I bought a Harley at Sheldon's in late 2014. The sales and service staff was excellent, but I was extremely disappointed with some of their business practices, which I do not think offer premium value, and that create inconvenience to their customers. I have purchased bikes there before and think some of these issues are new, perhaps put in place by new ownership. 1. Sheldon's doesn't do inspections. The buyer is responsible for getting the bike inspected. This is a major inconvenience because you really don't know if the bike will pass inspection until you take it off the lot. Sure, they guarantee that the bike will pass inspection and if it doesn't it will fix it, but what a hassle to even have to think about it. When I asked why this was so, I was told that they didn't want to invest in the inspection equipment. 2. You can't completely pay for the bike by credit card. They will only allow $ 2,500 to be paid by a credit card and the remainder needs to be paid by cash, check or financed. They claim that the credit card fees are too high on higher amounts. When I asked what the fee was and if i could pay the fee, I was told it wasn't their practice and not possible. They should list the fees per amount charged, and give the customer the option to pay the fees if they desire to. 3. List prices on used bikes are very high, well over the Blue Book values. However, they seem to be willing to negotiate reasonably close to the range indicated in the Blue Book. It pays to do your homework., Would I buy another bike from this dealer? Only if they had the exact bike I wanted and I couldn't find it anywhere else. read more

I read the other reviews and must admit that I have routinely had positive experiences with Sheldon's. I recently contacted them via e-mail and had an e-mail back, as well as two phone calls to my cell phone the next day, and when I called them the response was prompt and courteous. So - I would say that they are responsive to calls. I have stored my bike over the winter a few times, asking for routine maintenance to be done. They called me with the results of their inspection and with recommendations, which were done flawlessly. When I picked up my bike recently, the people that I talked with were friendly and sincere, and while later meandering around the sales shop, the clerk approached me after a few minutes to see if she could be of assistance - not in an aggressive manner, but simply to be helpful. I'll be going back, and would encourage others to as well. read more

I have dealt with many Harley Davidson dealers but Sheldon's is a shoddy outfit. I traded my 2003 Anniversary addition Electra glide Classic 11,000 miles on it for $7000 I bought a 2011 Softail Deluxe they said was $14,000. Rode it, had a bit of a shimmer, they said it was the windshield and it would be taken care of. I got home and I was surfing their site and low and behold I see my bike for $12,999. I called them and they wouldn't give me back the $1000 bucks.They ended up putting on saddle bags to make up for the $1000. One won't stay closed and the other one won't lock. Here we go. The shimmer never went away. I brought it to them 4 times. Never fixed. I finally did a few reviews and got a call from Mike Korvorkian (Manager) he said just take down the reviews and bring the bike here and we will make good. Well, I guess they tried a few things and no go. They replaced the tire, now it pulls to the left, severely. The mechanic, the service manager Lou, the General manager took it for a ride. They all agreed there is a problem. They took me in the office. Double teemed me, wouldn't let my brother come in the office. Finally I decided not to take their lies that they would make good of it even though I took my reviews down. Don't ever take reviews down until things are fixed. I just took my bike to my mechanic and they are going to take the forks off and check them. They seem to think it was in some kind of accident. General manager Mike Korvorkian at Sheldon's told me if I put up bad reviews I am not allowed back there and cannot even redeem my 1000 miles I have. Don't let these guys do you wrong. Cesare C. Comolli read more

Could be a good dealer but they have poor business practices. The new owner doesn't play well with others. Too bad ..its truly sad when you turn a small family style dealer into a cut throat screw your neighbors for business... there are too many new Harley dealers with poor attitudes and service. Don't stoop to that level or you will lose more customers.. read more

...can't figure out how to delete this review as we are waiting to see if they make good on what recently happened...

Sheldon's is not the bike place it was 3-4 years ago. There is no such thing as Service at the parts Dept. I was there today and 1 Guy was at the parts counter. Before too long there were 6 people behind me. A woman said that everyone behind me had to wait until this fella was done with me. While I was waiting I turned around and noticed 5-6 Sheldon's employees laughing and cracking jokes. Doing nothing. Two of these guys have waited on me at the parts counter before. I went over and asked if they could help the other people in line. They basically said not my job. One of these guys did get someone to help 1 of the customers in line. He just wanted 1 qt. of oil. In the mean time all the sales men spread out over the store!! Still not doing anything!! This is such a lousy way to do business!! This was around lunch time. There is still NO reason to have 5-6 guys having such a good time while paying customers had to wait. Very disappointing. I've read several reviews since posting mine. I noticed if you are buying new they seem to treat you much better. Wait till you new bike buyers need something. That's when there is no service!! Ps the man helping me at the counter was ok tho. I was dealing with parts for 2 different bikes. I was able to get parts for one. read more

Great service and an overall very inviting environment! I will be back very soon!

