Best chipotle I've ever been too, I don't care for customer service it was standard. But genuinely this is by far the freshest chipotle I've ever had. The food was HOT! Steaming, I've never seen a chipotle bowl steaming. Most chipotle is like warmish/cold ish depending on your toppings but this felt like a hot meal. The rice and chicken were hot enough to where the cheese at the very top of it was melting, not a lot but I a couple melts pieces. The steak was also medium rare? Never seen some shit like that. Like was there a huge difference? No, but this would be enough to take an 8/10 review to a 9/10. Like I was genuinely surprised at steak perfectly sliced up medium rare pieces of steak. Seriously I don't think I've ever had a chipotle bowl so good. read more

Today, I went to Chipotle in Downtown LA after seeing a promotion that offered one free regular menu item with the purchase of one burrito (this evening, December 13). I usually go to the Larchmont or Glendale Galleria Mall locations, but today I decided to visit the Downtown LA location. It had been a long time since I last had Chipotle, and it was really delicious. I love that Chipotle feels like a healthy meal but is still very flavorful. The staff at this location were also extremely friendly, which made the experience even better. Side note: About three years ago, I had a bad accident at the Chipotle Larchmont location. I hit my foot on the door so hard that I was in severe pain and had to sit down on the spot, unable to get up for a while. People around me kept asking, "Are you okay?" and I remember replying, "No, I'm not okay," because it hurt so much. After that incident, my left big toenail eventually fell off, and I lived without it for almost a year before it finally grew back. Even now, I still experience pain in that toe from time to time, and it can be uncomfortable when walking. (Even though I was injured badly, I didn't have the time at the time to file any kind of claim because I was extremely busy.) Because of that experience, I avoided going to Chipotle for a long time. But visiting again after so long brought back that memory--fortunately, this time it was a much more positive experience. read more

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New employees are rude and terrible. Don't give good serving sizes under Serve even the rice and beans when asking for extra and are rushing you through the line with no one behind you. Also a lot of crazy people outside read more

Happy Halloween everyone today I had to stop by and have a chicken bowl at Chipotle with my bestie and got a great spooky deal for wearing our costumes :) read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

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This should be criminal. This was Monday, October 20 at 9 PM. There was only one other person in the store ordering their food right in front of me and this is what the line look like. I requested that everything come from the fridge because I'm gluten-free and so cross contamination, however They were feeding people from this and this is criminal. The health department should be called. read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

I love this location the workers are always so nice and professional! I have been here many times and my food is always fresh and my order is always correct even when I do mobile orders! read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

Ok, Ive given the carnitas at this location multiple opportunities to redeem itself from the absurd amount of salt they marinate/ cook it with. I'm gulping down glasses of water afterwards with fingers too fat to take off my rings. Please chipotle, taste before you add MORE salt to your meats and beans ... PLEASE. Thank you read more

Went to the Arroyo Crossing location Management very rude- won't be back- long line, not enough staff, out of veggies - I don't eat meat read more

Stop using your gloves to wipe off the counter and then grabbing my cheese. Why are we moving so fast when there is no line? We need new front line workers. I may literally apply to work for the health department myself because this is out of control. It has gotten noticeably better but some workers just don't get it. I'm a regular, and should be kind of obvious to point out by now but it really should just be consistent with every customer. Times is too hard to have somebody playing with your food like that. Going to start wearing my meta glasses and posting the videos in the reviews next so people know I don't enjoy just leaving reviews. It's 7:25pm on 6/28 read more

Typing this as I eat my 5 cubes of steak. As a Worldwide Chipotle Connoisseur who has done free marketing for years by supporting and spreading positive words about this company, I thought changes would be made after the CEO of Chipotle guaranteed customers larger portions of protein. It looks like we need to continue to use the recording method as protocols haven't changed. I asked for a bit more steak and the server added like 3 more cubes. Why are you serving such small portions when there's 1 other person in line? There's more protein in a Lunchable than Chipotle at this point. read more

Chipotle Mexican Grill - A morsel of meat - Mexican Near Me - Los Angeles, California

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Why can't y'all roll a burrito correctly?!?!?! The moment I pull the burrito out the bag I can tell it's gonna be bad. Uneven portions and too much tortilla overlap. Have some dam integrity! read more

Didn't give me any utensils to eat how I'm supposed to eat & over charged me in taxes .

