Staff is fabulous! They are very happy, professional, knowledgeable and conscientious. The ribs are good. This is a family friendly restaurant with easy access and fast service. read more

No customer service. The girl that took our order looked like she was high on something. Other employees walking around like zombies. No greeting when customers enter the restaurant. This use to be a good place to eat wings. It has gone downhill quite a bit. First the bathroom had no soap. This is gross no one is using soap and their making food. I will be calling the health department. Our food came to the table cold. The hot wings had a stale taste like they were warmed up with sauce thrown on top. The fries were soaked in grease. The food use to be fresh, hot and tasted good. This is a terrible place to eat. I read other reviews and agree this place is nasty. I complained about the food they re-made our order, however the damage was already done. Avoid this place it is gross, nasty and dirty! read more

Best pulled pork sandwich! Always recommend them when people ask for someplace to eat!!

Make the BEST ribs I've ever had. Order a full rack with mashed potatoes. You'll be in heaven. This place and Bobby Q's are pretty close in my book with good BBQ. Those are actually the only two places I consider even remotely "good" for BBQ. It's harder to find than it should be. Anyway, this is not really a restaurant. It's a order at the counter, they bring your food, and that's it kind of place. Their sweet tea is THE BEST! Their ribs are always fall off the bone tender, meaty, and just the right amount of sauce. Their mashed potatoes are amazing, I don't know how they make them, but Yum! The West Gate location is not good at all. If you want good Shane's you gotta go to this one. read more

The pulled pork was good and they have great brownies. Service is usually good.

Not the greatest place. The barbecue sauces taste bland and the meat tastes like it's package meats.

On the road from Las Vegas to Tucson. Nice family owned BBQ Resturant. Not hard to get to off the Freeway. read more

Shane's Rib Shack - Barbeque Near Me - Phoenix, Arizona

The owner lady was super nice, she knew we were from out of town and was nice enough to give us shirts. The food is amazing love the Brunswick stew and the "big dad". Would go here once a week if we lived here. Love it! read more

This is our family's favorite BBQ place. Their prices are really reasonable. The portions are huge. The sample platter is big enough for two people to share but the food is so good you won't want to share! Make sure to try their fried okra - it's wonnnderful! read more

The Shaniac burger is advertised heavily when you walk in. I thought this would be a signature item. It is a cheeseburger topped with chopped BBQ pork and Cole Slaw. Three things I like together. The cole slaw was great, the pork average (a bit dry), and the burger was dry and hard. The BBQ sauce is great. The service was good. This is a BBQ joint. If the pork is dry I am not very likely to return or recommend. read more

Food was very...meh...at best. Ordered the buffalo chicken sandwich, which is tenders on bread for some reason so don't expect to be able to pick it up and eat it. They forgot to sauce the tenders so it was just dry unseasoned chicken. Service is poor, spent 20 minutes trying to flag down a server to get some sauce for it while being ignored, finally asked someone in the kitchen but I guess she forgot? Had to get back to work from lunch so I didn't have 45 minutes to kill waiting for sauce. They did finally bring it as I was leaving and it was just like...uh thanks, I guess? Fries were served cold, greasy and unseasoned. Chicken was at least cooked well, with a nice crunch, but it would have been nice to actually have some flavor or seasoning on it. Can't speak to the bbq but the chicken was their daily special so I figured I'd give it a try, don't think I'll ever be coming back. Waste of 11$. Should have checked Yelp before eating here. read more

Very good for a chain, I mean the Shaniac is magical.. when it comes to pulled pork though, my preference would be Pork on a Fork..

