Opened office quickly when asked. Facility is very clean and secure. Staff was very helpful.read more

Arrived to the location at 2pm it was closed and no one was here. Tried calling and they said they…read morewould be back from lunch at 2:30pm. Came back again at 2:30pm still closed. Waited until 3pm and STILL NOTHING. Had a reservation and everything was already paid for and I took the day off from work to do this and drove OVER AN HOUR TO GET HERE. Very unprofessional and will be calling for a refund.

DO NOT SIGN UP ONLINE! THEY'RE GIVING THE ILLUSION OF…read moreCONVENIENCE, BUT PADLOCK ALL THEIR VACANT UNITS THAT THEY ASSIGN ONLINE WITH A FACILITY PADLOCK THAT REQUIRES AN ON SITE EMPLOYEE TO REMOVE ANYWAY!!! If you rent a unit online, you do not have IMMEDIATE ACCESS as SecurCare Self Storage claims. In my case, I rented online (w/ 3 HOURS access time left before closing at 10pm), got an email stating "You can access your space immediately using the unit number and gate code listed above" (see photo). Confirmed new customer at about 6:48pm. Showed up to the facility around 7pm. My gate code FAILED to open the gate. No onsite employee to help. Took me an hour and 2 phone calls just to get inside the gate. THEN, I went to my assigned unit and it was FACILITY PADLOCKED! Made a 3rd call and they offer two more vacant units WHICH WERE ALSO FACILITY PADLOCKED. IT SEEMS TO BE THEIR REGULAR PROCEDURE TO LOCK AVAILABLE UNITS BUT CLAIM IMMEDIATE ACCESS; A PROCEDURE THAT THEY DO NOT DISCLOSE. I'm losing 2 days that I paid for because they failed to state my unit will be locked until someone can open it Friday. Can you imagine coming into town with a full U-haul under the terms that you will be given "immediate access" only to be told you have to wait 2 days because there's no one onsite to remove their padlock! Daily U-haul fees accruing because of their dishonesty. Verbally, they also use the word "RESERVED", but I began RENTING the unit when I signed the lease, which they also use RENTAL in writing. My time started ticking WEDNESDAY and now I have to wait until FRIDAY for an ONSITE employee because tomorrow is Thanksgiving! Can't believe they haven't been called out for this before. IMMEDIATE ACCESS? Lies. Btw, this number 909-217-7850 is hard to navigate to a human. I know, because I had to call them 4x in my first 2 hrs as a new customer. REGRET is an understatement.

Worst place ever!!! You can't call them! You go in circles with automated phone calls and they…read moreraise the rent every 8 months without sending you an email or notice. Bullshit place! I also found rat droppings in my storage unit. Picking up my Rv today and found a better place cleaner and safer ! Also the kids throw rocks over the fence from the wash and damage you Rv. The guy at the counter says they are not responsible! WTF!!! If you like to be treated like a number or milked dry for you money then you'll love this place. Taking this to better business bureau.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Ive been a customer of cubesmart for about 4 years. I have an inside unit on 2nd floor. When I…read morefirst rented my unit the elevator worked, that was short lived. Ive complained about it numerous times. Still not fixed. So when I remove items walking down stairs is dangerous. Also I can never reach the manager or anyone when I call. Stop by office and no one there. I see the clock on the door go back still no one there. Very frustrating.

The guy Thomas working the front desk is probably one of the rudest people I've ever come across. I…read morewould highly recommend anybody that is considering going to this facility to think otherwise. This person should not be working with the public. I contacted his district manager to complain about him and I'm waiting for a response.

I rented here for 2months, the rate I got was really good. The process of renting and then being…read moredone was simple and timely. Customer service was spot on. I'd recommend it to anyone who's looking to rent at this location. Clean area all around!

Along every step of the way, the service was stellar. Steven's customer service over the phone and…read morein person is the gold standard. Excellent staff here, highly recommend.

Service and quality is great! Mary & Mathew are just wondeful ! We have multiple storage spaces!…read moreWe are happy with our storage.

Came here on a Saturday and was greeted by Matthew who helped us look at available units. It's our…read morefirst time using storage and he made the process very easy. We toured different sizes and discussed what exactly we needed so he could recommend what size would be best. The whole facility is very clean and easily accessible. They have reasonable prices and worked with us on a deal. There's also different forms of payment that they take so it's easy. Their hours are great as well. I would definitely recommend!

Today I was helped by a gentleman who was just about to go on lunch break. He was very helpful in…read moregetting me and the locksmith I had with me come to replace a lock I couldn't unlock due to rust and weathering. I really appreciated his willingness to put his break on hold so I could quickly get in and remedy my situation. It's rare these days when you get that little extra kindness and willingness to go the extra mile. This business also referred me to the locksmith I hired and that was even more helpful and budget friendly as well . I'm very grateful for all the support and great service I received today .

Jose was very helpful, right from the start. He explained everything carefully, and got me set up…read morewith a storage in less than hour. I'll definitely recommend this spot to anyone who needs it.

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!