I placed a large order for pick up and it was ready at the selected pick up time. Everything I ordered was there, nothing was forgotten. Sierra was very helpful and went above and beyond to make sure I had gotten everything I needed. Food was good and the service was awesome, I will be back soon. read more

I was walking through Hudson yard shops and was offered this five dollar shake shack coupon for taking a survey about Hudson Yards Shops. So I got a lettuce wrap, veggie style for a little more than five dollars which was a deal! I ordered at the touchscreen and entered my number and they texted me when my order was done. This place is pretty dirty. The tables are not fully clean. the burger itself wasn't too bad. It held really well together, though I think the lettuce could've been a little better. There was some dark marks on it. I do prefer the veggie and the mushroom burgers over the lettuce wrap. For some reason, they gave me a fork and knife with my order. Not sure why. Overall, not a bad. I did really like the fresh onions. I feel like if you're going to a burger place you might as well get a real burger. Their burgers are so nice and juicy. The lettuce wrap was OK but I feel like for $10 I'd opt out next time. read more

Shake Shack Hudson Yards - Five dollars off coupon - Fast Food Near Me - New York, New York

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Came here to grab a burger and fries. Shake Shack is synonymous with getting a decent burger and fries. There is no counter to place your order. They have a self serve kiosk where you use a touchscreen to place your order, enter your phone number, they will contact you when your order is ready, which is very efficient. We did have to wait quite a bit as they were busy and the ambiance reflected such. Once our order was ready, we proceeded to the counter to pick it up. That cheeseburger was hot, juicy, and fresh. The fries were hot, fresh, and not greasy. All in all, great burgers and fries and definitely worth a return visit. read more

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Went to NYC Comic Con had to go to our spot at Hudson yards. It can get a bit crowded but it moves and well worth the wait. Staff is always nice very accommodating if any issues like missed drinks or sauces happen they address them quickly and pleasant. Music is always playing but at an adequate level. They have four kiosks and one cashier. I am a lover of the classic items like their cheese fries, parm fries, organic ice tea, bacon avocado burger and chicken bacon avocado sandwhich. Love their fries so crispy, hot, and well seasoned. We tried the new onion soup burger, you enjoy onion soup it's for you! Creamy, cheesy, crunchy, and juicy. Delicious! Their onions rings are something to get. Nice crunchy outside coating , tender onion, and doesn't crumble apart. It's not too oily or heavy. Tastes so fresh, delicious , and like family. read more

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As Europeans, we arrived with high expectations, but unfortunately we were not impressed. Part of our order was missing. The hamburger bun was almost falling apart, it was dry, there wasn't enough sauce, and we found the meat to be very greasy. However, the cheese and bacon fries were very good. read more

Shake Shack Hudson Yards - Shake Burger Double meat, Chees beacon fries, Large Zero Coke - Fast Food Near Me - New York, New York

This is a very busy location at it is close to the vessell. It is located inside the mall and trying to get a seat is crazy hard. Even out in the mall it is hard to get a seat. Sometimes it may take awhile to get your food. However, the staff there is very helpful and nice. They answered all the questions we had even though they had a long line of waiting customers. The place is ur typical shake shack and the inside is just like other locations. read more

Came here after seeing the Edge. Ordered some nuggets and a shake. The nuggets were incredibly salty, short by 1, and inconsistent in size. Actually couldn't finish 5 of them because the amount of salt made them inedible. The shake was good though read more

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Before visiting the Auto Show, I stopped for a bite. Located deep in the mall at Hudson Yards, it takes a bit of time to locate this place. You are rewarded with a great burger, with spots to sit both in the facility or hust outside of it in the mall. One of tge more affordable spots around this neighborhood. read more

Oh so good - we were new to shake shack. The only issue we had was the tablet went down while we ordering. The nice gentleman came over and then just took our order. The shack burger is what three of us got and my daughter got the chicken bites. Two of us got shakes. Absolutely delicious all items were excellent. Wish we had one in our area. Was very happy with the food it was bit crowed with people waiting for there orders but as good as they are I get it. read more

