I've sent emails and left messages about buying tires. I finally got in touch with a person who said he would have to call me back. I'm not sure what is so difficult about checking to see if tires are in stock, but I left him my number. It's been several days and still no call back. I called Scottsdale Harley and within 10 minutes I was all set up to have new tires installed. I guess I'll be riding the extra half hour to shop in Scottsdale. This has happened on several other occasions when I was looking for a leather jacket and other items. read more

Bad service. Took my bike in for warranty work which they said they would honor. At first they said it would take a couple days. Then it turned into a few days. And here it is over three weeks giving me the runaround. Not happy don't take your bike here if you want it back in a timely matter. read more

The people there were absolutely great and went above and beyond helping my wife and I purchase our bikes! Special shout out to Carl, Mandi, Alex and Danny! read more

My street glide was purchased two days ago and today I already had to take the bike to the service department, no time today to repair due to HD staffing issue and now I need to return tomorrow after work for a second issue that should have been addressed when bike was set up for sale , dissatisfied read more

Buy ANYTHING other than a Harley. The bikes are horrible. The battery cannot hold a charge unless you ride over 40mph for over an hour (actual tech recommendation at Chandler Harley). I have a 43 old Honda that will electric start after a year of sitting. Never had a triumph or Ducati on a trickle charger. read more

Terrible service department.. I had my bike there atleast 8 times in the last year.. for oil leaks ,electrical issues and noises.. everytime I got it back the problem was never fixed .. but they charged the warranty co. Thousands of dollars.. then they put a stator in my bike .. I get 25 miles down the road and it's making all kinds of noise.. their response is."it's nothing we did.. oh your warranty is now expired. You wanna pay . Screw these crooks.. Definitely would not take anything there for service. read more

That is what i think of their service! Its like OMFG. I came in da morning to drop off my scooter for some simple adjustments. I called a few day b4 and made appointment for 8:30am but i been told to be there 8 and they will write me up and send me on my way. So, there i am and they like - we not open till 8:30. Butttt. buttt Alright we will do you favor and write you up. I call for update about 1pm. Oh yeah its TWO hours worth of labor. WTF! two hours? I been told its one. Ok fine. I call for update at 3:40 and they JUST putting it on the lift and maybe i can come get it tomorrow? WTF, its my ride home. No, fucking do it today. Actually you know - Do not touch it. I called other dealers and they told me its actually only 30 min of labor not TWO hours. Bottom line - Procrastinators and upchargers. Take you Harley elsewhere. read more

Bought used motorcycle from them and paid $ 688,- for a so called "UVC" (Used Vehicle Certification). Salesperson explained "This is what we have to pay to our mechanic to go through the bike and to certify it before we can sell it to you. Bill of sale instead showed $ 688 for "assembly". I talked to the store manager and asked him why they would charge $ 688 for assembly if the bike was used and he explained "this is on all of our forms, it was actually for the "UVC". I asked to get the certificate that I had paid for but instead I only received copies of some minor repairs (reflector, O-ring, fuel pump) which were done under warranty at no cost. Actually, they did not do anything for the $ 688,- it was just a bogus "fee" to increase profits while keeping the advertised sales price low. They did not pay their mechanic $ 688,- this was a lie to make me believe that I would actually get a thorough inspection and a certificate for my money. Their response: "Many dealerships do this, so there is nothing wrong with it." They also charged me twice as much for the registration without refunding the difference. (Besides the $ 499 "documentation fee" which covers their work to apply for the title and the registration.) I feel that this is close to fraud. Not a dealership that I would trust. Dealerships with integrity are different. read more

I have purchased alot of mechandise from Harley Davidson Shops all over the United States and elsewhere. I recently purchased a shirt and paid cash for it - 6 days later I brought it back as it just wasn't a fit for me - same bag, tags still on it and my receipt - they could give me a store credit or write me a check - I paid cash - sorry they say - store policy - I understand policies but there are exceptions to every rule .... They lost my business - I'm sure other Harley shops will appreciate my business ... Noy even worth ine star but had to select something ... read more

Typical big box shop, new employees every time i have come in (high turnover speaks volume) poorly trained, most management are not riders, and no sense of urgency!!! Everyone i spoke with acted as if I were inconveniencing them by trying to spend money. Save your time and money, this place is a glorified Cycle Gear. read more

