I bought a street glide here and within a couple months my bike started having issues. I brought my bike to a separate mechanic and was told that I was sold a bike with issues. I called the dealership repeatedly trying to work with them on the issue and got told it was my problem not there's and i should of bought the warranty. read more

I travel for work in multiple states and today I went to return a women's tshirt I had bought in Wyoming and the Chandler Harley refused to refund or exchange since they did not carry the same shirt. I had bought tags on item and my receipt. The staff then proceeded to insult me further stating that the shirt is obsolete and seasonal. I just bought it a few weeks ago and it is still summer. Their retail relationship with Harley Davidson in general sucks. Their customer service was unfriendly as well. I would never do business or recommend them to other Harley people! read more

Service department is a Joke! They lie to you and have no answers! If you do not keep on them they will just let your bike slide to the end of the line! On Saturday I was told the bike will be done on Monday and They will call me on Tuesday to pick it up! Wednesday afternoon I call them and it hasn't even been looked at!! The gas tank leaks, it is only one fix to that and they "haven't diagnosed the issue" I will never use this place again!! read more

I have not gone to this dealership in a long time but thought I would give them a second chance. I went there on 04/14/17, with a scheduled appointment. The advisor told me that it would take between 1 1/2- 2 hours to install 2 new tires. 4 hours and 15 minutes later my motorcycle was done and to top it off, they returned it dirty. They offered no excuse or apology and they made me feel like, I should be happy to do business with them. I would not recommend this dealership to anyone. I will drive the long distance to Harley Davidson of Scottsdale for my next service and next purchase. Harley Davidson of Chandler needs to take some lessons in customer service from Harley Davidson of Scottsdale. read more

Have been buying parts from Chandler HD for a couple of months. Cooper has been helpful and friendly. I bought an ignition coil that I thought I needed. Mine tested fine, so I never picked it up. Cooper called and told me I needed to come in to return it and that there may be a restocking fee as it is a Buell part. I was helped by Don when I arrived and was told by him that Cooper told me it wasn't returnable? He seemed put out by even talking to me. I will be shopping for parts elsewhere from now on, and will stop recommending Chandler HD to friends and family:( read more

First off, I must say I was very pleased with how friendly the staff were at Harley Davidson of Chandler. In fact the ladies of Chandler HD Rocked, they were very helpful from picking out shirts as well as talking about various bikes. This is the first HD shop that I've been to that provides Military Discounts, they don't just say "support the troops" Chandler HD live it. read more

Called to verify a part was there for a 2008 buell xb12s. The part was an oil dipstick which they said they had one, I live in Peoria and work 7 days a week and don't ever get to Chandler. The parts guy acted annoyed and talked me out of having it sent to arrowhead, I had someone else pick it up which I explained so that we could ensure the part would be there. It was for a 2003 and didn't fit. Bad customer service AND the part was wrong. read more

Called to schedule a simple 5k, and I got a lot of "Uhhhhhh's" and "Ummmmms" which is never confidence inspiring from the get go. They were $105 higher than another dealership i wont mention- and wouldnt work with me on that price. He proceeded to tell me theyre not busy at all and could have someone finish it quick. So youre not good at your job, youre expensive, and not busy? Shocking. read more

Bought a used bike from here with 500 miles on it. I was washing the bike 2 weeks or so after I brought it home and notice scratches and blemishes on the front fairing, saddle bag lid and saddle bag guard. Went to Chandler Harley and asked them to do something about this, because they didn't tell me the bike had been laid down. The manager (will withhold name) brought me over to parts to get touch up paint ordered (on them) and I was told I would receive a call in 7 to 10 business days. It has been about a month since i was told this. I get it is a used bike and comes as is but you cant tell me someone didn't know the bike had been dropped and if they didn't then used bikes need to be inspected better by their staff. Even though they are small chips and blemishes, I didn't spend almost 30k for a jacked up paint job and chrome damage. Not happy about this, wish I went elsewhere to buy my bike. Next time I'm going to Scottsdale Harley or Superstion Harley. Also wanted my license plate transferred from my previous bike. That didn't happen that same day I went in for the paint they told me I'd get a call the next day about that license plate. Still waiting for that call Chandler Harley..... read more

