Food was consistent Shake Shack quality. Service for take out was a little slow. Did not notice the ambience.

The slowest most unorganized burger restaurant on the boulevard. They don't go in order- uncomfortable lines confusing situations not good for introverts- weird vibe. Socially awkward people beware they're weird here they want you to go on a wild goose chase after your order. read more

First time at any Shake shack, and was happy to see that they had a veggie item on the menu. The shroom burger was surprisingly very good- super crispy on the outside with the right textured bread, the whole combo was great. The fried were also fresh and delicious. Overall liked this place - it's Good option when you are in a mood for a quick bite. read more

Shake Shack Seaport - Entrance and ordering counter - Burgers Near Me - Boston, Massachusetts

Worst dining experience in a long time. They aren't even trying at this place. Diet Coke was fine, oh except they ran out of ice. No ketchup. Chicken sandwhich had to be under 3 oz. Aweful. read more

friendly service, clean uniforms lots of smiles. Burgers and french fries were perfect. The store floor needed to be cleaned up. Big fan of Shake shack so I will return soon. Thanks again read more

First timer here! It was good - love my burger and fries and I felt better going here than majority of fast food places. I got the Shake Shack Double and while I normally don't order a double I really enjoyed the size and how delicious it was. Their fat-to-meat ratio was delicious paired with that goey slice of cheese (I preciously watched an episode on bon apetit on how to make this burger so it gave me a greater appreciation for it!) you also cannot bear antibiotic free meat! I highly recommend finishing with a shake/custard. My favorite is the salted caramel - sooooo good. read more

Never been to a Shake Shack before, but when I was walking down the street I could smell the chargrilled meat coming from the building and instantly I was ready to eat. It was like a calling card saying "come on in!" I luckily hit this place around 3 in the afternoon so not really a crowd was there. Service was quick, staff super friendly. I tried the crinkle fries paired with the smoke burger. And it was delightful in every way! It had a decent sized paddy on there with a cherry pepper chopped spread, applewood smoked bacon and their Shake Sauce. And man, it was flavorful enough that I didnt even need to load it up with ketchup. The size was just ok compared to like a five guys burger. But with the fries it was more than enough to fill me up! The meat had great flavor as well. The fries were just meh, they're fries. Had no seasoning but thats ok. Can't wait to return and try some of the other burgers. read more

This location seems to be going downhill unfortunately. Slow service when it's not busy (like 15 min for a chicken sandwich and milkshake), and the portion sizes are questionable for the price. Ot really a good value. read more

Shake Shack Seaport - $6 for partly filled milkshake? I'd pass in the future. - Burgers Near Me - Boston, Massachusetts

Was going to give 1 star but the food is pretty decent. Other than that I wasted over half my lunch break waiting on it

Loved shake shack since the first time I came last year. I got the regular cheeseburger with lettuce onion pickle and tomato. It is a good burger but it is something you definitely can make at home if you put in the time (although it wouldn't take much time at all). The strawberry mint lemonade is good but personally, lacked a bit of brightness. It tasted like mint but more of the herb. I expected more strawberry flavor with a hint of mint. Good burger place to go when feeling fancier than a mcdonald's, but for the price you can definitely buy the ingredients to make a lot more sandwiches. read more

Shake Shack Seaport - Hamburger with lettuce onion pickle tomato with no cheese - Burgers Near Me - Boston, Massachusetts

Wow I would give this place 0 stars if I could. The window pick up is managed so poorly. I waited AN HOUR outside in the cold just to get a FLATTENED burnt burger and cold fries, and cheese sauce + truffle sauce missing. The pick up system is atrocious - mob of people are surrounding the window with bags of food and drinks just sitting on the shelves. I don't understand why they have a digital screen that could have shown which order was ready but they don't utilize it? Instead people have to squeeze their way through a crowd just to shout their name and be told " a couple more minutes." Never coming back. read more

