A million times better than Leeward. [[HIGHLIGHT]]Service rep Mana is a blessing! Very courteous and professional.[[ENDHIGHLIGHT]] Was initially told it would take a 4 hour wait but my Kia was done in 1.5 hrs. 5 stars out of 5!! read more

[[HIGHLIGHT]]I give Kiet a 2.5 stars.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As a business owner, I don't have time to waste. I had a goal of purchasing a car that day as I have other obligations to attend to. I let them know I rented a car for only 1 day and that I need to return the car by 2:30pm.[[ENDHIGHLIGHT]] I asked him to give me their best number on a new 2025 Sorento because I don't have time to waste and that number will determine if I buy or not. [[HIGHLIGHT]]They didn't listen and so I left to go to Honda.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While I was at Honda, Kiet text me that he spoke with his manager and they will agree to my number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was happy but frustrated because they didn't hear me when I said I don't have time to waste.[[ENDHIGHLIGHT]] So I left Honda to extend my rental car another day. Since we wasted so much time, I took my son to grab a late lunch before purchasing the car. After lunch I had the clarity of mind that since I extended my car rental; that I don't have to rush now since I had already rescheduled my viewings with my real estate agent. It was a blessing in disguise because I ended up going to a few more dealerships and landed at Jerry V's just down the street. I told them the same thing I told Kiet. I don't have time, and I asked, if you can give me this SUV for this price out the door, I will buy it right now. The manager came out to speak to me directly and asked if I had any wiggle room. I said no. As a result, I was able to buy my son a brand new 2026 Santa Fe with black leather interior for the same price cash out the door for what I would have paid for on the 2025 Sorento. So lesson for all, not every set back is a bad thing. [[HIGHLIGHT]]Kiet is a good salesman as he does follow up, he just needs to work on his listening skills and understanding exactly what a customer needs.[[ENDHIGHLIGHT]] read more

Aloha Kia Airport - Missed opportunity - Auto Repair Near Me - Honolulu, Hawaii

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Extremely Unprofessional and Disrespectful Experience with salesperson K. I am writing this review to warn future buyers about the unacceptable customer service I experienced with salesperson K at Aloha Kia Airport. I negotiated the price via email beforehand and arrived early with a cashier's check, expecting a smooth transaction. However, salesperson K double-booked my appointment and made me wait over 30 minutes. When he finally stepped out, his very first response was to demand that I sign the contract and hand over the check before even inspecting the vehicle. It became clear why he was acting this way: his entire attention was focused on other potential buyers he was negotiating with at the same time. Because I had already agreed to buy the car, he treated me like an afterthought and tried to rush me out as quickly as possible. Continually leaving me behind to go back and attend to those other clients, he showed zero care for my experience. As a first-time Kia buyer, expecting a basic walkthrough of the vehicle and a proper test drive is completely reasonable. Instead, salesperson K looked visibly annoyed when I asked to see the car. He simply handed me the key, pointed at the vehicle, and walked away. During the brief walkaround, he displayed a dismissive and hostile attitude toward basic operational questions. After showing me how to turn on the AC and radio for about a minute, he told me to test drive the car alone and immediately rushed back to the other clients. To make matters worse, after the purchase was complete, he completely ignored my text inquiries for over a week, showing a total lack of post-sale accountability and professional courtesy. Treating a paying customer with total disregard is completely unacceptable. I deeply regret buying a car here and strongly advise future buyers to avoid working with salesperson K. (Note: I am not seeking any personal contact or negotiation from the dealership regarding this review.) read more

TLDR: Kiet was good. There was a $500 tracker that was not mentioned while negotiating on the car. Email took over a day to get a reply for a follow up question. I would probably go to them again. Kiet helped my husband earlier in the day. My husband said the sales person was patient and not too pushy. Later, I went down to the Aloha KIA pre-owned lot and was able to speak with Kiet after a wait (he was with another customer). I was transparent with Kiet, he was transparent with me, I felt like we understood where we were both coming from. We had another car being serviced that we were willing to trade in, so Kiet and I went to the next door lot so he could assess the trade in value. I appreciated that he was upfront that the car I was buying did not come with a spare. As far as what happened, we decided to get the car. I disliked that emailing a day later to confirm the name of something took an extra day to get back to me. I also disliked that they were not transparent about a $500 tracking system that comes with the car. That was quite rude and annoying. read more