I will only buy my bikes from Chandler Harley. I have bought both of my bikes from Mandi and she has been nothing but the best. If I need anything done to my bike, all I have to do is call Mandi. She knows her stuff. She is also very knowledgeable about all the bikes and rides as well. Bikes are like tattoos. I have a few and want more. I also love the demo days when you can ride the bikes and see what you like. Life is best ridden on two wheels and three. Thanks Mandi! read more

Do Not get your bike serviced here! My bike got a flat tire so I called them to arrange replacement. The service dept. said it would be $160 for the tire, $50 for labor and they'd pick up and deliver it for free. Expensive but I said ok. They pick it up in the morning and say it should be back in a few hours. So after 6 hours I call and the guy says they forgot about it but they would do it the next morning. The next day they call to go over the charges and its $336...for a flat tire fix? And NOW its $202 for the tire, $30 for a tube, $5 for disposal, oh and $60 for delivery (which I argued down to $20). Bottom line: unprofessional and bad business practices not to mention overcharging after the quote. read more

Horrible experience...filled out my application made it clear on what I wanted and how much I had as a down. Finance guy comes back with a down of 4-5 times what I had told them what I had. Next they try to get me to start trading firearms for 1/2 of their value. They even asked me if I a led/lcd tv cause their sales manager wanted one for his office. The sales guy kept calling my office and wouldn't even call my cell#. read more

This place is a joke. They scratched my bike and then tried to not paint it. I had to deal with this for a month. Everyone just kept lying and saying it was done. I went there twice and nothing was done. They actually said don't worry we can fix it. How about instead of fixing it we will give you a free oil change? Really!? Then after they supposedly painted it there where still scratches on it. I gave them plenty of chances to just fix it.... When I told them I was not happy with the paint repair they said "to bad". All I can say is if you go here I hope your lucky and service goes well because if it doesn't go well this just isn't a stand up place. It really was just unprofessional and down right dirty business practice. This is a small added complaint compared to the damage that they caused to my bike but I gave them my bike clean and waxed, I got it back a mess. Finger prints and dirt all over it. Along with a bill from a part that wasn't fully covered from my extended warrantee. When I called another dealer they told me it was fully covered. So since I payed extra and was left with damage I get at least to leave this so everyone can read and maybe not go through what I went through. There are plenty of other dealers, any other one would probably be better. For anyone's curiosity I had the damage fixed by a private mom and pop shop they did a great job and went easy on me because of my circumstance, $250. It was very fair for the amount of paint work they did and only took 3 days. read more

Selection was lean, my sales person Mandy was awesome!! I purchased from private party in the end but the experience was good, just didn't have what I was looking for. read more

This is a long story!! I purchased a 2018 Road Glide from Chandler HD. The first new bike since 2000. Sat down with finance director (Susie) and she sold me a maintenance agreement. This would allow me to take the bike in for service and not have to pay for it. I was visiting in AZ and live in another State. I know the price of service and thought that was a good deal. She knew I didnt live there, obviously. Was needing service and took it to a local HD and had it done. Some confusion on the maintenance agreement and I called Susie. She assured me everything ok just text her the receipt and she would handle it. Got half the money back for the service. I wasn't happy. I let it go thinking it was me doing something wrong. Second service I contacted Susie first and again same thing. Here is the bottom line. She sold me an agreement that was no good except at Chandler HD. She knew I wasn't from there and didn't give me the true facts of the Agreement because she knew I wouldn't buy it. She just wanted the money? I contacted the GM and they offer me back some of my money I spent on the Agreement. Oh by the way, it is a no cancellation policy. I lost $700. Not about the money. Its about the way they treated the situation. I wasn't given all the information I needed to make an educated decision. I am sorry I bought my bike there. Dishonesty is something you cannot train in a person they are what they are!! Good Luck if you buy there!! read more

They are very friendly and helpfull....when your going to buy something. I have purchased 5 motorcycles from these guys, and have brought in several other friends who have also purchased bikes, and now that I am at a point where I can't buy anything at the moment, they barley acknowledge me when I go in there. They don't have the newest inventory, Scottsdale does, and they don't always have the lowest prices on stuff. read more

I was rear ended and my bike had significant damage. Mitch in service stayed on top of the insurance, Randy the mechanic did a great job identifying damage and getting the right parts ordered the first time. When it was all done it was better than before the accident. Mitch has a good relationship with the adjusters who trust chandler Harley so everything went smoothly. I have close to 3,000 since the bike went back into service. Not a single issue. Never going anywhere else. read more