I just purchased a 2013 Touring bike today from Jane at Sheldon's HD . Wow what a turn around from a past visit. New Management has this place moving in the right direction. Jane was one of the best sale people I have ever dealt with , never pushy but very informative. She gave me the time to make the best move for me. Finance was great and smooth to deal with. I was introduced to most of the staff which to me was first class. I also worked with Ed in Parts he spent the time with me and I purchased so nice options. Five stars is not high enough for this purchase and don't forget to ask for Jane you won't be disappointed. Tony Z read more

I am from out of town, but these guys are the best. Never had a problem here with multiple purchases, services, etc.

This is the friendliest dealership I've ever been to. Their selection of bikes and other merchandise is the best around! All of the sales staff, especially Theresa took the time I needed to find the exact new bike for me. They offer test rides, which most dealerships do not do. I highly recommend their Priority Maintenance plan which will save me thousands on my new bike maintenance! read more

horrible experience. took bike in to have tires replaced and a general look over to make sure the bike was in safe operating order. was quoted 2,062 for maintenance and repairs they claim the bike needed. I agreed to go forward with the work but when I arrived to pick the bike up the bill was roughly $500. more than the quote, the work was shotty at best and some work wasn't even performed. when I spoke to Lou the service manager, he said he'd like the bike back to correct the issues I had and would refund the overcharges. when I went back for the second time to pick my bike up and collect my refund they claimed they found nothing wrong with their work but did replace a part and conveniently threw the old one away thinking I had already picked up my bike, then wrote on the paper work that the refund was only given to appease the customer. LOL what a crock not only did they break the law buy over charging but their work was crap then they try to blame the costumer for complaining about their crappy work. the service department is a joke and they have employed the same service manager that ran Paramount Harley Davidson ( previously in Framingham, MA. ) into the ground and out of business. I have all the receipts for the quote and repairs. If anyone would like to see the evidence of this nightmare, i'd gladly show you them. Stay as far away from these crooks as possible. read more

I would NEVER recommend Sheldon's Harley Davidson! The initial sales experience was tiresome. 7 hours in the showroom. The bike was delivered later than originally stated. The fork tubes were not properly aligned in the triple tree. The throttle cable was not properly secured and rubbed the paint off the bottom of the tank. The passenger pad on the sissy bar was not secured with Loctite and blew off the bike. Custom parts were ordered, and took a long time to arrive. Sheldon's NEVER called to explain this, nor did they call when the parts were in. Furthermore, parts that didn't fit the bike were ordered. If I had not asked for my original parts (seat and foot pegs)back I would have never gotten them back. I went to make a purchase using the loyalty points. First I was told that the points would just come off the card. I purchased the parts using a credit card. Then I was told that I needed the coupon to redeem points. Come back again and use the points then. I think not. I am DONE doing business with Sheldon's Harley Davidson. read more

I have to agree with the other reviews on this site. Even though Sheldon's has been under "new" management for a few years, the "old" poor customer service, sadly, continues. Ordered a simple cable clamp/guide two weeks ago, of course, had to pay for the part in advance, Ordered on a Saturday, was told the part would be in the following Friday; ridiculous, of course, but when you rely on standard shipping (because you don't want to pay the higher rate for more expedited service) I guess that's what you get. Stopped in the following Friday; was told the part "hadn't come in"; when I asked about the status of the part and the anticipated delivery, parts people were clueless and did not attempt to research any further. WELL, just got off of the phone with them today (Saturday); it's now been two weeks. I had a feeling when I called to see if my part was there it wouldn't be, because that's what I've come to expect from Sheldon's. YUP, parts guy tells me it's "not there" with no explanation as to why; frustrated, I tell him I'm prepared to drive to Milwaukee to pick the damn thing up myself! Insist on an explanation and after five minutes on hold, he get's back on the phone and tells me the part is "obsolete" and no longer available!!!??? What, why didn't you know that two weeks ago when you looked it up in the 2015 catalog and took my money? I could go on, and on, and on, but I won't. Even the simplest things, like stopping in about a month ago on a particularly warm weekend day to just "look around"; went to grab a cold soda and, yes, the soda machine was entirely empty!!!! Like many of you reading this review, I have TRIED, very hard, to make Sheldon's my "go to" dealer because I live close by, but I simply can't do it. For the outrageous sums of money we pay to buy, accessorize, and maintain our beloved Harleys, we deserve MUCH better than this! read more