Aloha Kia Airport - From inside - Auto Repair Near Me - Honolulu, Hawaii

Total Lemon. My 2024 Kia Carnival failed repairs 3 times and spent 31 days in the shop. Despite meeting Hawaii Lemon Law criteria, Kia America refuses to take responsibility. As a local tour guide, this has ruined my livelihood. See the full evidence here Www.youtube.com/watch?v=oc18j-uzM2E read more

Aloha Kia Airport - "Engine oil leak recurrence after repair - Auto Repair Near Me - Honolulu, Hawaii

[[HIGHLIGHT]]Left multiple messages to the service department since no one ever answers the phone.[[ENDHIGHLIGHT]] Even had the call transfered from the sales dept a few times. No answer, call goes to voicemail then nothing. [[HIGHLIGHT]]I like my car but never buying another Kia again because it's a pain to contact the service dept.[[ENDHIGHLIGHT]] read more

Decided to go to Kia Honolulu after seeing a Kia EV9 Land online the night before, and I'm insanely glad I did. I was connected with Martin Kozlik, and from the moment we started working together, he COMPLETELY exceeded expectations!!! [[HIGHLIGHT]]Martin is hands down one of the best salespeople I've ever worked with! He is incredibly knowledgeable, patient, and genuinely cares about making sure you're comfortable and informed every step of the way.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He never once made me feel pressured, and instead made the entire process feel easy, smooth, and actually enjoyable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He took the time to answer every question thoroughly and made sure we felt confident in our decision -- which says a lot.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also have to give a huge shoutout to the sales manager, Gi, who was just as phenomenal. You can tell immediately that he runs a great team. He was transparent, professional, and worked with us to make sure everything came together in the best way possible.[[ENDHIGHLIGHT]] The level of care and effort from both of them really stood out. [[HIGHLIGHT]]This was honestly one of the best car-buying experiences I've ever had. Martin and Gi went above and beyond, and it never felt like just another sale -- it felt like they truly wanted to take care of us.[[ENDHIGHLIGHT]] If you're going to Kia Honolulu, do yourself a favor and ask for Martin. You will be in EXCELLENT hands!!! read more

Everything about this place is awful. [[HIGHLIGHT]]Their sales representatives are the definition of sleazy salesman.[[ENDHIGHLIGHT]] Their finance manager tries to act like he knows what he's doing when his extremely unhelpful. If you ever need to get service done on your car, good luck getting a hold of their service department. I have also talked to other people who have dealt with the dealership and they've had the same experiences. I cannot exaggerate enough how much I hate this place. Avoid at all costs read more

I brought my 2016 Soul in for some electrical work (ABS, TPMS, traction lights stayed on). Was able to drop it off on this past Tuesday. Was told they had to overnight the part. They said it would be here by Thursday and fixed by Friday. The person said it would br $1100. I wasn't happy with that, but I accepted it. On Friday when I called to get a status, the said it was $1600! I called BS, and they said the first number was an estimate BEFORE taxes and fees. WHAT? They were 'generous' enough to take $100 off for military, but still, $500 more than the original estimate? [[HIGHLIGHT]]Aren't they supposed to let the customer review the work order before doing anything to the car?[[ENDHIGHLIGHT]] Very disappointed. Will never go there again. read more

I bought a car in August for 17,000. Nine months later I need to move off island and they offer me $9,000 for the same car. I barely drove it, it's in the exact same condition. This place is your typical skeevy used car lot of con artists. Go elsewhere. read more