I went in to service I had a knock in my motor they spent 2 weeks on it they told me the cam bearings were bad $1,500 later the same knock was still there and they said they couldn't hear then when I brought it back they heard it then they wanted to charge me to finish the job which the cam bearings and cams were not bad. read more

Had the rear tire replaced on my Harley here. Same Day service, but the write up was slow. There are better service departments in the valley, but their clothing sale items can be great! Nice selection of bikes and good parts department. Check out the clearance parts too, just may fit your bike perfectly! read more

Chandler Harley Davidson is the best dealership I have dealt with they got me top dollar for my trade in. Their prices are the same as most the other HD dealerships; however their service is way above average. Once you get to know this dealership you really do become family. I recently wrecked on my 883 when the bike got towed in I got phone calls from all depts. making sure I was ok. They always remember everyone in your family. This is more then a dealership it's a group of amazing people ready to welcome in everyone! read more

Walked in just looking & seeing if we "wife & i" can do a test ride 'I have a motorcycle license and full coverage insurance" but Sales Associate "Zuko" said we will have to fill out an application and run our credit first. He almost had us with the trade-in but we didn't get to do a test drive first! Wife really wanted to do a test ride first then run our credit! We ended up sleeping on it and decided not to go further with it at this time. We didn't feel like the salesman was pushy or anything he was laid back and very knowledgeable on the bikes. Reason for three stars is cuz we didn't get to do the test ride which would have helped with the sale. read more

Avoid this dealer at all costs. Purchased my Harley street glide and spent over $30,000, sales process was not smooth at all. A year later receive a voice mail they want to buy my bike and call immediately! Call back and mgr won't talk to me who left msg. And told they are just trying to see if I want to trade in for another bike. To top off there shady practice, I purchased gap coverage if the bike is stolen. Now I have purchased 5 other bikes over the years and if you don't use the coverage and sell the bike they will provide a prorated refund. Well guess what, there are no refunds at chandler Harley for gap as well, I'm out $700 and oops sorry attitude. BUYER BEWARE cut throat rip off dealer here. If the location wants to make make it right I will let you all know! Garrett Fowler read more

Just stopped in the buy a shirt. Normal Harley shop prices. They had the biggest variety of local tagged gear. Impressive. A few custom nice bikes. The help was super cute (ladies) and helpful. I dont know about prices or service on the bikes, but seemed pretty classy. read more

Everyone was awesome!!!! Mandi (sales specialist) is badass and very knowledgeable. Shawn and the whole team there made the experience amazing!!! read more

I purchased a battery for my bike from Chandler HD a couple of weeks ago. Turns out I did not need it and never took it out of the trunk of my car so all the original tags, labels and connector covers were still in place. I was immediately told that electrical parts were not eligible for return. I had my receipt with the date and showed him that nothing had been touched on the battery and he said that he needed to test it and took it back into the shop. After standing around and waiting for close to 20 minutes the cashier asked someone in the parts department about it and when I asked how long does it take to test a battery he replied that it could take up to two hours because the needed to do a series of tests. What kind of idiot do they think I am? I have taken many a battery into a dealer to test and it takes minutes, not hours. They finally brought the battery back out and told me that they were going to make an exception in this case and refund my money. At the bottom of my original receipt it states, "Electrical - items and items not in their original packaging are not eligible for refund or exchange". This is my experience and I'm sure a lot of people are happy with this dealership. However, I will never return nor would I ever recommend it to my friends. read more

We live over on the west WEST side of the valley and we make sure to drive over to the Chandler HD just to work with Paul in the parts department. Best ordering experience and product knowledge around. Even though we live only 30 minutes from another HD dealership we'll keep making the drive just to work with Paul. read more

The best experience ever! Excellent staff (mason) & (darren) worked on getting me on the bike of my dreams and viola! 2015 road glide! I recommend this harley shop over any other! Go check them out and tell them derek sent you! read more

Scorpion Harley-Davidson - They put us together lol - Motorcycle Dealers Near Me - Chandler, Arizona

