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    Shake Shack Upper West Side

    3.9 (2.5k reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated 3 weeks ago

    Order Shake Shack Upper West Side Takeout or Delivery

    Shake Shack Upper West Side Photos

    SHAKE SHACK UPPER WEST SIDE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Classy
    Casual
    Good for kids

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    Onion rings
    Tai G.

    I'm a fan of shake shack and I have yet to eat something I don't enjoy here. My favorite is the chicken sandwich. I liked that they are doing a west coast menu and their version of animal fries was really good alittle salty but soooo good and I liked their onions rings just wished it was crispier. Their burgers are thin and I love that they are always adding menu items even if It's for the season. Their black and white milk shake is my fave.

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    Troy L.

    I am a big shake shack fan for their burgers, fries and shakes. I was nearby for lunch on Saturday and decided to stop by. I ordered at 11:30 am. There were not too many people there. I waited 30 minutes but my order was not available. I kept asking they said it will be coming soon. It came at 12:10 pm, 40 minutes after I ordered. I was disappointed. I like shake shack but won't be coming back to this location anytime soon.

    Lynn T.

    it's been probably 3 years since I've gone to shake shake for a burger..last time I went was for the Dubai shake which was a let down.. in that time I think I've gotten used to better burgers like 7th street burger that this was not the experience I was expecting especially for the $ you pay. So I decided to try their new Korean burger.. nothing Korean about it.. the sauce I had to triple check if it was just forgotten or deep somewhere it existed.. the meat was truly well done, dry, not juicy.. for $13 this was like a snack.. the only plus was the woman who gave me my to order who actually smiled and told me to have a great night... in nyc this is rare

    Linda W.

    They are always busy, food is usually good. Done take out twice and both times something was wrong with my order, but it was a Sunday so don't know if that makes a difference Seating plenty but always people circling looking for seating, it'd be stressful if I were planning on eating in

    Shawn C.

    Whenever I order a root beer float, all the ice cream is melted by the time I get my order. Whatever.

    Lydia K.

    Yall are wrong as hell for giving me sauce in a serving size fit for an ant. Food good though.

    Cherry Blossom Shake
    Grace B.

    I usually get my food to go and the employees package it well. The Cherry Blossom Shake is so delicious. The fries aren't super flavorful, but their burgers are pretty good. There's also some decent seating options here; it's a fairly affordable place for the UWS.

    Chicken Shack
    Taylee M.

    Honestly, I think this might be the prettiest shake shack in the city. It's spacious, clean; and has so much seating. Public restrooms are conveniently located downstairs and they're usually well kept. The service is fast with the same great eats Shake Shack is known for. We tried the seasonal banana pudding and it's not as good as Magnolia, but it's pretty decent!

    Emma M.

    I came to grab lunch here during my day at the Natural History Museum. At first I couldn't understand why no one was at the register for me to place my order and I waited there for about 10 minutes but then I realized that even though they had a register, it wasn't in use. I went to one of the iPads provided near the register to manually enter my order. I like ordering from the iPad although a little face-to-face interaction never hurt anyone. I ordered a cheeseburger with fries and a diet coke. The food was made and delivered quickly and it was delicious. I love shake shack and I've enjoyed the burgers and fries as well as the black and white milkshakes for a long time. I still remember the first time I tried Shake Shack in 2012. Every experience is memorable and enjoyable.

    Half-filled creamsicle float
    Matthew W.

    This place is ridiculously slow. As in, I've been here twice and although I've ordered for small parties (4 people) each time, it's never taken me faster than 20-30min to get my order. Staff is hardly what I'd call friendly. If you MUST order here, use the kiosks as they're faster than ordering from the often unmanned register. Also be aware that their portions are tiny. As my mom says, they're "kid-sized burgers for adult prices". We received creamsicle shake at perhaps half the cup full, even before it melted. I'd recommend eating your burgers fresh, and while there's limited seating here (even on the second floor), you can bring your food across the street to one of the many benches at the Museum of Natural History on a nice day. The burgers are decent enough but the quality and quantity has definitely gone downhill from when I enjoyed my first Shake Shack. If anything, I'd recommend the Shack Stack for a spicy burger, or the Shroom Burger. The Korean-style fries and burger are sold here for a limited time and they aren't bad either.

    Eddy G.

    I'm always a fan of Shake Shack. The food is pretty reliably good. This visit was no different. The only issues at this location was some of their communication/signs. They have a giant neon sign that has an arrow pointing people to pick up orders at one counter, but I watched as they told every person who came up to the counter to do that to go to a different counter for a pickup. On top of that, they were sold out of things without anything being marked as such on any menus or signs. Outside of those frustrations, the food was good, and even though it was packed, there was still quite a bit of seating here. Definitely give the Korean chicken sandwich while it's being served. It's pretty fantastic.

    Cheeseburger & Fries & OREO Cookie Funnel Cake Shake

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    12 years ago

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    10 years ago

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    3 years ago

    Good food and service good too! We ordered two burgers and fries to share. Then a lady came by and refilled our drinks for free!

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    16 years ago

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    8 years ago

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    6 years ago

    Amazing fast delivery during covid. The UWS location is also by the Museum of Natural History and Central Park, so easy picnic pickup.