[[HIGHLIGHT]]Terrible customer service, condescending and unhelpful staff (especially some of those on the management), and just a waste of time.[[ENDHIGHLIGHT]] I purchased a vehicle from this dealership. It was not too long ago, and I had needed the car looked at for what I deemed was a minor issue at the time but wanted it looked at anyways since it was still well within the warranty. [[HIGHLIGHT]]Prior to the appointment, I had tried calling the dealership multiple times but they are hard to reach. Finally, they answered after weeks, so I booked an appointment and was told it would be about a month from the time of the call.[[ENDHIGHLIGHT]] When I had gotten there, they checked me in and took my car to be looked at. Nearly 4 hours after my SCHEDULED appointment time, I inquired if they were nearly done or had even looked at my vehicle. I was met with a very confused, "which one was your car? I think we forgot about it." How could you folks forget about a car that an appointment was scheduled for??? What is the point of booking an appointment and checking in early, just to have my vehicle forgotten 4 hours after my appointment time? [[HIGHLIGHT]]When I was approached and spoken to by a supervisor or manager, he was not helpful either and was just rude -- he told told me I could just take the car and go and not have it looked at.[[ENDHIGHLIGHT]] If you can't handle taking care of cars, then don't even bother letting people schedule an appointment and waste their times. Very disappointing. I will not get a KIA after this which is a bummer since I do like my car. It feels like the warranty is just fluff and practically nonexistent. [[HIGHLIGHT]]This dealership needs to have its staff re-trained or re-evaluated.[[ENDHIGHLIGHT]] read more

I contacted the manager and explained our experience and lack of customer service. He replied quickly but never followed up with any detail.

Do not service your car at Aloha Kia Airport. Their service is unbelievably slow. I took my car in for an oil change service. After waiting 3 hours, I inquired about the status of my car and was informed they hadn't even started yet. I had to wait 4 hr. 40 min!! They didn't even have the courtesy to wash my vehicle. [[HIGHLIGHT]]Extremely disappointed![[ENDHIGHLIGHT]] read more

Sales management denied my request to do email negotiations before commiting to coming in. [[HIGHLIGHT]]Fortunately the 3 other dealerships I was in communication allowed it.[[ENDHIGHLIGHT]] Take your business elsewhere folks, email negotiations is normal now and a lot less stressful with the car salesman tactics you walk into. read more

[[HIGHLIGHT]]Mana is the BEST at Aloha Kia. He has amazing customer service![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is always responsive, professional, and exceeds our expectations when we bring in our vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We don't have to stress about anything, he always makes sure we are taken care of and makes the transition as smooth as possible.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Customer service is lacking.[[ENDHIGHLIGHT]] They must have left it at their former location on the corner of Lagoon Drive. [[HIGHLIGHT]]Felt that because my Kia Soul was not new but more than 5 years old, the level of aloha wasn't there.[[ENDHIGHLIGHT]] read more

TL:DR; 1 Star for the Service department (More so their troubleshooting steps to resolve an issue), 1 Star for the difficulty of making a simple appointment (it's easier to make an appointment at an Apple Store than it is to get on the phone with a live person or make an appointment here), and 5 Star for the Parts department. Details below. The one issue I do not like about the Service department is the need to run diagnostics and charge you that fee no matter what. My issue is not with the people there because they were very friendly and helpful; my issue is with the company's standards of charging for a diagnostic for something that doesn't need it. I went in today knowing there was an issue with the brake lights not turning off. Typically, that tells you that the problem is either the rubber stopper between the brake light switch and the brake pedal broke, or the brake light switch itself needs to be replaced. Because the diagnostic is mandatory, it costs $205, up ~$60 from what it used to cost, just for them to look at your vehicle. It's a mandatory step and a quick way for the service department to make a buck off of you. Now, just for the sake of running numbers, the rubber stopper is less than $3, and the brake light switch is less than $41. Here's the issue: after going home and finding out that the rubber stopper broke and the pieces were on the ground, I would probably have spent over $240 just for a $3 rubber stopper IF I had checked in my vehicle to be looked at. Tell me, how does a mandatory diagnostic justify a $3 part? After finding the broken rubber stopper, I called Kia's Parts department, and I have the part coming in next week. Until the part comes in, I picked up a cabinet rubber bumper from Home Depot as a temporary solution. My suggestion? Please don't assert a mandatory diagnostic for problems that don't need it. Troubleshooting steps like these are reasons why I suggest to others to visit other repair shops. Just do an honest job and not try to charge your customer base for every little unnecessary thing. That's how you lose trust in your brand. read more

