Instant regret. I should've known when I walked in and there was a long queue of people just waiting that something was up. I placed my order online through the app, so I figured it would be ready by the time I got there. I was wrong. I still had to wait about another 5 minutes before my burger and fries were ready. When I got the food home, I was dismayed to see the saddest, most haphazardly assembled burger I've ever laid eyes on. There is just no excuse. Just look at the picture. I'm ending my review here because the pictures will tell you all you need to know. read more

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Updating review to four stars. Their hospitality team responded to my review and gave me $20 dollars off. I tried it again yesterday and the two burgers i got were perfect this time. The bacon cheeseburger was awesome. The only downfall this time which has been the problem were the French fries. They were once again stone cold like they were cooked an hour before I got there. Because of the customer service i up the review read more

Shake Shack Addison - French fries - Burgers Near Me - Dallas, Texas

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My food the size a happy meal but the price of the nice dinner at a 4 star restaurant. Then have the nerve to ask for a tip with no waiter. I'll pass. read more

It was my first time here. I had a burger and the K Shack fried chicken. The burger was good, and the chicken was alright but had a little too much sauce. The restaurant was super clean as well. read more

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I LOVE this shake shack so much! It's my favorite location I have ever been to - everyone is notably helpful, friendly, and above-and-beyond. The restaurant itself is spacious and clean! You can order on the iPads, which makes for a seamless ordering process. Water and cups are accessible on the condiment table as well. The food is always so good here. I am obsessed with their seasonal truffle menu - the sauce is delicious and flavorful. I highly recommend the shroom burger for cheese lovers and the fries. They don't have ranch, but they do have a great herbed mayo that has similar notes. Huge fan of Shake Shack Addison - highly recommend stopping by and hitting Jeni's next door for ice cream after! read more

Shake Shack Addison - the dining area with tables and chairs - Burgers Near Me - Dallas, Texas

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Ambience: honestly, feels like a dead zone. Zero human intersection. Kiosk (where I ordered my own food) asked me for a tip. Music playing was loud and kind of dreadful. 1/10 Service: I did everything. I purchased my own food. I walked to the front to pick up my order. 0/10 Food: Fries: room temp, clearly not fresh 1/10 Burger: hot and good 7/10 Overall, this seems to be the norm, zero person to person interaction, subpar food, and $19. read more

Shake Shack Addison - A burger and fries. - Burgers Near Me - Dallas, Texas

I'm going to rate it at 5 out of 5. Meat quality is exceptional well great flavor. Bun amazingly fresh along with the produce . French fries came out made to order fresh and hot! Fresh made to order strawberry lemonade gave it the cherry on the top finishing to every bite.... Delicious Dining area was clean and the restrooms were well kept. Definitely will be back.. thumbs Love this place , service was fast. Staff were friendly and very accommodating. read more

Shake Shack Addison - Double Smash burger with Bacon and single with no bacon . French Fries & Strawberry Lemonade - Burgers Near Me - Dallas, Texas

The burger I got did not look like the advertised burger. It was good though, the bun was extremely too small for the burger patties. Service was dry and not very friendly. Place was clean and very much order yourself (they had iPads on the side, which I appreciated). I'm a fan of Shake Shack but will go to another location next time. read more

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Very poorly run restaurant. Completely out of ketchup, napkins, and serving cups, and when I asked the manager, if we could get them filled up, he looked at me and said "I'll get to it when we can". Bypass this place for your own good. read more

The ingredients feel a bit nicer than other burger places, but the burger itself is just okay. The location itself doesn't feel too clean though, and the service is pretty slow for a fast food place. Feels like the app has a ton of issues, so I'll try to order inside on the kiosk. read more

Location North Dallas-Addison area Parking Large open lot Atmosphere Upscale burger place Service Order at the counter or electronic pad. Menu Variety of burgers and chicken sandwiches, fries, shakes We had the veggie and the bacon/avocado burgers. The veggie had crispy onion, pickles, cheese, and mayo. The mayo was mostly in a clump versus spread out but good. The bacon/avocado burger was loaded with avocado. Summary Delicious burgers! Convenient location. Ample parking. read more

Shake Shack Addison - Avocado Bacon Burger, Veggie Shack, drink - Burgers Near Me - Dallas, Texas

Kitchen is so unorganized 30 minutes wait for one burger they stand around playing and not cooking or caring for the customers. Wasn't even busy. Food is not worth the wait on a non busy night. read more

