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    Shake Shack

    2.8 (177 reviews)

    Shake Shack Photos

    SHAKE SHACK ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Dogs allowed

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    Reviews With Photos - Shake Shack

    Daniel M.

    I recommend going here only because it's one of the two only places in the former San Francisco Westfield mall food court that hasn't closed down yet. It's what you expect from a Shake Shack, I guess. It's pretty good food but pretty expensive. If you have the app, I recommend using it to place your order if there happen to be any promo codes you can use to get a discount on food. Otherwise, your only other option in this mall is Panda Express.

    Cherry Blossom Shake (limited time)
    Rose T.

    With shake in the name, Shake Shack shakes should be good right? I was in the mood for a sweet drink while shopping and saw that there was a variety of limited edition shakes on the menu. After ordering a Cherry Blossom Shake ($6.99 + tax), I waited for a text, and picked up my shake from a staff member ~5 minutes later. +Hand-spun, it was creamy yet refreshing: Not as heavy or cloyingly sweet as other milkshakes I've tried. +Whipped cream was airy and milky +Sprinkles on top were crunchy +Compostable cup and straw were durable. -Flavor reminded me of almonds. Other items I tried during my previous visit: +Fries -ShackBurger Side notes: 1.) Located on the Concourse Level of the former Westfield San Francisco Centre 2.) Walking distance from Powell Station, which is connected to the mall *Verdict: Not my fave spot for burgers, but their shake was pretty good.

    Alice H.

    Ordered online and picked up; my order was ready when I arrived. The store is located inside the San Francisco Centre's concourse-level food court. Efficient service and a satisfying meal! Had the Shake Shack burger--Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun--fries, and the Chocolate Yule Log Shake made with chocolate frozen custard, chocolate cake pieces, whipped cream, cake crumbles, and festive sprinkles.

    Smoke burger with bacon, crinkle fries, custard strawberry shake.
    Helen L.

    Give SS some love. The Centre looks dismal. SS is still standing. If you have their app, highly recommend downloading it. On their app, you can customize your own burger. Add or not add, lettuce, onions, pickles, or dressing. I asked for no salt on my fries. You get sodas for $1, shakes for $5 (not holiday ones), crinkle fries $3. They are featuring this massive "big Shake Shack" burger with two patties for $9.95. I ordered the strawberry shake, smoke burger (buy one get one free), crinkle fries without salt. Fries were so darn good. Melty in the inside. Once cold, not good. Smoke has real bacon. All good enough for two. What a deal. so fresh. Service was fastish. They have lots of pick ups. I do feel bad. No cashier, so two people were struggling to order on their computer. I used to struggle with their app, but I finally got the hang of it. In the past, I always had to scroll down to all the California shops to find the SF ones.

    Half of a grilled cheese sandwich and seven onion rings
    Doug I.

    This is my first experience at a shake shack. received half of a grilled cheese sandwich and seven onion rings for $21.32. Shake shack is a poor value for your money. I did appreciate the grilling of the sandwich and the chocolate shake was OK. I would like to point out all the workers were working very hard.

    Amy O.

    8:3/2023 Last time I had a shake shack was the last trip in Vegas..(at the airport).. My youngest loves the chicken sandwich.. I just went with a single shack and fries. Different set up, as you walk up to the kiosk and order yourself.. Only interaction is when you go and pick your order up.. Can't resist krinkle cut fries and the were perfect.

    Jack R.

    Truffle burger and tiramisu shake downstairs. First off, service is super slow....and usually there are a couple of people in line because thus is one of the more popular food court places. My burger tasted like it had been sitting for a while. Cold onion rings on the truffle burger, and a bit oily. Tiramisu shake was kind of coffee tasting with chunks of soggy cake pieces. Shake shack you can definitely do better!

    Black truffle Hamburger protein style
    Vinkin Ken T.

    I love their burgers! I always order ahead thru the app so I never have to wait unless I arrive earlier than I scheduled it for pick up. It's always been ready on time. Their meat patties is juicy and moist and flavorful. I just wish the app allowed me to add extra lettuce and tomatoes even if it was an additional charge. I wish they would bring back the black truffle burger but their standard shake shack burger is pretty solid.

    Michael L.

    I'll tell you an old love story that started in New York. A young man staying in Hell's Kitchen walked into a burger joint. At this burger spot they smashed the patties flat and everything from the burger, fries, to shakes were amazing. He loved everything about it so much, he went back the next day. Even when he went to what was newly built at the time, Citi Field to see the Mets play baseball, that same burger joint was located in center field and he loved it so much that he waited in line two innings just to get his hands on that burger. But in the words of Earth, Wind, and Fire: "Somethin' happened along the way, What used to be happy was sad Somethin' happened along the way And yesterday was all we had And oh, after the love has gone" The chain continued to grow. Expanding throughout the world from Dubai to Singapore. With locations popping up all over the Bay Area, Stanford, Oakland, Marin, to Westfield Mall in SF. But that first love is gone. The burger now feels more like a slider. The shake is more like chocolate milk. Even the new chicken sandwich is just lackluster. It just doesn't have the magic that is had before. It changed when they expanded out of New York. Something happened along the way and yesterday was all we had. And oh, after the love has gone.

