Great spot, open late, with nice staff. Nice interior with several touchscreen kiosks by the entrance which take your order. There's staff on hand if you want to pay with cash or other requests. For dine-in, when you place your order, take a number stand and pick a table to sit at. Plenty of tables to sit at, making it great for larger groups. Staff was remarkably friendly. They were great with asking if we needed condiments and swung by our table to make sure things were great. I didn't expect this level of service from a Shake Shack and maybe need to rethink what fast casual dining can be like. I got a Chicken Shack. It came out hot and tastes just like all the other Chicken Shacks I've eaten. Overall, the food and ambiance is as expected but another shout out for the staff here: they surprised me with being a notch above with regards to service. read more

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Poor Customer Service Experience I accidentally walked into the pickup order area because there were no signs indicating that customers should not enter. The manager, Jacob, immediately became upset and seemed panicked instead of calmly explaining the situation. Afterward, I spoke with Jacob directly and respectfully shared my feedback. I explained that clearer signage could help prevent this from happening to other customers. I appreciated that he listened to my concerns, but I believe the situation could have been handled much more professionally, with patience, calmness, and courtesy from the beginning. read more

Please check your food before eating. My patty was pink and cold in the middle. This was from a pickup order on 6/20. read more

Shake Shack - Raw shackburger - Burgers Near Me - Los Angeles, California

I'm still almost certain Shake Shack changed up the recipe for their chicken bites, but honestly... I'm not mad at it anymore. They actually were extra tasty this time around (though I'll always miss the OG version). Thanks to the Shake Shack customer service team for all their support! Everything paired well together and hit the spot perfectly! Also, can we talk about how good their hot dogs are?! I love that they're made with 100% beef instead of pork -- such a win in my book! read more

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The meat tastes like it has gone bad. The safety sticker from the paper bag wasn't even sealed either.

After my recent stay during the LA Marathon weekend, I tried this burger chain for my first time. It was conveniently close to my hotel and near a parking garage as well. You place your order on their kiosk or app. It was around 5pm on a Sunday evening and my double cheeseburger and fries were ready in under 10 minutes. I did takeout to eat back at my hotel and the staff gave me several sauces and plenty of napkins. Food was delicious and of ample portions as I was hungry after running my race. My only regret is I should have tried a shake as a post run treat! Maybe next time. Establishment was clean on this busy weekend. read more

I've been to this shake shack location plenty of times since I live close by. Honestly, they're consistent every time and I've not once had a meal here. The staff are always so pleasant to me and they do a good job keeping the inside clean. I love getting the smoke shack burger. Those chopped cherry peppers give it that perfect spicy and tanginess to the burger. The frozen custards are always amazing too. Will definitely keep coming back. read more

Shake Shack - Smoke shack burger - Burgers Near Me - Los Angeles, California

It's really crazy that I live right around the corner and this is my first time actually dining in. I usually do takeout, so this experience was very delightful and insightful. I will definitely be doing more dine in experience. I just wanna give a big shout out to Sean, he was such a sweetheart! He was very welcoming and passionate at what he does! He made he asked every customer how their experience was, and had a great vibe to him. He's also very funny :) Food? Never any complaints. Ambiance? It's very neat! I was actually very impressed with the security guard! I didn't get her name, but she was standing on business! She's so friendly, but the second someone homeless tries to enter- she's ready ready! That's always been a big reason why I've been scared to dine in at any restaurant in DTLA. So now I know I'm protected. read more

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Food was amazing! Apart from the burger being cooked almost to perfection & the fresh fries w the perfect amount of salt, the staffing at this location are marvelous people! I greatly appreciate the staff for their kindness & service from the cashier to the chef to the security guard read more

Ordered a coke and plain fries. Took over 20 minutes to get it despite it clearly not being busy. Will never come back

Everything went well. The food was good, service was good the ambience of the restaurant was good. Highly recommend shake shack in Torrance California. read more

