In JAN 2021, I had an insurance claim /repair. From the first interaction with Sally, the service manager, this organization met the highest standards to take care of my needs. They kept me informed throughout the process on their meticulous efforts to use only genuine manufacturer parts. This proved to me that my business is important to them. My vehicle was returned immaculately clean and in mint condition. "Thank you" seems inadequate to express my appreciation to this top notch Company. Sally, you represent the best of excellent Customer Service. Keep up the good work! Edwin Rhodes read more

I worked with Sally I have a Mercedes CLA 250 brand new, I had someone give it a love bump in the back.... When I got my car back from them it looked brand new again! There was no signs there was even a hit there, the paint was exactly the same every detail, Flawless! Thank you Sally and Coach works!!!! read more

Just had my Black 2015 E550 Conv delivered from Scott's. JP and Derrick are great people to work and they have genuine pride in their craft. Black as most know is not an easy match and can be difficult to work with. The car had a few paint chips fixed on the hood which they repainted like new as well as buffed out some light scratches on the rear bumper. They picked up and delivered the car, went all the way to Ahwatukee, great service and the driver was a real gentleman as well. My car looks as new, cannot be happier and would recommend Scott's to everyone who wants the best! read more

I am new to Phoenix and was referred to Scott's by a colleague, and they did not disappoint! This is hands down the best experience I have ever had getting a car repaired. Its a five star experience. They are very customer focused, and make it so easy for you! Sally was great. She kept me updated by text on progress, and was so nice and helpful. When I picked up my car, they made it seamless. It was ready to go and they took care of returning my rental car. Don't give it another thought and call Scott's today. you will be glad you did! read more

Sally is great! Quality workmanship and a pleasure to deal with. Highly recommend. Jason A read more

I was referred to Scott's by my BMW dealership after being rear ended in my brand new convertible shortly after buying. I cannot say enough about how incredibly painless and easy the process was. They handled all of the insurance hassle, kept in touch with me throughout the process AND made my car look perfect again! A huge thank you to the entire team there! read more

Adam did a fantastic job on my Mercedes convertible. I got my car back in half the projected time and it looks as good as new! I am so pleased with the service I received. Michelle at the front desk was also so lovely. read more

Hats off to the employees of Scott's Coach Works. These guys make Scott look like a stud. Incredible service, great quality work, and most importantly, great followup so that I was never left in the dark about wtf was going on with my car. Ron, Jp, Derrick - just a few names I remember who helped get me through the process without a single inconvenience. I've taken different cars I've owned over the years here and these guys do incredible work. read more

My Mercedes was rear ended so I contacted Mercedes-Benz of Scottsdale for an auto-body repair recommendation. They highly recommended Scott's Coach Works on 7th Ave., which just happen to be down the street for me. I contacted Scott's Coach Works and found their staff to be very friendly and attentive. Adam was my one point of contact & coordinated the repairs of my car. He took care of all the insurance paperwork, kept the insurance company informed, kept me informed, and went above and beyond the call of duty in providing excellent customer service. Adam was always friendly, helpful, well informed and pleasant to interact with. I would highly recommend Scott's Coach Works to anyone who needs auto body repair, they are outstanding!! read more

Don't count on lifetime guarantee ! Had a front bumper cover painted about 5 years ago. I was told that the work had a lifetime guarantee. I noticed recently that the bumper cover paint was cracking. I brought the car in and Jeffery Smith (estimator) did not agree the paint was cracking - claimed it was scratches, and did not offer to address the cracks under warranty. I brought the bumper to two other body shops and they clearly identified the paint was cracking. Had work done at one of these shops. I fell like Scott's Coach Works did not honor their guarantee - so I would not count on it in the future - do not recommend. read more

JP was very helpful and the staff at Scotts coach works did a great job on my S550. I feel like they went above and beyond to take care of my car and provide the service that should be expected from a high end establishment like there's. I highly recommend them for your vehicle. Great job guys read more

