Although the prices are a little high, Shake Shack is my favorite place to get a burger and some French fries. Staff is pleasant, but the food takes a long time to come out. For me though, it's worth the wait. read more

The restaurant was clean and the ambiance was nice, but the food is very overpriced and nothing special. My wife had a hot dog and I had a bacon avacodo burger with fries and 2 lemonades. The bill was $36.00 and the hot dog was served plain. When I asked for some onions and relish they gave me a French fry bag with an onion slice and about 5 pickle slices. Had to try it once, but not impressed and won't be back, read more

Amazing burgers and very quick service. We ordered 3 burgers, 2 baskets of fries and 2 drinks and it was made with in 10 minutes of us ordering . Would definitely recommend this place! read more

I went here only because my best friend wanted to. Cool. I like the atmosphere of the place and I didn't get a chance to try their shakes. The burgers are small so I advise on getting more than one, like I did, or getting a double. They are tasty, but for the price I know I can go somewhere else and get the same. They are not sliders, but just small tasty burgers. Lastly, your fries are $3.50??? Shake Shack, you have to do better about the fries, both in taste, portion and price. read more

Shake Shack Oak Brook - 3 Shake Shack burgers and the one size fits all, $3.50 fry. - Fast Food Near Me - Oak Brook, Illinois

Yah that sums it up coulda been better. burgers are delicious. fries are weak (from frozen krinkle cut for a hipster place are you kidding?) . shakes are great. time to wait toooo long. prices really really high for a tiny burger. size of bag relative to food in it is ludicrously too large. stupid large waste. and 'jake' in advance dont ask me to message you from your form letter post. read more

One star is generous. I just don't get what people see in this place. Start to finish our experience was awful across the board. The staff is the worst- they seem to literally not give a flying flock that you're there. And you're not allowed to wait for your order- I was chased outside and told I couldn't come in until I had waited 20 minutes. Seriously? If your paging system is so great- why is there a pile of orders getting cold as they sit? We heard multiple tables around us grumbling that their order never paged, multiple wrong items in their order. Mind you- the outdoor restaurant was half full. (6-7 tables?) Seating areas were filthy and hadn't been cleaned. (Hello? This is the COVID era to top it off!) We had to wipe ours down ourselves. Two burgers. Two fries. Shake and a soft drink. $35. That would be about $15 tops at In 'n Out... and I wouldn't have left feeling like the food depressed me for eating it. Minus-points for requiring a phone number to order... I refused and was told it was required to notify me of when the order is ready. Even Radio Shack isn't that ruthless after you say NO. (Didn't Radio Shack go belly up.... hmm) Burgers were greasy on the outside and dry/overcooked on the inside. That's quite an achievement to capture the worst of all cooking techniques. Their fries are bizarre- they are crinkle cut but fall apart quite easily. Honestly I suspect they are not made from whole potatoes- but processed / formed potato "fries". This is the only crinkle cut fry that's ever done this. Ever. For a place that claims to use only the freshest ingredients- even the simple tomato slices were a fail. This is late July- fresh ripe red tomatoes are everywhere. Yet they serve up pale white insides with pale pink skinned tomatoes. It had an astringent taste- whIch was off-putting. I'll finish with the SHAKE: You'd think an item that is your namesake would be rock solid. Nope! Sickeningly sweet, carrageenanly gummy texture. One and done for us. Will not be back to the shack. read more