I have spent so much money at this dealership between parts and service over the last few years. Honestly, in the $5-6k range. I went to return a small part just now that was recommended by Chandler Harley and actually cause damaged to my bike. The guy looked me and said "I can't return this item, you used it". I said "no shit, you told me to". It was a simple bracket and that caused a dent in my front fender. He just said sorry. What a jerk. Friggin $120 down the drain with zero use. Why would you stay loyal to a dealer who treats you like that?! You don't. read more

Our new Ultra was in need of its 1000 mile service so we located the closest Dealership to us, called Chandler HD and they said bring it on in. Steve was very helpful and had all the paperwork ready when we got there. Steve kept us informed as to the status, even tracking us down on the showroom to give us an update. After reading the reviews on Yelp afterwards it appears that service has issues but if Steve's service is indicative of what one can expect then I'd say give them a shot. read more

My first non-food-related review. Five stars! What can I say, I brought my bike in to the service department. The guys were cool with me, I don't know much about bikes, and they treated me with respect. Scot Hefington was the guy that helped me and he was very knolegeable and really cool about my ignorance with bikes. He took care of things fast, but not rushed. Way above my expectations. After I left service, I walked around the showroom and the sales guys were cool too. Not pushy, no bullshit. It was the first time I've been to a dealership and didn't feel like hiding from the sales people. After the showroom came the softgoods. Huge selection! The girls over here were friendly, hot and helpful. Everything about this dealership screamed 10 stars!! Too bad I can only give 5. read more

I can't recommend this dealer. I bought a 2018 ultra classic a couple of weeks ago. The bike came with a key fob which tells me that it had a security system. The fob didn't work so I took it in to service. They told me that my bike didn't have a security system. I talked to my salesman and the sales manager. They were both very apologetic and said that they would get it taken care of. Got a call back and was told that Shawn, the general manager would not allow a security system to be installed. My wife was told "nobody told you the bike had a security system". Nobody had to tell me. Why is there a key fob if there was no security system? So, with no help or resolution from Chandler HD, I have contacted a couple of TV stations. Maybe some publicity will help. read more

These people need to get respect for others. Offer made for my bike as long as I deliver it 800 miles. Get there offer solidified and then title guy lowers the offer just because title is out of state. Lowes offer by over 2,000. I refuse and leave and have costs of driving there and back. Bike in mint shape and they acknowledged that. Waste peoples time. Never do business with again. read more

Today 082921, I purchased my 2021 Roadglide Limited from Chandler Harley Davidson and I have to tell you that I am very impressed. I worked with Mandi and Josh and both were outstanding. They didn't waste my time and made me feel more like a friend and not a customer. Josh made me a deal on my trade that I could not turn down and helped me thru the entire process. I can not tell you how impressed that I am with both Mandi and Josh and if you are ever looking for a Harley, see these 2 people. They are both huge assets to Chandler Harley Davidson and just all around great people. To all the negative reviews on their service department, Mike was fantastic and installed everything I need and purchased for my new bike. He gave me his card and told me if I ever have any questions or need anything to call him directly. I was very impressed and thanks guys for the new Roadglide. read more

I love this place! The sales staff are knowledgeable and eager to help without being pushy. The parts department have some of the vest in the business and the service team are top notch as well. I have bought my bike here and this is the only place I trust to work on it! read more

Scorpion Harley-Davidson - Motorcycle Dealers Near Me - Chandler, Arizona

This is the most amazing Harley shop we ever been too . The people were kind ,the management were kind, you feel like family here . I was so impressed with the workers and kindness we received! Very honest and professionals people ! They really care about the customers and even add gifts in the deal. I highly recommend this dealership, they are 100% customer satisfaction! The kindness employees I ever worked with ! They all really like bringing joy to others and give great offers for your new bike! The most exciting day of my life ,when I left with my beautiful red softtail delux 2019 . read more

The people that work at this dealership are great. Their prices are fair. When my husband got sick driving his old bike home and got towed half way home because of the extreme heat, they delivered his new bike the next day and picked up his trade in bike. Words cannot express how thankfull we are for your accommodating us in this situation. Would highly recommend your dealership. read more

Scorpion Harley-Davidson - John with his new 2019 HD Softail Slim. - Motorcycle Dealers Near Me - Chandler, Arizona

