If you can about service don't come here. If you haven't been to a Shake Shack before you might feel a bit confused by the staff not seeming super friendly or polite. Having visited several locations in different cities they're all kind of like that, don't let it bug you just enjoy the food and clean restaurant. The burgers seem to get better every time you eat here basically the opposite of whataburger. Orders are always done correctly and the food is out pretty quick even tho sometimes the restaurant is truly slammed. Plan on either ordering online or using the kiosk at the restaurant. read more

Good food and very friendly and helpful staff!! Clean clean and efficient operation. Very impressed!

First time for food from here, delivered. I am not impressed with the website or the food. I had a craving for a hot dog and couldn't leave the office so I ordered one here. What can I say? - it was a hot dog and cooked ok but not much taste and was sent with no condiments whatsoever. Terribe in that respect. There was no way on the web site to ask for mustard, ketchup, onions, relish, and all the other great things I might want on a hot dog. . I've had much better hot dogs at 7-11 ! THe crinkle french fries were good though. I would not go back for this item. read more

Always been a fan of shake shack but recently visited this location during the Coronavirus crisis for takeout services and was pleased by how well the restaurant is handling the situation. Ordering is easy through the app or website and the staff helped make social distancing easy by marking where each customer should stand in line. read more

On a whim we tried the Shake Shack in Addison today. Yes, we had food at home but we also had a power outage right around lunch time. Anywho, we ventured out and found Shake Shack. We ordered online while sitting in the parking lot. Our order consisted of: The Shake Burger The Chicken Shack Chicken Bites (for the toddler...there is no kids menu) Large Sprire Large Fifty-Fifty (tea/lemonade) Once the order was placed it was expected to be ready within 7 minutes and a text would be sent when the order was ready. We waited about15 minutes and no text. I went in to check. I waited 3-4 minutes before someone came to check. She was very nice and asked me what I needed. I told her I was checking on an online order. She couldnt find it, checked the online system, then looked at the mobile pick up desk and found it. So we never received a text for the completed order. Now the food: small for the price. I can appreciate that the food was still crispy and warm when we got home. The chicken sandwich was good, basic crinkle fries, and a small burger. The food was good but not amazing. We tried the Shack Sauce on the side. To me it tasted like a really greasy mayo...thick and fatty that coats your mouth..I'll pass on that. Would I go back? Probably but it wouldn't be a place I'd go running to. read more

My first time trying Shake Shack and I will definitely be back! Their chicken bites were the best chicken nuggets I have ever had. The crunchies on the outside of the bites are so good! no sauce needed, super moist and definitely seasoned. Bacon avocado burger is delicious too! Got it delivered with Uber eats and it was hot and fresh! If you are tired of the McDonald's/Sonic/Chick-fil-a/ routine this is definitely a step up! read more

Love the holiday shack! So good! I ended up getting the Christmas cookie and it was so delicious! read more

Shake Shack Addison - Burgers Near Me - Dallas, Texas

My daughter wanted a cheeseburger and I decided to try the hot chicken sandwich. The portion sizes are very small for the prices they charge. Both portions made me think of the sliders served at White Castle at 3x the cost. My daughter ended up preferring the cheeseburgers at Hopdoddy and SkinnyFATS to the very small cheeseburger they served at Shake Shack. My chicken sandwich was decent. The bun was very good and it had good heat but didn't have a lot of flavor. The Nashville Hot at Super Chix is much better tasting, larger and less expensive as is the Nashville at Blaze of Thunder. I'm not sure what the fuss is about and I don't think I'll be back again for a long time. read more

I have been to Shake Shack 3 or 4 times since they opened here--despite the fact that they replaced my beloved super-close-by La Madeleine location. I won't hold THAT against them. But I thought about it. Each time I've come I have only ordered the gluten free bun. It is still a very tasty burger even on a gluten free bun. The last few times I've thought of stopping by for a burger....I've not, for one reason only. Every. Single. Time.--The meat has had some inedible little something in it. I get it. That happens sometimes. But every single time I've had a Shake Shack burger? Come on! Makes me wonder where they get the meat from or why it happens to their meat with spectacular regularity. I do miss the taste of the burger (and shake shack sauce) and the convenience. I will try it again someday soon. And cross my fingers that the stars align and I get the meat patty that is free of inedible bits. If/when that happens then I will be back more often for sure. Because it is close. And tasty. And quick. And I'm not much for cooking, or planning ahead for my mid-day meal. read more