Shake Shack offers decent gourmet burgers and shakes. I highly recommend the Shack Stack Burger ($10.69). So good! There's nothing like it anywhere else. The Bacon Cheese Fries ($5) were decent but nothing extraordinary and pretty tiny. I normally love their shakes but I tried their S'mores shake ($5.79) and lowkey, it tasted nasty. And I LOVE s'mores. I get that flavor any time it's an option. I don't know if they made ours wrong or something but it did not taste edible. We were already too far to go back. We spent almost $11 on shakes that we didn't even finish because it was so bad. I was so bummed- I usually love S'mores! We used the online app to order and picked it up in store. A fair warning, everything is highly overpriced for tiny portions. But you're in Oakbrook so what do you expect? It's about $10.69 for the 'Shroom Stack Burger and it does NOT include a side of fries or a drink. $10 for a tiny burger take it or leave it. It's really good, just not filling either. We come here to treat ourselves once in a while- it's too overpriced to come regularly. Still, I will not deny that the burger is super tasty. Also, I knocked another star because of their measures against COVID-19. Upon walking in there is a hand sanitizer station at the entrance that's empty. Masks are required for entry which is good. The pickup area was confusing and disorganized. But what really took the cake was the fact that employees were not wearing their masks properly which defeats the whole purpose of wearing one in the first place. They have it on but it isn't covering their nose, offering no protection at all. I counted at least four employees (only visible to me) who did not have them on correctly. Many of them were employees making the food directly. Especially since they are offering food service, that kind of lack of insight is unacceptable. I was going to take photos and send them to the manager if it were not for the growing line behind me. I'm no Karen by any means (lowkey, the opposite) but this is not something simple- we are living in a pandemic and a slip up can mean life or death for people. My family works in healthcare so it is very personal to me and this virus is not a joke nor is it political by any means. It is real and people have died from it. These employees are dealing with food! Respectfully, please wear your mask properly or leave. I beg the supervisor to be on constant watch and to remind their employees to wear them properly no matter how busy it gets. Mind you, this also protects them too. It goes both ways. I am not lying or stretching the truth by any means- I have nothing to gain from writing this review. I am doing so to provide an honest review especially for those who are afraid to order out still or those who are immunocompromised. I really do hope everyone just stays safe and healthy. read more

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Pretty busy on a late Saturday night, but service was speedy! Ordered the shack stack burger, fries, and a cookies and cream shake. My boyfriend and I sat outside in the patio tonight which was nice! Everything was delicious, but I had my shake that seemed already half melted when I received it. Good food anyways and I'll come back for more! read more

Shake Shack Oak Brook - Fast Food Near Me - Oak Brook, Illinois

Extremely slow to make orders. Workers have no idea what is going on, absolute chaos inside. Total anarchy and mismanagement, apathetic workers that do not care. Food promised by 530, told 5 min for chicken bites. Received food at 555. Insane, placed order on app at 512.. Food was good, but had to sit and wait for 25 minutes for it. Sucked. read more

Always liked shake shack ever since I ate it in the city. This one is no exception. Delicious burgers, great cheese fries, good shakes (slightly pricy for me but good). Nice location here, nice outdoor patio (for when it's not a deathly polar vortex), and I'm so happy I can eat the shack whenever now. Will be returning. Have already returned many times since this location has been open. read more

Shake Shack Oak Brook - cheese friez that make me smile, i returned the favor - Fast Food Near Me - Oak Brook, Illinois

Hamburger with gluten free bun, smash burger with gluten free bun, burger with lettuce wrap. Zero gluten buns were ordered. The "manager" could see my receipt when I called but could NOT understand my concern with this box. I have no confidence the other bun is gluten free for my celiac kids..... read more

Shake Shack Oak Brook - Fast Food Near Me - Oak Brook, Illinois

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1st time ever trying a Shake Shack. This location in Oakbrook did not disappoint. I ordered the Shack Stack $10.49 (its a shroom burger patty on top of a cheeseburger patty). It's like getting the best of 2 burgers in one. I highly recommend the shroom burger if you love mushrooms. It's deep fried breaded portabella mushroom filled with cheese. Omg it so good! The cheeseburger patty was also good. So much yummy goodness. And oh yeh don't forget and miss out on the crinkle cut fries with cheese $3.99. The service was fine. Plenty of tables to eat at. No issues. Prices were on the higher side. My burger and cheese fries with a small drink set me back $19. But overall I felt it was worth it. I'll definitely be going back! read more

Yup, my favorite "burger joint" in Illinois! The fried mushroom burger and fries... I can eat 2 of those suckers!

