We had plenty to eat with a half rack of ribs, pulled pork, beans, Texas toast, and the best of all, fried okra. I did forget that we ordered the peach cobbler and I finally opened it, It was delicious. Everything was great except the tables need to be cleaned very sticky. I WOULD RECOMMEND read more

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The service was good. They greeted me when I came in. Now I'm so upset . The ONLY Reason why I come to any of these establishments. They make their Cold Slaw with CARROTS............... I threw this in the trash can... I know the franchises have different owners. I thought that they keep the same recipe? Something told me to keep going but I had to stop. The nearest establishment is 1 hour 45 minutes away from where I live. Now if I stop I have to ask. Do you make your cold slaw with carrots ??? So disappointed I stay 2.5 hours away from where I got it from. Yea I should've check it but I did. read more

Shane's Rib Shack - Upset - Barbeque Near Me - Pooler, Georgia

Everything tasted microwaved. I don't know if I came on a bad night or something...The staff was nice though.

This place came as a recommendation from our rental car rep at the airport. We were ravenous after flying into Savannah and wanted to grab a hearty lunch before our drive an hour away. Located in a large shopping center, Shane's is situated in a corner with ample parking. We came in when they'd just opened for the afternoon and our cashier was so sweet and patient. We asked for her recommendations and ended up with a filling lunch. Our 3YO loved the Mac and Cheese & was treated by our food runner with some ice cream. The restaurant is a local favorite and family owned. They are very active in the community and known for fundraising opportunities. The food was delicious and I swear we gained 5 pounds each. We settled into loaded buffalo chicken fries and 2 plates. There was an assortment of hot sauces and homemade bbq sauces. I loved that they had a sink available to patrons (bbq gets messy) as well as a to-go station to pack up any extras you may need (utensils, sauces, wipes, & takeout boxes). The staff was great and super friendly. And we were presented with house made peach cobblers.... Probably the best I have ever had! We asked for 1 extra to go! It was sweet, flaky, buttery, but had a taste of savory caramel flavors. Perfect with vanilla ice cream! If you are ever in Savannah and within 2-4 miles of the airport, please give Shane's a try! read more

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Really bland BBQ pork that was also kind of cold when I got it. It had basically no flavor, and I'm guessing it was sitting on a counter somewhere with no heat. The potato salad was ok, but nothing better than what you could get at a grocery store. Overall this was pretty disappointing. Not coming back. read more

I forgot how blah there food is and have been going here for years just to get the cobbler and now I remember why. Got the chicken and rib platter today and the chicken was tasteless and the ribs had no flavor. Their only saving grace is the bbq sauce which you can slather on anything and it will taste better and salvage your meal. If you like cobbler just order that, it' definitely the best thing on the menu. read more

Avoid this location at all costs. I am extremely disappointed in the failed customer service, the mediocre display of quality and lastly the food was COLD. The staff was so unprofessional, after every order they proceeded to lounge around in the back and have a cigarette. Just the absolute worse atmosphere to set for anyone! read more

If you're looking for great peach cobbler in Pooler, Shane's Rib Shack has some very delicious peach cobbler baked fresh, in house. You can taste the peaches, spices, butter, and the crust is perfect. read more

My Favvvvvvv place! ! ! OooEmmGeee The sauce is A1. The peach cobbler I order by the pan. Lord knows I desire that recipee. It's been 3 years since I've had Shanes Rib Shack I believe. I road by on Valentines Day And I didn't see it. Perhaps I over looked it heading to Fatz. read more

This was my first and last time trying this place. It was recommended to me by a friend. The environment was cool, good music and clean. The staff were extremely nice and friendly. The food... lord the food was terrible. The meat was so tough to the point it was hard to bite into and chew. The mac & cheese literally was Kraft Easy Mac...I ended up sending that back for fries. The fries were sadly the best part of my meal. If fast food Bbq was a place... it'd be this place read more

Shane's Rib Shack - Boneless wings, Pulled Pork, Mac n MAC & CHEESE - Barbeque Near Me - Pooler, Georgia

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The food, service and everything is always amazing! Cierra was wonderful and the food was so delicious. The speed of service was also phenomenal and the restaurant was so clean. Great place for great food and consistent service read more

I ordered a hamburger and I can say with all the certainty in the world that it is the best hamburger I have ever tried in my life, I would recommend it a thousand times, congratulations read more