I stay in Oklahoma, the closest I got to a Shake Shack was seeing their stuff on blogs. My other hometown, Dallas, got a Shake Shack a couple years back. I made a trip to LA, this was in the area during an afternoon stroll, I had to stop by after all of this time. I got the Korean BBQ Burger. They give you the option to sub for a veggie patty & that's exactly what I did. Outside of the angus beef, it comes with cheese, crispy sweet onions, fresh scallions & Korean BBQ sauce. The sauce was very subtle. I added pickles to my burger to give it something extra. The burger was for a limited time. They also had a Korean style Fried Chicken sandwich & Spicy BBQ Korean Fries. I wanted a shake so bad, I didn't have the stomach room for it. It was the Strawberry Frosted Donut Shake that made me almost not care the room I didn't have for it. read more

Shake Shack - Burgers Near Me - Los Angeles, California

The setup is a bit different, the entrance is not off of the main street, it's on the side. Parking is tough to find in this area. Multiple one way streets surround the area. This was my 2nd time trying Shake Shack, and it's actually pretty good. I ordered the avocado bacon burger and a maple snickerdoodle shake. Both were very delicious. Price wise it is a bit pricey. I paid about $19 for the two. I feel like if it's going to be that much I should at least have my order taken by someone instead of doing everything myself. Then the iPad asks if you would like to tip lol This visit was definitely better than my first experience. Thank you. I recommend trying the limited edition shake! It tasted like cinnamon cookies ;) read more

Shake Shack - Maple Snickerdoodle Shake - Burgers Near Me - Los Angeles, California

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Shake Shack is probably my favorite burger place. The Shack Stack, my personal favorite, stands out with its perfectly cooked patty and the crunchy deep fried portobello mushroom stuffed with gooey cheese. The French fries are always great. The highlight, however, was the Not Milk vegan chocolate shake. This shake was creamy and indulgent without the dairy, perfect for those looking for plant-based options. I'm not vegan, myself, but I do like trying new things and I was impressed. It could almost pass for the real thing if you didn't say anything. read more

Shake Shack - a burger and fries - Burgers Near Me - Los Angeles, California

You want a good burger, you can always count on shake shack to come through. I'm an LA native so it will never be better than in-n-out haha But it definitely tastes good but I wish the portions were a bit bigger. It always leaves hungry. Fries are mid but the shakes are top shelf. Dtla location is a bit busy and kind of loud. Most of the time it's packed due to all the pick up orders from Uber eats and door dash. Service is always great and they take care of your order as fast as they can read more

Shake Shack - Burgers Near Me - Los Angeles, California

Ordering takes forever and no one even bothers to look at you when you try to pick it up. They took 20 minutes longer than the projected time to have the order "ready" and I don't even know when I will be able to pick it up as I'm still standing in line. Won't be coming back any time soon as I had friends waiting on me before this. Not to mention they're out of chicken. read more

Shake shack is pretty yummy! I love their seasonal items such as the Korean inspired burger and fries. The shake shack burger is great and whenever I get the fries, I always have to get the cheese sauce with it because it's just so yummy together. I also got the peaches and cream shake here and that was also very good! read more

Shake Shack - Peaches and Cream Shake - Burgers Near Me - Los Angeles, California

Came to Shake shack after spending the day in Downtown LA now I've been to Shake shack before but I believe they did not have a chicken sandwich when I went so I was very intrigued to taste their chicken sandwich. I've had their burger before and I did not wanna have a burger or at least not from Shake shack they're OK, but I wasn't in the mood for a burger now the chicken on the other hand it's OK but it's not the best fried chicken sandwich that I've ever tasted I am glad that I got to taste it finally. Now I can put a feather in the shake shack experience. I do not need to eat anything else from this place unless they come up with a new sandwich. I'm not really gonna buy their hotdog. It'll probably be way overpriced anyway. read more

The food is great. Staff is friendly. Place does fill up during lunch and dinner time. Not great for large groups. If its your first time here- definitely try the Shackstack burger. read more

Shake Shack - Shack stack- Tiramisu Shake- Fries - Burgers Near Me - Los Angeles, California

Absolutely love this meat quality I learned a Michelin star restaurant uses this meat vendor so I had to try Shake shack, the shakes do not give me upset stomach like in n out does. Love their waters too & bacon cheese fries read more