Scott's Coach Works - Body Shops Near Me - Phoenix, Arizona

I am really disappointed in the kind of work they did. I got referred by Lexus , my car only 2 years old , I got t-boned on the driver side but was told it was just cosmetic damage. They told me two weeks but it took a month. The day I picked up my car I was rushed out and didn't get to inspect it properly. Next day I went back to complain and spoke w the manager Derrick, he was very nice. He told me my complaints would be taken care of , the main one my door not being aligned properly therefore not shutting close without putting force to it. When I go pick up the car the second time the door was still not shutting properly so he proceeds to tell me they didn't change the hinges only the door. It took 2 more weeks to get the hinges. My car ended up there a total of 3 times to get work done and each time I noticed another ding on it after they worked on it. They left it dirty, scratched my window tint, there is another ding next to the hood, there is a chip on the hood that they tried covering it up w paint but you can see it's a pretty deep chip. It so happens I had an appointment at Lexus the next day and I was telling my service advisor what terrible work they did and that's when we saw the chip on the hood, and he agreed the door is still a hair off , whatever they tweaked originally made it close all the way, so changing the hinges didn't really do anything w the alignment and I don't think they can do anything else but they made the door looser so now it will swing close while I'm still getting in the car which has quickly become annoying to have a door coming at you unexpectedly. What makes me really upset is how careless they were in handling the car and how they tried to cover it up. I don't want to take it back because I'm scared something else will be damaged. I mean come on did they really think I wouldn't notice? There at Scott's they don't have pride in the work they do. They are too busy to care to do a good job. I recommend you go somewhere else. read more

A 5-Star experience from the moment Brittany picked up my call to Scotts to the point where she handed me back my key and told me to not worry about returning my rental. She would see to it that it got returned. Adam was my advisor and he was very thorough and professional in scheduling, repairing, and returning my car sooner than anticipated. I hope I don't have to go back! :) But I wouldn't hesitate to use Scotts Coachworks again. read more

Took my car for an estimate on some scratches , but the advisor Ron said he could get out with just buffing. The buffers weren't working that day (Saturday) but he told me exactly when to come back on my next that I could, which was Wednesday. I called ahead on Wednesday to confirm and he said he would make sure they were ready when I arrived. Within 15 minutes the bumper was buffed and beautiful. He didn't even charge me for this service. Overall very prompt, professional, and above and beyond. Would 100% recommend. read more

I took my car to Scotts because of the yelp reviews. I am shocked at how they do business. Appalled actually. I made the mistake of calling the day before to ask if they do any type of deductible waiving like so many body shops are advertising. They made it perfectly clear that thats NOT an option.Because getting my car fixed was the most important, I brought them my car anyways. My insurance company came out and wrote an estimate to include a few repairs to the A pillar and roof of my car. Damage as a result of the accident that I didn't even see. I went in to discuss the estimate with Matt (estimator) and thats when all hell broke loose. I further made a mistake in asking why I was being charged full retail for all the parts when they were available all over the internet at wholesale prices. DO NOT DARE ASK THESE GUYS FOR ANY BREAKS. When I informed Matt that I had no desire to repair the VERY minor damage to my cars roof because of the nature of the use of my car, they refused my wishes saying that they are going to fix everything on the estimate despite me, the OWNER and CUSTOMER requesting those items NOT to be fixed. I didn't see the point in fixing very minor, almost unnoticeable damage to a 9 year old 100k mile car that I plan on driving till 200k miles when the car will be near worthless, irrelevant of how perfect the body is. My request was simply unacceptable to them. The manager came in to continue to argue with me that they were not going to fix what I ASKED THEM TO FIX and that they were going to fix everything THEY wanted. (Note. I own the car outright. Dont have a lien holder that required the asset to be repaired at all.) Scotts is ALL ABOUT THE MONEY. They want to milk every dime out of an estimate and even told me immediately upon arrival that they were going to need to supplement my insurance company stating "this estimate isn't even close to whats needed." When I realized that no matter what I said, and no matter what I wanted as the owner of the car and customer, that they were going to fight to squeeze every dollar out of the estimate including fix damage I didnt want touched, I requested to remove my car from their possession. I took my car out of there, drove it across the street to Select Auto Body. (VERY HIGH reviews on Yelp) where I talked to Bud. He said he would be happy to work with my insurance company to fix everything that I WANTED FIXED the right way and nothing I didn't want fixed. Appalling at how this company does NOT listen to what a customer wants at all. It was Scotts Coach Works way or NO WAY. Well, thats not how I do business and thats not how I treat the customers that I have in my career. In response to Stephanies attempt to cover up their crap customer service.... My car is a 2005 Acura RL. Its 9 years old and has almost 100k miles on it. I own it outright. 1. I asked why ACURA parts sold by an ACURA dealership online for 20% less couldn't be used. Not no-name untrusted parts from shady sources like she leads to believe. Their guy explained they make money buying parts wholesale and selling retail. I dropped the subject. We moved on. 2. I had minor scratches on the roof of my car and slightly rippled metal near the moonroof. NOT something that needs to be repaired for the value of the car, the drive-ability, the looks etc etc. I didnt even see them initially. It wasnt even till I saw the insurance adjusters estimate with some roof repairs on it that I asked to see them and then after determining that repairing them wasn't worthwhile due to the age of the car and the value I requested that SCW NOT fix them and thats when the problem began. 3. When you own a car outright, and file an insurance claim, the insurance company is required to return you to "pre accident condition" financially. Meaning.... If your car has $5000 worth of damage done to it, and you find somebody to fix it for $4000, then you get to keep the change. Legally. So again, Stephanie saying that the customer doesnt get to "keep the profit" is a lie. Her trying to make excuses for CRAP customer service. After arguing with the service writer, telling him that I don't care what he says, I didnt want the minor scratches removed and roof repairs done, and then he went and got his boss to come in and tell me the same BS , i demanded my car be removed from SCW as I am the customer, the owner of the car and I am the one that tells a body shop what to fix, not the other way around. Bottom line... Scotts will repair your car THEIR way, or no way. Dont DARE ask them for a discount or request them to repair or not to repair ANYTHING. Simply go in to SCW with your head bowed and your checkbook open and ask them nicely if they would be so kind as to work on your car pretty please, and you will get along with them just fine. read more