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Slow service plus messes up order. Ckick'n bites extra greasy and mostly batter. Not coming back read more

Shake Shack Hudson Yards - Fast Food Near Me - New York, New York

The Shake Shack at Hudson Yards has great burgers, but feels a bit crammed and crowded. As a result, the service is a bit slower given how crowded it is. read more

Shake Shack Hudson Yards - Fast Food Near Me - New York, New York

Fast, easy meal at Hudson Yards. Located on the 4th floor just across from Zara. You can order at the kiosk or register. Decent amount of seating inside. I tried a veggie shack burger for just under $10. Actually pretty good. Crispy pickles & crunchy onions inside. Busy spot that can get chaotic. Grab it to go and eat at the many tables on other floors. read more

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Shake Shack at Hudson Yards is huge but you can't sit there to eat. It's pretty inconvenient when you need a table for your burger like I do. In fact the employee at the door was very nice about it saying they are following their own rules. Their rules require you to show proof of vaccination just to go in to order. She didn't ask for a secondary picture identification though. It was weird. I'm sure they don't care because nothing stopped the steady stream of customers going inside to order. I needed lunch and it was handy. Same old pricey burger with no tomato. I'm not sure I'll return any time soon. I'm letting you know it's there on the 4th floor. read more

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Well it's a good burger if you like the grease dripping. Has cheese, lettuce, 2 red tomato slices on a bun. The fries are not crispy but that seems to be the shake shack constistancy everywhere. I prefer my fries to be crispy and stiff not soggy and floppy. The soda is open bar along with the condiments. There are machines to order on your own, 2 registers, and the app! Generally the mall is crowded and so the lines are long. I waited about 8-10 min for my order. There are seats in the restaurant as well as the walkway of the mall. I don't like that people have no where to toss the garbage and pile it up or leave it on the tables in the walkway. read more

My spouse loves this place and will eat here wherever we see one in our travel. For me, I really don't see what's so special and another burger and fry place but they appear to always be crowded. It's amazing as well that although the place is called Shake shack, many people have never consumed one of their shakes. We are here on a Friday night and it's not too crowded but as with all shake shacks, the food is made fresh so the service is often slow. read more

I frequently complain on here about restaurants I don't have in my home town. Shake Shack is high on that list. I love this place. The bun is the underrated star of the show here. Just a terrific bun. The burgers are of course very well prepared. I continue to be extremely underwhelmed by the fries, but who cares? Just get the burger and ascend to burger heaven! read more

Spent a wonderful day at Hudson Yards and got some good food Seating is tough but just get your order to go and you can eat at any of the tables in the mall outside of the restaurant. Food was fresh and tasty ! Ordered a burger, cheese fries and Christmas cookie milkshake (wow that was good!) Nice stop for a burger fix read more

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Their app and Google say opens at 10 am. I placed my order through their app at 11 and when I got to the place it turns out they don't open until 11:30! The fries are just ok, the veggie burger definitely isn't worth 10 dollars. Staff is friendly and it seems clean, other than that not worth the wait or price. read more