My review is based solely on t-shirt purchases. I travel between ORD and PHX alot for business and family. This time I had a short notice business trip and felt bad I had to leave DH behind so decided to go back here and get him a present. Whew. When we were out here in April, I thought this was one of the highest priced HD dealers to get a shirt. So decided to give it a try this time. I ended up getting two shirts and out the door I went. I gotta say the sales chick was very nice and got me in and out but I still say this is one of the highest priced HD dealers to get a shirt. There is something to be said, when I get a shirt at ORD cheaper than I can get one in Chandler. read more

Great customer service at Chandler Harley! Had a very informative conversation about a Harley 883 motorcycle that I am interested in. My sales associate, Mike Montemorra, really knows his stuff. I let him know that I was going to wait a while until purchasing and this was not a problem. He informed me about different payment options, upgrades, and even bike riding classes. When I get a Harley it will be from this location. read more

I wish I could give Chandler Harley Davidson a good review I love Harley however! Cody a salesman is so incredibly pushy and inconsiderate of the customers to the point he tried to manipulate me into having my wife leave work early so he could make a sale never accepting the answer I wasn't looking to finance! The service department is something else! I literally had to pay my monthly payment while my bike was stuck in their shop for the ENTIRE month! Having a complete overhaul! NOPE warranty work on blown rear shocks. For a month I was down my transportation for a month I had to shell out extra money for a rental and did they care? Did they offer any retribution fir my trouble? Second issue, I make an appointment to have my rocker head seals replaced a 3 hour job! A week later I have to fight yell and scream to get it done and literally lost a job opportunity because of their inability to be organized and reliable! Do not go here! Bloody knuckles or Independent Motorcycle repair down the road from Chandler Harley will give you much better service, customer care, reliability and dependability! read more

I think Chandler Harley Davidson is probably one of the worst Harley dealers I've ever done business with. I'm on my 3rd Harley but my first one with Chandler Harley. I purchased a 2015 street glide special and put 9k down. Over the next 3-4 months I put another 7-8k into the bike with Chandler Harley. On 6/2/2015 I sent an email to My service writer (Paul) Asking him to Price out the thunder max auto tuner for my street glide. Paul's reply From: parts@chandlerharley.com [mailto:parts@chandlerharley.com] Sent: Tuesday, June 02, 2015 12:58 PM To: Tim Walker Subject: RE: Paul Thundermax with auto tune on a 14/15 touring bike is a bit spendy 871.16 plus tax, hell we can do a Harley super tuner and full dyno tune for that! THX P No where in Paul's email does it say anything about Tim voiding his warranty OR the fact that they don't carry the thunder max auto tuner, right? Anyways the thunder max was a disaster and never worked properly (honestly it never worked period) I had them take it off, because it got where my bike wouldn't start., The part had only been on my bike about 1.5 months so I knew Chandler Harley is gonna make it right, right? NOT Following is an email from Chandler Harley's GM From: Nicholas Mueffelman [mailto:nmueffelman@chandlerharley.com] Sent: Thursday, September 10, 2015 11:18 AM To: Tim Walker Subject: RE: clarification Morning Tim, As a General Manager my job is to make sure that my customers, people like yourself are satisfied, happy and wanting to come back to the store. I would love if that happened all the time, however sometimes I'm not able to help everyone. I hope that's not the case here. The product installed on your bike, is a product that we don't carry. The Thunder Max was requested by you and installed properly on the motorcycle by us. The product failed not Chandler Harley. Chandler Harley did nothing wrong in this situation!!!!!! Ok the part failed so wouldn't chandler harley stand behind a part that failed? a part that they put on Ok in their defense they did offer me discounts off future purchases lol reminding you that I've already spent 7-8k how much more could I possibly spend? Chandler Harley I requested a part that you don't carry? Please show me where it says anything about you not carrying the part or about the fact that I'm going to void my warranty (which you made me feel like an idiot because everyone knows this) I've not met one person that knows a part installed by Harley Davidson would void their warranty!! NO ONE maybe only the smart people in this world work at Harley CZ they all seem to know!! Beware!!! I'm sure this wouldn't happen to any of you WELL until it happens to you. the new "ride now" group means ride now and once we've upgraded you're bike never come back Here's the beginning and the ending Thunder max tuner and labor $1133.00 to have the non working thunder max tuner removed and refunded $0.00 The $871.16 tuner installed and dynoed $400.00 total spent $1533.00 sold thunder max on craig's list $450 so Chandler Harley let things get to this point over $211.84!! and the fact that I can't get a call back to schedule an oil change after I've spent close to $40,000 lol that's funny, I don't care who you are that S#&T is funny read more