Date night at a classic stop. This was my first experience at Shake Shack and all of my friends hyped it up. I had the classic mushroom burger which tasted great. I loved the crunch. Regular fries, which were regular. Tasty but not to die for tasty. A vanilla milkshake. This was the first shake I've had in a long time and I could tell it was simple and classic and made with quality ingredients. I enjoyed the fact that we could order on the machine and have brought to our table. This made the service quick and easy. The woman who brought it to our table was very nice. The place was clean and fairly quiet. I will definitely go back to try other menu items. read more

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13 bucks for a burger alone... I'd understand if yall had a waiter but you can't be serious with that price when I am taking my own order. Beside the price I waited 15 minutes for my food to come out with hardly anyone else in the store. Also my friend just got some cheese fries and waited longer than me for a glob of cold cheese on top of the fries not even on more than 5 of the fries. Would not recommend. read more

Gross. These are clearly burnt. Why even serve this? Paid $11 for these crappy hotdogs. read more

Shake Shack Addison - Gross - Burgers Near Me - Dallas, Texas

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We are a Shake Shack household. There's not location close to us, but we do pass the closest one to drive to this location, almost twice the distance away. Why? It's always clean. Our orders are always cooked to perfection, and it's one of the only locations that does not have a massive line all of the time. So, it's easy to get in and out when you have a day of errands but are hankering for their burgers. I will also say that their fries are also great, and in fact, they are probably my favorite fast food fries out there. We hope to eventually get a location up far north DFW, but until then, we are happy to visit this location. read more

Shake Shack Addison - My single ShackBurger well done with onions added. Gotta have extra sauce to dip those fries! - Burgers Near Me - Dallas, Texas

The food here is great and the staff is so positive the best shake shack staff i have ever encountered Very sweet and always have a smile on their face really makes me want to comeback they even came and checked to ask if i needed anything multiple times which was very nice for a fast food restaurant read more

Absolutely horrible. I waited for 45 minutes to get my order just for it to be cold and rushed because they gave my order to the wrong person took them 40 minutes to check on me and said that they didn't even know they had my order finally got my food and it was cold and not cooked correct and just thrown in a bag rushed.. read more

Shake Shack Addison - Burgers Near Me - Dallas, Texas

Yes! I found the perfect carbless burger! Look at the lettuce bun... it took me several bites before I could get to the burger.... Seriously the freshest lettuce bun I've ever had! read more

Shake Shack Addison - Lettuce wrap burger - Burgers Near Me - Dallas, Texas

Sends me right into a tasty food coma :) These burgers are addictive! I can't believe how flavorful, juicy, and succulent the actual pattys are... I think it starts there in that they make the best tasting beef burger and keep the toppings and the rest simple. Simply perfect burgers, fused by secret sauce, cheese, and a delicate simplistic bun. You can get fancier with toppings but I like mine just lettuce and pickle. The fries and shakes are good too. They have really interesting flavored shakes on their rotating menu which makes it fun whenever you visit. Yum! read more

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Good burgers, great service, nice ambiance and friendly staff. Fries were just ok, wish they had truffle or other options. A good options for fancier option to fast food type burger. read more

Shake Shack Addison - Burgers Near Me - Dallas, Texas

Covid/curbside visit, so can't really comment on the ambiance. Shake Shack is always good! It's a little pricy-- came out to $30 for two shakes, two fries, and two entrees. However, the food smells divine in the bag and tastes great. It feels good knowing all of the food is good quality and good ingredients-- the chickens are vegetarian fed, and there are no antibiotics used. The crinkle cut fries are crispy on the outside but soft on the inside. I don't really recommend the Chick'n Bites. They are incredibly crispy and are good cuts of meat, but they're a little bland. Wish they had more flavor! The dipping sauce doesn't really do much to improve this. I ordered the 10 count and had to force myself to get through them. On the other hand, the Chick'n Sandwich is great, and is easy to customize through the app. I love the original sandwich, which is a perfect light/refreshing meal, but my boyfriend customized it with Shack Sauce, onions, and tomatoes for the same price! The shakes are amazing. I love the cookies & cream. They're pricey but worth it. I wish they offered a wider variety of dipping sauces for the chicken, but other than that, can't complain. I'm just giving 3 stars because you can get similar food for less. read more

Shake Shack Addison - Chick'n Bites, Fries, cookies & cream shake - Burgers Near Me - Dallas, Texas

Lovee lovee lovee this burger place! Their ordering system is wayy cooler than other places! They have an option for online orders and they have ipads inside to make ordering super easy and user-friendly! They have multiple options to choose from and you can easily customize any order to your choice! We ordered shack burger (double) with pickles, without tomatoes.. also ordered a side of shack sauce.. it was amazing! We also ordered their famous crinkle fries with cheese sauce.. tasted great! Next we ordered hot chicken shots which were really hot and crispy! The chili gave a great kick of flavor to the chicken! read more

