with a service manager. Initially Kyle acted as a middle man, but I reminded him that I dropped my car off at Schomp BMW and not with whatever company they are using to replace windshields. Kyle eventually assured me that he would get to the bottom of it and keep me updated. At 4:39 pm Kyle called me back and told me that they could not get the information they needed from USAA, and my car wasn't finished. Needless to say I was furious, and picked up the car. I have an appointment at Denver BMW on Monday, and the glass is in stock. (1) If you need information from me or my insurance company before an appointment, then get it (2) When I schedule an appointment at 815 for glass replacement, I expect it to be finished in a reasonable time - most certainly the same day (3) If all else fails, fix the windshield and let me worry about my insurance claim. I explained multiple times that I am more than happy to pay for the windshield, and then submit the required paperwork to USAA (4) I will never go back to Schomp and will make sure to share my experience with anybody who asks read more

***This review is for the service department It's unfortunate that some people have had bad experiences with Schomp BMW's service department but I've had nothing but amazing customer service and work done on my 4 series since I first started bringing it in two years ago. I bought a lemon (from another dealership) and almost immediately started having problems left and right. Event though I have a warranty, Schomp has covered parts and labor for work that wasn't necessarily covered by my warranty. My service rep Dylan Z. and all the techs I've interacted with have all been friendly, courteous, and helpful. Schomp is also the largest BMW dealership in Colorado, the number of cars they service is astounding. All my tires are from Schomp because Discount Tire never has the Pirellis I need and I don't want to wait 3 or 4 days for them. I recently got a nail in a tire that was purchased through Schomp about six months ago and through BMW's Tire Road Hazard Program, the price of the tire was covered by Schomp. Having the ability to schedule a loaner is by far one of the best things about getting my vehicle serviced at the dealership. I've never had any issues with picking up a loaner and am grateful that Schomp offers this service to its customers. I've also utilized the shuttle and have always had wonderful drivers. Some people say you pay a premium for getting your car serviced at a dealership but I think the benefits far out weigh the cost: I know the work and parts are covered, the labor is top notch, and there's added perks like shuttles and loaners available. If you own a BMW and can't afford to maintain it properly then why did you get a German car? These guys are great and I'll continue taking my car to them! read more

I will not be going back here for BMW service, and you shouldn't either. My experience: -Tuesday, brought my wife's car in for our scheduled 10:15am appointment for a warranty repair -Wednesday, told: "ordered part, ETA Thursday" -Thursday, told: "part arrived, should be ready on Friday" -Friday, told: "the wrong part came". Asked: how they didn't realize this on Thursday. Told: "we ordered the right part and the right part box came, wrong part in box" (seemed very hard to believe, but will become less believable soon). Told: "should be done tomorrow" -Saturday, told: "the part did not arrive on the truck today, next day we are open is Tuesday". Asked: is the part going to arrive on Tuesday? Told: "we can only know on Tuesday when the part gets scanned in off the truck." Asked: Seems like you should know if the part is on the truck when it is scanned for departure. Told: "I wish we could" (this can't possibly be true) -Tuesday afternoon, told: "The part is on backorder with no ETA, car is drivable, I will have the car ready for you to pick up later today" (how in the world did it take a week of me being without a car to find out the part is on backorder?). Told: "The car is ready for pickup". Drove in to pick up the car. Car brought out for my wife to drive home. When she gets in she sees exposed wiring and parts on the seat... the car was not put back together!?! We refuse to take the car (obviously) and are promised that the car will be put back together and delivered to our home on Wednesday. -Wednesday afternoon at 4pm no car, no word from Schomp, reached out and told: "got it done, just wrapped up". Asked: "When will it be delivered?" Told: "Tomorrow AM" -Thursday: Car finally arrives back at my house after 10 days without a car, two trips to the dealer, and countless time spent trying to get an ETA. Zero accountability. This is the service experience for a luxury brand? ------ Responding to Brianna: While obviously David should have proactively reached out to me, I reached out to him, so he is certainly aware of all of the details above - needless to say I posted this review after seeing no effort to make things right or seriously understand the nature of the problem. As is obvious from the frequency with which you have to post your surprised response, my experience reflects a systematic problem in the service department at Schomp and I can only assume that problem starts with the team leadership. read more