Hudson Yards is a massive, fairly new development in the city. It has a few attractions including the Vessel, which is the feature structure in Hudson Yards. The Vessel is a series of interconnecting stairs and platforms that looks like a giant upside down golden triangle. It's interesting, but the upper levels are unreachable as they were closed after the 3rd suicide there on January 14, 2021, which is very sad. Hudson yards also offers Edge, which is purportedly the highest outdoor sky deck in the Western Hemisphere. We didn't try this having been to the World Trade Center and Empire State Building observation decks several times in the past. The Edge costs $38 per adult, so air might be free, but an open air deck surely is not! There were some interesting statues and sculptures in Hudson Yards at one time, but those are gone. There is a giant TV screen with comfortable chairs that visitors were using to watch a soccer game while we were there. And Hudson Yards connects to the High Line, the elevated NYC Rail Trail, which is really nice when it isn't too busy. And of course there is a lot of high end shopping and restaurants here too. Is Hudson Yards a must see attraction for an NYC visit? Not in my opinion, but if in the area, or for those seeking a high vantage observation deck, it may be worth your time. I did have some great photos to share but, here is what happened: I wrote a previous review on Hudson Yards recently, but Yelp flagged it for content even though I cited the ONE SENTENCE I used as coming from the WEBSITE. I'm sure it's difficult at times for Yelp editors to ascertain what meets or doesn't meet guidelines. That said, I've found these editing decisions to be idiosyncratic to the specific editor, meaning it's inconsistent. It's very annoying when Yelp removes a review, as they delete the photos. It would be much better if Yelp could put a contested review into draft mode, and contact the author to ask for a rewrite or explanation. read more

My mom liked the shack burger, but sadly I didn't like the Smokeshack burger. We also ordered the gochujang chicken pieces, but it tasted like my burger. Not good! I can't describe it, but the meat in both were off. I enjoyed the fries and strawberry milk shake. My mom complained that the milkshake was too thick. We threw it out after drinking half of it. Sadly, I forced myself to finish the food because I paid $35 for it. The service line was a bit disorganized. There were people behind me going inside. Then I realized you could walk-in for the digital orders. The line is for dine-in or ordering in person. It's confusing because there are no clear signs. Sadly, I don't know if I'll eat Shake Shack again. Not sure if it's this place or Shake Shack that lowered their ingredient quality. I was extremely disapponted because I suggested this place to my mom and was hungry after our trip to The Edge. read more

Shake Shack Hudson Yards - Right next to The Edge (Entrance) on the 4th Floor - Fast Food Near Me - New York, New York

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It was a busy after lunch hour at the shack with my family. Servers were friendly but I hope they can have more welcoming smiley face to greet your guests. Burgers are deliciously pricey when I compare them to In&Out with decent size just enough to fill you up when I had a cheeseburger, also I don't think it is worth for ordering any soft drinks here excepts a Milk Shake because they don't follow any instruction when I asked for a Easy-Iced 50/50, but they insisted to give the same predefined amount of ice. Overall rating = 3.5 when seatings are tight in the this shack and air circulation was muggy and hot. One more thing, it needs more air circulation when it was packed with ppl with tiny door for entrance and exit. read more

Shake Shack Hudson Yards - It is called Easy Iced????? - Fast Food Near Me - New York, New York

Mushroom burger is very good. Two pieces of mushroom with cheese in between and deep fried. Great crunch and texture. When you order from the kiosk and out your phone number in, they do no text you when the order is ready. They call your name and if you don't pick it up they dump it on a shelf next to the kiosk. You must wait within earshot to avoid this fate. read more

Shake Shack Hudson Yards - Mushroom burger - Fast Food Near Me - New York, New York

Tasty burgers, hot and fresh. Hits the spot every time you want a little bit of grease after walking the mall. The line get ridiculously long after 12:30pm, and it's all gifitall kiosks anyway, so order online to save some time. Will come back next time for their famous frozen custard. read more

Shake shack never disappoints. If you enjoy Thin Pattie's cooked to perfection, fresh toppings and crispy fries. If you're paying by card you can order through the kiosk. Go grab a seat as your order is being prepared. You have the option of sitting inside the restaurant or mall's hall. Waited less than 10 minutes. It does get crowded. read more

Shake Shack Hudson Yards - Fast Food Near Me - New York, New York

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The food was really good and the burgers were melt in your mouth. The buns were thin and soggy a little but you wouldn't notice. 4 stars. The cookies and cream shake was amazing though there weren't enough cookies and too many ice chunks. 3.8 stars. The truffle fries, oh the truffle fries they were the great thing on that menu. The sauce was perfect and the fries were crispy and had Parmesan on top. 5 stars. The service was just a kiosks and the food came out fast, they didn't mess up our order because we ordered on a tablet. 4.2 stars. The atmosphere was nice and we got there at the end of lunch rush so we had some seating. 3.7 stars. read more