This is my first time eating at a Shake Shack ever! I know, I know, crazy right? So I got the roadside double with some spicy cheese fries and a cookies and cream shake! The burger itself was pretty decent, but the fries?????? Life changing! Those spicy cheese fries were to die for. I will literally come to shake shack just to eat like 3 orders of those. The cookies and cream shake was good as well! The service was fast and the staff were very friendly! read more

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I really don't understand how long shake shack has been in business. It's not a terrible burger chain, but it's definitely not the best. Especially for the price point. First the crinkle cut fries are total failure. No crunch, lacking salt and soggy. For the burger I purchased a double smokeshack burger (angus beef, cheese, bacon,chopped cherry peppers and shack sauce) the beef patty was actual delicious but that's as far as the tastiness goes. As all the ingredients just didn't mesh well and the size was very small. Unfortunately the star of the show was the black and white shake ( fudge sauce mixed in vanilla frozen custard) its was good but still nothing to recommend to your people. It's just ok, I'd recommend "For The Win" for a better burger at that price point. read more

Shake Shack - SmokeShack- Black & White Shake Cheese Fries - Burgers Near Me - Los Angeles, California

Everyone here is so nice and helpful . The best service ever. Delicious food you could never go wrong with shake shack . The best chocolate shake ever . read more

I actually finish all of my food when I eat at Shake Shack! Burgers are juicy and tasty and the crinkle cut fries are fab! Fries are a big deal to me, too. Prices are ok, not too high considering I go to the one in Downtown L.A. I'll be back, and maybe I'll have a beer next time as well! read more

The Birthday Boy requested Shake Shack. Parking of course is a bit hard in LA but we were able to find a open meter parking. Thank goodness. Walked about a block. Came around 3 pm Saturday afternoon. It was a full house but we were able to get a seat right away. Went to the counter and ordered our burgers & shakes. Service was good & food came out within a timely manner. Only issue was we were charged for a sandwich we didn't order. Realized that after we saw our receipt and was waiting on our food. Associate refunded the extra charge but still said they'll give us that extra burger mistakenly rang up. After we got our food. We ended up getting an extra burger we too didn't order. Got the Yummy Spicy Bacon Burger protein style, not overly spicy, great kick of spice, ShackBurgers & bacon cheese fries. My kids couldn't stop eating the fries! Burgers are good but on the smaller side. Fries are so yum & extra crispy. Really delicious fries. Can't seem to stop putting one in our mouth. Shakes are delicious. Great dessert end cap to a delicious meal. Sodas are refillable, just have to ask associate On the counter to refill for you. Restroom must need a code to enter which is given on bottom of the receipt. Lots of seatings with open air high ceiling restaurant. read more

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Man oh man, shake shack! I am writing this review based on location compared to the other location I have had. I have had Downtown LA & Emeryville shake shack; Downtown LA being my first time having it. The location itself wasn't the best nor the prettiest; it's downtown LA. Parking is iffy & the walk to there is iffy, and for someone who isn't from the area, you feel like you gotta keep yo head on a swivel. Regardless, I'm rating based off of the food, service, & cleanliness. The food was amazing! As someone who has burgers often from places like in-n-out to five guys to some real nice home cooked burgers, this place has got IT. I've also never been a crinkle cut fry kinda guy. Hated them actually. Until I've had them from here. Perfectly salted & crispy crunchiness on the outside, and that soft inside; ouwee. I'm not a vegan, BUT I have been, for a strong 6ish months, so I decided to try their vegan chocolate shake, and OH MY F-ing GOD that SH!T was FiRE ! The table my girl & I sat at was clean; no complaints there. The bathroom needed a code, which makes sense because well.. downtown LA. The bathrooms were clean too! Hell, even their tap water tasted pretty good and was cold and crisp, without ice! Unfortunately I do not live anywhere near here, but once I'm back in LA, ooouuuweee, they gon see me up in there again! read more

It was my first time having shake shack and it was really good. To be honest, the prices are really expensive for a thin burger. However, I think it's a place you need to try at least once. It's a self order kiosk so I didn't talk to the workers but it was confusing and wished someone would visit helped. Indoors is decently clean and lots of seating. read more