This is the worst dealership I have ever had to deal with. I have always driven imports and have always had great service, and you would expect good service from a bmw dealer...but that is not the case at this dealership. I have asked to speak with the manager of the service department for several days and he won't call me back. My car was stolen and recovered and the damage was minimal, mostly electrical as the thief ripped out the gps. They have had my car for over one month and it's still not ready. Currently waiting on one piece that is on order. I wanted to be able to drive my suv and bring it back in when the part came. I look the car over today and the body work hasn't even been completed. It was in the body shop for 8 days and they didn't even do the work. The service people are unreachable and seems like there is turnover, as another review mentioned. We were thinking of trading in our 2018 X3 for an X5 and even as much as I love the car, there is no way in hell I could deal with this dealership for service. If they don't make it right soon, I may just have to sell this car and find a better dealership that gives a damn. read more

Oh boy, where do you even start. I bought a CPO BMW and paid extra for extended warranty and maintenance. Head unit (which controls almost everything in the cockpit) was glitchy from start. I have email exchanges and phone records showing this to be an issue over the course of years. When I finally got an outside opinion, I was told the unit was defective. Schomp didn't return dozens of phone calls. When I finally reached someone via email I was told they couldn't do anything because the car was no longer under warranty! It was under warranty for a long time while I told them about the issue, but they kept kicking the can down the road until they could blow it off. They did offer me 10% off their full price (which was over $2000) to fix it, which was really frustrating. Do it at cost at least. Although disappointed I can't say I was surprised at their last effort to grab more of my money. They had already revealed themselves over the previous years. "Fool me once, shame on you." There's no way I'd ever go back for another round. read more

So. I keep trying to use this dealership because it is the closest one to my home. However, it seems like every time I try I am disappointed. I would have liked to have purchased my X3 e Hybrid at Schomp originally. They had a car I wanted, I liked the sales person and enjoyed my test drive. Unfortunately, The sales manager was unable to make the time to give me a price on my trade-in and I eventually gave up and bought a car from the downtown BMW dealership. When it came time to have my car in for its first service/oil change, I thought "Well, that's just one person and maybe the service department is more professional." I made an appointment, brought my car in on time and started waiting. And waiting. Finally at the end of the day, I returned to the dealership and found my car sitting outside, untouched. I asked for my keys and took my unserviced car home with the intention of booking an appointment with the downtown BMW dealership. The Schomp service manager called me and apologized profusely, explaining that the technician got the wrong car and simply forgot about my car. They did come to my house, picked up my car, left me a loaner and comped my oil change. I thought "OK, one mistake and they did make it good." Then last Wednesday, I got in my car to run an errand and there was a message that said that said it had a drive train malfunction and that it was undrivable. I called BMW roadside assistance and they were able to see my error codes while I was sitting in my garage and the operator (who was great) put me on hold momentarily to confer with a BMW master mechanic. At that point, the drive train message stopped and only the check engine light remained. Since the car was then drivable, they advised me to take the car to the nearest dealership (Schomp) as soon as I was able. The first thing I was told at the dealership when I arrived was that there were no loaner cars. The explanation I got was that 17 people had loaners and were refusing to return them even though they were being charged $100 a day. I don't know why 17 people would refuse to return their loaner if they had gotten their own car back even if they weren't being charged, but whatever. The next thing I was told was that it takes 4 hours to run an engine diagnostic and that there were 40 cars in front of me so it probably would not happen that day. The next day I was told that they couldn't figure out what was wrong with my car and that they had to ask BMW North America and that it takes a long time to hear back. Then I was told that BMW told them something to do and they tried that but it still had the light on so they had to ask them again and it would take a long time to hear back. Consequently, my car sat at Schomp for Sunday and Monday because those are the days they are closed. On Tuesday, I waited until noon before I texted the advisor to try to find out what the issue was with the car. She did not respond for an hour and a half and by now, I really needed my car. I got a ride to the dealership and asked her in person and she said that she just found out 15 minutes ago that they still didn't know what is wrong with my car and they were asking BMW of North America and it would take another 24 hours for them to hear back. I asked for my keys, got in my car and left. Now I know these new cars are complicated, and maybe this is BMW North America's fault as much as Schomp's but this car is less than a year old and it should not be having this kind of problem in the first place. But if it does have this kind of problem, I think someone at the BMW dealership should be able to figure out what the problem is within 3 or 4 days. I'm going to take the car to another BMW dealership and if they tell me the same things in a way that makes more sense, I'll modify my review. read more

Was told car needed entire brake replacement. Was given two different estimates; was told they were waiting on one part. Come to find out, oops, no we need another part. Two and a half weeks since the car was brought there. Hard to contact service department and NO LOANER. Are these people nuts? Never again. read more