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Came in to order a single cheeseburger with a single side of fries at 515 pm on a Saturday. Waited over 30 minutes for this order when 4 people working the back. Absolutely assanine. No offer of refund or apology. Will not return. read more

Shake shack is my Bfs favorite so I have been to Shake Shakes all over the world.. This is the worst one I've ever been to, I went to the bathroom and one of the employees was literally smoking pot in a stall - I'm all for herb, on private time.. but when you're making my food.. not so much. Our food was all undercooked, my chicken, his burger, our fries.. it was just sad since shake shack usually is well ran and always a decent bite to eat. We went to experience the new "Hot Ones" collab limited food and it was just sad because it didn't taste great but that could be the cooks fault. read more

Shake Shack Addison - Hot Ones fries - Burgers Near Me - Dallas, Texas

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I Ordered a burger and when I took a bite it was so good that I wanted more and there shakes are also really good it's also good if you freeze it and have like ice cream you should try it read more

Just recently was intro'd to Shake Shack at the Las Vegas airport of all places and fell instantly in love. Great quality burgers - very juicy and super flavorful. The crinkle cut fries are so crispy and have a great amount of potato in them - not just batter. They're the stuff of legends, IMO. I was very happy to find we had one so close to home and even happier to find the chain is consistent. Great burgers. Great fries. The only thing is the receipt can be a little steep, but that's inflation for ya. read more

Shake Shack Addison - Thing of American beauty - Burgers Near Me - Dallas, Texas

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2019 Yelp 120 Challenge - #82 I am so happy that Addison finally has a Shake Shack. Honestly, what is there not to love with a made to order meal with shake sauce. This location has some new additions that I have not seen in other locations, but the food is still delicious. Order: There is an ordering station with a touch screen where you can place your own order. Once your order is placed you input your name and phone number and then you get a text when it is ready. You can also place all cash orders at the station with a Shake Shack employee. Sitting: There is plenty of seating if you want to sit inside and eat or you are welcome to get it to go. Food: Shack Burger - My Favorite Smoke Shack Shroom Burger - Meat Free Chick n Shack Crinkle Cut Fries - Yum Hot Dogs Shakes Beer, Wine & Doggie Treats. read more

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I really like Shake Shack. I'm not a big burger person because they tend to be too big (in my opinion). I really like the size of the burgers at Shake Shack and you can add extra patties if you prefer more. The fries are a decent size as well as the drinks. They also have great shakes! I enjoyed the cookies and cream one. I will say it's a bit pricey for just a burger spot which can be a negative. I usually receive good customer service when here but there's been once where we waited forever and it's like they forgot about our order somehow but the guy at the register was very kind and gave us coupons. read more

Shake Shack Addison - Burgers, fries, drinks - Burgers Near Me - Dallas, Texas

Tried to order through shake shack app; kept getting spurious messages; wrong cvv, not enough numbers on cc, wrong zip ( all correct). Called addison shake shack; no help. Went through door dash, watched as patty crept to my address with melted shake, cold burger and cold fries. Bye Bye shake shack! read more

We were so excited to find out that a new Shake shack was opening near our new house. We ordered through Door Dash tonight and would have loved to get it delivered, but I was worried about the order getting screwed up since I just order a patty wrapped in lettuce, so I had my husband go and pick it up. Lo and behold, when he got home my order was completely wrong. I ordered a burger wrapped in lettuce and received some kind of fried chicken thing. My husband said he checked the order, but it was so dark outside that it looked normal. Needless to say, it went straight in the trash. We ordered here last week as well, and the patty was so greasy it was almost inedible. Such a bummer because we loved this establishment when we lived in Philly. I guess it's not the same. read more

Shake shack's strawberry limeade tasted like it was trying to be alcoholic but completely missed the mark, Somehow it also tasted like milk??? After a good chunk of the drink was gone it did taste better. The 50/50 was nothing to boast about but drinkable nonetheless. The smoke shack burger was pretty good. I added pickles and it gave it a nice crunch and added to the flavor. The fries were tasty ! Airy and light but still had a good crunch to it. Overall it was pretty good! read more

Shake Shack Addison - SmokeShack Fries Fifty-Fifty Strawberry Salted Limeade 50/50 Fountain Soda - Burgers Near Me - Dallas, Texas

Food yummy. We ate too fast to take photos! I was driving to McKinney to Shake Shack because I didn't know we had them here. I had called my son in Sacramento, CA, and he was eating at a Shake Shack that is how I heard of it. read more