Alright, so maybe I was just really hungry. Maybe it was because I got lucky and got them on a good day. But I really enjoyed my meal here. Granted, it's a business that runs along the same vein as a Dickey's; however, I can't stand Dickey's. My experiences with that chain here in S.A. a few years back is the reason why I refuse to return. So allow me to switch gears and come back to the review on Shane's. My family had told me they really enjoy Shane's and were determined to take me out here on my last visit. And that they did. Now my mom being the person that she is decided for me what I should get. From there, my only choice was my drink and whether or not I wanted chicken or pork. And of course, as I was trying to decide, she kept saying 'pork' in my ear. LOL I love that woman, I swear. I went against the grain and ordered chicken. She ordered the sampler for me which consisted of ribs, chicken strips, two sides, and pork or chicken (as I just mentioned). Oh and toast. I should have listened to her when she insisted on the pork because the chicken was a little dry. Everything else though was so good. The meat was fall-off-the-bone and seasoned well, the chicken strips were fried fresh and went well with their homemade sauces. As for the sides, I ordered green beans and fries. I enjoyed the green beans immensely. Granted, I have considered myself a Texan since I don't know when (California transplant though) and I am fully aware of 1. there are different regions and flavors of BBQ 2. I have always preferred Texas BBQ and 3. this is a chain. So I tried not to go in with any expectations and I suppose it worked for me. It was good for what it was - fast food BBQ. The cashier was helpful and patient as we were a large group coming in right before the lunch rush. She even came and checked in on us a couple of times after we got our food. read more

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The best BBQ in Pooler! Along with the kindest staff and atmosphere, you won't be dissapointed! Shane's Rib Shack Rocks!

Awesome little find ! We love ribs and these were very tasty . Staff was great and the restaurant was clean. Nearby the interstate makes for a quick stop. Hamburgers are thick and made to order. read more

Shane's Rib Shack - The outside of the restaurant. - Barbeque Near Me - Pooler, Georgia

OK BBQ. Unfortunately is completely overshadowed by the deplorable SERVICE staff. Regardless of the time or day I have visited, the staff is always apathetic and often times has to be prodded to get the order to the table. They have NEVER checked back on the table and seem put out when you ask them to take your order if they're busy cleaning or just loitering in the kitchen - at least they're Cleaning I suppose. In fact, I'm sitting here now waiting for just an order of peach cobbler. I've sat here for 10 minutes for an item that has to simply be scooped up and placed in a styrofoam Container. There is one other guest dining and two people waiting to have their order taken while the hostess is shuffling boxes around behind the counter. On multiple Occasions I've placed a ToGo order at least 20 minutes before arriving just to get here and pay and have to wait at least another 20 minutes Management needs to take note of similar reviews and do some serious staff training. I've given far too many "second chances" and won't be back read more

Friendly service, fast food. Would come back. The lady at the front counter was so sweet to my kids.

What is the point of giving a table a number if all parties in the group don't get their food at the same time? Only had three in our party for lunch today and my meal took over 42 mins to get. By then, my lunch mates were done with their meals. I didn't order the burger which We already know takes forever. I did order 4 chicken tenders, side salad, cobbler, and drink. And around ten customers that ordered after me received their food before me. And when I asked the food delivery guy why was mine so late he actually said they had to put the side salad together. A salad that just has to be assembled (not cooked) is the cause for the huge delay? How about just simply owning up to the mistake, apologizing, and moving on? To me it's more sincere when you say you screwed up and commit to doing better next time. And maybe even offer something to soften the blow. Lying to your face directly is just not acceptable. There are so many places to eat. In the meantime, there are other food establishments that will earn my business and I intend to share my personal Shane's experience with others when asked. read more

The food was ok but the place looks like it hasn't been cleaned in weeks. No music, tvs... dead silence. Only one person working but very slow. Should have taken the hint. Feet stuck to the floor when walking. read more

Very flavorful meal. Quick friendly servers. We visited here while traveling through the area and will be coming back the next time we are passing through. No complaints. read more

If you're looking for good customer service go somewhere else. The hostess seemed upset that we even walked in and the cook really seemed upset that he had to cook "another burger". Wife said the loaded fries were mediocre and I'm still waiting on a burger. In short we won't come back and I recommend anyone wanting to try this place to not waste their time read more

I'm a usual customer and just experienced my worst visit to Shane's in Pooler, Ga. I ordered a half rack with mac and cheese for takeout. Once at home and prepared to eat the Ribs were tough to chew and I had to apply man strength to pull apart. I very rarely return food; however, I was hungry, and this was a little too much bad service. At the restaurant I was informed that they do not have a refund or return policy. As a customer, how do I not have the option to get a refund for a bad product. I was offered replacement food, which I declined. Then I was convinced to get something else in replacement. I picked the smoked wings. As I waited, the frustration of the circumstances led me to leave without food or refund. I'm hungry, frustrated, disappointed, and done with Shane's. I would give no star if possible. read more

Mediocre bbq, not even Real bbq. The meat has slight flavor, my husband stated the chicken is better at Boston Market... The servers are nice! read more

Food was good just sad they changed the menu. Service was good and it was clean inside. read more

Shane's Rib Shack - Barbeque Near Me - Pooler, Georgia

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We ordered catering from the Pooler GA location, and it did not disappoint! Got the chopper bbq, and smoked wings with sides of tater salad and mac and cheese, with banana pudding to finish. Everything was phenomenal. I actually had a few more drivers than I expected, so I called last minute to see if they could add more bbq to the order and Lisa hooked it up. All around great bbq, and now I have a bunch of happy drivers. Will be ordering from here again! read more

Horrible BBQ. Will not be back. Kids fries were cold. Ribs had no meat. They cut the rib tips off. Flavorless food.