I wanted to like Shake Shack....I really, really, really wanted to because I love a good cheeseburger and fries. To be honest though, the only reason I am giving it two stars instead of one is the shake was pretty good. I understand we are currently living in the twilight zone, but the need to download an app to place an order is less than convenient. Add employees barking at customers to back up makes it less than desirable. Okay the food..... I really don't have a problem with dropping money for good food, but this is legit like one step above Wendy's. The food is very expensive and the portions are tiny. I was charged $3 for a container of frozen crinkle cut fries and I counted 16 of them. I mean that is just wrong on so many levels. The burgers are frozen patties, nothing special. Price on the high end, taste is just mediocre. The strawberry shake tasted good, but it was tiny for costing almost $6.00. There are plenty of other places to get a burger at, I would highly suggest trying one of them out before coming here. read more

Food was good but they gave our food to people twice if you think it's your food wave to waiter to ensure it doesn't go to a random table

Good food but really expensive and for the prices I'd expect better food. Maybe it's just me but like I said food is good but in my opinion not quit worth it read more

The food here is so good! They had two lines, one for ordering and one for pick up with six feet markers. Everyone had masks on and super nice. Food was ready fast and delicious. Tried the new cherry blossom shake which is a bit too sweet for me but is worth a try if you like sweets! I always get the single burger with pimento and bacon. Makes my mouth watering just thinking about it! The crinkle cut fries are so good! read more

Right off the bat it was hard to decide what to rate this place, lots of pros but some cons. To start the food was A little on the smaller side so I wouldn't come here starving but I will say the burger I got was delicious! Very tasty the bun was nice and soft. The fries were fries good but nothing special about them. So for food here I'd rate A 4 out of 5 I won't deduct points for the size I just know what to expect next time. The most disappointing thing here was the service, they need to get some of the kitchen people on the register every cook or bagger I saw was very bubbly and very friendly smile on their faces it was good but the cashier was horrible I brought up it was my first time there and was asking questions she gave the blandest answers she couldn't sell me on anything. I asked if I should get the single or double burger because I didn't know how big the burger was ( I should've got double) and the reply was " I don't know" at this point I was already thrown off I came in ready to try something new and this service didn't give me high hopes. I asked for a side of the shake sauce and ketchup on the side with no response other then her putting it in the pos machine And to end It off I wasn't told have a nice day or anything after I paid she looked at the next guest ready to take the next order. If the manager or the to cooks I spoke to were in charge of taking my order my experience would've been great the whole way through that cashier butchered the rating and she was the reason I didn't rate this a 4 so the service was a 2 out of 5 and the 2 is from the other employees I talked with. Now last but not least the shakes they where marvelous but small but amazing so my only complaint is i got no spoon it was really Thick a real workout trying to drink it. As soon as I got a spoon I enjoyed the heck out of it 4 out of 5 ( not because the spoons I gave a 4 because it's great but not the best) Final thoughts straws and spoons with shakes the restaurant needs a more frequent sweep. And more table touches wasn't checked on but that's ok might've been because of covid read more

Shake Shack Oak Brook - Buddy max with a bacon cheese burger with vanilla shake - Fast Food Near Me - Oak Brook, Illinois

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The cheese fries are amazing. Not sure what kind of cheese they use but it's like cream cheese. The burgers are juicy and the bun are perfect. Quality burgers read more

Shake Shack Oak Brook - Fast Food Near Me - Oak Brook, Illinois

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came here for a BOGO using the THANKYOU code. got some samplers and it was really tasty. the burgers are a bit small for the price but it was worth it with the coupon. highly recommend downloading the app for pickup. shackburger - saucy and delicious shroom burger - this was my favorite - crispy and cheesy and overall just a flavor bomb spicy chicken - this was pretty standard. wouldn't come here for a chicken sandwich over popeyes christmas cookie shake - tasted like a mix of vanilla and chocolate. salty and pretty sweet. tasted great with fries dipped in. read more

I love Shake Shack. I've been to the one in the city quite a bit and the one in Oak Brook a handful of times. Quality is the same it's easier to get a table in Oak Brook. I will say it's kind of expensive for burgers and fries. 2 burgers, 2 fountain drinks, 2 apple juices, 6 piece nuggets and 3 orders of fries was almost $50. Food came out quick and hot! Burger was juicy, fries were crispy and not soggy despite having the cheese and bacon on them. read more

Shake Shack Oak Brook - Juice bacon burger and fries with cheese and bacon. So good! - Fast Food Near Me - Oak Brook, Illinois

