Been coming to this location as far back as I can remember. This time, I parked on the side near Red Robin so as to avoid having to walk through as much of the mall as possible. This led me right to the escalator that leads right down to Cinnabon. It was later in the day and they closed at 7pm so there wasn't too much of a line. I was greeted right away and didn't have to wait too long to ring out. I didn't want to buy too much as I just came from dinner. Purchased a mini Cinnabon that came out to about $7 more or less. Perfect size for one person with no leftovers. The bigger one is more bang for your buck, but I knew I wouldn't be able to finish it all and didn't want leftover so I opted for the smaller size. Ended up working out. Mall was a little hectic as people were trying to get what they needed last minute but this area seemed fine. Never an issue when I come here. read more

Cinnabon - Bakeries Near Me - Concord, California

Great product, crappy customer service. There was a deal on screen that said buy 4 cinnamon rolls for the price of 3. We explicitly told the cashier that we wanted that deal. He asked if we wanted individual or a pack. We told him whatever the deal was. He proceeded to pack up the individual rolls. I noticed that he didn't give the discount and my partner asked him if this was the deal that was buy for for the price of three. He said no it was the pack. So we said well we want the discount so please give us the pack. He audibly sighed in annoyance. I decided that if he was going to be a jerk about it then I'd spend my money elsewhere. Next time listen to your customer and if you hate your job, get another one. PS. Mrs. Fields is amazing. read more

Love love Cinnabons and when I come shopping I always have to stop. Never have I been disappointed always warm and gooey

I guess these kids working here don't think a customer (who bought multiple items) who is visibly 9 months pregnant doesn't deserve access to a water cup. Clowns read more

I demolished that thang so fast it was ridiculous! There was a little line but the customer service was wonderful so I understand because the young lady so patient and asked and answered questions. My mini bun was hot and delicious. read more

Cinnabon - Bakeries Near Me - Concord, California

This review is only for their Oreo® Cookies & Cream Chillattas: it was a creamy blended beverage resembling a milkshake with prominent, delicious cookies and cream flavor with real Oreo cookie bits in the drink. It was expectedly delicious given how highly caloric this dessert, I mean drink, is (the regular size [24 fl oz] delivered 850 calories to your body!). Definitely something you should indulge in only once in a while. The service was quick and staff was very nice and friendly. I'd definitely go back to this Cinnabon. Two thumbs up. read more

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Amazing experience the cashier was really helpful and friendly I would recommend everyone to stop by if your in the area 10/10 service.

I recommend coming to this location, great staff with yummy food! Everytime I come the cinnamon roll are always fresh and delicious. Customer service is always top tier, anytime I want something changed or customized they're always willing to do it. The store is also always well kept up and bread is always available. read more

I went to this Cinnabon location last Friday because it's closer. I was very disappointed with the staff, especially a person named Mark, this person was so rude and not friendly at all. It is unfortunate that delicious products are being served by someone who appears to dislike their job and customers. read more

My daughter has loved this place ever since she tried it at the age of 4. I've got to admit, I do too. And don't even get me started on the soft center of the roll- the best parts of the cinnamon roll drizzled in the perfect amount of cream cheese frosting. The cinnamon rolls are always served hot, fresh, and made to order. read more

Orlando was very nice very polite and had a great attitude when he took the order for the coffee and hot chocolate and he was outstanding and he and he had a nice beautiful smile and he did a great in excellent job read more

Quick and perfect experience. I walked by as I was strolling through the Concord mall. They had a few options available but I got their original cinnamon roll, honestly a few of of the mini rolls looked super stale. The original cinnamon rolls looked really fresh and it tasted great. I remember these things used to be cheaper, now it's nearly $8 for a single cinnamon roll! read more

The Cinnabon was obviously amazingly good and warm, along with the customer service I received from Abel! Off the bat he greeted us with a smile, continue to take took our order with one, and happily told us to find the untensils and napkins. He also took the time to even check on us! Definitely, would come to this location again ! read more

I visited this Concord location to buy Cinnabons for my sister's birthday. When I returned home I had a issue with the bins. I returned them the next day and received new cinnabons. I also received a call from the manager Dante that wanted to apologize and compensated me for my purchase and travel. Thank you very much! read more

Quick and perfect experience got a nice sweet cinnabon to go couldn't have asked for any better sweet tasting treat to treat myself after walking around the mall for a few hours they were so kind and nice and there was no wait time great service great desert treat. read more

Cinnabon - Cinnabon - Bakeries Near Me - Concord, California

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This Cinnabon is located on the first floor of the Concord Sunvalley Mall and you can smell it from miles away! I love the smell of fresh cinnamon rolls! They have many quick and efficient workers here and they have social distant lines. The line can be long but it can go by really quickly. I'm always a can of their classic cinnamon rolls, pecan caramel, and mini cinnamon rolls. It's always so good fresh because it's very soft and chewy on the inside. You can buy the large packs and take them home and just zap them in the microwave and they're good to go! read more

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I do like the small ones, but they are too dry for my liking. So now, I buy the bigger ones because it's more juicer and fluffy in the middle. Cinnamon is great for your health, so me and my family will be coming back here. read more

Always delicious and never disappointing. There are not many Cinnabon locations left in the Bay Area. Whenever you are craving some okey gooey goodness this is the place to go. I got lucky because they had just put out a fresh batch of cinnamon rolls. It was nice and warm the icing perfectly melted. Not too sweet and just the right amount of cinnamon on the inside. read more

Cinnabon - Bakeries Near Me - Concord, California

They closed without saying anything for over a month and reopened back up... seems like a common thing after I looked at the tips. ^^Came here before and after the fact, I love their cinnabon and coffee, all super sweet and sugary. I enjoy eating it fresh or if I take some home, I warm it in the microwave for a few seconds. The cashier was meh, didn't talk, besides telling me the total and just grabbed the cinnabon for me and took my payment. read more

Cinnabon - Vanilla ice coffee and classic cinnamon roll. - Bakeries Near Me - Concord, California

Pregnancy craving at its best. If you have a sweet tooth or have a pregnancy craving, Cinnabon is it! Luckily I was able to order what they had left, 2 dozen Cinnabons with extra flavor! read more

I'm a fan! Cinnabon is such a great dessert spot! Super casual and plenty of malls have this place. It's usually a quick service, you show up, order, and be ready to indulge. I love this place for the cinnastix! It comes with a side of cream and it never disappoints. They also have a variety of ice coffee drinks. The stix are so fresh and the buns are delicious too! I definitely recommend getting an order here! read more

Cinnabon - Bakeries Near Me - Concord, California

I had not been to Cinnabon in some years so when I saw the mall staple I decided to partake in a treat. My first clue that something was amiss was there was no scent. Back when the chain bake shop was at its peak, the smell of the buns baking would waft throughout malls across America. That is what drew us in. Fast forward to present day. The sweet aroma is no longer and the quality is down. I wanted the caramel pecan bun, but somehow they were out at 11:30 in the morning. I opted for the small pack of 5 mini buns. These buns tasted just like the refrigerated Cinnabon version from your local grocery store. This was not what I expected at all. My palette anticipated the buttery, and moist buns of years past. I was very disappointed. read more

Always a yummy treat and worth a visit to the mall! Had to buy my honey his favorite dessert! All the employees are super nice and fast! The iced coffee and mocha latta chill is also delicious! A true classic! read more

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I would give zero stars if I could Paula is the most rudest unprofessional person to ever be a manager at a store like that I clearly showed her my receipt and she still didn't help me no refund or exchange my Cinnamon Rolls! The cinnamon rolls were very hard when I took them home even with microwave they were hard as a rock and let me tell you Paula is not good for the Cinnabon franchise. read more

My review is about the staff & false advertisement. Workers here were rude specially the ones preparing & making Cinnabon in the morning. Advertisement, suppose to open at 11:00am on Sundays 11:25 still closed. One of the employees, rudely told me we don't open til 11:30pm. Understand, holiday season is busy but be polite to customers. Your product still great. Thanks. Jojo P. read more

Mmmm OMG make me drool! I was craving Cinnabon ever since my pregnant friend mentioned it LOL This Cinnabon location is the biggest I've seen! Most Cinnabons are just walk-up counters or if they have seating it's usually only like one or two tables. This Cinnabon is kind of like a mini cafe, and they have a few tables out. I like that it's nice, wide and bright. I got a classic cinnabon and their mochalatta. Both are super delicious! I love me some iced coffee and their mochalatta hit the spot! I know where to go now to get my cinnamon roll fix! read more

Cinnabon - Classic Cinnabon and Mochalatta Chill - Bakeries Near Me - Concord, California

Lexus is so helpful! I don't know why the other reviews were so poor about service. We ordered a 6 pack and asked to pull 2 out to heat up and eat now. She was very accommodating to our asks and very nice about it. read more

Every time you go to Sun Valley Mall this place lures you in just by the wonderful aroma of Cinnabons! However, I am quite a lucky girl since I do not like Cinnabons. Alternatively, they do have other drinks/treats that aren't 1000 calories at a time. I wanted to get something small and not too sweet. I asked the cashier if I can get a fresh order of Cinnasweeties. She stood there and finally said yeah I guess.. I mean, I know it's 30 minutes to closing and you need to sell what you have but I am not eating something that has been sitting for hours. The malls are known to hire young kids who try their absolute best to provide customer service but it always fails. I really do not think a small order of Cinnasweeties ( 5 dough balls to be exact ) was asking for too much. I would probably go back here again and ask for fresh items again =) read more

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I love Cinnabon. There is nothing negative about those amazing buns of cinnamon love. The location in the SunValley mall is consistent with all other locations that I have been to. The area is always clean, plenty of napkins and utensils. The staff aren't super friendly but by no means are they mean or rude. There is always a good supply of both cold water and milk Sometimes I walk by and try to pass it but it never works. I am hooked. read more

Cinnabon - Bakeries Near Me - Concord, California

We've been going to Cinnabon for years. My Husband never gets the frosting. When we went there this last week you could taste that they have changed the good quality of ingredients, especially the cinnamon. Sad to see. We won't be back read more

We were charged 3 times for one order when checked w/ bank. Phone number doesn't work. How are we supposed to get in touch with you without having to physically go back there? This is very bad business practice. 6 pack, was not fresh despite being told it was just baked earlier in the day. Seemed more like day old. Unhappy customer. read more

they back in business guys! go grab you cinnamon rolls now! It's been almost a month when they close down, I'm really happy they reopen again and back for business read more

Cinnabon - Bakeries Near Me - Concord, California

I know... 800 calories a Cinnabon... so what ?! Because I love this place and it's still as good as is gets! Their staff was friendly today, the place was kept up, food looked oooey gooey & my memory sensors went into memory lane of how it tasted in years before and I knew in that second that when I ordered my Cinnabon, it would still taste the same way as when they first opened. Consistency guys... bcuz I'll be sad to have come here and it didn't taste the same. Well on this particular day and normally eating clean and salads and stuff like that... I've been dreaming of cinnamon bliss... and when I went to do my morning workout burned 800 calories in 1 hour at OT, I said it's been years let me go have a Cinnabon! I headed straight here. And yes was satiated. The prices have gone up but it's worth it because it tastes the same. Some people are picky, gluten free , low cal sugar... what not... Mind you, I don't eat this all the time ... so when I ate this today I am just blissfully happy to have this in its original recipe. Do not change this please. I even bought a 4pack to take with. Because I don't live in the area anymore. So Cinnabon, ThankYou for not changing. Just start a rewards loyalty program please. This place is in a mall, so mall parking lot. It is located 1st floor, across a Lane Bryant (go figure), mrs fields cookies and it is a big store so large open seating to enjoy your Cinnabon. Some people complain about the cashiers, and I get it (maybe they're not happy) but smile , ask them how their day is and they'll smile back. We're all human. And they handle our food so always Be nice to people who handle your food!!! After I smiled the cashier smiled too and it only just takes seconds. Besides it's Cinnabon.., go get your sugar high on! read more