I was looking forward to Shane's tonight. This location is training a new chef, however, and the chicken is overcooked and tough...that's the only reason for my less than great review this time. Hopefully the next visit will be better! read more

Went there for dinner, both my wife and I felt sick that night, kinda food poisoning queezy. I think it was the chicken tenders or whatever they are called. Bbq sauce was watery and gross. Ribs actually tasted good and were tender, however due to the aforementioned issues definitely won't be eating there again.. read more

My friends and I decided to go to this location and we normally go to the Glendale location but the Glendale location was just way too packed for wing Wednesday. So we get seated and the waitress brings our food and she dropped my friends water all over the table while setting the food down; you would think she would say sorry or ask to bring a rag to help clean it, but she just laughed in our faces, didn't say a word, and walked away. On the way out her coworker greeted us goodbye and she just stayed quiet. Shane's food is always good, but the service this time was just awful, perhaps it was just this location because I have never experienced something like this at the Glendale location. read more

What is more discussable that regional BBQ? I've never met BBQ I didn't like. I tried the "Shack Sampler" with ribs, pulled pork and chicken tenders. I never considered deep fried chicken tender as BBQ before. Ribs were tender, but the BBQ sauce was way too sweet for my taste. Pork was good but a little dry. Tenders were very good. Slaw was very good and the beans were ok. Staff was friendly and fast. Will I go back? Probably. Should you try it? Absolutely, if you like a sweet BBQ sauce. read more

The food was INCREDABLE! Amazing in quality AND quantity! Definitely worth the money and time! We most certainly will be ordering from them again!!! read more

Convenient but bland. They didn't skimp on the meat, but they did skimp on the flavor. Seemed like they boiled the ribs rather than smoke them. A McRib has more taste than the ribs I had today. read more

We love this place. Always friendly service, and we like the food better than the bigger BBQ chains. My son loves the ribs and the brisket is outstanding! (FYI. The food at this location is far better than the Westgate location) read more

I had heard from a couple people that Shane's had pretty good wings. I ordered wings for dinner for me and my kids. The larger drumsticks were still raw in the middle. I called the manager to let her know--Jenna (or however she spells her name)-- and she copped an attitude. I wasn't looking for anything for free. I lost my appetite for their crappy raw wings, so of course I don't want more, but I felt like she should know they're serving raw chicken. She didn't seem to care at all. I won't be going back there. read more

Was expecting more, since the one by west gate was much better. Wings had a really weird taste, burger was probably a .5 out of 10. REALLY BAD. read more

Excellent BBQ for a reasonable price. The Spicy with a little bit of Sweet BBQ sauce is incredible. Definitely worth trying.

Overall, I recommend. The pulled chicken and it was a little dry so I use extra BBQ sauce to bring freshness to it. BBQ food tends to be greasy so keep that in mind. read more

Great ribs...very unique smokey and sweet flavor! Fresh coleslaw...great wings. Average BBQ pulled chicken. Cute little place in a Happy Valley strip mall. This was a surprising and delightful find and we'll crave these ribs and be back. read more

I don't like to post negative reviews unless I think they will be beneficial to restaurant and diner. First, the food had a good, not even close to great, flavor. But the meat was all dried out. Leftovers? I don't know, but to me, pride in one's product is essential to any business. They packed the bread with the meat and it was completely soggy when we got home. mac and cheese was okay. A little more care and it would have been so much better. read more

Customer for over five years. If you go to a Rib shack- you try the ribs! They are the best in the country for fast food BBQ. I often try the sampler with ribs, pulled pork and chicken strips. My wife and I split a meal and wash it down with some sweet tea. Would have given it five stars, if I rated it when it first opened. Don't know if it's management or what, but the baked beans are not as fresh anymore, the portions on sides are not as generous, etc. Prices have gone up, portions and quality has gone slightly down. Still recommend, but wish it was as it started out read more

Was passing by this location on my way to Jersey like subs.. when I saw this beautiful advertisement for a cowboy burger on the door. I immediately changed my mind and went for the cowboy burger. BEST CHOICE EVER! The cowboy burger is so delicious and succulent and the bacon was cooked perfect. I also love that you have Mr. pibb as a choice instead of Dr. Pepper. I also really appreciate the coupons I got. I will definitely be visiting Shanes Rib Shack again. Becoming one of my favorite places to eat! read more