This was my first time at shake shack and what a experience the food was great and really fresh and hot The people who work there were really nice Denisha was very nice kept on coming to us asking how's the food if we need anything because the service was so great I will definitely go back but that food was great to so it's a win win!!! See you soon shake shack in oak Brook read more

Shake Shack Oak Brook - 3 doubles one hotdog 1 cup of cheese 2 fries great!!! I highly recommend it beats five guys by far - Fast Food Near Me - Oak Brook, Illinois

Amazing strawberry shake, so soooooooo close to what I remember of In-N-Out Butger in Cali! Especially when you dip their yummy fries! My son absolutely LOVES the smokeshack burger and bacon cheese fries too! read more

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Food tasted good and was good quality but presentation was sloppy! Not the greatest value either as there are other burger joints that seem to get it when it comes to variety and family value. I enjoyed the chicken sandwich but it looked smashed and ruined when I opened the box. Shakes are pretty bomb too. Not gonna lie... I wish this place would state on the menu (or grubhub page) the ingredients of an item (maybe offer an option to omit or change) Surprise mayo, even good mayo is never cool. read more

I ordered their Bacon Avocado Chicken Sandwich, which costs a whopping eleven dollars (Ala-carte). I received a sandwich that was so small, it wouldn't make the "premium" selection on a McDonald's menu. I had a single thin slice of avocado and 2 tiny pieces of bacon on a fried chicken breast that couldn't have been more than 2 ounces. It tasted good but it was definitely not worth eleven dollars. The service was nice and the place was clean, but the value is awful. read more

I left a review on Facebook for this Shake Shack location and it wasn't a bad one but I guess it got taken down because either the owner of this location didn't like what I said or people were commenting and reacting but I couldn't see what they were saying. So I figure I would get on here and say what I had said on Facebook. On 10/05/2019 my wife and I came to this location because we are always looking for new places to check out. So we order our food and we each ordered a cheeseburger, cheese fries, and small a drink which came out to be a whopping total of $35.00. We both immediately thought that we could have gone to Culver's and spent roughly about half and got the same amount of food. But nonetheless Shake Shack had great food but just a little bit more on the pricey side. read more

I was looking forward to trying this place out. I left feeling grossed out due to everything being super greasy. I took two bites of burger, tasted a chicken nugget, regular fries and the cheese fries. All food items were just plain gross. I did have a strawberry shake which was good but not enough to ever come back. The employees were all very nice= 2 stars. read more

This place is Expensive, hamburgers are small and shakes are not worth the hype. I spent $50 for 2 people and had to get another hamburger because they are snack size. read more

My burger was under cooked and broke apart into pieces. I requested my burger wrapped in lettuce to cut down on my carbs and it looked like something that had been dropped on the floor. Very disappointing for a $15 burger. read more

Gourmet hamburgers and great drinks. Love the fries also such friendly staff. Yes I will be back! read more

I have read reviews that this location is not as good as the others in Illinois... it was clean and the service was quick, the food was also fantastic.. much better then the Skokie location. Some pro tips: always go with a double! Their fries are awesome always order! Im not a huge fan of their cheese sauce its a white chedder flavor. Portillos cheese sauce is still king. The burgers here are pricey but so worth it!! But like I always say this is just my opinion go check it out for yourself! read more

Shake Shack Oak Brook - So good the cheese filled mushroom! - Fast Food Near Me - Oak Brook, Illinois

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Another burger and milkshake place.... this one is really bad because the customer service is terrible. They really lower labor cost which in turn makes everything super slow and not properly filled. Burger was 4/10 at best. Cheese fry was 3/10. Cheese didn't have much flavor and was chunky. Sad because that building cost A LOT!! Try it, you won't be back! Imma stick with steak and shake, Red Robin, wallburgers, DMZ, and everyother burger plac Jake, you are going to need to message me if you want to reach out. You can't just say "I'm going to make it better, can you email me." This is another bad example how out of touch you are with your business. You need to message us. read more

I came to this establishment for Pure Dissapointment ! Everyone RAVES about how good everything here is. Waited 15 min for a milkshake and custard . Finally, I got up and asked what was taking so long. The lady turned to look at the women working the milkshake section. Turns out it was sitting on the counter the whole time along with my Custard which is now MELTED. Horrible first experience will NOT ever come back here again!! read more