[[HIGHLIGHT]]Non existent response from their sales department.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I inquired about a Kia soul EV and was told someone would reach out to me and nothing.[[ENDHIGHLIGHT]] read more

Aloha Kia Review I went to Aloha Kia looking for a new vehicle and had a very disappointing experience. I worked with two different salesmen (they even sent in another one to "seal the deal"), and they quoted me an out-the-door price that I agreed to. Based on their word, I allowed them to pull my credit and start the purchase process. However, when I reviewed the paperwork (after they had already pulled my credit), I realized the out-the-door price they gave me wasn't accurate--it was higher than what they initially told me. This kind of bait-and-switch tactic is incredibly frustrating and unprofessional. I ended up leaving, disappointed in the lack of transparency. I wouldn't recommend Aloha Kia if you're looking for an honest and straightforward car-buying experience. read more

[[HIGHLIGHT]]My initial experience at Aloha Kia was fine, purchasing my 2022 Kia Soul new.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My recent experience, however, has trashed whatever good feelings I once had.[[ENDHIGHLIGHT]] My car needed service so in July I took the soonest appointment available - in November! A ridiculous and unacceptable amount of time to wait. But then my car began stalling, totally losing power each time. After a few days of this it died completely yesterday and would not start again. (And reading online reviews I discovered that this is common for Kia vehicles.) [[HIGHLIGHT]]I called AAA for a tow, then called Aloha Kia to let them know I was coming with my non-functioning car. There was no answer so I left a message.[[ENDHIGHLIGHT]] On arrival via the tow truck I was informed by a service guy that they would give me zero assistance, as they only do work by appointment. [[HIGHLIGHT]]In anger I asked what I was supposed to do with a dead car for the next two months till my appointment and he said I would have to just tow it to my house.[[ENDHIGHLIGHT]] So now I am forced to take my currently-unusable car to an independent repair company and pay for the repairs - even though my car is still under warranty - or have no transportation for two months. [[HIGHLIGHT]]This very negative review now joins the MANY other similar ones on Yelp for this shoddy dealership.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wonder if anyone in the national Kia organization is aware of this terrible customer service and the damage it's doing to the brand's reputation - not that they'd necessarily do anything about it, which they probably wouldn't.[[ENDHIGHLIGHT]] I would NEVER consider buying another Kia and I am telling as many people as possible about how I was just treated. read more

[[HIGHLIGHT]]I'm trying to get a hold of a person to verify my upcoming appointment but Service department keeps ringing.[[ENDHIGHLIGHT]] Called several numbers: 888-673-2657, 808-451-3139, 808-755-2553. [[HIGHLIGHT]]Also tried the online chat to now CANCEL my upcoming appointment but when selected Aloha Kia Airport nothing further happens; no reply from the chat person.[[ENDHIGHLIGHT]] I'm taking my service to another location so want to cancel my appointment. read more

