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    Servco Subaru Māpunapuna

    4.3 (262 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

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    Subaru Crosstrek

    Bought my 2026 Subaru Crosstrek Premium about a month ago. I think every time you make a big purchase like this, it can be exciting but also stressful. Fortunately, the vibe at Servco Subaru Mapunapuna was not high-pressure, which I know many would appreciate. Servco Subaru has a "no stress, fair pricing" policy. That's great for folks who find negotiating to be nerve-wracking/frustrating (I know at least anecdotally that a lot of people feel this way). If you're used to negotiating, though, it could present a challenge. However, sales consultant Jarrett Miyaguchi and his manager were able to help me via trade-in of my previous vehicle. As I said, I've had my Crosstrek Premium for about a month and I haven't regretted the decision. I like the safety features and the way it drives, especially now that it's been really rainy. Jarrett actually drove out to the Kaimuki lot to get my vehicle for me and stayed late to clean the vehicle, install the all-weather mats, etc. (it was a Saturday so I think the person who would normally do that wasn't there), and go over the basics of the vehicle. I also appreciate that when you test drive at the Mapunapuna location you get to take the vehicles over some hills and briefly merge into traffic. A lot of folks here have mentioned how much they love their Subarus and how they've bought Subarus for many years. It may be helpful to share that that's not how I got to my Crosstrek. I had been driving a Honda for over a decade and it was still running when I traded it in. So Honda proved its reliability if nothing else. If you had asked me at the outset what I'd be getting next, I probably would have said another Honda. But because I test drove several other vehicles (including Honda) , I arrived at an independent decision that the Crosstrek was the vehicle I actually wanted. I believe Jarrett did understand that and did what he could to help get me into the car.

    Our salesperson, Ed, was easy to talk to and thorough and he went the extra mile to collect all the things I forgot to take out from my old car so I can pick it up later. He even took us to see where the Service Department is as well as if we had to tow the car during off hours and instructed how to fill out a form, put our keys in it and drop it in the drop off box for the next business day. Highly recommend Servco Subaru.

    Poster
    Rani R.

    Hard to recommend a business that has you make reservations for service and then can't work on your vehicle anyway. They need to fix this if they want to keep what's left of their reputation.

    Claire H.

    Super happy with our BRZ purchase! Our salesman Ryan was professional and communicated with us throughout the buying process! I appreciate that they listened to our concerns then acted quickly to help us. There was one hiccup but Ryan and Joe resolved the issue quickly and professionally. If you need a new or preowned car, I highly recommend Servco Subaru Honolulu!

    Eddie T.

    This is an update to my previous Yelp review about my bad experience with a Subaru Mapunapuna Service Department Service Writer now trying to overcharge me from my first intial quote two weeks ago about changing my Steering Rack. It went from $1,500 first quoted by Service Writer Race Nam to now $1,700 plus by the current Service Writer who took over for Nam. At the end of my previous review the Business Manager texted an apology for my unsatisfactory bad experience with the new service writer and promised to take it up with the General Manager. Just to let you all know, there has been no reply or response from the General Manager to me thus far! Seems like Subaru only does this for all show, but no action!

    2021 Subaru Crosstrek
    Garry Y.

    Buying a car is stressful and during a pandemic even more so. We were in conversation with Pam Wong, one of the Managers of Servco Subaru. She directed us to talk with Dorinda Shimazu. Dorinda was friendly, knowledgeable and not a pushy saleperson. We were shown the vehicles in the lot and determined that we might want to try driving the 2021 Subaru Crosstrek. Much different than before. You give the dealership your Driver License and Insurance and they send you off with the car WITHOUT the salesperson. We got to try driving around Salt Lake area and dealing with traffic. The SUV is different from the car we were used to driving and has so many more bells and whistles. We were pleased with the performance. Come back to the office and deal for the car? We came back and found that it is a fix price, no negotiation process. They give a price and we can choose options. It was nice that they setup pickup of the auto on a different day. They had a chance to wash, and make the car pretty, they also gave us a full tank of gasoline. I have to say that this was one of the most easiest transaction for an automobile. The last transaction I had with my past auto was a Nightmare and I would never go back there. Definitely See Dorinda and she will treat you right.

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    29 days ago

    Service completed in a timely manner and courteously. Will come back again when necessary.

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    3 months ago

    Text my sales rep something going on with the eye sight. Still no response. I should have found someone that cares

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    Aloha, Just! Thank you for sharing your positive experience!

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    Page 1 of 7

    Ask the Community - Servco Subaru Māpunapuna

    Review Highlights - Servco Subaru Māpunapuna

    Dorinda was our first point of contact and greeted us like we were already part of the family.