I came here for lunch. I ordered ribs with two side, Brunswick Stew and Coleslaw. I have to give it a 5 stars because it was tasty and fresh something I wasn't expected. I highly recommend this place. read more

I love Shane's Rib Shack. Well, at the original location in McDonough. The service at the Pooler location is horrible. I watched two tables receive their food before me that entered and ordered a good ten minutes before me. I ordered the regular half chicken with Brunswick stew and a side salad. We finally asked about my food and was told there was a mix up in the kitchen. Ummm I'm thinking no one bothered to make it. I am still waiting on a chicken while my mom and sister have finished their meal. We were comped a peach cobbler because they didn't make my food. However, service needs to be improved because Shane's is usually a good chain restaurants for BBQ. read more

Love this bbq. I always get the sampler because I can't make a decision. The peach cobbler has a sugar crust to die for! Shane is a small place that arrive big plates! read more

Really dreadful service, with even more disappointing food quality. I've been to other Shane's before and never been so consistently disappointed as I have been with this one lately. On top of that, we ate outside and the entire patio is littered with cigarette butts... hundreds of them. Is that what they mean by smoking their meat? I always think that if the outside customer facing view looks like this, I can't imagine what behind the scenes looks like... read more

This place is amazing! Met the NEW owners and they are some of the nicest and most friendliest folks I've ever met. BBQ is GREAT! Highly recommend!! read more

Loved this restaurant but won't be back. For some reason the Corporate geniuses decided to quit carrying Brunswick Stew. You're losing customers. read more

A poor experience was turned into a great one. Long story short the owner of this location and the brand really value their customers and they want the experience to be a good one. Some of the associates at the store don't reflect that mission but their working on it. I've eaten there 3 times now and each time the food was excellent. Anytime my family is craving barbecue we will make the drive here. read more

I'm a sucker for bbq and when this place popped up close by figured I'd give it a shot and will say this is the first time I have ever been to a bbq place that didn't serve brisket. That was a Lil let down for my review the I figured I'd get some smoked wings and bam they are out of them so I went with a full rack of ribs and a 2 meat platter of chicken and pulled pork with Mac n cheese and baked beans the ribs are actually really good the chicken has a nice flavor and was a Lil juice the pulled pork was not bad a Lil dry but still good and the sides were good I'd go back for ribs and a chance to try their smoked wings read more

Shane's Rib Shack - Chicken and pulled pork with beans and Mac n cheese - Barbeque Near Me - Pooler, Georgia

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Had the half rib plate. It was overcooked and therefore hard. I reported it and they kindly replaced it with pulled pork and bbq chicken. However, nothing exceptional to report. On the plus side, they did have a gluten free list in their menu. read more

'Fast Food' BBQ. We ordered the sampler, shack potato, & Big Daddy. All of the meat was overcooked to the point of being tough...we threw all of the ribs away. Everything lacked flavor. 3 stars only because the service was good. read more

Shanes is a decent bbq place to go if you live in the godley station area of pooler. The food is good, service is good, but leaves something to be desired. If you had the extra time i would just go to dickeys about 4 miles away for a better bbq experience. read more

What a disappointment. I LOVE good BBQ and spent the last 12 years eating a lot of Carolina BBQ. This is FAR from it. I had the sampler plate which included pulled pork, ribs, chicken strips, and 2 side (fries and baked beans). Where do I start? The pulled pork was beyond dry and most of it looked like ground jerky with the same texture. There was not enough sauce to moisten it up. The few pieces that were not dried out wasn't too bad, but still rather bland. And speaking of dry, how does one make "dry" deep fried chicken strips? Not sure, but they managed to do it. I will give them a little bit of credit and say that the ribs ,while small, were rather good for a fast food chain. On to the sides, certainly one cannot mess up fries right? Wrong; the fries were soggy and dripping cold oil. I assume the oil was not hot enough when they cooked them because the fries just soaked up the oil. Chalk that up to another loss. Now on to the baked beans. Those were actually the best part of the meal. They were pretty good and had chunks of peppers and onions to give them some flavor. I offer up 2 stars for the decent ribs and beans and because they serve Coke products. I can't stand Pepsi, but I will never lower a rating based on Coke vs Pepsi. The staff that was on the floor were of the fast food quality, with one doing the majority of the work and the other chatting with a customer at a booth. Was hoping for some good BBQ, but I will have to look elsewhere. Now on to grab some ice cream from Marble Slab to see if I can get the coating if oil out of my mouth from those fries. read more

Ribs are horrible at least the ones i got. Dry, no flavor, the membrane was still on and it appeared to be boiled. The only reason i gave 2 stars is because the sauce is good and the brusnwick stew was excellent read more

Just did our first catering order at Shane's for my nephew graduation party. Feed about 30 people. It was great. They had all the food ready . Cups, sauce,plates,utensils, table clothes, and even ice for the drinks... Would use again. !!!!! read more

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