Late post but feel you all need to know the kind of experience I have had with ALOHA KIA. NO STARS FOR REVIEW. On Jan 28th 2025 my 2016 KIA SEDONA was towed to ALOHA KIA NIMITZ. My vehicle stalled on me MID WAY on the freeway heading home, my check engine light came on and vehicle started to desilorate, I pressed on the gas nothing it just was stalling i had to pull my vehicle over, They couldn't look at my vehicle for two weeks they said they're back up or I get a no technician to look at it. When the technical looked at it my starter was faulty and needed my fuel injector replacement because that to was faulty. My fuel injector was on back order for about 2-3m so they couldn't fix my vehicle until that part comes in. I also ask them to look at my cooling fan because it will stay on and kill the battery on my vehicle. I told the technical prior to this issue when I brought my vehicle in and spent 800 something dollars on the coolant hose replacement but the issue wasn't resolved. They finally fixed that problem when fixing that problem they found another issue with my ac tension belt lose as well. I asked for an update and this what I get. May 24th: Sorry Paisi. It's been a hectic week. I'm loosing my mind... As for your vehicle. Technician had started working on it from Thursday and he will returning on Memorial day to finish up. Vehicle will be ready for pick up on Tuesday. I'm still working on the final numbers. The math is not mathing, I need to talk with parts dept when they return on Tuesday to work out the final numbers. [[HIGHLIGHT]]On Tue May 28th I went to see if my vehicle was ready for pick up, when I got there the JACKSON he is the service manager told me I need to purchase a tire my sales advisor didn't tell me that[[ENDHIGHLIGHT]]. So I told JACK yes I'll get the tire, he told me it will take 30m but instead it took 4hrs because my tire was at ALOHA KIA WAIPAHU, also the plastic on the right side by the tire and under the front of my vehicle was hanging they didn't put the pins back in so I told them about that a tech fixed it and paid a little over $500 take my vehicle home my left blinker was going crazy though my light was out so ill fix it but the technician didnt plug WIRE IN. The next day I noticed on the left side in the front of my vehicle the plastic is hanging they didnt put the pins in. I opened the hood to find my cover that covers my RADATOR MISSING it was all there when I had the car towed into ALOHA KIA NIMITZ. So attached are photos of the cover missing and the plug unplugged I plugged it in myself, and the right front plastic hanging oh and found screws under the hood, also by the windshield whipers. By far the worst experience I have had at aloha KIA like the service department rushed my vehicle when parts came in. This is unacceptable. I picked my vehicle up on May 28th 2025 I found all these problems when after I picked my vehicle up. [[HIGHLIGHT]]ALOHA KIA THIS IS UNACCEPTABLE, WORST CUSTOMER SERVICE. NEVER WILL I BUY A VEHICLE FROM YOU FOLKS.[[ENDHIGHLIGHT]] read more

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I was lucky to get in contact with Shirly. She really helped me get out of my upside down loan and got me a better deal on my trade in. No games Shirly will really try to get you a good deal. I am so happy with my 2021 Kia Seltos S with 21,125miles. I can now cruise da aina with peace of mind. Also, I wanted to give a big shout out to Senichi in finance for being really cool, helpful and understanding... I am so glad I went to Aloha Kia Airport. read more

Aloha Kia Airport - Auto Repair Near Me - Honolulu, Hawaii

3/17/26: UPDATE ON SERVICE -- Z E R O STARS. [[HIGHLIGHT]]It's been impossible to schedule an appointment! I tried scheduling an appointment online but couldn't because my problem did not apply to anything on their list[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Even though there's a box to enter what the problem is, it would say "No capacity" and I could not go any further so I had to call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]For over one week, I called several different phone numbers several times a day, left messages which no one returned my call and even tried to schedule an appointment through their Chat who just said they would relay the request to their service department and someone would get back to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After a couple of days of not hearing from anyone, I decided to drive to the airport location was finally able to get an appointment.[[ENDHIGHLIGHT]] Even though my car is fairly good and was very affordable, I will never buy another Kia! I would rather pay more for a car and not have to deal with constant problems getting it serviced. read more

Bought my used car from Airport Kia. It was a Certified Pre Owned vehicle which promised to be covered for service in major categories. [[HIGHLIGHT]]After three days trying to reach the service department, leaving five voice messages as no one ever picked up the phone, I finally get through and they can't look at my car for over two months.[[ENDHIGHLIGHT]] Don't under estimate their terrible reviews like I did. Avoid this dealer like the plague. [[HIGHLIGHT]]Horrible being abandoned after the sale.[[ENDHIGHLIGHT]] read more

If your looking for a Kia and want a local layback but efficient salesman contact Senichi Wood. Senichi made our car buying experience a great one. No pressure in the whole vehicle purchasing process. read more