Went into the dealership with $15,000 cash and another $5000 cash if I wanted to on top of that $15,000 so $20,000 cash down. Can't remember the guys name helping me but we were talking numbers on a bike. He then proceeded to tell me he not the sales manager wouldn't talk numbers any further until I filled out an application to show I was "serious" about buying a bike. Keep in mind #1 I was in the store so clearly I was serious, #2 I advised him I had the cash on me. So you want me to prove I'm "serious" by filling out an app? I'm sorry but the bike I was looking at I could have paid cash for and didn't need an app anyway. But that's besides the point, saying you won't talk anymore about the purchase price because I'm not showing I'm "serious". Haha pound sand, I know another place that will gladly take my cash and never ask if I'm serious even after telling him how much cash I had on me. Terrible costumer service. Who even says that to a potential buyer? I don't care how many people have come in there with no intention of buying a bike, I don't care how many people have come in there and tried to buy a bike only to reveal they have bad credit, you don't say that to a potential buyer. If you can't talk numbers without an app I don't need your bike. I'm not wasting my time or money because you won't talk numbers. Why would I even entertain wasting time out of my day and why would I waste my time filling out an app if I don't agree with the amount you're asking? No thanks I'll find a buisness that will talk numbers and wants my cash. I was even considering financing a little to get my dream bike if need be but not now, not here because in reality I guess they weren't "serious" about selling a bike. read more

Great selection of motorcycles and they often have sponsored events. Really friendly sales people, too!

I recently purchased a used 2014 Street Glide from Chandler Harley. The sales people that assisted me, Jerry and Nathan, were great. They listened to what I wanted and answered all the questions I had. Both were very knowledgable. I don't know if it is the same at every Harley store but they go out of their way to make you feel welcome in the store. All the employees seemed genuinely excited for you when you ride your bike away. Purchasing a bike from these guys was an all around good experience for me. read more

We walked in 30 minutes before they closed on a Saturday and they stayed late to help us buy a new bike. Everyone we came in contact with was smiling and helpful and didn't make us feel bad for them working late. We are off to a great start with them and we hope it continues. read more

Been here several times over two years and each time they exceed my expectations. They will work with me on when I can get my bike and many times its within the same day. I have dealt with Mitch the last three times and he always comes through. I was in a pinch and needed work done today and without blinking and eye they got it done. Thanks guys. read more

Just purchased a 2017 Rode Glide with Dom at Chandler Harley-Davidson! Great experience! Very happy with my deal! You guys rock!

Passing thru Chandler and stopped to pick up a few replacement parts for my HD. It was a few minutes before closing and nobody was rushing to close. The parts guys & gal knew exactly what parts I was looking for. Very friendly and knowledgeable. The show room floor wa read more

Absolutely the best experience I could have hoped for. Sean and Sean are the best !! The other dealers in the Valley (talked trash) about the Chandler location and now I can see why ! Very customer service oriented and THEY MOVE BIKES..... read more

Something has changed here in the last year, the service department customer service is very disappointing. I called to have one of my 4 bikes serviced and asked for the pick up service that they offered. My window was between noon & 4 pm. I called at 4:30 asking where the driver was and I was told that he was too busy and probably wouldn't get my bike picked up today. I said I thought that was there reason we made an appointment and that I took off work and when would I know if this was going to get picked up or not. I was told when he calls you, you will know. At 6:30 the driver calls and says am I going to be home because he thinks he can make it later in the evening. I told him don't worry about it, i made arrangements with another Harley shop in Mesa and his reply was good luck with that and hung up. No worries on my end, there are plenty of Harley dealerships here in AZ that would welcome my business. They need to value customer service and what it means to their business. I know I will never return to this store ever !!!! read more

Looking to get a Harley? Ask for Bill McCoy when you go in! Courteus, easy going, and better yet HD knowledgeable. He put me on the right bike....awesome service (storewide). Highly recomended!! Thanks read more

Just bought a 2016 Road Glide from them. You could not meet a nicer group than the people who helped me. The sales rep. Sean Potter made feel comfortable through the entire process. The Business Manager Susie Valentine was an absolute sweetheart. Shawn/Sean, Cooper, Daniel, Don, Rachel and others were all very friendly, cordial, and accommodating. It was like one big happy family. I also got a great deal on the bike. read more

Michelle rocks ! Went in to exchange a shirt and she went out of her way to ensure I got the perfect shirt for my dad! Store has great prices and the staff is so read more

Purchased a bike from the money-grubbing bastards and opted for the gap insurance turns out I've paid off the bike early and now these bastards tell me there is no cancellation on gap insurance and that I will not be getting any refund, a bunch of thieves don't deal with these guys all they'll do is rip you off big time read more