The service here is extremely slow. The staff is very rude. When I ordered my burger the cashier had to say excuse me to the cooks and ask for their attention multiple times for my order. My burger was just sitting there when it was finished because the staff member completing the tickets was being slow and lazy. I waited more than 15 minutes when it was not busy due to lazy staff members. By the time I got my burger it was not even hot it was warm.... What a rude and disgusting work environment. I don't recommend going unless you want to waste your time here.... read more

To give a chain store one star means that the experience really sucked!! From the wait (for our food to come out) to the actual food... all horrible!! It felt like our order was forgotten and when we inquired about it, they made it really fast... nasty, oily, uncooked food is what we got! read more

Shake Shack Hudson Yards - Fast Food Near Me - New York, New York

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Get the SmokeShack. Period. Crowded location, but got lucky on a Saturday afternoon around 4pm with barely any line. Best fast food burger around. Hands down. read more

This location is incredibly modern, clean and beautiful. I loved their self service tablets, where people paying with debit or credit can make their own orders. It works really well cause it decreases hugely their possible long lines. Every other shake shack has to adapt them into their modus operandi, asap. I was very satisfied with mostly everything butttttt, I'm not sure whether it was the time we came in (55 minutes prior to their closing time) or if they always make those mistakes but our orders got all mixed up. My mom didn't get any lettuce and she put it on her order. But she got spicy peppers, which she didn't request cause she can't eat spicy food. My sister order a lettuce wrap (no bun), they didn't wrap it. She added pickles, didn't get any. Also added shake shack sauce and didn't get any either. I got the smoke shack burger, didn't get any peppers and didn't get any sauce. I would definitely come back if I'm in the area, but definitely think they should pay a little more attention to the orders, people could have allergies and that could be a huge issue. (Ps: Giving them 3.5 stars, not 4) read more

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Wow this Shake Shack has a load of people in here and it was a pretty long line out the door for us to make our order. After having lunch we decided on trying out Shake Shack in NYC to see what if there was any difference of not. We first waited in the line and now a days they don't even have people helping you, you just make your order on a tablet and give them a credit card to make a payment. Overall this seems like it would make ordering faster but to me it seems like you should still have staff members taking the order. After making your order you will go towards the right side to pick it up. There were no seats inside and practically a lot of people waiting for food. After getting our food we did find a seat to sit at and eat the burger and shake that we got. During that time they were having Games of Thrones for a milk shake themed and it was super tasty!!! The burger was on point and tasted even better than the ones in Los Angeles. read more

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I love Shack Shake, so my review here isn't for the food. It's really for whoever designed this space because with the volume of people you have here, it's not making the cut. We ordered from the kiosks, fine, I like talking to people more, but, I get it. The kiosk area does take up a good chunk of the restaurant. The pickup counter is small, and they've elected to cram as many tables as possible into an even smaller space. The kiosk asks if you want to dine in or dine out, and I selected to dine in, not realizing no tables were and would be available. Luckily, the staff is smarter than the kiosk and hands me the order in a to-go bag. While waiting for it to come, you shuffle around so much. People jostling for tables, employees trying to get through the cleanup something or refill the condiment station. There's no place to stand and you feel constantly that you're in the way. Shake Shack texts you when your order is being filled/brought to the counter, so that was a positive. Once we all got our meals, we set out into the ~sopping xperience~ to find some tables, which again, for wanting you to eat at one of the many dining spots, the Hudson Yards is lacking in actual space for you to eat. read more

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Ridiculously slow service. Lots of staff, moving like molasses. I ordered frozen custard digitally & waiting for an excruciatingly long time. Inexcusable as custard is pre-scooped & waiting in the freezer. I had to specially request my custard at the counter, separate from the digital system. Terrible place. Avoid it. read more