I was rear ended about a month ago and was devastated that my baby was tarnished. My boss at work recently had repairs done to one of his vehicles and used Scott's. So, after talking with the other guys insurance company, I went right to Scott's Coach Works for an estimate. Matt was my service rep and was able to do the estimate very quickly while I waited. After that he handled everything with the insurance company, save the rental car. I just picked up my car this morning and it looks better than it did before the accident. New shiny bumper with perfect paint. Matt did a great job handling everything and the service was super fast. They even washed and waxed her for me. I would strongly recommend Scott's to anyone needing to have body work done. read more

Over 3 weeks ago I was in a minor car accident. My mom had given me her 02' RX-300 Lexus a few months back & so my dad suggested I call the dealership to see if I could get an estimate done there or if they had any good recs. They suggested Scott's Coach Works, so I called them right away. I brought my car in the next day & was given a quick estimate by Matt. After speaking with the other person's insurance company, I dropped my car off at Scott's to start the repair work. Fast forward to yesterday when I picked my baby up. She looked so pretty! They did an excellent job fixing up the scratches & dents on my passenger side door. The paint looked amazing as well, I was told metallic was a harder color to do & they did a great job. Another thing, they detailed & washed my car before I came to get it, how awesome. They also give you a brochure/paperwork with their warranty, very classy & appreciated. There are a couple repairs I need to make on my car & I will not hesitate to use Scott's again! read more

Taking a $60,000 luxury vehicle (BMW X5) to a body shop and receiving mediocre work while incurring additional damages while under the shop's care is the last thing I expected when choosing Scott's Coach Works after my car was rear-ended, especially after having a friend recommend the place and also reading other positive reviews online. My service advisor, Matt, was very unprofessional to say the least. When he first called me and said my car was ready for pick-up, I was excited and couldn't wait to return my rental car! When I arrived at the shop and looked over their repair work I immediately noticed numerous runs in the paint on the right side of the new bumper. I was in shock... it was like someone that had never painted a car did the work. I pointed this out to Matt and he acted like he had never witnessed this poor quality of work before. I continued to look over the vehicle and noticed additional damage to my front bumper and side mirror that was not originally there when I dropped the car off. Matt said that he would look into the additional damage and get back to me. The shop agreed to repaint the rear bumper and repair the other spots I had found. They called me a few days after telling me that all the repairs were finished. When I arrived for the second time I immediately noticed a raised bump on the rear bumper. Derek, the GM, took a look and confirmed that the raised bump was not acceptable. I also pointed out again that the damage on the front bumper and mirror were not taken care of. He said that they were not sure this damage on the front bumper and mirror was their fault. Afterwards, he took a look through previous pictures of the car when it was brought in and verified the additional damage was not there before. He said that they'd fix it. It was also during this visit where I noticed a Volvo SUV parked in their garage with a large box and equipment stacked right up next to it, touching the entire side of the car. It is no wonder additional damage to vehicles is occurring if this is how they treat their customers' cars. When I returned to the shop for the third time it was hard to get a good look because it was dark (5:30pm) and they had my car parked outside. The rear bumper looked better but I noticed that the damages on the front bumper and mirror were not properly repaired. I should have rejected the repairs again but at this point I just wanted my car back and didn't want to take on the risk of more damage occurring while my car sat in their shop. At the end of all this, my conclusion is that Scott's Coach Works is unprofessional and lied to me on several occasions. I hope others will avoid the additional stress and inconvenience by going to a different body shop. This was a very simple repair job and this shop even had the benefit of being able to order and install a brand new replacement bumper instead of repairing the original damaged bumper. I can only imagine the issues their other customers with more major repairs will have to deal with. Will also report this to BBB Complaint ID 9814420. read more