Shake Shack - Oreo Shake, Chicken Shack, Smoke Shack - Burgers Near Me - Los Angeles, California

Funny how I usually pass Shake Shack on my way to Rodeo drive without even stopping to taste their delicious shakes. Anyway, I decided to do my stomach some justice cos it was rambling from hunger and my oh my did I have the best meal of my life...just kidding I had the BBQ cheese fries + burger +vanilla shake ...yummy read more

Shake Shack - View from the road - Burgers Near Me - Los Angeles, California

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Nice and quick service, great tasting burgers as well ! 8/10 for being located in downtown la

Shake Shack is decent. It's something I would recommend a person to try but I wouldn't visit unless a friend wants to go Shroom Burger- my most liked menu item. The crispy mushroom is a great combo with the soft bread of the burger. The cheese is overwhelming in my opinion and I usually have to take if off my burger with each bite but my co workers loved it. This pricey little burger fills me up but its not craved often Fries- delishhh and brings back memories of my child hood. so perfectly crispy on the ouside, salty and soft on the inside Shakes- they're decent. worth the try but wouldn't get again read more

I ordered off Ubereats because I picked up a virus from the airport and was holed up in my hotel room. However, my food arrived piping hot, which is rare with food delivery, so I was already impressed. The cheese fries were so. freakin. good. 10/10 and way better than In-n-out!! The burger was also great and tasted very fresh. I ended up getting in-n-out later on for the true "California experience" and it was terrible, Shake Shack was hands down better and more worth the money in every way. I can't wait to try them again. read more

In fact I always have thought of trying Shake Shake burger after I heard they are one of the best in town ,last night I was around the downtown area and decided to try their restaurant. I ordered their signature burger -The ShackBurger- while my nephew ordered the double patties burger . Both burgers were greasy and tasted way below average. Staff were good for a fast food restaurant. I think there are way much kore better burger places in LA that puts Shake Shake in the bottom of rating. read more

Shake Shack - Burgers Near Me - Los Angeles, California

First time my daughter and I come into Shake shack hoping to experience good customer service And the cashier literally ignored us and helped the man next to us when we had been standing there for the last 10 minutes Will Not be coming back. Never felt so disrespected and ignored in my life read more

We got 4 burgers 1 fry 1 Triple Chocolate Shake. The Triple Chocolate Shake is way to rich. The Bacon Cheeseburger wasn't good I rather get a Burger from In-n-Out. The Person that took our order was mean. Though the place looked cool with the glass walls. read more

Shake Shack - Triple Chocolate Shake - Burgers Near Me - Los Angeles, California

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Finally got to try Shake Shack and now I can add another of my opinions into the whole regional burger ranking bracket (you know, the debate between which is better: In-N-Out, White Castle, etc). This was right next to the lucky free street parking that we got and service was friendly and efficient. Restaurant is clean, well stocked with utensils and condiments, and has a nice modern look. Cashier was very friendly and helpful. Seeing that they were having their Holiday Shakes & their Hot Ones collaboration, we had to order these! We got the: 1) Hot Ones Bacon Cheeseburger: -It's a 100% Angus beef burger with their collaborative Hot Ones Spicy Shack Sauce, applewood smoked bacon, and Monterey Jack cheese on a potato bun. -I mean it's not a bad burger per se. Tastes pretty good, and the Hot Ones sauce actually has a pretty good kick to it with some afterburn (but it's not impossibly spicy) and this goes great with the slightly melted Monterey Jack cheese, but honestly, it just seemed like a regular burger to me. -It doesn't warrant the premium price that comes with the order. -The burger patty itself is just alright, not super thick and not really that juicy either (definitely not dry, but it's just okay). No char or smoky flavor to it. Bacon was in small slices and were a bit fatty. Not really that crispy. -The potato bun itself was a bit flattened and honestly just looked like something you can get at a typical supermarket. 2) Hot Ones Bacon & Cheese Fries: -It's crinkle cut fries topped with their cheese sauce with some pepper flakes on top. They also serve this with a side of their Hot Ones Spicy Shack Sauce. -The best part of this was the extra side of Hot Ones sauce since we dunked our burger in this and used the remaining sauce on another meal that we had later on in the day. -Fries were okay in general. Nothing too much to write home about. 3) Peppermint Chocolate Shake: -One of their holiday seasonal shakes! Comes with some whipped cream and festive sprinkles. -Very thick and rich shake that's plenty sweet on its own. No need to make this one malted! -Honestly it was not too bad when I was first drinking it, but as we were finishing it, it became way, way too sweet and we just had to toss it out. Potentially would be better if I diluted it with milk taking it back home, but this is definitely a shake for those with a sweet tooth! Altogether, this was almost $30 and not worth the price. Since there's not that many Shake Shacks around me in general, I don't think I'd go out of my way to get any, but I can at least say that I've tried their food at least once. read more