    Shake shake
    Ray T.

    The beef tasted fresh, that's all they have going for them. One small tomato in the burger isn't enough. Also overpriced at $10. In n out still dominates with $3 fresh burgers.

    Raneem R.

    Super busy location located in the central of SF. It's in the basement level of the mall right by the food court. No matter what day I come, there's always a long line so I recommend ordered through the app. They have a couple iPad screens you can self-order from. The food is on par with other locations, I usually get the normal cheeseburger and fries.

    Cecilia M.

    A very busy location! Be prepared for a wait. But service was very good here. During a busy weekday lunch hour, we ordered quickly with a human (there was other lines for kiosk ordering), and my friend and I enjoyed a hot and delicious Animal Style Burger, a Avo Chicken Bacon Burger and signature crinkle fries -- along with a dairy-free chocolate shake. Everything was great!

    truffle burger
    Kasey N.

    I got the truffle burger, it was great i really liked the crispy onions. This location is in the mall. You order at a kioski and then a server will call when you order is ready or you can receive a text message.

    Fried Chicken Sando! IG: @amei.eats

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    4 years ago

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    3 years ago

    takes 3 people to pack one order??? Food was overflowing from the kitchen and the front staff weren't packing it

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    4 years ago

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    5 years ago

    Great food. Online ordering is quick and easy but the cheese sauce is usually gross by the time you eat it.

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    5 years ago

    I tried a lot bread, especially Vietnamese's bread but the quality of this is not good enough. The tasting, smell, ...

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    5 years ago

    Really good burgers and fries for a really good price. Beats mcdonald's and any other fast foods anyday

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    5 years ago

    shi was gas, make me cream. soiled my trousers.

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    Matcha Cafe Maiko

    Matcha Cafe Maiko

    4.5
    (1.6k reviews)
    1.5 mi
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    Matcha Cafe Maiko is a matcha specialty shop that first opened in Hawaii and currently has multiple…read morelocations across multiple states including California (two Los Angeles locations in Monterey Park and Rowland Heights), Florida, Georgia, Massachusetts, Nevada, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Michigan, New Jersey, and Arizona. For this location, the shop is located inside the Kinokuniya Mall in Japantown in San Francisco. [Parking]: There are two parking garages - The Main Garage (1610 Geary Boulevard) and The Fillmore Annex Garage (1650 Fillmore Street). Parking rate = $5 per hour from 12 PM to 6 PM and $3 per hour outside of those hours. I got lucky and was able to find metered parking spots near the intersection of Buchanan St and Sutter St (free on Sunday). [Atmosphere]: Matcha Cafe Maiko is located on the first level of Kinokuniya Mall. This is mostly a takeout only spot with no indoor tables and limited chairs available. [Menu]: Most visitors come here for the matcha soft-serve ice cream. The shop also offers the Golden Sho-Gun 24K gold soft-serve ice cream. Other items include sundaes, parfaits, lattes, cream foam lattes, and teas. *** Soft Serve Ice Cream (Matcha, Cone - $6.95): Amazing ice cream - creamy and dense with a strong matcha flavor. *** This is a fantastic matcha ice cream shop - two big thumbs up. P.S. - If you are already at the shop, this is also a good opportunity to check out other shops in Kinokuniya Mall and the adjacent Japan Center Malls.

    Matcha was okay considering the matcha was premixed…read more I ordered the double matcha and it was more the texture of a smoothie rather than a matcha latte. The flavor was good and tasted decently fresh but the thick texture really threw me off.

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    Matcha strawberry mix and vanilla
    Matcha strawberry mix and vanilla
    Soft Serve
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    Sophie's Crepes

    Sophie's Crepes

    4.0
    (1.9k reviews)
    1.4 mi
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    THE BEST CREPES!!!!!!! No joke, best crepes ever. From east…read morecoast to west, this is the absolute, hands down, best crepe spot. Nestled in the heart of Japan town's shopping center, right next to the bookstore- Sophie's crepes is. Very small bistro seating is available, but this place gets pretty busy. They have an extensive menu of both simple and layered flavors. The crepes here are thin and crispy, and come in a very cute crepe holder when served. I always get the strawberries and banana with Nutella, with a scoop of vanilla ice cream and whipped cream. The crepe won't last long, you'll eat it right up. My partner opts for a strawberry and whipped cream option, with raspberry jam- simple in comparison to my order. Sophie's is always our starting point in Japan town, and once you've placed your order, you cannot revise it. Make sure you hold onto your number, you'll need to provide it when your number is called. Enjoy, a must try in SF; even if you just go to Japan town for this one thing, trust me, it's worth it.