DO NOT GO HERE. Our experience with Aloha Kia has been an absolute nightmare. We worked with a salesperson named Keith, who was incredibly inept and uninformed about the truck we purchased. From the very beginning, he seemed confused and unsure, and things only got worse from there. We paid for the truck weeks ago (3 weeks)--yes, the money has already come out of our account--but we still haven't received it. Every step of the way has been filled with headaches, missed deadlines, and blatant lies from the staff. We were told the detailing was finished two weeks ago, and they were waiting on new tires. Then we were told the wrong tires had been ordered, causing another delay. After being assured we could pick up the truck once the correct tires arrived (this point we were promised 3 deadlines), we waited again--only to be told after the tires came in that the detailing wasn't even done yet. So which is it? We've called countless times, been bounced between multiple staff members, and none of them seem to have a clue what's going on. Every time we speak to someone new, we're told something different. The lack of communication and professionalism is staggering. This was supposed to be a happy milestone--finally getting a work truck for my husband. Instead, it's been weeks of stress, frustration, and lies. Not a single person has taken ownership or offered a real solution. Everyone just shrugs and agrees it's "ridiculous" we've had to wait this long. I would never ever recommend coming to this dealership for cars, nor would I ever go here again. Shame on you, its already bad to be down a Vehicle but the added stress, unprofessionalism and lies are just the fucking cherry on top. DO NOT GO HERE. read more

CUSTOMER SERVICE IS A JOKE! Between Aloha Kia Airport/Nimitz & Aloha Kia Leeward, they're absolutely a joke in their customer service. They boast about their great service warranties. Part of why I bought my 2020 KIA Telluride. Good luck w/ using those warranties. Bottom line: It is not acceptable to leave your customer stranded! I've tried to reduce my review, but Yelp still tells me it's too long so I am resorting posting it via screenshot. Please read the photos for whole review. Hey KIA: You folks thought it was OK to leave stranded a First Responder in the middle of a Pandemic! You remember that! read more

Aloha Kia Airport - Service number? - Auto Repair Near Me - Honolulu, Hawaii

A friend was looking for a brand new car. He has a Soul. Kia's are renown for their safety. I don't care about brands but safety...extra strength in the body frames, cameras, and engine dropping in a front end collision, not in your lap. That's more for my buck than luxury...practical wise. However, there are some luxury items that come with a new 2021 Sorento like 360 cameras cathedral sun roof, heated seats and Bose speakers to mention a few. There's driving alerts when someone drives near or into your lane. Wow.?! I can tell you everything, but test drive was phenomenal! Ask for Martin Kozlik...listens to your needs!!!! I want to thank Cristiana and Mark for their patience's, professionalism, putting numbers together and allowing us to test drive. Sorento is looking mighty fine!!!! We are trying to get cash down and drive it off the lot. What an experience today?!!! This was so worth coming back. read more

Aloha Kia Airport - 2021 Sorento - Auto Repair Near Me - Honolulu, Hawaii

When I called, they didn't answer the phone during business hour. So I was skeptical about this place. But once I got there, everyone was so friendly and helpful. I had a 7am appointment and had to go to work by 9:30. When I was trying to book the shuttle service, they did battery replacement right away so I could get to work on time. How nice! I don't know why there are so many bad reviews. But I was so happy with their service read more

I originally had a very poor experience with Aloha Kia, but two managers restored my faith in Kia. I was having low tire pressure issues, but was told there was nothing wrong with my tires. The customer service manager Jack personally took a look at my tires and found a small piece of metal in one that was originally missed and a screw in the other. He even gave me a discount on the tire repairs. I've never paid for a tire repair for any of my other cars, but this was my first Kia. Michael the sales manager really went beyond the call. I called them on an off day, but he listened to my issues and made sure someone followed up with me. When I came in for my tire issue, he remembered the issue I previously had with my key and went out of his way to track me down and took care of the issue. If you are thinking about a new car and are considering a Kia, definitely stop by to see Michael. read more

Our 2020 Sedona has never worked right. The windows are glitchy, the back gate same, second seats don't move to make access to back row easy such that had to take out middle console to get back there. As such, much exposure to an absolutely horrible service department. [[HIGHLIGHT]]This time, brought car in for routine maintenance and coolant leak. Told it would be ready next evening. 6 days later, still waiting, no one from dealership has called us - we've had to call them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No one can tell me why it has taken so long, and the daily promise that a supervisor/technician will get back to me later that day has never happened.[[ENDHIGHLIGHT]] Would never buy Kia ever again. read more