Literally found a hair in our food bowl. Hairnets should be worn properly and securely- no one should have to pull someone else's hair out of their mouth while trying to eat! On top of that, one of the female employees had the worst attitude- completely straight-faced, no greeting, no response when me or my girlfriend asked for something. Just plain rude. And the portions? A joke. My girlfriend got significantly less than me- less than half a scoop of protein that was supposedly "full," and the sour cream was barely a smear. When she politely asked for just a little more, the same worker acted like we were asking her to lift a boulder. These are such small, easily fixable issues that could be solved with proper management and accountability. Get it together. read more

I ubered a bowl & paid an extra $5 for EXTRA chicken. I got my order and it has no chicken at all... like whatsoever. Maybe they gave me the wrong order but I'm pissed. Waited a whole hour just to receive a veggie bowl. NEVER AGAIN read more

I have eaten here many times. My go to is getting a bowl plate with chicken corn Salsa and lettuce. Cant go wrong with a full plate. The customers are available herr. read more

I reached out to customer service and received a generic message letting me know that they will reach out to this store location to ensure that this not happen again. I need the store manager to reach out to me because I need a refund for the missing items. Please consider ordering catering from a different location. This location is TERRIBLE. read more

OK, so this chipotle is definitely one of the lower chipotle's though I got a burrito and the show that it was supposed to be a soft shell but it was actually very very very very very very chewy. The customer service was good but they didn't talk like at all like mostly quiet And like this surrounding of the building is definitely great like definitely great use but like probably wanna ones that you might want to avoid probably one of the worst ones I've been to. read more

Chipotle Mexican Grill - How hard it is to bite into the food - Mexican Near Me - Los Angeles, California

It's hit or miss here! I really hate that the chicken is never fully cooked through (it's often chewy or fatty), the food is often cold, and the chips are almost always stale... I just want to make it on one good day. I love chipotle but this location is not my fav unfortunately. read more

Order elsewhere old rotten ingredients, guacamole not edible and poor service. Other fast food next door, better option read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

The brown rice is extremely old and dry to a point where I can't chew this hard stone-like rice. It's not from undercooking the rice; it's the texture of rice that was left out of the rice cooker for 3 days. I don't understand how they can serve something at this quality. I feel like my teeth will chip off from trying to eat this read more

Food is good as Chipotle standard but my problem with this branch is they are closing restrooms so early! Last time and also today at 8:45 PM restrooms were closed. read more

Chipotle Mexican Grill - a mop and a mop on the floor - Mexican Near Me - Los Angeles, California

This was our first time at this down town location. Thankfully there was parking available in front. The parking meter takes credit cards and change. There was no line and plenty of seating. We ordered and were able to sit and talk a while. This location was clean and the staff was friendly. There is plenty to see if you sit at the window. Our meal was just exactly what we expected and ordered. We enjoyed our choices and will come again. read more

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This is one of the "those" locations. Serving complete pig slop food. Zero pride in preparation. My cats kibble looks more appealing than what this location puts together. read more

Came in at 9:40 on may 3rd. The younger boy mopping wouldn't let me use the bathroom and said it was closed for the night. I told him I had just left a magic show that lasted 2 hours and I held it all that time so I was in a lot of pain (we bought 2 entrees + chips btw) and he didn't care. My boyfriend convinced the manager and it was no big deal. Seriously unprofessional and jerk move to not let a customer use the restroom during hours of operation. Then they mopped all around us and acted annoyed when we got napkins. Had half a mind to "slip" because all the staff were so rude. Who mops around customers, doesn't let them use the restroom until asking the older man (manager?) there, doesn't give silverware for the bowls, and then they're already put away under the drink machine and I had to go in the cabinet for it, doesn't give napkins, glares at you while you eat. If you want to close early don't choose a DTLA chipotle to work at and then get mad when people are coming out of shows to eat. Then they asked us to leave 5 minutes early and said we can't finish our food in there. If you close at 10, close at 10 or change your hours of operation and we could have gone somewhere else. The guy literally overheard us talking as he mopped right next to us that I would have to go in an alleyway because I was in that much pain. Take a hint and let me use the restroom. But still didn't let me and thank god my boyfriend asked the manager. Is it even legal to close the restroom before close? I'm a well dressed small girl--I'm not going to mess it up or make extra work after I use the restroom and am very clean. No toilet paper either. Had to use chipotle napkins which isn't a great experience when you're a girl. Worst customer service of any restaurant ever. I attend a lot of shows and events in DTLA and will never ever be back. read more

I wanted to give this location 1 star, but I gave 1 extra star because they actually made my bowl well. Where they went wrong was enabling my salsa to spill all in my bag, almost ruining my chips. Decent bowl but potentially ruined all my chips. read more

I like this Chipotle because it's located in a nicer area and it's pretty mellow. It's very clean and aesthetically pleasing. Employees are nice and did I mention everything is clean? Yeah it's very clean. Their seating is interesting in there too. Little chairs and little stools mixed with high tables and high stools. You can eat with the sound of music and people crunchin and munchin on their crispy tortilla chips. read more

