The employees are great, but the fact that you can only order with the QR code, which didn't work is very disorienting. The person on my left and right had issues I had issues. You need to have a few paper menus for people that don't want to use your QR code If your technology is great, why didn't you say on your app that you were out of tomatoes so my chicken sandwich arrived without tomatoes and I even ordered extra tomato. management needs to provide with the customers want not what you want to do to make yourselves extra money. together we're not ready for this. We want personal service. The bottom line is I still had to order from the bartender as the QR code app did not work. It is an airport after all sometimes we don't have time to sit and fiddle around with the QR code. The chicken sandwich was good but once again you're added tomatoes. How can you be out of tomatoes in Florida? read more

It's an airport bar- I get that. