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    Serrato's Automotive

    3.3 (7 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Serrato's Automotive

    Auto transmission repair

    Oil changes

    Serrato's Automotive Photos

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    C & A Foreign Transmissions

    C & A Foreign Transmissions

    4.0
    (12 reviews)

    Worst Company i've ever worked with. I'm a big advocate of having a reliable shop to trust with…read moreyour car , and i even wanted this to be the shop for me being that my shop that i've been going to for 5 years recommended them and they were close to my job. i gave the shop my car to check out the transmission due to jerking that i was experiencing in the trans, the shop told me that they did not see anything wrong with the trans. From there they tried to sell me another service. I was not against the other service that they offered, but i wanted to hear more in detail about it. The bad experience stated here. I asked to speak to the tech about it, and they refused to let me speak to the tech and give me more detail on what i was paying for. and it left a bad taste and my mouth but i took it for a grain of salt and assumed i was over reacting. later in the day after receiving my car back my girl noticed that our seat would no longer adjust and the button for the seat was pushed in. I then called the shop to find solution. they then tried to charge me another 100 diagnostic to check the situation rather then just looking at the seat that was damaged after. I took it to the shop to talk to the owner and he yelled in my face as i remained professional and calm as i had my work gear on and could not make my employer look bad,and i have it all recorded. At parts i asked him why is he yelling when i remained calm. He then digressed and then went back to yelling. Probably the most frustrating experiencing i ever had. It was like talking to a controlling parent. I won't bash the shop because i'm sure they do good work. but working with a company that has integrity is important and this is just not that shop. i also noticed that another customer had a similar experience.

    As a small business owner I really don't like trashing other businesses, but in this case it's…read morecompletely warranted. I was recommended to this place from a mechanic I trust and had been working with for 20+ years. He was busy at his establishment, knew I needed my daughter's car fixed, and said this place would mirror his own. The front desk was absolutely professional and kept me informed on the issue at hand and the fix needed. The price quote was respectable. While the actual fix took a month, due to employee vacations and enquires with OEM dealers, the front desk, while anxious due to the delays, was still professional during each email/phone exchange. My first clue of poor work was when I picked up my daughter's car and the lower center console was completely destroyed/non-existent. This shop claimed it was "like this before we worked on it" then doubled down on the excuses of poor work by saying, "Well one part of the console had JB Weld". Indicating that was reason enough to destory the entire lower console. Further, they were not at fault or needed to even attempt a professional fix or offer any other solution. Reluctantly I moved on and ordered another console that day. 7 days later, the gear shift they replaced snaps; this is where this establishment becomes completely unprofessional. First, they offered no efforts in getting my car back to their shop, as it was completely undrivable. Secondly, I'm told my child pulled too hard on the gear shift snapping the shifter. They doubled down by saying, "This car had a recall on the shifter mechanism, and this car slipped through the cracks." So again, not thier fault even thought they were working on the shifter mechanics. They simply blindly put a new part on without checking for any "gotchas". If you're looking for a place that looks at all angles when addressing an issue on your car this is not the place! This mechanic, Carlyle, blindly or purposely placed an OEM shifter on my car and didn't once think of the other pieces involved in the shifting . To add to the unprofessionalism he proceeded to overtalk, raising his voice and even yelled and shamed his customer on a simple discussion of facts. The fix was a $45 part and additional $700 in labor. 2 months later the car still isn't finished and this company all of the sudden doesn't answer emails. To anyone needing proof I've saved every email exchange. It's obvious when and why the communication stopped. Photos will be made available once my finally get my car back.

    Christian Brothers Automotive Champions

    Christian Brothers Automotive Champions

    3.9
    (39 reviews)

    This location knows the value of good customer service. I'm sure they have long standing customers…read morebecause they treat you well. It may not be as cheap as the corner mechanic but at least you know you are paying for quality work and that it has a warranty if anything goes wrong. I gave 5 stars because of the personal touch. They have a prayer book in the corner. The waiting area and bathroom is clean. They offer you coffee while you're waiting. And they got the good creamers! Not the nasty powder stuff. The bathroom has a little basket with items to refresh yourself. Honestly was the best auto shop lounge area I've ever been in. I appreciate Bryan and Richard for taking care of my vehicle needs. I dropped my vehicle off while I was going out of town. When I returned, the car was not ready yet, as I had hoped to get it straight from the airport. I was thankful that they sent an Uber to take me back to the shop when the car was ready because I do not live close. It was only convenient to drop it there because it's not too far from IAH. Richard noticed something didn't sound right as I was about to leave and made sure it was fixed before I drove off.

    Don't be FOOLED by the name...CHRISTIAN BROTHERS AUTOMOTIVE the owner CLIFF called but not to do…read morethe RIGHT THING but just to make it clear they are intentionally over charging every chance they get. Oh please don't think that AAA will help, since they refer you to CHRISTIAN BROTHERS AUTOMOTIVE...guess they have a partnership

    Serrato's Automotive - autorepair - Updated June 2026

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