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I've been to a few different Chipotle locations in L. A. & in the Valley, but this particular location in DTLA is by far one of the best... if not "the best"! The last two times that I have eaten here...(the other day and tonight), I received truly "fantastic" customer service from Shaina, one of the managers. I had no idea Shaina was a manager, but I can tell why she's a manager because she was extremely friendly, courteous, professional, and...above all...she "cared" about me as a customer. I usually prefer to make a selection on an item that has just recently been cooked...(as opposed to the food, just sitting in the heated bins.) Anyway, when I asked Shaina, what was the freshest of the selections...( meaning, what recently got cooked), she informed me and I made my choices based on her recommendation...(which were spot on!) In most corporate restaurant chains, employees are very indifferent or casual to their patrons! I highly recommend this particular Chipotle location for its quality food and it's amazing customer service read more

I love the salads as I always ordered. I have never had any bad experience before. They are very delicious and employees were friendly to me! I will come back soon! read more

Chipotle is the BEST. It my favorite restaurant. The kids build your own tacos with chicken, rice and cheese is SO GOOD. Also the blackberry izze is very good. I dont know how u guys make the cheese so good. Ive tried so many cheeses and your cheese is the best out of all of them!Also the outside looks simple but good. And the service is REALLY quick. Like it took like less than a minute to get my food. Its very very very good. read more

The location is a little busy but the people here are very friendly and the service is very fast.

So, the last couple times I've been to the Chipotle on Lankershim and also the one on Ventura, they haven't even barely filled half the bowl I got. I'm a little confused if they're struggling or something because I used to be able to eat a Chioptle bowl over two meals and now theyve raised prices and are giving MUCH less. This is very disappointing and i may have to just stop going. Even upon asking for extra chicken (that you pay extra for) they still don't fill a bowl or burrito unfortunately. I'd like to start getting what I'm paying for at some point again. I'm trying to add a photo because I'm sitting here looking at a bowl that I haven't even taken a bite of and can see half of the bottom of it.. read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

My husband and I have ordered from Chipotle 4x in the last week through POSTMATES. We have ordered their burrito bowls each time as well. We have not had any issues with our order, the food is fresh and the chips are fresh! Literally cannot complain and am happy so far! read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Los Angeles, California

First and last time ordering from this place. They send me a complete different order

I have chipotle here about two times a week and it's always great service and delicious food. Shoutout to team for being consistent, my favorite Chipotle!!! read more

this was one of the best chipotles I've ever ever been to as It was exceptionally clean, including behind the counter and all the dining tables. The food tasted very fresh and the employees were very nice and attentive. All the condiments the drinks were filled up and everything was in order! Very impressed with this chipotle, so much so that I needed to write a review. Highly recommend coming to this location. read more

This new store is just a few blocks from the one on 7th but it's quicker, cleaner, and they aren't out of ingredients as often as the other store. The staff is also efficient. It's the same quality and quantity that you get at the usual Chipotle, but since the other one is so popular it's useful to have another one downtown, especially since there are a lot of people wandering the streets on their lunch break looking for something quick and cheap. read more

Chipotle Mexican Grill - Every Thursday in September show a gym membership card and get two for one burritos etc.! - Mexican Near Me - Los Angeles, California

They Don't switch gloves between tasks and i literally just saw an employee try to dry off the counter with her gloves then proceed to makes someone's burrito behind me the employees here never seem to care about how the food actually makes it on your plate. They should be detail driven instead of task driven. And why they cleaning up and done cooking at 8pm? Shit is ridiculous. Please hire people who care about how they prepare people's food read more

I've been going to chipotle for the annual boorito on Halloween since college. This year was no difference (in fact, it was the highlight of my Halloween lol - I'm og). This location opened this past spring? summer? Much larger and cleaner than the nearest downtown location. The staffs were super friendly and upbeat. They weren't stingy with their servings at all. I was actually surprised by how generous each scoop was. One of the worker even voluntarily confirmed that my extra corn was enough for me. "Yes, I don't think you can close my bowl?" Loved that we didn't have to bring up the promotion when paying. Overall - in and out within 5 mins! Our go to location whenever we crave chipotle! read more

Chipotle Mexican Grill - Mexican Near Me - Los Angeles, California

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This gotta be the nastiest chipotle! Go to the one on 7th if you in downtown, the rice is often hard, not cooked all the way through and the beans are often hard, dry and nasty. Customer service is sometimes nice sometimes not so nice, but the food here is usually a miss. Yeoughhhhh! read more

Have chipotle at least once or twice a month. I've found the quality of the food and meat here to be above par. I have had the garlic steak from other locations and have been very disappointed. This place consistently delivers delicious food! read more