    how does this place have 4 stars? the strawberry nutella crepe my friend and i got was so awful!…read more -- the crepe was not soft at all, there was barely any nutella, it was overloaded w strawberries... i mean if the whole point of purchasing is to get the thin fluffy crepe, they failed. everything else we could have just put together ourselves and it probably would have turned out better than this. ice cream was decent though, and service was quick. located in an overly crowded mall in japantown. good luck finding seating. we wanted to try the belly crepe place in the other mall across the street but it was closed so we settled for this one, sadly!

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    10. Banana and Nutella
    10. Banana and Nutella
    D. Mandarin Orange with Ice Cream
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    Swensen's

    Swensen's

    4.3
    (1.3k reviews)
    1.3 mi
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    Came here on a sunny afternoon and it was unusually warm in town. Decided to swing by Swensens for…read morea delicious scoop. I have to warn you, if you are going to walk here, prepare for really steep hills! Your calves will be screaming. In a good way most likely! There's also a bus that drops you off closeby. No worries, guys. But the scoops are generous here. Staff are also very friendly. I got a scoop of their Mint Chip on a cone and it was super delicious. Creamy and minty on a perfect afternoon. They do accept cards here, so don't be shy, grab a cone...or two!

    It's never too cold for ice cream. At least it wasn't when we were getting Swensen's!…read more The night before we had driven past and there was a line out the door! Their curb was completely filled with people, so it deterred us from going. But after our dinner, we were seriously craving a sweet treat. They keep the doors open, so you can walk in and the delicious smell of ice cream wafts on to the street. And would you believe--no line! I walked right up to the counter and placed my order! Now, I always love niche flavors and they had plenty of them to choose from! I could've spent time going through and sampling some (which they offer), but I decided on their banana ice cream in a waffle cone. It was spectacular gimme 14 of them. The banana ice cream was creamy and didn't give off that artificial taste that some ice creams tend to have. And the waffle cone was the right move! Highly recommend to get it with whatever ice cream flavor you end up choosing. It was crispy and perfectly sweet! I now understand the line. Definitely a must visit for a sweet treat to end your night!

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    Salt & Straw

    Salt & Straw

    4.4
    (1.3k reviews)
    1.6 mi
    $$

    This heatwave is heating up and it's getting sunny in August. There are a few things you can enjoy…read moreto get some relief from the sun. On taco Tuesday more hot sauce isn't going to work to feel refresh. There is place where the tacos are frozen. This place also has many different flavors of ice cream such as pear& blue cheese and sea salt with caramel ribbons like some on my social feed. They also have pies like Wildflower Honey & Lemon Chess Pie and Cherry Coconut pie like some on my social media feed. It's a place for people who like it sweet and salty in SF. It's called Salt & Straw. On a Summer stroll on a sunny day in August I landed inside Salt & Straw in Pacific Heights on Fillmore street. I got the Tacolate a collaboration between Taco Bell and Salt & Straw. The ice cream taco was not too sweet and the sauces like the Wild Berry were tasty and the Mango Jalapeño was a bit savory. The waffle cone for the tortilla was crunchy. Overall it was refreshing and a place for the sweet and salty on a hot day in SF. When the sun is shinning and you need feel refreshed you can to a "shopping mall "or do a "pub crawl" and get something cold and "tall" or grab something sweet and salty like some in SF at "Salt & Straw" Get saucy with packets of "Taco Bell" sweet sauce and waffle taco "shell" and all the flavors tend to "gel" like ice cream with ribbons with sea salt with "caramel"

    staff was very rude and dismissive. there were 7 people working and no one said hello or asked to…read moretake my order. there seven people all talking to each other and ignoring me. i had to ask the cashier directly who finally directed me to someone. I specifically called this guy out and said there's about seven people working here and no one would make eye contact with me or ask if I needed help and he said oh I understand it can be confusing. And I said no someone should have asked me do you need help? Can I help you and only after I pushed him did he apologize for that. But I teared up because it was really rude and I felt very ignored. and for this guy to go ahead and make up excuses for the fact that out of seven people not one person was able to do their job is pathetic. i decided to walk out because the level of customer service was completely unacceptable.

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    Chocolate Pistachio Milk and Cookies
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    Single scoop chocolate zucchini bread
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    Shake Shack - burgers - Updated August 2026

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