Shake Shack Seaport - Sad burger - Burgers Near Me - Boston, Massachusetts

Seemed like the workers here didn't know they were supposed to be giving the food to customers. Waited at the pick up window for 20 minutes and no names were called. When I finally got my food, my milkshake was completely melted and my order was wrong. They did remake my milkshake which was appreciated. Overall, it seemed the location could not handle the dinner rush! read more

I've grown to like Shake Shack. Sure, it's not the cheapest, but for a fast food plus burger joint, it's not bad. Food is tasty, and that's what matters most. The burgers are enjoyable. Their fried chicken sandwich is probably the best item on the menu. Their crinkle cut fries are basically perfect. Even their Chicago-style hot dog hit the spot. Great for a casual meal. read more

Giving the employees here tons of credit. They seemed super short staffed but everyone was hustling. Even when stuff was left off our order they corrected it immediately. Idk how these folks kept up with the orders tbh. Between online orders and people coming in and having the kiosks go down it was super busy. Just wanting to say thank you to everyone who works there. It can't be easy. They don't pay people in the food service industry enough. read more

This was our first time eating at shake shack and it was surprisingly good for a fast food looking place. The food wasn't greasy or artificial and the workers were friendly. Also, the music and lighting was nice. read more

Having lived in NYC for 6.5 years and then San Francisco for almost 8 years, I experienced the joy of Shake Shack then experienced the loss of it. Hence, whenever I run across a location anywhere, I have to stop by for my favorites! The burgers and fries are delicious and quite filling, but I never seem to have room for a shake. Shake Stack: I'm not normally a huge mushroom fan, but when it's deep fried and filled with gooey cheese, I make an exception! That's what really makes the burger exceptional for me. The bun, meat and cheese are all nice of course. But the extra texture and umami added with that hockey puck of mushroom goodness keeps me coming back. Cheese Fries: Gooey "nacho cheese" is my weakness. The cheap movie theater variety will do the trick, but I can definitely appreciate higher quality as well. It seems that Shake Shack uses lots of real cheese, but still manages to capture the essential gooey texture. The crinkle cut fries are a key pairing since their ridges help scoop up more cheese with each dip. read more

Shake Shack Seaport - Shake Stack & Cheese Fries - Burgers Near Me - Boston, Massachusetts

The worker Nathan was the absolute best! He printed out all the receipts I needed, asked just the right number of times about how our food was, made sure we had napkins, and was incredibly friendly. The bacon and cheese fries and shack stack were 12/10 but the service was even better (: read more

Wish I could give them zero stars, I waited 20 minutes for a chicken sandwich and fries. In that 20 minutes they managed to make 15 other orders that ordered after mine. Will never be going here again. read more

Quick and good food French fries are good I love the online ordering it was easy and simple read more

Shake Shack Seaport - Mushroom burger - Burgers Near Me - Boston, Massachusetts

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Ordered the original shack burger, fries and strawberry milk shake. The burger was delicious, the sauce they used was yummy, but the milk shake was too thick, (may be its the crowd favorite). The fries were okay, The cashiers and staff was a bit impatient and not welcoming. Good thing about this location is right in seaport, after a nice meal , you can take a stroll by the beautiful water. read more

Taste:5 Service:5 Value:4 Presentation:5 Overall:5 Taste- the burgers are always fresh and juicy and delicious Very flavorful burgers Well seasoned Crinkle cut fries r always crispy not that soggy soft crinkle cut u get in a school lunch The hot chicken sandwich was new for me and that was good had a nice kick to it Service- was great the girl taking orders has a cast and she hopped on 1 leg over to get refills while the other staff members were busy getting orders (I felt so bad) she should be employee of the month Value-the food is a bit small for the price Fries were $5 Burgers start at 5-6 bucks And are on the smaller side Like a kids burger but wat tastier lol Presentation- they wrap them in wax paper and the fries come on the little boats and everything is on a metal baking sheet lined with wax paper very cool Overall- I love this location it's still busy but not as crazy as some locations I found it quite clean actually and the staff was great especially the mvp at the front read more