Think twice before going here. It's glossy on the outside; but, just the same slimy dealership on the inside

So we had a function at the venue that is on the property. The huge black building where you decide how you would like your car built. It's upstairs in the mini building is fairly large I would say you would said at least a couple hundred people comfortably. We probably had about 100 last night. I'm not sure where they catered from but there is a bar there. It was excellent food, the music was amazing and sounded great and the comfort and style were very modern. I would definitely suggest it for a function, conference or party. The bonus was the valet parking! read more

Anyone who works here with children or family that share the same roads as this employee need to have a serious talk with him before he kills someone. My dog and I were getting breakfast, and had just pulled out of the Chick Fil A parking lot when a grey BMW approached from behind at an extreme rate of speed, causing him to lock up his brakes and forcing me to the side of the road. This driver would then peel out around the next stop light, barely allowing me to speed up enough to get his license plate number to call the police. This employee then reached speeds easily approaching 100 miles per hour, not even able to maintain his lane, and forcing at least two other drivers out of their lane in front of a Children's Hospital, no less. I hope this is taken very seriously before he kills someone. read more

Horrible BMW service. Took my car for a vehicle inspection which was due. Also had a check engine and oil light on. I drove 2 hours from my house to this location as it was the only one near. I was told I would be notified when my service was completed which had a general time around 3:00.The service representative did not respond to 3 different texts which she stated would be the preferred means of communication. I was wanting to get an auto engine start installed, in addition to possible getting a set of winter tires put on. Finally I had to call the rep twice at 2:30 to get an update on the status. I was told that she never received my texts - even though they were all in a response thread she sent to me upon arrival. My check engine and oil lights were fixed, but none of the other service requests were done nor was my car given a wash like protocol ensures. This is absolutely not the quality service that I am used to from other BMW dealerships and was a huge disappointment. Horrible series of events! read more

My 2011 328xi had no serious issues until I brought to here for an oil change. First the oil change price was different from the price on their website - that was fixed easily. Then the were "magically" 6 things that needed immediate attention. One an independent shop had told be about, I was not surprise at that. The others, one of these may have been caused on purpose. Impossible to prove but suspicious when the car is returned with the camera disconnected. There were 2 of the repairs that were not even needed. Very disappointed. read more

Everyone was friendly and helpful. They did their best to make the buying process as painless and possible. Ask for Ian. He's knowledgeable and he makes the buying a car fun. read more

The Game the BMW place will play !! Let just say it a good thing I got the vin number of this they sold me cause when they sign the paper agreeing to take the vehicle back and I owe nothing and now they are sending messages in mail stating I owe the difference when they resell sell the car they agreed to taking back by them signing the contract. Bring on ! I be willing to take down my review when they take the bad credit rating they gave my husband off , you want the reviews removed you removed the credit ratings. read more

Outstanding! Conscientious! Knowledgeable! Detail Oriented! As a BMW fan, owning a small collection, I've visited a number of BMW dealers. Few, if any, compare to Schomp. My go-to dealer in Colorado was actually another one in Denver. It was there where I began working with Chris Bridges, but an equally sad day for me when he left into the abyss. Once I discovered that Chris landed at Schomp BMW, the decision was an easy one. My E92M3 I brought to Chris last week. He went over the top to ensure that my car was protected, kept indoors, brilliantly serviced and, as always, remained sensitive to my budget. The Tech, Brady, spent extra time getting my alignment just perfect, and was able to mend the plastic shroud/housings under the fender, saving me considerably. Chris Bridges also has such a keen appreciation and first hand knowledge of the working nature of older and newer BMW's, I can't imagine working with anybody else. He's much more than a service advisor. The loaner that he and Greg arranged on short notice was absolutely first class. I also find the people at Schomp BMW slow to insult my intelligence. While I'm hardly a trained Tech., I have gathered some knowledge of BMW's and perform some repairs myself. I can always count on getting an honest answer or repair direction from Chris or the Techs. at Schomp. They care. They really do. read more