Holy smokes you guys are expensive... (O_O)... $23 for 2 burgers, one fry and shake. I do like the concept of ordering on the screen, but $23 is just not within my budget for a fancy "I-n-O". I'm glad I got to try though! Small little burgers with minimal ingredients. read more

This place is still a douchier version of steak and shake or in & out. They use fake nacho cheese on the cheese fries, and they don't have ranch dressing. The shake was frozen and they don't pour them fresh, they keep them in a freezer like they do at Wendy's with their frosties. Also, the owner copy and pastes the same message onto every negative review and doesn't actually care about what anyone thinks. read more

Every time i'm craving a good burger I can always depend on shake shack to never disappoint. I got the Black Truffle Burger and it was 10/10 as expected. I also ordered the parmesan truffle fries and it came with the black truffle sauce and it was yummmm. Would definitely recommend ordering that before they take it off the menu (Black Truffle Burger) !! read more

Burgers are super good as usual!!! Staff were nice and helpful upon the menu. The location was close to the crib. Also good for a simple date night read more

Great burgers and fries, friendly service, cool modern and clean atmosphere, and tasty shakes and fries! U can order at the tablets and pick up at the counter! At the old la Madeline location in Addison, TX. Can't wait to come back and try the chicken sandwich! Looks amazing! Soft opening this week! (Tomorrow) read more

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I was a little sad when La Madeleine closed but that sadness quickly faded when I found out that Shake Shack would be taking its place. It's one of my favorite burger restaurants. I love this new location! There's an electronic ordering system with a touch screen that's pretty easy to use. You can even customize your order and pay right there. You receive a text when your order is ready. The place was super clean and nice inside. It's spacious with plenty of seating. I order the classic shake burger with fries. Everything was cooked to order. This is the one spot where you can count on a burger that looks exactly like the picture. It was delicious too! read more

This was my first time at Shake Shack and I enjoyed it tremendously! I've had before through a food delivery service. This location is pretty new and it gives you the option to order from a kiosk or at the counter. I love a good burger and this was excellent. I went on a Saturday afternoon and it wasn't crowded at all. The staff were super friendly and helpful. read more

Shake Shack Addison - Burgers Near Me - Dallas, Texas

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The new Addison location is excellent. The burgers we ordered were cooked perfectly and were ready quickly. Much quicker prep time than other locations. I chose the lettuce-wrapped version of the "Smoke Shack" Burger. The meat tasted very fresh and even though they cook to medium well, the burger was still juicy! The patties were hot! And the slight spicy bite from the Shake Sauce was perfect. My friend had the same burger on a bun, and he really liked his too! He ordered the vanilla shake and said it was great. According to the attentive manager, the shakes have a custard base. I tried a few fries , and I liked that they were hot, crisp on the outside, with soft middles. The iced tea, by the way, is vey good. Not sure if it's the tea or the water, but I really liked it. Definitely going back soon! read more

What can I say besides Shake Shack is delicious. Cheese fries, smash burgers and shakes

If you want to feel sickness, nausea and get food poisoning, visit this shake shack. I had the worst illness after eating the chicken shack. The oil seemed old and I threw up twice. This is horrible, I wouldn't recommend. read more

Always an excellent burger, fries are good too. Nice atmosphere. They are very consistent, clean, friendly staff. What more can you want? I hope to live long enough to try every burger on the menu. Great Meal. read more

nevaeh was the rudest person ive ever encountered at a shake shack!!! wow !!! i came in to pickup my to go order and this girl didn't greet met, smile at me, say anything kind or welcome and basically threw my food on the counter!!!!!!! like, manager, please go watch the footage of your employee tossing the to go bag on the counter like, "here. take it." i'll never be back to this location again!!!! read more

Boogi burger joint. Disappointed in the size of burger for the price. 1 thin slice of lettuce... anyways, not worth the price. Shake, $5.29, is comparable to Arby's taste. Food is 4 stars Price is 3 stars read more