Just commenting on the chick n shack sandwich that I ordered from Uber eats for the first time. It was so delicious and tasty. I really liked the crispy chicken and the mayonnaise they used on the sandwich. It just hit right and I would definitely order it again. I also ordered a vanilla shake which was also delicious being so smooth and creamy! I will definitely be ordering again. read more

I'm not a huge fan of fast food. Wait. Let me rephrase that. I'm a huge fan of fast food but I'm not supposed to be. At least according to my wife. While in town speaking at a conference nearby, I found myself looking for something to eat that was pretty quick since it was in between tracks at the conference. I stood in line staring at the menu for a minute or two and then walked up to the woman behind the register and ordered. As soon as I placed my order everyone in front started high-fiving and laughing. Apparently they had a bet on what I would order and somebody got it right. So, we all had a good laugh about it. After all, it was pretty impressive. And then I sat down and waited for about 5-10 minutes for my food. Unlike most fast food places, what I ordered can out fresh. The fries were hot and the chicken sandwich looked a lot like the picture. And holy cow...or holy chicken I guess...it was good! Really good! In fact, it was so good I came back the next day!!! We don't have a Shake Shack near me in Tampa, but as soon as we do, I'm going back! read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

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Great addition of an awesome chain to the growing neighborhood in Seaport. It was a welcome change to the Seaport food scene a year ago as my office was one of the first to move in back in 2016 which meant no quick lunch spots. This location has your full range menu of burgers, dogs, shakes, and alcohol. Service is always top notch and the burger is as consistent as any location in New York. Tip: Order online if you can for lunch as it does get busy during the weekdays. read more

Shake Shack Seaport - Coffee shake - Burgers Near Me - Boston, Massachusetts

I fell in love with Shake Shack when i visited for the first time in their NYC union square location, mind you that was back in oh who knows, probably like 2010?! Or maybe 2009...but anyways, then I didn't have it again until they opened one up on Newbury Street, and lo and behold they opened a Seaport location. I've came here probably 3-4 times already since summer of 2017 if I want to make the trek for lunch. Avoid during lunch time aka 12pm-1pm. After 1pm, it's slightly less crowded and you can probably score a table. I always order the Shack burger and make it a double! If you don't you will be hungry! The smoke shack is also good, there's a special sauce and bacon involved! Also make sure to order the fries, a whole order for yourself though..it is that good! Always so fresh. I also ordered the cheese and bacon fries, I think if you order it to go, or via app they put the cheese and bacon all in separate containers so your fries don't get soggy. I've had the vanilla shake and it was delightful but at $5+ a pop, I'll just settle for a 50/50. I really REALLY like the strawberry mint 50/50. It reminds me of a mojito...a very delicious strawberry one that you can consume during lunch and not go back to work drunk. I do think the prices for the items are overpriced and do wish they would just do combos to save a couple of bucks... a double shack burger will run you a little over $8 and then add a drink and fries and it's going to be $15 for your lunch. Not the cheapest, but my BF and I like to come here once every couple of months just because. They have the shack app in which you can place mobile orders and just pick up when you arrive. They text you now when it's ready. It always looks like it's crazy but it's because right in front of the door is the waiting area and the line is really by the wall.... Just make your way through! You won't be able to use giftcards on the app, you have to see a cashier for that. They are friendly so no worries! If only they have ranch in addition to ketchup...a girl can dream... those fries + ranch =bombdiggity...com read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

I like Shake Shack but definitely not this location. Granted, I've only been here once so maybe it's usually better (and I will update if that's the case), but this location smells BAD. I only came for custard, which fortunately is easy to just take and leave. If I were coming here intending to eat a burger I would have turned around and left. There is a fishy smell that is so unappetizing I wouldn't be able to stomach a meal. read more

