Outstanding customer service Fixed my wife's phone at a great price! Highly recommend Super friendly people and outstanding service read more

Very helpful! I needed the camera glass replaced. In 15 minutes I was out with a repaired phone. Easy Peasy! Will go back if I need repairs again! read more

The male working, the owner, pretty sure it was the owner was rude as fuck. Looked like a knockoff Canelo. Horrrible customer service. Talks to much and is super rude. He advertises his hours from 10 to 7. I got there at 10:45. No one was there. I came back at 12. He had a sticky note on the door saying be right back. I called him and he said he was buying balloons. I waited 10 minutes for him to be back just for him to be an asshole. I kindly told him if the repairs are over $120 I will just buy a new iPad. He rudely said "you didn't let me finish" I said have a good day and I walked out. Definitely go elsewhere! His attitude on the phone was rude and he was even more rude in person. read more

Kind of crazy to be closed on a Sunday when most people break their phones on a Saturday night lol probably missing a ton of customers because of this read more

Andy fixed our issue ! My phone wouldn't charge anymore the port was loose ! He fixed it and saved me from buying a new phone . Referred to him thru a coworker and now he'll be our go to for cell phone repair ! read more

Absolutly the worst experience I've ever had. The guy behind the counter started yelling at me because i thought they opened at 10am but they open at 11. At 10:30 I knocked on the door and window. When they opened at 11 the counter guy started lecturing me about knocking on the door and scaring his dog. We almost came to blows, over me knocking on the door. Go to the store in Carson. Fernando was fantastic. But stay away from San Pedro store read more

Great service! 100% recommend. Did a great job. Fair price! Great service! 100% recommend. Did a great job. Fair price!

Andew was rude while I'm walking through the door I spoke he did not! I ignored it because I need my phone fixed. I spoke to him yesterday he gave me a quote 20$ unlock IPhone I said ok! See ya' tomorrow thank u! This morning was totally different attitude... Andrew started explaining how you people get mad when I don't unlock it! I said I am NOT you people I am a new customer... HE said I don't care... OK! So,I said do you want me to pay you now or later he's said now" but, only by Zelle or Vemo ok! So, went to send him the 20$ dollars and he said HE DIDNT LIKE MY ATTITUDE WHAT! NO BRO. YOU WAS RUDE FROM THE BEGINNING. GOD BLESS THIS IS TOOOO MUCH NEGATIVE ENERGY FOR FIRST THING IN THE MORNING. NOW AS I TURN TO LEAVE HE'S YELLING 20$ IS TO CHEAP FOR THIS JOB!!! (I AM THINKING) WHAT !!! YOUR PRICES MR. 'I WOULD NOT RECOMMEND THIS PLACE TO any of MY FRIENDS. read more

Something has happened to the settings on my wife's iPhone 14 making it impossible for her to make or receive calls. She went into Shattered today and explained. The response was "well, you gotta tell me more than this!" She said there was nothing more that could be explained. Again "well, you gotta tell me more than this!" The guy in there could not have been more unhelpful. She walked out. read more

In October, 2024, I brought in a Motorola Moto G with a cracked screen. Was told by Andy it could be fixed but that they would have to order the part. I said no problem, go ahead. As few days later, was called and told the part had come in. I took the phone in and picked it up a couple of hours later. While I was there I asked him for a price on another Motorola phone for a friend of mine. He checked and said, that one was easy because he had the part in stock, the cost would be $75. My phone has a fingerprint reader on the back. I noticed that since the repair, occasionally, it would feel like it had space between the case and the internal structure, but did not worry about it. The friend of mine gave me his phone to take down there and have the screen replaced. I take the phone in, and Andy looks at it, comes back and says "I'm lucky, because someone else needed the same exact part, but did not want it, so he would let me have it for $85 including the guys deposit. I said OK. I pulled out my phone and asked if he felt anything weird or if there was glue or anything in the area around the fingerprint scanner, he looks at it, then says, "There is no glue there, there is nothing wrong with it, and I can already tell how this is going to go so I don't really want to do this other phone...It's my business and I have the right to refuse service to anyone..." He refuses service because I ask a question? Since this happened, I checked other reviews and see this is a habit here. I would not go here... read more

Don't go this guy he doesn't do the job right and then he gets very defensive to the point I didn't trust leaving my phone with him.

The owner did a great job. He replaced the batteries on two iPhone 8s for me. I called ahead, and he said he had my batteries in stock, and he said currently there would be only a short wait. Batteries work great! Service was timely and great. He fixed our phones quickly while still taking walk-ins and answering phones. I will come back! read more

Fix is ONLY TEMPORARY!!! Beware!! I took my phone here for a glass repair, the guy at the San Pedro location became so defensive and full of hatred as soon as I started having questions as to why the phone wasn't working anymore, mind you, I wasn't there to argue or demand anything because I knew what I was getting into being that it was a third party. Not one sentence could come out my mouth without him becoming belligerent and super loud. His demeanor was so nasty, unprofessional and so unethical. Phone worked for about 2 months and then it just didn't. I didn't even get to ask my question because like I said he did not allow it. Sad to see people doing business when they don't know how to run such business if they feel something negative will be notified to them. I really wish they were forced to play their camera videos so that everyone can see how they really get once they hear something they don't want to hear. read more