Scott's Coach Works - This is what they call repaired damage on my BMW!!!! Shame. - Body Shops Near Me - Phoenix, Arizona

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I found Scott's on Yelp and went to them because of the high reviews. I was worried though because there weren't a ton of reviews, but they all seemed legit. Scott's lived up the hype. They fixed my car professionally, at a very fair price, and quickly. I promised myself I would write a positive review if Scott's lived up to my expectations...it did. In fact, the company surpassed my expectations. I wholeheartedly recommend Scott's. For full disclosure, my repair was a minor bumper repair for a 550 BMW and my service person was Erik. read more

I haven't even used Scott's and I know they are good to go. Why? I took a car in to have some bodywork done, because it was near the end of its 4 year lease term. I know the bank will probably charge me an arm & a leg so I figured I should get it taken care of before the inspection. There I am, ready to give them money for work, but Brett tells me that they can do it for me but that I can save money by going to a good detailer to get the majority of the damage taken care of. WOW! Very impressed! Very professional, very ethical people at Scott's! read more

Scott's Coach Works revitalizes my baby Lexus. I couldn't believe how awesome she looked when Brett showed her to me after a week's work. Scott's Coach Works definitely went above and beyond my expectations. I couldn't be happier with their work. Btw, I was involved in a car accident and the other side's insurance paid for the repairs. I felt like the entire time, Brett was my advocate who was fighting for my best interest. Suffice to say, I definitely recommend this place. read more

Although Scott's Coach Works is incredibly far from my home, I went there based on a friend from a referral. I was blown away by the service there and knowledge dealing in car repairs after an accident. I worked with Adam who under promised and way over delivered. He kept me informed though-out the entire process. I wasn't expecting my car back for 3 weeks to a month yet it was ready in less than 2 and looked terrific. They worked with my rental car agency and insurance company. What I thought was going to be a painful process was actually a pleasure. The worst part was driving there from my house but other than that just amazing. I highly recommend Adam and Scott's Coach works for any car repairs. read more

Fantastic service! My black BMW doors were chipped because people opened their door into my car. Pretty aggravating. Everyone who looked at it said the doors would probably have to be repainted. No! Scott's made it look like new in 15 minutes. Unbelievable. I will never ever take any of my cars elsewhere. read more

From the owner (who from time to time drives their clean flatbed out to pick up customer vehicles) to their staff, this is really a top tier Body Shop. They are the go to shop for a number of high-end dealerships in the Phoenix area and have a number of certifications from the manufacturers etc. They and Scottsdale Mercedes, did a great job on my vehicle. read more

My car was hit by another car and I was recommended to Scott's from the Mercedes dealership. They do work for all the luxury dealerships. Sally was great to work with and answered all of my questions. The process was seamless, they even arranged for my car to be towed. I just got my car back and it looks as good as it did before. Wonderful work. read more

The quality of work in my opinion is reflected on the employees attitude. Sally who was my main point of contact kept me informed the entire time on the progress of my car. Her customer service is superb and a great example of what customer service really means. It was a pleasure to have worked with her. I had my Lexus bumper fixed at Scott's Coach Works after being rear-ended and I couldn't be happier with how the work came out; I am impressed!!! I would highly recommend anyone to get there work done here as you can count on quality and great craftsmanship. read more

I should have taken my friends advice when he told me not to go to Scott's Coach Works. He said he had his BMW in there for body work and when he came to pick it up it had a big scratch across the windshield like something had gotten under the wiper blade. When he confronted them they denied they did it and said he would have to replace the windshield himself as they were not going to pay one cent towards replacing it. Now comes my experience...My dealership recommended them highly and against my better judgement (because of my friends experience) I contacted a claim adjuster there named Bianca High. She requested that I have the insurance company send over to her the insurance assignment for the claim, which I did. That was on June 17th 2022. From that point on all I have gotten from them is the run around. Numerous phone calls and further emails with Bianca High which were filled with excuses on why they weren't able to process the claim with the insurance company, an unwillingness to confirm a start date and culminating in her refusals to answer my emails or voicemails asking where we stood on this job. This run around went on for over a month with the last voicemail left on her phone two days ago July 20th. I called the body shop today July 22 2022 and asked to speak with the owner or manager and was greeted by the receptionist response of "Who did you say you want to talk to talk to"? I repeated the request very slowly the second time only to have her laugh half heartily and say that the owner NEVER comes into the business!! I then asked if I could speak with the manager and was asked what my name was and put on hold for about 5 seconds only to be told he was busy and leave my phone number. I told her that I intended to bring in my car in to have work done ($2,800+ their estimate) but since I can't get any response from anyone in the company to get this job started which now has gone on for OVER 30 days, I would find another body shop to which she said, "OK that would be fine" This my good friends is what you can expect from Scott's Coach Works!! Caveat emptor read more

Scott's Coach Works did an excellent job on my car! I would recommend them to anyone, the team is so approachable and helpful. Thank you!

