I can't say enough about the customer service provided by Service Master; particularly project manager Darren. After I had a water leak, Darren was refered to me by a neighbor and I was so glad I followed up on that recommendation. The openness and honesty left me with no reservations. The work was completed professionally and left ready for the restoration work. If you have a need for this type of work, there are many options, but it's hard to find this level of customer focused service. read more

After extensive water damage to our home last Christmas Eve Service Master's Darin was the first on the scene. He had the difficult task of explaining the extent damage of the damage and the scope of the job at hand. We were shocked and dismayed, but he reassured us they had our backs and would walk us through the entire process, which included moving most of our furniture and belongings out of the house. They packed everything, with the exception of a few broken items did a great job. They are paying to repair a damaged antique cabinet, no questions asked. They aren't perfect, nothing is, but Darin always returned calls promptly and from the start to picking up the last empty moving boxes was kind, personable and professional. If you have to go through this kind of traumatic, extensive event, it's good to have this company on your side. Thanks everyone, especially Darin. read more

Darren, Jakob, Mark and the whole crew at ServiceMaster are true pros. We had a malfunctioning toilet and subsequent overflow with water damage to 3 rooms. Within the hour Darren was at my house doing his thing and by the end of the day our baseboards were removed and fans were on the drywall. If it wasn't for my own insurance being unresponsive all the damaged material would have been out on time. I've dealt with other remediation companies (mold related) and ServiceMaster hands-down should be your #1 choice. Thanks again guys! Just hope I don't need to call again but if I do I know I'll be in good hands. read more

Right after thanksgiving during the middle of our master bathroom remodel, we hit a snag..or should I say pipe. Our bottom floor was leaking water from above like it was sun splash. Matt and Darren responded promptly and were able to send someone out that evening. They checked in when they said they would and if they couldn't make an appointment they called BEFORE they missed and rescheduled. All the techs that came were courteous and professional, and my ceiling and walls were dry in 2 weeks with use of the dehumidifiers and fans. read more

After our home had a fire, we lost everything...and I mean everything. All the vultures came out to sell me their services before the fire was even put out by the fire fighters. They were telling me what I needed to do and say, etc., etc.. Darrin was referred to us and true to his word, he's an honest man with your best interests at heart. He never tried to sell me...he educated me on the industry and process, which was so valuable. Another company had to do the abatement, due lead and asbestos. However, I asked Darrin if he could do a small job and do the inventory in my garage, which he happily did. He's responsive and professional. His friendly and compassionate staff did a great job too. I asked them if I could have Darrin's boss contact info to let him/her know of my experience. The workers looked at my puzzles and said "Darrin IS the boss...he's one of the owners." I chuckled and thought..how come I'm not surprised. I'm grateful to cross his path. He mad a different time a little easier to handle...he's one of the good ones and you definitely want him in your corner. read more

The ceo, Matthew Le, came to our house to reevaluate the observation done the day before. He was very professional, incredibly nice and thorough. Fans were left here over night to insure everything dried up from the water heater that leaked into part of our home. We were left dry and happy! read more

I don't normally write reviews but I really liked working with Matt and the team. They were timely, thorough, courteous, and their price beat the other two quotes I got. If you're in the market for mold remediation you want a company with some business integrity and this team has it. read more

Matt and Darren were nothing short of fantastic. It's already hard dealing with damages in our home due to a stove fire, they made me feel right away that they understood that something like this is a difficult time for a family. They made the process super easy, they took time to explain the entire process and answered all questions we had. My wife and I kept saying to each other that we felt that so lucky to be able to work with them thru such a crappy time. Everything's fixed now. I hope to work with these people again, but then again I don't because it means something bad happened. read more

If you are calling Service Master it means something bad happened. You are going to have to spend a lot of money. You are not in the best mood. You just want to yell!! Matt and his team take care of you to make sure you have nothing more to stress about and work around your schedule and availability. Thanks for taking some of the stress away read more

I was so pleasantly surprised by how honest and reassuring Matthew was. I had a leak in my HVAC system which caused damage to my floor and subfloor this past summer. Matthew came out and gave me his real and honest opinion about what needed to be done. I had previously had another company come out and give me an obnoxiously high quote. I was terrified about how much this job was going to cost before. Now I'm feeling much better about the whole situation. They were prompt, polite, and very professional. These guys are wonderful. I recommend them to anybody looking to fix a mold problem or damage recovery. I definitely plan on using them in the future. read more