So riddle me this; you take your car in to get serviced, mileage check up and new tires at Schomp BMW. Nothing is wrong with it, just needs new tires and maybe a premature oil change. You get a call saying your vehicle is ready to go and doing good, everything came back excellent for it's mileage check up just needed a little brake pad sensor wiring TLC. You drive off and go all the way home (100 miles). Your BMW then starts puking coolant not even 24 hours later. You call the dealership and they "swear they mentioned your coolant was leaking and needed replacing". Ummm no, why would I drive up the mountain with knowing my coolant was leaking/broken?! I obviously would of left it there to be fixed. BECAUSE thats what people do who take care of their cars do! I then recheck my bill and run through of everything they did. NOTHING about coolant. Absolutely nothing, just the brake sensor needed replacing. Back and forth we email and talk on the phone then I receive an email stating that I needed to replace the coolant lines etc, with a VIDEO of my vehicle and an estimate of a certain amount, WHY wasn't I shown this when picking up the car, I have no idea! Then that estimate ended up being the wrong estimate and was sent another for about $1800 more. Now my car is not drive-able, and they want me to pay for a tow so I can pay them around $2500 to fix the problem that wasn't there when I originally dropped it off to get new tires! Absolutely not. Good try. Maybe if there would of been a little bit of taking ownership for the mistake made that caused a BIGGER problem. So disappointed I have spent well over $10K at this dealership trusting them to fix and maintain my X5. Honestly, I feel bad for writing this but something HAS GOT to be said! So needless to say I am retracting my business from Schomp BMW. Side note: they are getting two stars because they offer loaner cars and that to me is key. Because long story short, before all of the above they had my car for 5 months. And they sent me two free months of XM radio! read more

Okay so I am just letting everyone know right now that I am NOT a regular high-end car buyer so keep that in mind with this review, but i think 5 stars is still appropriate. That being said, since this is my first car that is of a higher quality, I am experiencing service at a level that I have never experienced before. I have had excellent service when I bought my first brand new car (a Honda Civic) almost 20 years ago - even though I have had good service at dealerships as I serviced new cars during the warranty period exclusively at a dealer. But I have not experienced that quality of service since my first new car until now when I began coming to Ralph Schomp BMW. Even though I did not purchase my car here, as I bought a six year old excellent used BMW from a private seller, I am treated as if I am a valuable customer. The fact that you are able to make an appointment and they are ready for you when you come in to have your car serviced is an excellent sign that they respect your time/ schedule. Each and every person greets you or asks you respectfully if you have been assisted.! Everyone! This is almost unheard of in the car service industry in the 20+ years of dealing with auto dealership's service department. This gives me a whole new level of respect for a business that is customer focused and knows how to take care of the ones they have. Today I brought my car in for an oil change and decided to wait on that to be done and I was able to be there when they came back with an assessment of a serious issue with a leak in my car. I never once felt like I was being scammed or that they were just trying to drum up business. I have experienced that with other dealerships in their service departments. I have also experienced where a dealership simply didn't care to look beyond the basic service that I had come in for and it has cost me quite a bit by the failure of addressing a simple problem too late. That is not the case here at Schomp BMW. I felt like they were focused on addressing something that needed attention to avoid a much bigger problem down the road. And since this was going to be several hours to repair, they immediately offered me a loaner car so I could continue my day. I have never had anything go so smoothly before when it came to unexpected delays and cost. And once I got the loaner car I actually asked about having a pet in the car since I needed to take my dog to the vet and they clearly stated that I had no worries and that they were pet friendly. Shocking since I had not planned on being without my car and I didn't have to change my day's plans! So there is no question that I will continue to have my vehicle serviced here for as long as I remain in the area. Even if I were to move an hour plus away I think their level of customer focused service would be worth the drive. I am impressed with this business and I highly recommend them. Great job Ralph Schomp BMW service team! ****note*** I also received a prompt note from the Schomp BMW GM who thanked me for my review. So it is evident that the entire team is invested in maintaining a high degree of customer focus and it flows down to every team member. Everyone is on point with the same vision of "excellent customer service". read more

Schomp BMW - Just one of the cars in the showroom that greets you on entry. - Car Dealers Near Me - Highlands Ranch, Colorado

This is the second time I have came here to test drive and purchase a new car and have not been greeted for over an hour or offered assistance. Damn shame read more

I have had my car for about a year and I definitely feel buyers remorse. The car is nice but the service is not good. I am sitting here writing this review while waiting for a simple oil change, it has been two hours at this point and this is with an appointment. I'm sure my car will be ready soon but this is pretty bad. My last car was an Infiniti and I really miss how good the service was at Mike Ward. Update 6/26/2020 I received feedback from my review from a BMW representative who asked me to contact the service manager directly via email. This seemed like a fair request so I sent him a message on 6/15. I never received any response back. I am lowering my score from two stars to one. Management should at least acknowledge customer feedback. In case anyone is wondering, the oil change ended up taking 2 hours 20 minutes with an appointment. read more