Scott's Coach Works has always exceeded my expectations!Ask for Adam he is very helpful, responsive, experienced and will take good care of you. read more

I'm an attorney, but I don't handle many car accident cases, so when a family member asked me to handle his accident, I wasn't confident that I knew what I was doing. When it came to the property damage (vehicle) part of it, however, John at Scott's Coach Works was a gem to work with. My clients were thrilled with his customer service, and I was grateful for his generosity in taking the time to explain everything and make them (and me) know that their repair was being properly handled. He even gave me some pointers on dealing with a difficult insurance adjuster! My client reported to me that the work Scott's performed was first-class. I highly recommend Scott's to anyone in need of body work on a luxury vehicle (although I'm certain they perform the same quality work on any kind of vehicle.) read more

I had an awesome experience with Scott's Coach Works. The employees were all very helpful and polite! They communicated with me throughout the whole repair and were very easy to work with! Awesome overall experience with th. read more

I just had front end body work done on my BMW X3 at Scott's Coach Works body shop. I am more than satisfied with the body work done on my car. Scott's did a flawless job and I highly recommend Scott's Coach Works for you, if you are looking for extremely good quality body work. It was an amazing experience dealing with their professional team. Their team will treat you like family and go above and beyond to have all of your needs met. Scott's, thank you for making this autobody experience so pleasant! read more

I was sent to Scott's Coach Works from my service writer at Bell Lexus. Terrific experience, I would recommend this business and Bell Lexus to everyone. Wonderful customer service . Roger read more

Adam did a great job guiding us through the process of getting our car fixed. Outstanding service, highly reccomend.

When you take your vehicle somewhere that only deals with luxury cars, and charges as much as they do - you expect nothing but professionalism throughout the entire process. Unfortunately I felt this was lacking. The receptionist talked down to me in a very rude way, she snapped several times. I'm sorry if your day isn't going well - DON'T take it out on the customer, ever. The foul language coming from the men sitting at the front desks isn't great either. Scott's does good work, but they are slow/too busy. I was originally told 2-3 days, which then turned into 4-5 days without warning. Super inconvenient if you're renting a car during high season in Arizona. Ultimately, they got the scratch out of my car and the quote was spot on too, but their business skills are lacking a bit. read more

Following a "fender bender", I selected Scott's out of a list of 17 nearby repair shops contracted with my insurance plan. The adjuster had reported touring the shop, stating it was the cleanest he had ever seen. Scott's was able to take my car immediately. They coordinated with Enterprise for a rental car, developed the repair estimate, then worked directly with my insurer throughout the process. When I picked up the car, it looked brand new. The repair work was invisible to see, the paint work was perfect in every way. On driving home, I experienced a warning message related to the brakes, advising me to take the car "immediately" to the dealer for service. Scott's worked directly with the dealer service department, covering the cost to repair the issue, (disconnected cables) as well as covering the additional rental car expense; I did not have to ask, they "just did it" because it was the right thing to do. Everyone at Scott's treated me like a 5 star customer from beginning to end. I would recommend them with no hesitation to anyone needing auto repair. They are professional, friendly, customer focused and genuine in every aspect of their service. Thank you Scott's Coach Works. read more

Got rear ended and Derek Martin was beyond helpful and made extra efforts to accommodate me and make sure i was comfortable! Seamless experience all the way around read more

You will NOT find a more honest place anywhere. We highly recommend this body shop to everyone. In fact, Scottsdale Mercedes recommended them to us and we are very happy they did. Quick and quality work. This place is honest and fair. Tough to find these days. Did I say they were honest and fair? read more

Great job from start to finish. Our Mini Cooper was backed into in a parking garage, with right front damage. From the tow to the return, service was fantastic. The quality of the work was exceptional, thorough and fastidious. They worked with the insurance company, negotiating repairs requiring original Mini parts (including the hood striping, which they found when we could not) and resolving/reversing the insurance company's decision to declare the car totaled. We loved our Mini. When she came back to us, we fell in love all over again. (And a special thanks to Adam. Good job!) read more

I called to ask a question on paint and could t even get past the receptionist to talk with a specialist.