I want to thank Matthew at ServiceMaster for the outstanding work he and his crew did for us. We had roof damage from a storm and water leaked though the ceiling and in to our family room. Matthew at ServiceMaster came out quickly, mitigated the problem, recommend a roofer who was able to get us "fixed" quickly. The ServiceMaster crew came out within the next couple days and ripped out wet drywall and dried out the area to prepare it for the next step. Matthew's follow up was phenomenal, his demeanor professional and friendly and the customer service was incredible! I would recommend him to anyone. It is really unusual these days to find professional, reliable and dependable folks. A Huge SHOUT OUT to Matthew. Thank you so very much! read more

This is probably the best service call I've ever experienced. I was able to get in touch with Matt himself!He is very responsive, punctual, and dedicated to providing exceptional customer service to resolving your issues. He was very knowledgeable and trustworthy, which definitely gave me a peace of mind with my issue. If you need someone who you can trust with your home, actually knows what they're doing and can restore your home, you definitely need to call Matt and his team. I hope I don't run into issues with my home, but if I do I know who Im calling. Adding this number to my Emergency Contacts lol read more

Wanted to give this company the kudo's they deserve. Have used them several times and every time the customer service (which is huge to me) has been outstanding! Great communication from the project manager and the crew did an amazing job setting up, during and cleaning up. Would highly recommend!!! read more

They respond so quickly and did a great job. Everyone is polite and considerate. They left everything clean and tidy when they left. They've helped us with four house floods now and a black mold issue, not all the incidents were covered by insurance, and their pricing is the best. They are totally trustworthy. I wouldn't use anyone else. read more

I purchased a home. It had a problem with cats spraying & odors. Matt came to the rescue! He had an employee get right on it. They put up a plastic zippered barrier and sprayed the baseboards and offered continued guidance. After removing carpeting, a front door and door frame and plywood flooring I am well on my way to an odor free home. Matt is a successful entrepreneur who has compassion and integrity. Call him when restoration issues overwhelm you. read more

Extremely clean and professional. They work with the insurance company and make the job painless.

Darren and his team at ServiceMaster did an outstanding job when my home flooded in March from a faulty fire sprinkler. The team who did the packout did a thorough job and they were careful to label and wrap everything. Five months later they returned to bring my belongings that were not destroyed back to my home. A large team arrived early in the morning and had all of my furniture placed and put back together by the end of the day. Day two Alyacia carefully unpacked boxes putting things back in closets and drawers. ServiceMaster and their employees really cared about doing a great job and making me happy. I would highly recommend ServiceMaster Loomis! read more

Had pipe burst in my bathroom and cause a nice little flood in our home. After sharing the whole ordeal with some co-workers, one of them referred me to a company that helped mitigate the damage that happened on his home. So I called the number and spoke with Matt to help me out. Super glad that I got in touched with him. He was able to answer my questions and schedule an appointment to take a look at the scope of work that needs to be done. He showed up on time, (he would have been early if my place wasn't so weird to get to.) Walked in his shoe booties and assessed the work needed. The whole experience was exactly how my buddy shared it. No more mold from all the weird liquid sludge and water that exploded. Great work and customer service. read more

I cannot express my gratitude enough. Matt & Jonathan were amazing!! They need more than 5 stars. This was my first experience with water damage and I was very concerned.. almost freaking out inside. Matt was very thorough and was able to keep my mind at ease with the process. They were timely, professional and courteous. Any issues we had, we could ask Matt & his team. If we had a problem, they resolved. For something I thought would take 2-3 months took 1!! My water heater, walls, floors & kid where back where they belong in 4 weeks!! Thank you so much. I appreciate everything you & your team did! Pam & Shane read more

Outstanding, prompt customer centric service. They came through when we needed them. Would recommend this company.

Darrin and his team are outstanding. I had a water leak 2yrs ago, which caused a serious health issue due to mold growth. My home insurance wouldn't cover due to length of time. Had an mold inspection and 2 estimates. One was way too expensive and unprofessional. I am elderly on a fixed income. Second estimate was due to a referral to SM in Loomis and Darrin came to assess. He was so professional, experienced, comforting, compassionate and efficient. He gave me honest information, took time to explain and gave me a cost I could live with. His team came set up and took out all the carpet, washed down the walls with a treatment got rid of the mold. I had it reinspected and it cleared. I don't know how to thank him and his team for such an excellent job and my handling my anxiety. I wish I could give them hundreds of stars. I later learned this was considered a small job and since I didn't have insurance coverage, most places didn't want to bother. I will keep his card forever and tell my friends and family about this remarkable team and their business. read more

