"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

I've been going to see Tom to take care of my Honda Accord and Mercedes ML320 for over fifteen…read moreyears now. Very few people know their way around an old Benz, and many mechanics won't even touch them beyond doing an oil change. But Tom has helped me save so much money and kept both of our cars on the road for fifteen years now. I highly recommend him and am so grateful that he's in the area.

I have been going to see Martin and Rockville Auto for service for a few years now. I have always…read morebeen satisfied and never had to take my car back for the same problem. I prioritize communication and accurate diagnostics. I get that here. Recommend.

I've been going here for a few years now and have received great service each time. They give fair…read moreprices and are clear with what needs to be fixed and dont try to squeeze in any unnecessary maintenances that need to be done. I will continue to go back to get my car regularly serviced here.

Mike and his team are incredibly knowledgeable, efficient and fair. I have been taking my vehicles…read morethere for 7 years after having been refered to them by a mechanical engineer! Communication from Mike and the team is first rate. They keep you informed as to the status of your repair through the entire process. They honor their written estimates and meet or exceed their own deadlines. I recommend my friends and family to Kennsington Auto Clinic with pride. Confident that they will not only get a fair price, but deal with a genuinely friendly crew that clearly enjoys their craft.

My car is 5 years old, has never been detailed and I have 2 grandchildren. I'm not very good at…read morekeeping it clean. I am so happy with the results. It was easy to make an appointment and easy and fast to drop off and pick. And a very good value.

Paul has consistently provided exceptional care for my vehicles, ensuring that they are always…read moreprofessionally maintained and delivered in high-quality condition at reasonable prices. I highly recommend Method Automotive for their outstanding service.

Method Automotive is wonderful. The team is very knowledgeable, and great at what they do. Their…read moreprices are great and furthermore they are honest, trustworthy and considerate. Those traits alone for an auto shop are SO extremely valuable. On top of all that, I took my car in for issues I was having, and they assessed, ordered/received parts, and did the installation, all in a few hours. Could not be more happy with my experience, and so glad to have a place to go for everything I need related to my car. (As if that wasn't enough, I also got some great recommendations for some totally unrelated things I need/want)

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Mr. Cho very pleasant, knows his stuff and business... Thru…read moreand through....Great mechanic....

Simply the best. We trust Mr. Cho, he is the most honest person. Always does a comprehensive job…read moreand charges fair rates.

I've taken no fewer than nine different cars to John at Shady Grove Auto Care over the 27 years…read moreI've lived in this area, and I've never encountered a more knowledgeable and -- most importantly -- honest mechanic in my life. He never recommends borderline or unnecessary repairs and almost always has some money-saving suggestions. You can't go wrong taking your vehicle to Shady Grove Auto Care.

We have brought our cars to John for 16 years now, and we love him! The most honest car repair…read moreperson we have ever had!