Cinnabon - Bakeries Near Me - Concord, California

They are usually pretty good but a little pricey for what you get. The other day we spent over 20 bucks on a box of cinnamon rolls. We got them home and heated them as directed on the box. The dough had hardly even rose when they were baked. Almost like they rolled them up and threw them right in the oven. Very disappointing. Ended up tossing them because they were so bad. read more

Cinnabon - Bakeries Near Me - Concord, California

I had never before had Cinnabon. Yes! That's correct! I am the anomaly in today's mall culture. After watching an episode of Undercover Boss on the OWN network, I was so impressed with the company that I decided to try Cinnabon for the first time! I visited TWICE! One visit was good. The other visit was bad! : ( Visit #1: During my first visit, I brought my little nephew who had never tried Cinnabon either! (Who ARE we? : ) This first visit yielded good customer service from the manager and a fresh product. We enjoyed our to-go Cinnabon Classic Roll and Mini Rolls at home. I *thought* that I had seen the light! Wrong! Visit #2: I came in for a second visit after receiving a promotional e-mail for a Mocha Chillatta. Mmmm, sounds good, right? Wrong again! : ( When I arrived 30 minutes prior to closing, the cashier told me that they had run out of Mocha Chillatta! Another employee shook her head and suddenly the cashier said that this drink *was* available. A third employee proceeded to open a plastic bucket and pour the contents into a clear plastic cup, topping it with whipped cream. Ewww! When I inquired as to whether this was a Mocha Chillatta, the employees stated that it was. I asked why it was in a bucket and they told me that they started to clean up early since it was 30 minutes before closing. The unappetizing manner in which the drink was "prepared" made me concerned : ( In addition to the Mocha Chillatta, I purchased a Cinnabon Classic Roll to-go since my initial roll had been so good. Unfortunately, this was the worst $4.16 I have ever spent. (That's saying a lot). The Cinnabon Roll tasted odd!! I asked a family member to taste the roll, and they also said that it had a weird taste. It was so unpleasant that we could NOT consume the Cinnabon Classic Roll and threw it away : ( Thus, I won't be returning to Cinnabon anytime soon and will simply remember my one and only good Cinnabon. RIP read more

No product for sale (well, no cinnabons or minibons-not even To Go products) However, once the buns were ready the cashier apologized and that was greatly appreciated. read more

Cinnabon - This has been the only product available for the last 30 minutes. - Bakeries Near Me - Concord, California

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Went here on Valentines Day & Mei was a cashier! She was so nice & sweet. Would highly recommend. She convinced us to buy the Valentines Cinnabon's! Thanks Mei! read more

Cinnamon rolls always fresh and warm. Customer service is always friendly. Parking can be challenging sometimes because they are located in Sun Valley mall. read more

Awful customer service! Girl with the glasses was super rude and shouldn't be working here. Didn't get her name but she's working today, December 19th at 1:15 pm. read more

Customer Service is terrible. The girl name is something like Armerelle, she's black with braids. There were four girls there today, we literally just left Cinnabon like 3 minutes ago in the Concord mall, and one young lady was helping a man, so we stood on the side of that customer and we were waiting and none of the other three girls said one word to us, so my mother said is she the only one working I said I think so, and then the black girl at the register to put left side said, "I was waiting on you" and I told her that's not customer service you are suppose to greet the customers and say how can I help you? And she looked at me and my mom and walked off and starting doing something else, one Hispanic girl rolled her eyes, and the other Hispanic girl who stated she was in charge today because there was no manager there quietly apologized. I hate how people lie in interviews or say that they have great customer service and people skills and then when they start working they are the rudest individuals ever. Then the young lady with glasses who also was black asked if the other girl helped us and we said "no" so she helped us. Mind you the other black girl was texting on her cell phone at the register. read more