The hardest thing about going through a situation with your home seems to be getting a contractor or service agency to actually show up. When they do finally show up you get such a crazy range of quotes, and before you know it, you're buying a set of used tires when you just needed your water damage taken care of. Not only did Matthew and team show up when they said they would, but they provided a no nonsense assessment and estimate. I felt very at ease putting my home in their hands, as I knew the job would get done with great care and accuracy. The work was done very quickly and the worksite was immaculate. I had no worries about my dog or children finding a nail or any other debris. I highly recommend Matthew and his team, and will call them and only them for any needs of this nature in the future. Big thank you for Matthew and team! Thank you for making my home feel like home again, and doing it with such care. read more

We wish we could give Matt and Service Master a hundred more stars, they are that good! We suffered major water damage from a broken toilet inlet line on the second floor and it happened at 0400 while we were sleeping! Most of the carpet and ceramic floor tile throughout the house was completely saturated/ruined. What a mess. Fortunately for us we called Service Master and are we glad we did. Matt came right over to analyze the damage and offer suggestions and recommendations to limit the damage and prevent mold which was a major concern. Matt was so nice, caring and professional as was every member of his team. Quinn was the on sight supervisor who was equally customer focused and respectful. Matt seemed to always be around to offer support and guidance to his team as well as us. They installed 25 "blowers" that ran 24/7 for a week to dry out our home. Because of their quick work they were able to mitigate the damage AND prevent any mold!!!. We also appreciated how this cohesive team cared for our house and our personal belongings. They had to move a lot of "stuff" and all without any damage. My wife and I can only say how much we appreciated Matt and his Team for the outstanding job they did in cleaning up our home. Our advice? If you suffer a similar catastrophe and need help then you can trust Matt and Service Master in Loomis to take care of your home. Give them a call, "You'll be glad you did". Gary & Renee A. read more

Wishing there were more than 5 stars! I can not write enough good things about service master and the stellar employees! A giant thank you to Brian, Jesse and Josh. They packed our belongings into a container so we could get our floors redone after a leak ruined our floors. The guys were totally professional, caring and treated our items as if they were there own! They were lighthearted and made a stressful situation so carefree and easy. They were so good I requested the same crew back to unload. I was home alone with three strangers and was never made uncomfortable at all. (Unlike the flooring guys). I commend Service Master for hiring and keeping top notch employees! The management is also caring and offers wonderful service. I would highly recommend Service Master, thank you! read more

I came home to a pipe that broke and flooded my home. ServiceMaster was able to get there quickly, moved everything, closed off the area to keep my dog out, took care of my stuff, and dried the room. I was so stressed about how to get my home back to normal. They were always helpful & guided me through the entire process. I would highly recommend them, especially those who have never experienced a disaster before. Goodluck to the person reading this, you must be panicking/stressed right now. read more

We had a water leak onto our laminate flooring in the kitchen. I seriously did not want to call anybody about our problem, but new we had to. Our Insurance Company let us know that we would have ServiceMasters out to do the initial inspection and that we would go from there. I can not say enough about Quinn the Project Manager, he came out right away and was so very professional I knew everything was going to be good to go! He filled me in on the entire process and what to expect, my mind was really put to ease. The very next day, he had his crew come out, Martin and Jesse, WOW, they showed up exactly when they said they would and came in, we talked, they explained everything, and proceeded to do what they needed to do. It was fantastic! What a great team and so very courteous, they are my go to guys from here on out, that's for sure..Very very happy customer, would without a doubt recommend this company to anyone! read more

Going through a leak in a home's plumbing can be stressful especially when mold occurs. This happened to us in April and it was our first time to deal with this type of situation. Our Insurance arranged for Service Master to evaluate our home and we agreed to use Service Master for the remediation . The process took about a week for the mold remediation which involved removing cabinets, the contents of the cabinets, drywall and insulation in our garage and kitchen and drying out the area, including the tile kitchen flooring that was set apart with plastic sheeting with dehumidifiers and blowers being used to get rid of the mold.. Once the mold was remediated mold testing was done by the Regas Group and a clearance for occupancy was issued. During this time, Darren Wright Production Manager, was very helpful in explaining what was happening and keeping lines of communication open. I appreciated Darren's patience and his willingness to find time in his busy schedule to explain the complex process which involved Service Master, our homeowners insurance and the several vendors involved.. This is especially relevant for Seniors who may want a personal touch and to do business with a company that is willing to meet face to face . Darren always responded quickly the same day even on the weekends . The Service Master Crew doing the remediation services were polite and neat. read more