Rude. He looked at his watch and told me I had wasted 10 minutes of his time. Zero customer service skill unless you are into BDSM and a Sub. Inaccurate info. Competitor did what Shattered said could not be done, and Competitor did more for 1/3 the price Shattered quoted. Told me that I had said things I had not said--worse than my x-wife before the divorce. read more

EASY 5 STARS! Great customer service! The Tec is Hilarious and the young Lady who helped me was very kind!!! I appreciate good humor! I called several other shops, one place quoted double the price as well and another place couldn't help me until Saturday. FAST GREAT REPAIR WORK HERE! My Cell is brand new now. 45 min. out the door here instead of 3 days or double the price anywhere else! I am a fan for life and will be telling everyone to come here! read more

This guy was so rude . He acted like he had no time for me. He was very dismissive and made me feel like I was wasting his time .

My new business is dependent upon taking photos and I was almost shattered when I dropped my phone and I realized I cracked the screen across my camera. I had heard about "Shattered" from a friend. I took my iPhone to them to replace the screen and it was very affordable. It works perfectly. Max , Who helped me was awesome enough to throw in a screen protector and put it on my phone for me. I have to say the last time I cracked my screen I used my insurance plan with ATT and I think it cost me $200 replace my phone. I have to say that shattered is the better alternative just to replace the screen it was 75 bucks you can't go wrong! read more

There's better businesses than this junk. I thought I was the only one feeling like that man was being rude to me but after reading the reviews here on yelp I seen that there's many more that feel the same way I do. I tried going in for a laptop repair (TWICE) and both times he's shut me down saying there's no way to revive my laptop and that if I do repair it, it will cost me a lot. It just seems like he's not interested in taking in customers only when he feels like it. Took my laptop to another store that was given reasonable prices and I was able to fix my laptop for a great price. read more

I've literally visited this store numerous times. I've gotten my phone repaired twice . I've dropped it lord knows how many times and also my daughters. They also carry a fairly good selection of phone cases. I've gotten a case an screen protector so has my daughter and fiancé . We will always come here for our phone repair needs.Also the customer service is always excellent! Thanks guys! read more

I cracked the small camera glass on my iPhone X. I called ahead Andrew was very helpful and offered a quote immediately and provided his availability which was same day. He also told me to make sure to be careful since the camera was exposed and it could cause further damage. Great parking. Business following all COVID-19 regulations. Nice little restaurant next door to wait and grab a bite. Def recommend. Very affordable. I called around and he had the best rates. Repair completed and I'm back to new. read more

Knowledge employees. Quick service! Repairs on my iPhone where completed on a same day basis. Overall good customer service and friendly staff. read more

Very honest guys here. I took my son's phone here thinking I needed a new charging port. They gave me a quote I came back 45 minutes later to find out it only needed to be cleaned. These guys saved me $$$$ as a single Mom that is a huge deal. Thank you guys for being honest! I will definitely recommend this place to others. Update 7/25/2020 my son dropped his iPad a few year's ago in a life proof case these guys fixed it and quick for $100 they were honest and trustworthy. I will definitely go back to them. read more

I was at my cell service carrier to trade in my phone. After inspecting the phone, I was told I had to fix a small crack in the face before they would take it as a trade-in. I called Shattered to inquire about prices to fix the phone. I was given a quote and estimated time that it would take to fix my phone. I left my phone. Much to my surprise, the phone was ready in 30 minutes. This was quicker than the quoted time. The cost was much less than the original quote too. Yay!!! I highly recommend Shattered!!!! read more

GalaxyS21 back screen repair. After market product ordered didn't work well but Andrew didn't let me walk out like that! He went Above and Beyond! So grateful! Thank you Andrew! read more

BEST SERVICE AND BEST REPAIR EVER!!! He was so accommodating and he's so well reasonably priced! I've sent friends here that come from San Diego, and they've also not regretted it one bit!! He also has great merchandise!! I love this shop!! read more

Andrew and his team really care about providing quality services to their customers. He is knowledgeable and goes above and beyond to find solutions to complex issues. They repair game consoles like ps4, Nintendo switches, etc as well! Thanks for the killer service! read more

Came here to get my phone fixed and they did a great job. They fixed it in 30 minutes or less and I reccomend to come to this location if u live in san pedro and you won't be disappointed at all.. read more