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Quick stop to eat while in downtown LA. Went on. Friday around 2:30. No line. Open to eat inside - tables designated to eat 6 feet away from each party. Bathrooms and tables were clean. We ordered the chicken sandwich and the cheeseburger with a side of cheese fries... and a chocolate vanilla shake and cookies n creme shake. Chicken sandwich was really good - perfect amount t of crisp and the bun was soft and buttery. Loved the combo with the cheese fries. Picture nacho cheese on fries. Simplicity at its best! Cheeseburger was juicy and perfect amount. Not too big, not too small. Shakes were awesome too! Can't go wrong here! read more

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Came here for a late night bite before they closed and the burgers , shakes, and fries are consistently delicious! I highly recommend the shake stack which comes with a deep fried portobello mushroom with melted cheese inside on top of a burger patty. read more

Shake Shack - Shake Stack - Burgers Near Me - Los Angeles, California

Why does the app frequently not work AND you don't accept Apple Pay. We tried calling and no one answered so we assumed it was closed due to Google. But when I walked my dog I saw that Shake Shack was open. I didn't have my wallet with me but I had my phone with Apple Pay. The curbside staff said I couldn't order curbside without my card. So I went home to collect my wallet and returned to Shake Shack to place an order. But while waiting for my order I noticed the screen with orders showed the have web orders too. Imagine my surprise when I went online and ordered a drink! It was ready almost immediately. I had to make two trips because the first curbside hit told me if I couldn't order on app I'd have to order through them in person. But that was mot true. I'm upset that they didn't recommend the website which took seconds to place an order. To make matters worse, we prepare to eat and the Ketchup packets are grimy and sticky. They grossed me out and required both me and my husband scrub our hands. I wan to give zero stars for this horrible experience but luckily this doesn't happen often. But it's only three stars because the prices we paid is ridiculous to have to put up with this hot mess of faulty apps and grimy slimy ketchup packets read more

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You honestly can't go wrong with Shake Shack. I feel no qualms eating a double burger and I'm normally one who gravitates towards the healthier side Of the culinary spectrum. This time the kitchen made an error and gave us regular fries when we ordered cheese fries. Within moments of letting them know we were handed cheese fries and got to keep the regular fries. Double yum. read more

For those who prefer reality vs Fantasy this location is For You. And for those who Prefer 'Attitudes' and Arrogance This is not for you. Shake Shack Had a vision both culinary and Social upward mobility. Yes this Is in the 'Heart' of DTLA providing Employment and Empowerment. With an excellent DIVERSE staff Delivering the BEST BURGER ON THE BLOCK!!! Thank you franchisee For seeing past the SOCIAL INEQUITY of the area and investing in a Positive future for the HOOD! And let's just say that burger with Real Krispy bacon fresh tomatoes American American cheese and Juicy perfectly cooked krispy edged Burgers are TDF. To Die For. Stop Frontin' as we say in NYC. This Burger BANGS!!! Hold on wait a minute those Crinkle Cut Fries though, HOT SALTED with REAL BACON BITS and REAL AMERICAN MELTED cheese. ( no cheese whiz on this Jaunt) sorrynotsorry Philly, ) Shake Shack isn't about the Shakes. It's the BURGERS!! read more

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