The employees at this Restaurant love their company! They are the happiest people I have ever encountered at a Restaurant. In addition, their ribs are amazing! I love this place! I have been back several times! read more

So disappointed that Shane's stopped their buy 10 get 10 free wings on Wednesday. This special definitely was the reason we came! When the cashier told us they no longer had that special, we decided to order food anyways. The bone-in wings are good, and the chicken tenders were fine. My daughter had macaroni and cheese, which was not good at all. It looks and tasted like frozen, processed mac and cheese. In fact, none of the sides here are too special. Their barbecue meats are not the best (2 out of 5) and I would much rather go somewhere else for a BBQ pork sandwich. Overall, without the wing specials, I do not think we will come back. read more

Hell yeah. I've eaten at Shane's every Tuesday since I've been working in the area (since September 09). TENDER TUESDAY FTW. Tenders, a side, and a drink for $7.. just recently raised from $6.50. Seriously just awesome chicken tenders.. nearly on par with Rock N Roll fingers in Tempe. I used to get mine tossed in Teriyaki sauce but now I just get them plain. They also offer grilled tenders which I may switch to in the near future. The side of fries is obscene. I have trouble with self control when it comes to eating and would always attempt to finish all of the fries and tenders which nearly always resulted in hurt. I have switched to the green beans which are both delicious and healthy. read more

Great chopped brisket. We have been looking for a place like this for years where you can get chopped brisket by the pound to take home. However, when we tried this place we were overcharged based on their online menu that we based our decision to go off of. All the other prices were the same, but the brisket seems a little pricey. read more

Just the kind of comfort food I was looking for after a long day. I ordered a cheeseburger with some Mac n cheese on the side and thought it was great! It also helped that one of my favorite Rascal Flatts songs was playing when I walked in. I ordered to-go, and the food came out speedy quick and was nice and hot. Plus the cashier and the server were all smiles. Two thumbs up read more

I'm optimistic for the future of Shane's. It is now under new ownership and they really seem to be sincere about making Shane's great. I'll definitely give it another try when I'm back in town. read more

My man and I went in to try it as we heard good things about Shanes, we ordered 2 of the "Big Dad" sandwich combos with the upgraded sweet potato fries (can't ever pass up sweet potato fries), the pulled pork sandwiches were a decent size but it's meat and bread, no sauce. I get it, you're supposed to add your own with the selection of sauces offered but $28 for 2 dry sandwiches, 2 small portions of fries and 2 drinks? I love pulled pork sandwiches and Shanes is okay but the prices are a bit much. read more

The staff is unprofessional. They messed up on my order and it wasn't the first time. I keep going back because the food is good. Patrick was really rude and so was his manager. She interrogated me that I had complained before. Please get it together. They need new management. read more

Under new ownership ! Loved the food then and LOVE the food and service now ! The Big Daddy is my go to. The kids never complain about coming here. Attentive staff. read more

Deep fried wings? Not sure about that. I guess I didn't ask but in a rib place, one would have thought they would have been bar b q'd. The chicken sandwich was dry and pretty tasteless. The slaw was ok. Yeah, I'll try another establishment along the row before going back. read more

Food was definitely not best barbecue. City BBQ or even Damon's is better. But my biggest issue is the lack of customer service received from the owner. We had problem with our order and when brought to owners attention he basically said he can't do anything about it. (You are the owner right?). he had a nonchalant attitude about it to. You can tell he didn't care about customer. Most business owners would want to keep the customer happy so they would come back.. Well you just lost a customer. read more

Good stuff! Look for the daily special. Wife and son love this place..It is also close to a ton of options in case someone wants something diffrent. read more

Definitely not authentic bbq. Had the pulled pork sandwich. It comes on toast which i was not a fan of. I was expecting a smokey taste in the pork. It was not smoked bbq. More like boiled, which was moist. The bbq sauce has a weird bbq flavor, real tangy. I'm big on bbq and this was not real bbq flavor and taste. Food was good but that's it, just good. Nothing over the top or something that i will be craving. Probably won't try again. read more