I unfortunately have had to visit this Firestone twice in the last month due to flat tires on two…read moredifferent vehicles. Both times I have been in an extreme hurry and Steve, the Manager, was so great about getting me in and taking care of quickly and efficiently. I also bought for new tires a few months back and the tire sensor was having trouble registering but they kept working until the got it fixed. I highly recommended this Firestone location.

I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

I planned to rotate my tires and called around to see what that would cost. One answer was $30, but…read morewhen I call TFT they said it was free. What? Free? I went to the Auburn dealership and after they rotated my tires the salesperson said the tires were on too tight and they accidentally broke the key for my wheel lock. The salesperson said that if I replaced the locking lugs (4) with standard lugs, they would pay for them. What? I got 4 standard lugs from an autoparts store and they put them on and filed a reimbursement claim. The salesperson Steve Robichaud, took responsibility for the problem even though TFT didnt cause the tightly installed lugs problem in the first place. That's the kind of service I appreciate!

Customer service 1 Work performance -10…read more Damaged my newly finished finished wheels and treated my properly and myself like garbage.

Have gone to Fuller for years. Always did a great job on more than one vehicle. I have no idea…read morewhat poor reviews would be about.

I've been a loyal customer for a long time, but I won't be returning after my recent experience…read more The employee, Lou, was extremely rude and spoke to me in a completely unprofessional manner. The manager didn't handle it any better--he said he would email the owner and that I'd hear back, but no one ever followed up. They need to seriously talk to Lou about how he speaks to customers. I will not tolerate being treated with such disrespect. Very disappointing.

Uneducated employees. Do not take your car here. Especially if you need an inspection sticker. The…read moreguy doing the inspections has no idea what he's doing. He'll fail you for something that should be completely passing. Stay far away and give your money to a well deserving business. Not this one.

Service was slow and undependable . Took forever to diagnose . Charge a ton of money to resolve…read moreissue . No parts required, just labor ! Not even a quote for repair . I should have known better ! Always highest gas prices around ! Lost longtime customers . Avoid this trap .

They are the best? I had my brakes done they needed the works. Toyota quotes 1950.00 and these guys…read moredid the same job for under 1000. Best in town!!!

My daughter was on her way back to school, and got as far as worcester before all her lights turned…read moreon in her car. She pulled over, and I looked online for a garage and saw that this one had good yelp ratings so I directed her to go there. We were NOT disappointed. There were females working there, so that was the first good sign, but the man that looked at her car was very nice, and really listened to her when she told him she had to drive 5 more hours to get back to school, and he checked it over carefully before he let her leave. He said it was a fluke and it should be fine. THANK YOU YELP, AND THANK YOU DT AUTOMOTIVE! I am going to worry less now that she got such good service there!

They are absolutely wonderful here. The manager Rick absolutely loves people and wants to do what's…read morebest for you and your car! They are honest. I needed to get my MIL's car an oil change and I knew exactly where I was brining it. They deal with many different cars so they are knowledgeable. Getting your oil changed isn't cheap but it is necessary and I feel confident that what I paid for was good quality and done correctly. Don't hesitate to come here!

I would tell others to steer clear of this place. It is one thing to feel like you got overcharged…read moreand robbed (not that unusual these days), but when you add on the kind of unprofessional disrespect thrown my way, it makes you wonder how this place stays in business. I wouldn't give Midas my business ever again, even if they offered me free work.

I got my car inspected and was told I needed 2 new front tires. I went here and they told me I…read moreneeded 4 and it would cost me $890--an amount the guy pulled out of... the air, without even looking at my car. I went to another place instead and got 2 tires for less than half the price they had quoted me for four. So, no thanks!

New tires, follow up, good maintenance. Service both in purchasing new tires, installation and…read morecontinuous maintenance and repair was good. Tire repair was good. Over all service very good.

I have gone to Monro over the years when I needed a plug put in my wheel. I needed it today and was…read morein there and out of there in 20 mins. with no charge. I also went for one of my heat shields rattling, about a year ago and he secured it back up for no charge. I have no complaints here. Thanks for the great service.

UPDATE: Meant to add this at the time, but this location never gave me a refund for this garbage…read morework they did on my exhaust that day, falling apart in the middle of the parking lot. Called the manager that day and was told I'd be compensated and my card was in process. Never saw a refund, so I just took my losses and never went back. I still stand on that.