Big Shake Shack fan, just not a big fan of this location. It is centrally located and well maintained but a bit chaotic. When ordering there were two lines but people were cutting over and crossing over without much organization. The menu was on a magnetic sheet with magnets indicating prices, descriptions, and calories. Problem with this was that kids would move them around and everything was pretty jumbled, making it difficult to see the correct pricing. The ordering staff were great! They were very friendly and outgoing. When my food was done, the staff at the pickup counter weren't as friendly and unresponsive. Food came out quick. I had order their house burger with crinkle fries. The burger was good but the fries were under done. Overall an okay visit but nothing that made it stand out or make me want to come back. read more

I ordered and paid and after about 10 minutes I saw a order that looked like mine and I received a text that my order was ready so I went up and asked a worker about it and they said that they will call my name when it is done. Finally after waiting another 10 minutes I went up and sure enough it was my order. I then look at it and I ordered 2 milkshakes and they were both only half full. I didn't want to wait anymore so I din't ask where the rest of my shake was but I am still pondering on it. If any one knows what happened to the rest of my shakes let me know. read more

The food here was absolutely delicious and made really quickly. Unfortunately, I did get something that I think was food poisoning from eating at this location yesterday, and it's made me feel sick since yesterday evening. I really wish this didn't happen, because everything else about this establishment was very well done, but it endangered my health and I hope it wasn't something other people also had to experience. read more

This shake shack is a bit on the smaller side compared to other locations. Not as much sitting room, but a lot of standing room (you need that for the massive line) I come here for lunch sometimes and the shack n stack with bacon is my favorite burger. If you been here before you know the prices here are a bit outrageous but the food is good. Pop in if you want a quality burger that doesn't taste like straight lard like other fast food places. Try to come before 12 or after 2 on the weekday to avoid the crowd and get a seat read more

Only reason this place doesn't get 5* from me is they are outrageously expensive for what they offer. The place is not the smallest shack I've been too, but its tight. The burgers are very tasty, the fries are meh, the shakes are very solid. We got the burger with peppers on it and it really was very good. To the point you could actually take the bacon off... blasphemy right!!! read more

It's summer and those BBQ burgers and bbq brisket fries are to die for. Pro tip- ask for extra cherry peppers. This location in Seaport is awesome- clean, spacious and service is fast. Staff is super friendly too. read more

Shake Shack Seaport - Chick'n Shack, Fries and a Raspberry Ginger Lemonade perfect for a summer picnic. - Burgers Near Me - Boston, Massachusetts

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I'm not sure how to message you but the food was bad enough that I really don't want to give it another try...

This is the worst I've ever seen. Waited 35 minutes for mediocre hamburgers and the garbage kept piling up. What a joke. In and Burgers would never let this happen. Our first and last time at Shake Shack!!!! read more

Shake Shack Seaport - Garbage piling up during business hours !!!! - Burgers Near Me - Boston, Massachusetts

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I really liked the cheese fries, should of asked for a little more cheese would of been perfect

Was in Boston for just 10 days and had to, just had to stop in twice! Bourbon chicken and hamburger were excellent, as was cookies n cream shake. Yum!!! read more

Who can walk past a Shake Shack without going in? They have some of the best burgers on the planet! Always excellent food and service every time I've been. read more

Shake Shack Seaport - Shack Stack, with bacon/cheese fries and lemonade. - Burgers Near Me - Boston, Massachusetts

Shake Shack certainly have the best Burgers and fries..Ambience is pretty good. This place also has a prompt service and a friendly staff.. Highly Recommended..!! read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

Though the location is very busy, especially at lunch, the customer service and food are consistently fantastic.

1) Order food, receive buzzer 2) wait 10 or so minutes 3) buzzer goes off 4) arrive at pickup counter with a line of other people whose buzzers went off 5) Wait another 10 minutes or so 6) catch attitude from staffer, who reveals buzzer actually doesn't mean food is ready 7) eventually receive food Good food, nonsensical service system. read more