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    3 years ago

    Cute; quiet; romantic ambiance! A perfect "hole in the wall" undiscovered burger shop

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    8 years ago

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    Page 8 of 63

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    P.J. Clarke's

    P.J. Clarke's

    3.8
    (1.2k reviews)
    1.6 mi
    $$$

    My friend and I came to PJ Clarke's to watch the Knicks in the NBA Finals, and despite the…read moredisappointing outcome of the game, we had a great night. We were thrilled to find two seats at the end of the bar when we arrived. As luck would have it, the two gentlemen next to us eventually left, allowing us to slide over and enjoy an even better view of the TV for the rest of the game. I started with a Tito's and club soda, but unfortunately, something seemed off--perhaps the club soda was flat. The drink just wasn't good. To their credit, the bartender took it back without hesitation and was very accommodating. I then ordered a Negroni after the woman sitting next to us highly recommended it. I don't usually drink gin, but this cocktail was absolutely delicious and changed my mind. Since we were there for several hours, we shared an order of zucchini and eggplant chips and happily snacked on them throughout the game. The atmosphere was comfortable and welcoming, with a nice mix of ages and people enjoying the evening. We made sure to leave our bartender a generous tip since we occupied our seats for the entire game. Even though the Knicks didn't pull out a win that night, we certainly didn't leave defeated. I'd happily return for another game, cocktail, and fun evening out. And maybe even get dinner there. Little did I know there was another big room in the ack once you past the restrooms. They were having a thriving business there!

    Always been a fan of PJ Clarke's! I used to always catch the tall brunette male bartender who gave…read moreexcellent service. He was constantly busy zippin around but maintained a nice demeanor and made everyone feel welcome! Must orders of mine: the burger! Although small, it comes out piping hot and the fresh white onion between the bottom bun and burger is awesome because it doesn't make the bottom bun soggy and catches all the juices from the actual meat. Love subbing the fries for a Caesar salad! Standout appetizer is the fried zucchini and eggplant with tzatziki-- crispy, hot, juicy and I get it every time!

    Photos
    P.J. Clarke's
    Seconds in this pic - Lamb Chop, Smoke Salmon, Zucchini Chip, Avocado Toast, Chicken on a Stick.
    Seconds in this pic - Lamb Chop, Smoke Salmon, Zucchini Chip, Avocado Toast, Chicken on a Stick.
    Al fresco dining option

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    Al fresco dining option
    Monkey Bar

    Monkey Bar

    4.3
    (509 reviews)
    1.5 mi

    Finally got to try Monkey Bar and I definitely understand why reservations here can be hard to get…read more The whole restaurant has such a fun old-school NYC feel and it was packed when we went. We were running a little late getting there because of traffic, but they were really nice about it which I appreciated. We ordered a bunch of things for the table so we could try a little bit of everything. The monkey bread was probably my favorite and definitely worth ordering. We also got the steak which was cooked perfectly, along with pasta and a burger. There was a small mix-up with our order and they accidentally brought out an extra pasta, but our server fixed it right away and took care of it without us even having to ask. Service throughout dinner was honestly great. We also tried a couple drinks and ended up staying for a while because we liked the atmosphere so much. It's definitely more of a special dinner spot than somewhere I'd casually stop into, but between the food, service and overall vibe I'd happily come back. Such a good dinner in NYC!

    My friend got a reservation here and we had a great experience. One thing to note is they have an…read moreanswering system and my group was starting to call to add one more to the reservation and ended up realizing we needed to leave a message. I was called back and the person who called me was very nice and was happy to make this change for us. Overall, the vibes of the restaurant were great I can totally see why it's hard to get a resy here! Service was excellent. First of all we were a bit late due to traffic and weather but the staff was really understanding! Next, our waiter accidentally put in 2 pastas instead of a burger we ordered but had that fixed immediately and took it off our tab which was a super nice surprise. We got a couple things to share and everything was delicious! The monkey bread was totally worth the hype! Steak was cooked perfectly and the pasta was delicious. Also got a couple drinks! Would totally come back here again.

    Photos
    Spicy Shrimp scampi
    Spicy Shrimp scampi
    Truffle Monkey Bread (~$35)
    Truffle Monkey Bread (~$35)
    Truffle Monkey Bread

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    Truffle Monkey Bread
    The Naked Pig

    The Naked Pig

    3.9
    (130 reviews)
    1.5 mi

    So this place has great reviews. I found it ahead of time because my kids have been wanting fish &…read morechips. I got the mac & cheese with chicken breast and it was very tasty. The flavor was great and it was just enough to fill me. The fish and chips were very delicious. The batter was nice and fluffy and the fish was huge. We loved the French onion soup, it had great flavor and the cheese on top made it so amazing! everything came out hot and delicious. We got there pretty early and I wish that we had gone on a day they had breakfast. The breakfast photos caught my eye. After we paid and gave our 20% auto gratuity, our waiter Jose asked if we wanted to leave additional gratuity. Our tip was already $25 and I was actually surprised he asked for more. We declined and left. Out of my whole entire trip this was the only restaurant that asked for more than the 20%. I found it rather odd. My review is based off the food itself.

    Update: After my…read moreoriginal review, I was contact with management and they really helped to turn things around. He took the time to listen to our concerns and invited our group back so we could give their group another chance. While I still stand by how our initial experience made us feel, I also think it's important to acknowledge when a business owner responds with professionalism and genuinely works to rebuild trust. Our return visit was a completely different experience. I appreciate the way the owner handled the situation and his willingness to have an open conversation with us. It doesn't change what happened that first night, but it did change my impression of how much he cares about his guests and his business. I wanted my review to reflect that as well.

    Photos
    Inside the restaurant
    Inside the restaurant
    Brunch
    Brunch
    Double Smashed Burger

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    Double Smashed Burger

    Shake Shack Upper West Side - hotdogs - Updated August 2026

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