I love this place. Everyone is so helpful and helped me get the perfect bike. Everyone is awesome. Especially Mandy Love

So lets start with the first day i got the bike. The same day i go back up to the dealership and tell them they key is sticking. The send some kid that didnt even look like a tech out with me. He says "put a lil graphite in it" and brushed me off. well first off graphite is a ​temp fi​x and secondly u put some graphite in it. I bought it less then a hour ago i shouldnt have to do anything to it. Lets fast foreward a month. I have to put graphite in my ignition almost weekly to keep it from sticking either way my key kept getting weaker from sticking. I called multi times not only about that but because my bike would randomly shut off while riding. Again getting brushed off. So finally as im on the highway omw to work my key snapped off in the ignition and my faub goes down the highway. Now i can get past thr fact i had to pay for the new faub because they did pay for the ignition. But i immediatly had to go get a new faub because my sercuirty system wasnt working right. And it wasnt allowing my to put my code in and bypass the code. What ever didnt think abything of it. They said they fixed it and i got a new faub. Now here we are not even 2 months later. My bike wont even try to start cuz it not registering the faub and what do u know MY SECUIRITY SYSYTEM STILL ISNT WORKING TO BYPASS THE FAUB. And the cherry on top this is my first harley i knew sportster werent actually sporty and were pretty slow so when i go 85 and get the speed woobles i didnt think anyyhing of it. Been happening sense the day i got it. It wasnt till some one else with a sporty told me that thats not normal that i looked more into it. The fork seals are blown to shit. So thanks i paid to high of a price and it feels like a lemon. Oh and lets not forget that my back blink literally rattled off with 2 and a half months and my back break pedal literally came unattached in the middle of riding. Thank god i was going slow cuz that cud have really been bad. This is ridiculous and its my only means of transportation so its really been kinda shitty fr read more

This review is only about the rental department. I'm not a big Harley fan but it's the only bike (that I'm aware of) that you can rent for a day ride. I've rented from CHD a half dozen times, Fat Boys, Road Kings, Rockers, etc. Each time the staff has been pleasant and helpful. The same two guys have worked the rentals forever and, providing you show up properly dressed and seem to know enough to assure them you won't kill yourself or anyone else, are always a hoot. The only reason I don't give this place five stars is that the rental rate can get a bit pricey. That said, my most recent rental was only $89, so maybe they've lowered their rates (or the bike I rented simply cost less). I've always found the bikes in great shape and, if one were seriously contemplated a HD purchase, I'd recommend they head here for rental beforehand. Great staff, great bikes. read more

Great service bought a FLHXS from Mandi no pressure and very informative. Pleasure to do business with.

Last week I received a phone call from a young lady at Chandler Harley Davidson asking if I still had the Harley Sportster that I had purchased from them and would I like to sell it. Well let me start by saying don't fall for this scam. I informed her that I lived in Apache Junction which would require a long ride for me and did not want it to be a waste of my time and gas on a 100 degree day. She informed me that this was a Harley Davidson Corp. promotion and it would be worth my time to take advanaged of it, WHAT A JOKE. I will never return to this dealer for ANY of my Harley davidson needs ever. They not only wasted my time but lost a good customer. Charles R Cook 08/30/12 read more

My bf had another bad experience w service. He drives a 2020 Harley Roadglide and took the bike in for 5000 mile maintenance & was told he didn't have a maintenance package for the bike. They tried to charge him $440+ dollars for services. He had to get on the phone w scottsdale dealership for them to believe he had a maintenance pkg even though he had been to chandler for his 1000 mile maintenance which they had no record of. Scottsdale tells chandler Svc guy he had a warranty and maintenance pkg but the service guy had issues w not finding it and was unapologetically rude. His co worker even told him he had a warranty and maintenance pkg but continued to be sour and took his frustrations out on his customer. He was belligerent and his behavior was downright egregious. Word of advice, Keep your receipts to show you've been here (they had no record of and take your warranty papers w you when you go here. My bf was frustrated and treated unprofessionally. Again, we came here because we live in the neighborhood. The good news is that Scottsdale dealership called my bf to apologize the day after for HD of chandler. No stars for HD of Chandler but I have to to post. read more

Great experience. James really took care of me. James as well as other members of the Chandler Harley Davidson team have called me to ensure I'm good to go and not in need of anything. Highly recommend. read more