0 Stars!!!! Considering the price point, Shake Shack is garbage. Truly disappointed. Burger and fries were a joke. 5/12/20 Thanks Jake for responding to my review. My issue is not so much with the price point but with the quality of my meal. You know the saying "You get what you pay for". Well, that was not the case for my 1st visit to Shake Shack. When I pay good money for food I expect my meal to be in alignment with the cost. At $26 for just 2 burgers and fries it should have been very good at worst and unbelievable at best. Even when taking in consideration how Covid has changed operating procedures for businesses. The fact that I ordered my meal on site and waited in the parking lot for my food and ended with with disappointment left me shaking my head. Giving the benefit of the doubt maybe my visit was a rare occurrence. Unfortunately you never get a 2nd chance to make a 1st impression. read more

I had a double cheeseburger with a sausage on it. The burger was good, a touch to salty. The cheese fries not good at all, over all it was not worth the money. I will go back to try the shakes. read more

The burgers are always great!! I just st don't like I always have to go through Grubhub to order something to be delivered. I can't just call directly to have something delivered. And we live right in the neighborhood read more

Their food is actually pretty good. I got a bacon avocado double cheeseburger, some bacon cheese fries and a large soft drink, and I enjoyed all of it. I'd say it was worth around $13 or $14 on the high end... but it cost me $20. I just can't justify the price for what I got. I suggest you instead go down the street to Burger Island or to a Whataburger for a better value. read more

Many businesses are starting to do this thing where they don't allow for you to order by phone. I'm sorry for such a poor review but it is one of the dumbest things I think a business can do. It takes me a minute to order by phone and 5-10 to order online. I will call every single time over being forced to do business over a website. And how does this cater at all to older individuals who are not tech savey. I will never eat an establishment that does this. read more

My first time trying Shake Shack and Dana was so helpful and kind. I ordered the Shack burger, fries, and chicken bites. My chicken bites with the barbecue sauce were the best, but the burger and fries were just okay (3 stars). Dana's service earned the extra star. read more

The food is good. I asked for a hot dog with grilled onions and the guy said they don't do that. It was very disappointing. It wasn't crowded and they could've done it pretty quick. Or at least offer raw onions. It's too bad because this place is usually the bomb. read more

Came for the first time and ordered a cheese burger, one double meat burger cheese fries and a shake. I bit pricey. Double meat burger was bomb but the cheese fries was chunky instead of wet and smooth like on the pictures.. weird but ok. Anyway probably return some for another double meat burger. Didn't feel like taking pics read more

This is my go-to for a gluten-free burger. The bun isn't too huge and dense, and the burger patty isn't too large either. Normal human size burger, nice, airy, gluten-free bun. Feel like it's cleaner eating than typical fast food. read more

Unfortunately I didn't get a picture, but our SmokeShack was fresh and delicious. The wait time is little to none. However, since the chain has received so many positive reviews overall, my expectations were higher--the burger was delicious but nothing mind-blowing , especially compared to the price. read more

Very beautiful place and great service. Went here for birthday dinner with my friend's family and they were very helpful when we made a minor mistake in the ordering. read more

upon entry, the first thing I noticed, was the extremely strong scent of kitty litter in the back of the establishment. Not the most appetizing thing... also almost every table was dirty. me and my friend ordered at the same time and my food took considerably longer. Haven't been here in a while but I definitely remember the shack sauce being a lot more flavorful. Our cheese for our fries was hard and solidified into one piece. Got my burger protein style and they put like 10 pieces of lettuce on either side? Idk just seemed wasteful. customer service was lackluster and seemed like they were annoyed we were here. Won't be back read more

The food was amazing. You could taste the natural ingredients. The employee was extremely nice and interactive. The place was clean and looked nice. Would definitely recommend to go here if you're debating on where to eat!!! read more

Food was below average and it was priced on the higher end. You're better off going to any other burger place. You'd think with the name shake in their name, their shakes would be great but it was a let down. Fries were alright. Definitely not coming here again. Also if you're decently hungry don't come here. You're still gonna be hungry afterwards. read more

The worse place. Service is extremely slow, Cold food, small and tasteless burgers, incompetent staff.

First time to eat there today and will definitely be back. Delicious burgers with a buttery bun and perfectly crispy crinkle cut fries. The staff there were kind and helpful. I also appreciate the restaurant for continuing to take safety precautions against Covid. All of the staff are wearing masks, hand sanitizer was available, and they had disinfecting Wipes next to the monitors to order food. read more

We've ordered from here twice and both times the food was really good. The burgers are exceptional, as is the chicken sandwich.

$18 for an extremely greasy burger, mediocre fried and a decent shake. Not going back.