When I found out they were making a shake shack in Addison I was ecstatic no more driving downtown! Their burgers are delicious. The buns are everything! So buttery and soft. The meat is always flavorful. We always get 1 order of regular fries and 1 order of cheese fries to share. Their cheese is not runny which is great. I am a fan of their deserts like their Oreo milkshake and their seasonal pie + custard. Last one I had was blueberry pie with vanilla custard and OMG I almost ordered a second to go. So creamy and the blueberry pie was a great crunch texture. The only time I've been disappointed was with their cherry blossom lemonade. It tasted like regular lemonade and it did not look pink. It also didn't come in that special cup it was advertised in but it wasn't bad enough for me to remove a star. Definitely stop by! It's spacious enough to fit the whole gang and they are currently doing quick and easy pick up orders. read more

Shake Shack Addison - Chocolate chip milkshake and Cherry Blossom Shake - Burgers Near Me - Dallas, Texas

$14.91 for that burger, those fries and a small drink? Goodness, how much is the rent for a location with the most crowded parking lot north of Dallas? There's nothing wrong with the burger, good taste, just incredibly small at that price point. Love the pet menu. It would make more sense if you had a patio and allowed pets. Service was friendly on my visit, they even refilled my soft drink. Atmosphere is spacious and comfortable. Would I go back? (laughing) no. read more

Shake Shack Addison - Meh - Burgers Near Me - Dallas, Texas

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I went in late night on a Sunday and the place still had a good amount of people eating. When you walk in you can either go to the right and order with an employee and pay cash or go to the left and order on device and pay card. I'm not sure if it's this specific location or all of DFW locations but this one has a burger with a jalapeño sausage link from Pecan Lodge on it...and that's what I got, including cheese fries and the cookie holiday shake. I find Shake Shack to be a tad expensive for such a simple burger joint with not many options. But man was this burger worth it, hell the whole meal worth it. The sausage definitely added much needed flavor and extra spice to the burger, yet the burger was still cooked perfectly and juicy. The cheese fries are EVERYTHING...main reason i go. It's so melty and cheesy and it's not cheese slices like In N Out does so I'm happy about that. I also tried my luck with one of the holiday shakes and it was fantastic. I ordered the cookie shake and it was basically cake batter ice cream with sprinkles but so delicious. This was only my second time in Shake Shack ever but I'll continue to come back. read more

Shake Shack Addison - Cheese fries, cookie shake, and cheeseburger with jalapeño sausage from pecan lodge on it. - Burgers Near Me - Dallas, Texas

Food was cold. French fries were made hours ago and inedible. Delivery took way too long. By the time it arrived, we ended up throwing most of it away. read more

Nice ambiance with fast and friendly service! The place is really clean and has lots of seating. I ordered a hot dog, shack burger, fries, and 10 pc nuggets. The burger was well cooked, but on the smaller size. The hot dog was great and reasonably priced. The fries were great, but the chicken nuggets were way too salty. I had to drink a lot of water when I ate them. Even the fries were comparably less salty than the nuggets. I wish I knew about the lettuce substitute for the buns otherwise I would've ordered that instead. Overall good vibes, just wish my food wasn't so overly seasoned. read more

Shake Shack Addison - ShackBurger, Fries, Chicken Bites, Hot Dog - Burgers Near Me - Dallas, Texas

Burger was good. Real meat Patty was the selling point. Napkins & condiments were in the bag, which is always nice. It was packed nicely. Turn around time was good. However the fries and lemonade were nothing to be too excited for. The customer service is also, well... bland. They spoke so low I could barely hear as they told me where the menu was located. My order was called and set on the counter, and the person walked away before I even made it to the counter to get it. No have a good day, thanks for coming in, see you soon. Overall experience was just meh, okay. Doubt I'll eat here twice. read more

It was exactly as good as I expected a Shake Shack to be. The food was reliably delicious - and pricey. We ordered a Link Burger, Hot Chik'n, Bacon and Cheese fries, and soft drinks. The order came out in about 15 minutes, what was annoying though was that they didn't have a refill machine and we couldn't therefore sip on our soft drinks until our entire order came out. When the order did come out, the food quality was incredible. I will say though that the Hot Chick'n was HOT. Like I damaged the inside of my mouth and water couldn't save me-kinda hot. Probably wouldn't order that again... The bacon and cheese fries also weren't impressive and I should have remembered that from the last time I ordered them - the cheese is just too overwhelming. I honestly would have rather preferred just-bacon fries! The staff was friendly for the most part, although I didn't have to interact with humans much given I used their tablet for ordering. It was very clean and empty at 9pm on a Saturday. read more

Shake Shack Addison - Inside at 9pm on Saturday - Burgers Near Me - Dallas, Texas

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