This place is great! Bought a brand new HD on my birthday. The staff was super! They walk us through the entire building, clothing, accessories and shop. We even went into the shop and checked it out, awesome! They gave us education on the bike, how to's and what all the buttons are, the do not touch unless you know what your doing. Sales guy Rob was a very good wealth of knowledge, defiantly helped with making our choice! Clothing sales lady very nice, if I could have been slower on trying on my clothes she would have been able to cater to me even more. The entire staff at Chandler HD eventually came out and talked with us, started our bike before we made our final decision..Vvvrrroomm, vvrroom, vvrroomm! Thank you Chandler HD read more

I have bought two bikes from Chandler Harley Davidson, and my father has purchased one. We have both had fantastic experiences. The sales staff, specifically Steve with internet sales, is very informative and it's a low pressure sales environment. The first bike I bought there, was the first motorcycle I had ever owned or ridden. They explained everything and even got me signed up with a riding class that teaches you the basics and gets you your motorcycle endorsement. For my second purchased I went back and again received exceptional service. The staff goes above and beyond to get you the bike your looking for. The bikes themselves have been above expectation. Quality motorcycles, that I now only associate with the Harley Davidson brand. This is a great dealership and I would recommend it to anyone. read more

Scorpion Harley-Davidson - New 2016 Softtail Slim Special - Motorcycle Dealers Near Me - Chandler, Arizona

All the sales staff were exceptionally helpful and assertive. Thank you Sean for your help and knowledge.

I purchased two motorcycles at Chandler HD over the past two months and had a great experience. I'd like to thank Wes from sales for his patience and care. He listened to what I wanted in my next bike and worked hard to help me ride off on it. I had questions about my father's triglide and was able to get the help I needed from Willie on the service team. He asked questions and offered me great info that helped me better understand the motorcycle. Thank you guys for all your help! read more

This is my favorite Harley Davidson dealer in the area. The entire staff is attentive and goes out of their way to make your experience outstanding! Adrien with the sales staff is very knowledgeable and ensures you are put on the right bike. I liked it so much I went back a few weeks later and bought my wife a bike. read more

We went In just to look at their used inventory 30 minutes before they closed. We had been in at another close by HD dealership looking to trade in and upgrade needless to say the deal they offered was horrific and we didn't take it and it really didn't make much sense. We where greeted by salesman Dan who was nice and non pushy. We explained what we had done so far and what the other dealer had offered and he explained that it didn't sound quite right let's pull the app and take another look. They where honest and they WORKED to make that deal. We walked out with a brand new 2020 Road King with a very reasonable down payment and monthly payments. Totally satisfied. I myself work for a dealership so I can tell the BS when I hear it. They where great, every single one of them. We visit HD quite a bit to buy parts, accessories and clothing. We will doing that here going forward to support them. Thanks Dan and team !! You where genuinely all great ! read more

Never will I do business with Chandler Harley-Davidson!! Horrible service department! Do not believe their BS tire installment! It's not free you'll pay more in BS fees than anything! I'll take my business to scottsdale! How do you charge a customer $76 for Miscellaneous fees? Aka shop fees? I worked for Ride Now as a technician and never in my life did I use $76 in shop supplies for one service! read more

Terrible experience ~ Went to store order the parts , we told him what kind bike and what parts we want, ask him make sure everything is right and will fit this bike, because we going to send to other state, wait whole month and went to store to pick up, he told us everything is good, so we sent out, and when they received we find out three parts is not for this bike, we called back to store right the way, and the guys check for over 10min. On the phone, and tell me this three parts they don't make anymore.... so why you order for us a month ago when we went to store ? We ask you many time make sure will fit the bike , now you tell me this part don't sell anymore for 2018 bike?? Who believe......so unprofessional..... if you don't even know which bike need which part, how can you work there??? We have to pay so much money to shipping over and shipping back to return ...... we went to store to order just because we want to check everything have to be right.... and this store is really unprofessional people work there.....I will never go there again and will tell everyone not go this store again. read more

Geez, these guys just don't give up on the phone calls with invites to their parties. If you'd give me a decent deal on parts, maybe I'd come by. read more

I bought a street glide here and within a couple months my bike started having issues. I brought my bike to a separate mechanic and was told that I was sold a bike with issues. I called the dealership repeatedly trying to work with them on the issue and got told it was my problem not there's and i should of bought the warranty. read more