I should've done this a long time ago but it's just been so exhausting that I haven't taken the time. I bought my brand new Kia from this location in 2022. Within a few months of getting my new car, my vehicle was in the service department permanently for a month. Lots of trouble shooting. Lots of 'were unable to duplicate' prior to and during that time. Ultimately my brand new vehicle had to have its entire transmission replaced. Over the following few years I had just a few encounters due to minor issues since they never seemed to be able to duplicate so I stopped going. A few months ago one of my tail lights stopped working. I took it to Firestone and they took one look at it and said it was LED so I'd have to take it to the dealer. [[HIGHLIGHT]]I called the dealer to make an appt for it and also called several times to see if they could verify if it was LED or bulb, so I could make sure they had the part they needed. The couldn't tell me what it was. Even though id bought the car there. I talked to 3 people and no help.[[ENDHIGHLIGHT]] So the day came I brought my car in. I asked again. Guy went out and looked and said he couldn't tell so he checked with the computer and a coworker. They were certain it was bulb. [[HIGHLIGHT]]I left my vehicle for that 8:30am appt, being told just a few hours to change the bulb. I called back 4 hours later after no one called me to finally reach a manager who said they were sorry, it was actually LED and they don't have the part. They figured it out a few hours prior but no one had called me.[[ENDHIGHLIGHT]] They ordered the part to replace and I took my vehicle in a few weeks later to finally have it done. After I took the car home I noticed there was a 'garnish' piece missing down the center of the new light. I called and they didn't have it. Had to reorder. No apologies. 2 more weeks and it finally came in. I said I'd put it on myself instead of leaving my car all day for this 5 min job. Went a few days later and they had to look for about 20 mins to find the part. It had been put under someone's computer. I went home to put it on and they'd gotten the wrong one. The one I got was for the left side and I need it for the right. There have been many more instances of issues I've had. These are just a few. And unfortunately a good friend has had very similar experiences at the Leeward Kia. It's been incredibly frustrating and disappointing. The only 'fix' I e been offered is to purchase an extended warranty in case more things happen. But that doesn't help if the service center is and has been incompetent for the 3 years we've had our vehicle. read more

To be honest I was a little worried seeing the negative reviews about this place prior to taking my car in for recall work and AC occasionally not working. The process to get the appointment through the app was a little frustrating as there weren't many days open depending on what options you picked but that might not be under their control since it looks like a corporate controlled app. But once that was set up, the reminders via text and email were nice (though a call back that was requested never came). Checked in the car a little before the appointment time and everyone was very pleasant and helpful. My service agent, Charlo, came out not too long after checking in and went over the service request. This is the part that was a pleasant surprise. He explained what they were going to do and even gave an estimate of how long it would take. He then asked if I needed a shuttle to work or home (which wasn't available on the app) which was even better. The last car I had (not a Kia) when these kind of problems came about, the service tech often just brushed off the issues brought up (half the time, they never seen the problem so couldn't fix it, only for the problem to return not long after taking it in). Here, they were actually going to diagnose it and try to see if they could find the same issue. Charlo called within the estimated time for the service and scheduled for the shuttle to bring me back. The courtesy shuttle drivers were both nice and tried to be as accommodating as they can (looks like they were service techs as the usual driver was out today). On return, he was busy with another customer but the checkin desk went over what was done and what the next steps are. While I do have to come back, I'm hopeful the experience was as smooth as this one. Some areas for improvement would be to make it clearer where you need to go for the service. The signs don't really tell you where to go, and because there are a lot of cars that could be serviced, you're not quite sure that's where you're supposed to leave the vehicle (basically you're double parking in the lot). The courtesy shuttle service is great, but the particular shuttle I had was a bit dirty and had a weird smell; but I can understand this might be difficult to control depending on what they had available and who is taking the shuttle. In all, Charlo made this service experience great and hoping ones in the future can be this smooth. read more

I don't understand all the negative reviews on here. First of all the car salespeople and Service department are also so accommodating and Knowledgeable. I met Rosie from service when I moved here 16 years ago. From all car dealerships I've bought cars from She's the Best overall. Just want to tell Kia, Much Mahalo And Rosie Much Mahalo for getting me in and out when getting service. Keep up the Awesome work and Cars read more