Shattered Cell Repair - Mobile Phone Repair Near Me - Los Angeles, California

TL;DR: They do good work at a reasonable price, they don't keep to their posted hours and the owner has a chip on his shoulder. I got my phone repaired once a few months back, and they did a good job. The price was reasonable, and they worked on it pretty quickly, which I liked. The kid working back there was helpful and comunicated very well. I did lose the 3D touch feature on the phone, and the guy there said that he would guarantee that for a few weeks, and that he would repair it again at no cost, but I never ended up going back in because I was planning on getting another phone, so no big deal. A couple of weeks later I tried going there for a charge port issue. I went there twice during their posted hours, but they weren't there. I got there another time, and the owner was closing up during business hours and left a note saying they'd be back. I went back today and talked to the kid who said that they would try cleaning the charge port, then replace it if they needed too. He also said that since my screen was cracked that they risk damaging the screen if they repair the charge port. Totally understandable. The owner who seems stressed out in general jumped in with a pugnacious attitude explaining again what I had already understood from the kid working there, but with a hostile tone. I said that I'm going to replace the phone, so I'm not looking to replace the charge port and the screen which would be more than a new (used) phone that I'm going to buy anyway. These were his exact words: "You keep saying no. I'm done. We're done. Get out!" Cool. The dude seems super stressed out by the business or whatever is going on in his life and doesn't know how to talk to customers. I get it. Maybe a customer facing business is just not for you. I wish them the best of luck, but I'll go elsewhere next time. read more

Went there today to take my cell phone, they repaired it within an hour for a very reasonable price. Always satisfied with there work. Highly recommend read more

A sign should be placed on the front door of this particular Shattered address at 605 S. Pacific Avenue in San Pedro that should read "DO NOT ENTER" or "Enter at your own risk." Had an absolutely horrible experience attempting to return or exchange two of three T-shirts and an older iPad protective cover purchased (on August 29) recently. On August 29, initially spent $82.14 on three souvenir San Pedro T-shirts as well as $12 on an older iPad case. The young man who helped me at the counter seemed not to know a thing about the merchandise and he had to go behind the counter to ask someone who was out of sight behind a partition every question I posed. Went into the store this past week, early September, to get a refund or do an exchange and a huge, ballistic-tempered guy sprung up from behind the partition and started yelling at me about refunds not being given and he would not let me even speak as he shouted derogatorily and condescendingly at me while backing me out of the store by pointing his index finger of his right hand in my face. I was mortified and shouted back that his behavior left a lot to be desired and was totally unprofessional, to say the least. The fellow had the gumption to tell me that I was "rude" to the young fellow when I was there to buy the merchandise in August. The truth of the matter is that the young man seemingly did not seem to read the packaging and I asked him to check the information he was giving me because it did not seem correct. Nevertheless, I will NOT be returning to this establishment and to think that I was referred by someone who thought that I would get good customer service there. The only thing I got was disrespectful and condescending behavior from this fellow who hollered at me. I would give this particular establishment -5 stars if it were such a rating. read more

I got my phone fixed two months ago, so outside the warranty. My phone dropped and the entire screen fell out. Not just cracked, fell out. I couldn't use my phone at all. I talked to an employee, he was sympathetic and agreed it fell out due the negligence of the employee who 'fixed' it. He said his boss wouldn't budge. He was right, the boss sympathized that this was due to negligence (his employee) but refused to fix it. They talked about pricing and I told them I couldn't give money to the people who fixed my phone poorly in the first place. I would suggest Just Tech Solutions on Western. They fixed my phone correctly. Although it was less cheap, maybe with phone repair that's a good thing. read more

They provided fast and professional service at a very fair price. There was a small issue with the repair and they honored their warranty to make things right, at no additional cost. Highly recommended! read more

Brought in two iPhones that needed to be repaired so I could use them for a trade-in deal for new iPhones. One of the phones was completely totaled and the other had the back of the iPhone completely shattered. The prices were super reasonable and they were done with the repairs within 24 hours. The young guy at the front who helped me out was also super helpful and had great customer service. Also, our phone company gave us the full trade in value and they didn't know it was repaired. Couldn't recommend this place enough. read more

Great job ,fast turnaround, well priced. Second time that I have used this shop and always walk out very satisfied. True professionals. Got my phone repaired in less than 30 minutes. Easy parking out back. read more

I was in a rush to get my phone fixed I walked right in and the gentleman in the front help me immediately He was very nice and very informative And knowledgeable about his products .Definitely will be coming back my phone was done within 30 minutes! Best part it was affordable!! read more

Fast service and reasonable prices for iPhone repairs! Definitely our go to place for all phone issues!

Broke my iPhone 11 Pro front glass screen , had appointment with Apple, with the appointment still was a 4 hour wait & $300 screen replacement fee, buddy told me about Shattered I walked right in was greeted by Andy, extremely helpful friendly no wait at all fixed my phone less than 30 minutes amazing price, offers warranty! Extremely helpful thank you ! read more

Went in to repair two iPhones with chattered glass. One phone was really messed up and thought I would spend around 120 but they repaired it in under 100! Very reasonable prices will definitely return. The guy who helped me out was one with long blond hair and a hat he was so helpful although both guys that where there were very nice. Thank you! read more

It's hard to find a good place to fix your phones screen cracks etc.. Andy has been so helpful. Was very quick and extremely nice. We are definitely coming back and recommend him to friends. Thank you Andy. read more

I had 3 phones fixed at shattered cell repair. Apple told me that two of the phones were no longer good and couldn't be repaired so I purchased two new phones. One phone just needed a new battery, another phone just needed a new charging port, and I also had a shattered screen replaced. Andy was very helpful and fixed the phones extremely fast. Thank you so much for your help I will definitely be back if I need any future repairs. read more