    Mentioned in 29 reviews

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    A million times better than Leeward. Service rep Mana is a blessing! Very courteous and…read moreprofessional. Was initially told it would take a 4 hour wait but my Kia was done in 1.5 hrs. 5 stars out of 5!!

    I give Kiet a 2.5 stars. As a business owner, I don't have time to waste. I had a goal of…read morepurchasing a car that day as I have other obligations to attend to. I let them know I rented a car for only 1 day and that I need to return the car by 2:30pm. I asked him to give me their best number on a new 2025 Sorento because I don't have time to waste and that number will determine if I buy or not. They didn't listen and so I left to go to Honda. While I was at Honda, Kiet text me that he spoke with his manager and they will agree to my number. I was happy but frustrated because they didn't hear me when I said I don't have time to waste. So I left Honda to extend my rental car another day. Since we wasted so much time, I took my son to grab a late lunch before purchasing the car. After lunch I had the clarity of mind that since I extended my car rental; that I don't have to rush now since I had already rescheduled my viewings with my real estate agent. It was a blessing in disguise because I ended up going to a few more dealerships and landed at Jerry V's just down the street. I told them the same thing I told Kiet. I don't have time, and I asked, if you can give me this SUV for this price out the door, I will buy it right now. The manager came out to speak to me directly and asked if I had any wiggle room. I said no. As a result, I was able to buy my son a brand new 2026 Santa Fe with black leather interior for the same price cash out the door for what I would have paid for on the 2025 Sorento. So lesson for all, not every set back is a bad thing. Kiet is a good salesman as he does follow up, he just needs to work on his listening skills and understanding exactly what a customer needs.

    A1-Auto Sales

    A1-Auto Sales

    (356 reviews)

    This was by far the worst car rental experience I've ever had. I booked a rental online and, upon…read morearrival, realized their hours conflicted with my early morning flight. I asked to return the car one day earlier, but they refused to adjust my reservation even though the payment had not yet been processed. When I called to speak with a supervisor, instead of helping resolve the issue, he gave me an explanation that made no sense, became irritated when I questioned it, called me "ignorant," and hung up on me. The customer service was completely unacceptable. On top of that, getting to the rental location requires finding a shuttle that only comes about every 15 minutes, making the process even more inconvenient. Save yourself the frustration. Whatever money you think you're saving is not worth the poor service and hassle. I would not recommend this rental company and will never use them again.

    TL;DR - choose any other company!…read more Upon arrival, she. You go to rental transpo, the car rental shuttle driver will tell you, they have never heard of this company.... --- clue 1 your walk to the offsite shuttle will take you to "pre-arranged 4" and then to the center isle to wait for your shuttle. Which comes every 15-30 minutes. While you wait in the heat and humidity, you will be dreaming of an air conditioned shuttle. That will be dashed comely. As they pull up, in an unairconditioned van. ---- this is clue 2. In the van, the van drivers encourage conversations about politics! On vacation, with strangers. I wanted to throat punch my fellow passenger and driver by the end of the ride. It was already a long day, not, sweaty and uncomfortable physically and now this Bs? Let do something simple, like talk about the weather. And not open with are you republican or democrat....----- annoyed point 5 The sign by the driver. "Drivers only work for your tips, Venmo and Zelle accepted" ----- clue 3. A company that doesn't even pay its van drivers. Arrival to rental facilities. No ramp, not Ada compliant. Leave roller bags outside, as you go in to pick up your car...As a traveler, traveling along, this makes me feel total sketch. But, hey it's the local way. the lot is all gravel, so not easy to move those roller bags around. Inside, as you are away from your bags, and feeling vulnerable. You explain all the insurance you carry, yet none of them are "good enough". And the feeling that if you do not get "their" insurance, these fools will find anything to bill you for later. They even... take your phone and cancel the prepaid insurance you had. And all the documents are in a different same then the place you "rented" from online. I wonder why, oh cuz the fools have to keep changing their names to run from honest reviews and keep getting tourists to rent cars... clue 4-10 They bring you a car with 115k miles on it. No usb plugs, but a lovely cd player. And you think how the AF am I going to navigate if I cannot "see" or "hear" mapping instructions??? Don't worry they will upsell you in the lot from a 12 yr old car, to a 10yr old car "new car", which btw is not on the list inside when picking out the car... and try to charge you $30 more a day. Which still barely has modern car amenities. Then try to drive that piece of car... turns like a Mac truck, reds an oil change, was not cleaned out, sand on everything, no washer fluid. One highlight- the car looks local and I got waved thru a road where they would gave Gould a tourist to turn around. And maybe your car won't get broken into. This rental experience started wretched, and continued to be the top 5 most worst travel decisions I have ever made. Learn from me. Use real car rental companies. You'll save money, frustration and time in the end.

    Servco Subaru Māpunapuna - car_dealers - Updated September 2026

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