If I could give NEGATIVE stars I would. Took my BRAND new Kia Carnival in at the beginning of Nov. due to rat damage. They "attempted" to fix it once and the problems still persisted. After months of waiting and barely any contact with insurance or ourselves they "found" the problem and ordered more parts. It's the end of April and I just got my van back. There is sun damage around the window trim, fallout from the airplanes, a scratch with paint missing on the front bumper and underneath the door handle, a hole at the top of my steering wheel, and was dirty both inside and out. I'm currently in contact with my insurance again bc like I said it was a brand new car!!! DO NOT GO HERE if you can avoid it. read more

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After the experiences my wife has and still going through, I will never go to this location for a purchase or servicing. Both experiences have been absolutely terrible as far as communication and accountability to simply register a car and get a safety check to register. Always blaming others and giving unclear guidance on next steps. Wife is going in for 3rd temporary safety check due to poor coordination and communication internally. Staffers always pressuring for high reviews but not delivering. read more

Honestly wouldn't even give a one star. The only good thing about my experience was with the guys who do the servicing department in the back. My rep was Senichi and at first thinking everything was going good but soon as things were signed all of a sudden waiting for the license and registration sticker with it instead of 2 weeks took more than 4 months. Couldn't get a hold of him, no return calls or emails and it was a back and forth with managers trying to get ahold of them and a bull excuse when I did as to the paper must of got lost in the mail and me having to show up at the shop more than once because no one would contact me back. At some point debated on getting a lawyer involved after I was pulled over by hpd with no license plate and expired temp registration. Don't do it! I had to steer some coworkers away who were going to head there to. read more

My name is Natasha Gray and I have a Kia soul. Yesterday my car broke down on the H3 and I was scared didn't know what to do and I was with my granddaughter. I remembered that my car was just serviced and the manager Jackson gave me his personal phone for just in case I had any issues so I reached out to him. When I called he answered right away. I informed him what happened and without hesitation he stopped what he was doing on his day off and told me to send my location and he will be there in 20minutes. I was nervous because people say a lot of things and never follow through but no this man arrived. He checked out my car and told me to let's drive it to Kia and he will be right behind me and sure enough he did that. I got to Kia save and checked in my car. I asked him where was the closest rental place because he said they don't have any cars available and the service center was closed. He then went out of his way and drove me and my granddaughter around looking for a rental car place but most of them were closed so he drove me to the airport where I got a car. If wasn't for his great customer service I would have been stuck because I have no one to call. Yes I could have called a tow truck but he saved me money. He is a great person and I wanted to inform you that he goes on and beyond to bring this company great customer service. I am forever grateful for this man. He deserves to be acknowledge for the hard work and dedication he brings to Kia. You have a great manager working for you and I hope you notice that. It's hard to come across good works and as well as good people. Thank you Jackson for being my hero and thank you for being there for us. I appreciate you. read more

I had been trying to schedule service for my Kia but could not seem to get someone on the phone to schedule. I figured I was calling on a busy day so I used their chat service on their website to schedule instead since it did appear to connect me directly to a live person, "Lani". I was told in the chat by Lani that someone would be calling me to set up my service appointment. 2 weeks go by and no response yet, so I try to call but again struggle to get someone to talk to on the phone and have to go back to their chat service. I am told that they apologize for the wait and that someone will call me back this time. I asked if there is an ETA of when I could expect a call back, but was told they couldn't tell me that. I gave them the benefit of the doubt and waited. Yet another 2 weeks passed and still I haven't received a call back. I message again in the chat expressing my frustration and receive another apology and am told a manager will call me back this time but they still cannot give me an ETA of when that will be. Another week passes and I am too frustrated to try the chat again and so I try calling again and somehow managed to finally get someone on the phone to talk to and set up my appointment. I am not typically one to leave a negative review and always try to give the business some leeway, but this experience caused me 6 weeks of follow-up and waiting to finally get an appointment. read more