Well I'm not impressed from the start. I got here just before 7:00 for a 7:15 appointment. I'm told…read morethat they are behind and won't be able to get me in until 8:30. Problem is I can't leave & come back. I have to wait here! The greeting staff was not particularly friendly. No one texts to let you know there will be more than an hour long wait. The building was very cold. They have 8 pin pad lockers to put your clothing and personal items. Three of the eight lockers are broken. I'm short and the three broken lockers were the easiest to reach but were unavailable due to needing repairs. The changing room was a mess with an overflowing bin of used robes. The young woman who did my MRI was very nice though. The only redeeming part of my entire visit.

Let's start with my call. I couldn't not reach kern radiology directly. I had to go through a call…read morecenter who could not schedule me but they transferred me to kern radiology. So where is this call center? because my agent was super hard to understand and honestly felt sketchy at first. Why send me information to call kern radiology only NOT reach you talk to another agency then be transferred to you for assistance. That is not effective. Don't give false information for patients to call. I work in a medical call center I know how frustrating that it. Now to the appointment. My appointment was 10:20. I was told to be here at 10am. It's an hour later later and I'm still here. All I'm being told is you're running behind. This office is chaotic. People just keep coming in. The people beside me have been waiting for over two hours for a simple x-ray. Kern Radiology used to be amazing. But I'm not sure anymore. When I got to my actual procedure it was smooth sailing. The tech and the doctor were very nice and pleasant. Both explained the procedure step by step. I pleased with them. In and out in like 20 minutes if that. They were a great team.

Want to see your baby up close in 3d/4d/hd, then come here. Friendly staff; easy access to make…read moreappointments. Reminders through email and text messages on appointments. Clean and comfortable facility. You can bring family or friends with you to enjoy this special moment. One on one care and patient.

Second pregnancy coming here and each time we have a great experience. The staff is always…read moreaccommodating and really worked with us when our child was napping while live streaming the whole ultrasound to our family. The quality they provide is second to none, the rooms are huge and we got to see our twins in HD for a few moments.

I've done imaging at a few places in town and this is my go to place. I had to do many ultrasounds…read morewhile undergoing IVF and Stockdale Radiology was awesome at getting me early, quick appointments, and getting all requested info back to my doctor in a timely fashion so they could adjust medication doses if need be. My favorite tech is Linda. She is so kind and good at her job! I also love the atmosphere here. It's kind of calming and spa like. I mean if I have to get undressed the least you could do is dim the lights, am I right?! Front desk is also pleasant and it's easy to get a fast appointment!

1) The seats are impossible to get out of with back and knee problems…read more 2) They insisted on my paying even though I explained I am double covered. Now I need to try to get a refund. Since they don't answer the phones nor return emails I am not sure how to do that.

February 25,2025 This is my second visit with Kern Radiology…read moreSan Dimas. Thank you Bree @ Front Desk for your very efficient, expeditious and happy presence. Selena, Thank you for your Professionalism, even with the busy schedule you all were facing you seemed to put everyone at ease and made sure we felt helped and that we were important enough for you to come to the long line in order to expedite the registration process. All done with a beautiful smile for each of us. Alma, Thank you for your Skilled efficiency with the Ultrasound. I felt totally at ease and you were very friendly with a gentle touch. This was a very pleasant experience. I'm so happy for all of your excellent service today. Thank you all so much for your help. I appreciate you all.

DO NOT LIke their call center, they hire out sound like someone in their home in another country…read more... horrible customer service on the phone. BRING BACK THE PREVIOUS OWNERS OF KERN RAD!!! NEW OWNERS ARE HORRIBLE. The San Dimas location's waiting room is D.I.S.G.U.S.T.I.N.G ... stinks like old Urine ... the carpets are so gross I didn't even want to walk on them. Shame on you RAD NET for giving your patients a disgusting place to wait for their service. I will be letting my doctor know he needs to refer to somewhere else who has a little pride of ownership and cares about their facilities.

I'm surprised to see this location has such a low rating. I've been twice and each time the fro t…read moredesk ladies as well as the techs have been super kind and the service was quick. I never felt rushed or like I was just another body. They took time to verify, ask appropriate questions and explain the steps of each procedure. The waiting area is spacious, clean and comfortable.

The scheduling department is horrible. For over three weeks I have been trying to schedule an MRI…read more They have a "protocol" which defies common sense and no one has the authority to make decisions. Terrible, terrible experience. They are useless.

I will never say a bad thing about CBCC, they went above and beyond during my wife's diagnosis and…read moretreatment. My wife was diagnosed with stage 1 breast cancer and Dr. Foulad was so kind when he explained it to us. He had tissues for my wife, gave her a moment to process everything, answered all of my many many questions and left us walking out feeling like things were going to be alright. They got her started on treatment shortly after the diagnosis. We went through a meeting with the RN Susanna Bell who's a life saver to say the least. She explained everything we could expect during chemo and how to try to make it as easy as possible. Dr. Patel was amazing as well. He went over everything with us and met regularly to keep us informed on how things were going. She got through chemo thanks to the wonderful staff and Dr. Foulad even came to my wife's surgery at Cedar Sinai as he has operating rights there so he was in the OR with her surgeon assisting and giving her peace of mind that her original doctor was there. While the journey isn't over yet, the worst of it is over and it's been bearable thanks to the wonderful people at CBCC.

I am a referral from UCLA for blood cancer and I have made three calls and I can't reach anybody…read moreexcept an operator and I get transferred to a number that nobody's there. I guess you're all out partying.