Shake Shack Oak Brook - Waited 15 min for a milkshake and MELTED Custard Never comming back here again - Fast Food Near Me - Oak Brook, Illinois

Went to this location yesterday. Decided to try the Bourbon Chicken Sandwich. Not the best decision! Was extra tiny, and lacked any kind of flavor. Took two bites and put it where it belonged, THE TRASH! Do better Shake Shack.! Or just make burgers! read more

I love Shake Shack but I'm over this location. I've been to the other Illinois/Chicago locations and NY location and they never got my order wrong, this location has given me issues multiple times now. Just a few examples, Last time my shake was sour. I thought they had accidentally given me some mint flavor but they weren't even offering a mint flavor. I left the whole thing. Last night I waited forever for my well-done burger and I still got it back pink. Something in my meal also tasted like fish or raw chicken, not pleasant. Left most of it on the table. (From experiences through friends in the restaurant business, I've been advised never to send food back, so I didn't. Their receipt survey doesn't seem to really care about negative feedback or offer an option to contact me back). Some of the employees are really friendly, but I've had a couple rude experiences (a rude cashier and also a rude busser who kept trying to take our tray multiple times to rush us when our food was still there) Service is a mixed bag. I told them the Sprite was flat and the machine needed to be changed and they told me they were completely out of Sprite (seriously?) . Would be nice to know before I paid or to be offered a refund, More wasted money left on the table. A meal here isn't cheap and I haven't been getting my money's worth, I won't be back to this location. read more

Food was very expensive. Chicken sandwich, fries and shake. With taxes and the automatically added tip just over $25. The chicken sandwich was tasty but the piece of chicken was very small. They make the chicken stick halfway out of the bun to make it look bigger so you end up with only half of an empty a bun... it's not right to add an automatic tip for a to-go order... they walked 3 feet to bring me the bag with the food. read more

Terrible service and staff. Rude and indifferent. I ordered fries and a shake, after waiting for 17 minutes I asked why it was taking so long and was given an excuse only to find that my shake and fries were already finished. I asked the waitress why it took so long and she said that's the way it always is and the restaurant was not even 15% full. I then asked again if I come back at this time and there's 10 other people in the restaurant that it's always gonna take this long and she said yes. Clueless. Going to Chick Fil A next time. read more

Midday visit is probably the best time to come here. There is hardly a line and there are plenty of tables to choose from. I have never been to Shake Shack and decided to try a variety from their menu. I ordered the 6 piece chicken bites, a single smokeshack, cheese fries, a drink and a special flavor of the day shake vanilla toffee or something like that. The chicken took longer than expected so the person who took my order added a few extra pieces to compensate for the wait. The burger was very good! I really enjoyed the cherry peppers. The fries were good but if I were to order again I'd ask for cheese on the side. I'm a little picky about toppings on my fries. I'd rather dip into cheese than my fries be smothered with it. I tried one chicken bite with the honey mustard sauce. I liked it but by the time they arrived I was about done eating and I was full! I ended up taking the chicken bites and shake home. (I tasted the shake which was so creamy!) Yum!! I would definitely come again to dine in or order in advance on their app if I wanted takeout. read more

Well, if you are in the Oakbrook area and have a bit of a hunger pang your remedy is right over by Nordstrom's . The new Shake Shack has delivered on bringing a quality fast food hamburger in a free standing building with ample parking. There is a free phone app for Shake Shack which allows you to pre order and avoid any lines. A great idea if you walk in and there is any kind of line. There basic burger is a thin patty which lends it self to the easy choice to double the order. My favorite is the double cheese burger with fries. They have several other expressions of burgerdom and have a portebello mushroom burger for the beef challenged. Drinks range from standard sodas, nice lemonades and house made juice combos to beer and of all things prosecco. Service is quick and attentive for a fast food place. Give yourself a treat and try a burger and be sure and ask for some shake sauce when you pick up your food, it's great on the fries. read more

Shake shack is great. Pricey but Chi-Shack in Westmont is easily better. As it is cheaper and higher quality