Shout out to this location for allowing us to put in our order just minutes prior to store closing. It was a hectic night when I went; this Shake Shack location was PACKED and the staff went into overtime but still managed to get everyone's orders taken care of despite the pressure, the time, and the Karen's. Having worked in a restaurant myself in the past, I empathized so I stood there quietly for 30-40 min. I chose Shake Shack since it's one of the few restaurants still open (past 9pm), it's located super close to the 7, and we were tired and starving so it was either this or the halal carts on the street. I got their new menu item - the Korean BBQ burger, chicken bites, and a root beer float. I desperately wanted to also try their new spicy Korean bbq cheese fries but I was not down to face the imminent acid reflux and lactose intolerance that would follow -- especially past 10pm. I was pleasantly surprised that the kbbq burger was not bad (maybe it also has something to do with the fact that I was hungry). Thus far, it had been a total miss whenever fast food chains try to promote "Korean-inspired" flavors and I was expecting the same for SS. I think the burger was decent mainly because they didn't use American bbq sauce and play it off as Korean bbq sauce (American bbq sauce is very tangy compared to the latter). The fried onions and scallions gave the burger more depth, which I really liked (except they kept falling out of the burger). The chicken bites were just not it. Some were soggy while some were overcooked. I didn't finish them. Same for the root beer float - the staff made my float first and let it sit while they worked on the rest of our order as well as other people's orders so the ice cream has entirely melted and the float was no longer icy but rather close to room temp. However, I'm giving them benefit of the doubt since I saw everyone was on the brink of having a mental breakdown. The other items in our order were good. read more

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Had to wait quite a while for our burgers that I eventually asked if they were still on their way out after about 30 minutes. The burgers were alright but didn't quite live up to how I remembered shake shack being the last time that I had it. read more

Shake Shack Hudson Yards - Smoke burger (one with a regular bun and one with a lettuce bun) - Fast Food Near Me - New York, New York

Shake shack? More like very good food. the food was good I liked the chicken bites and the chocolate shake I got was also pretty good. read more

3.5 stars Mildly disappointed by my Smokeshack burger (has bacon) at this location b/c the burger was not as juicy or good as the one from another location (near 34th St Herald Sq). Probably just due to this one experience. The burger was still good though & will eat here again. Location: Within Hudson Yards, on the 4th level. Note, when you enter the mall through the main entrance facing the Vessel, you are already on the 2nd floor...so you just need to go up 2 more floors via the elevator on the side. Little Mercado Spain is on the 1st floor....so take the escalator down. COVID: They tell you not to eat in the mall when you do pick-up but everyone does it...just go outside to eat it or bring it home because you're just gonna have to eat by the trashcan where there's a "mini table" on top for you to put your food on & eat. read more

Shake Shack Hudson Yards - Fast Food Near Me - New York, New York

Exactly what I expect from Shake Shack. Can get a bit crowded at lunch of course but they try to keep people moving.

What can I say, wanted to get something quick before going to the Edge. I ordered the chicken bites small and yazu honey lemonade. Thought it was simple enough but waiting 15 mins was not so good. While I understand that you have to wait for everywhere in NYC but this was not a good experience. read more

Shake shack burgers. So delicious. I tried another shake shack close to a museum and it was not the same although same franchise. This though, was so delicious! It gets busy most often through the week, yet they move relatively fast and you're able to find somewhere to sit, it's very in and out (go eat and go out) not very spacious yet comfortable enough. read more

After exploring awesome architecture we decide to settle down at favorite place Shake Shack Food is amazing and the best part is the service .. being a GOT fan bought the dragonglass shake but it was too minty for me and cudnt consume any more . So requested them to exchange it and they did Regular chocolate shake was super yum .. sticking to basics helps sometimes Rest of the food was good and overall service was good too read more

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