I have brought my car to CIC-Rich's Service Center 3 times…read moreand every time I received excellent and expedient service. Don and his crew are top notch. Best place around for dependable, honest service

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

Excellent competent on schedule service at a reasonable price on my Honda Civic Typre R.read more

Came in thinking I needed rear wheel bearings, but it was only a loose part in the rear of my car…read more They fabricated a new bracket for it, which saved me hundred of dollars from what I expected. I would definitely recommend them; very reasonably priced repair.

Had a low/flat tire on a rental car that Budget blew off. On a semi emergency basis, I called…read moreBroadway to see if they could help. I explained my situation and they told me to come in and they would fit me in. After arriving, I waited less than 30 minutes and was on the road again. They charged me a nominal fee. As an out of towner in an emergency situation, they could have charged me almost anything and I would have had to pay it. I could not have been more pleased with their response and service. I highly recommend them.

The sweetest most honest people in the industry. Marlin helped me through so many difficult…read moresteps...then he helped my sister with her nightmare of a car situation. Then again recently he recommended someone who is helping me with body car work....can't give a higher rating, if I could, I would. The owner is caring, kind, helpful, honest and provides top care. I wish I would have known about him sooner as I am a Mystic local. I am so happy I found this place!!!

Paul's Service Center continues to impress me with their honesty, communication, and customer care…read more Chris was exceptionally patient, although I called several times and requested more tire prices, he still answered every question, and provided multiple estimates without hesitation. As always, they worked with me so I could order only two tires instead of four, and they also completed the maintenance my car needed. They accommodated my work schedule and had my car ready within a reasonable time. Chris even called to confirm prices with me when I asked about additional services like an oil change and filter replacement. I really value clear communication, and he delivered. Their prices are the best in the area, and you can always count on them to be honest. I highly recommend Paul's Service Center.

I took my car there for service..they were amazing,kept it under budgett ,even fixing a problem he…read morefound while test driving! Their commitment to their customers is definitely a plus. Locally owned... they picked me up when my car was ready..staying past closing to finish the fairly big job...love these local family owned businesses!

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

They always do exactly the right work in the right timeframe and to perfect standard. Always…read moreexplain the logic of the repair, what went right, what went rong, what to look out for. No job too small and available quickly. And they bail me out if I screw up a repair I tried to do.

I had my classic 1989 Jaguar serviced and some repairs done here. I can not say enough for Matt and…read moreMark and their providing excellent service. They were totally professional and kept me informed of everything that was required to be done. Many parts had to be searched for due to the age of the car, but all were found. Nothing was overlooked and the car was returned with even the minor details, of which I was unaware of, repaired or replaced. The car ran perfectly. I recommend them very highly.....the best! Jack

I appreciate Pep Boys of Mystic for helping me when my splash shield partially gave way…read more I called with this dilemma and they fitted me in to accommodate me with a temporary solution until I returned home. They saved us from what could have been a ruined vacation and I will always be grateful.

ive been coming here for nearly a year and never once had a positive experience. The manager or…read morewhomever he is has always been rude. I've been scolded multiple times for making appointments online, not knowing when emissions were done, for wanting to use benefits from my warranty. not sure if he is just miserable and hates his job but never been kind or polite. Please do not use this location unless you'd like to be reprimanded like a child. especially if you're a female stay away. Simply oil change took 3 hours even with a booked appointment.

Super friendly and so helpful. I have been doing busy here for over five years. I purchase all my…read morepropane needs, right here. They charge by the pound, not the tank size. Very fair and honest group. They have been around like forever. Buy your propane here. Denniz S Groton

They balanced my tires and now my ride is super smooth. Thanks. They got my car in quickly and had…read morethe job done in a couple hours.

Best auto mechanics around. Honest, accountable, trustworthy. If your car isn't broken, they don't…read morefix it and don't charge for checking it out! Where else does that happen! I happily recommend this place to everyone.

John and Laura take pride in delivering really excellent service! And are great to work with! Fast,…read morereasonably priced fuel filler neck replacement on a 1998 Honda SUV. Other mechanics hem and haw about working on anything that's not new and shiny. CIC did the work, then washed the truck, detailed the glass, the cabin, even the wheels. Best service ever. Now I'm Proud to have them as the ONLY mechanics working on my vehicles. Truly outstanding!

Laura was amazing! Bought a car there, she fast tracked the registration and made sure I was…read moreregistered and on the road in less than 48 hours! Phenomenal family company experience!!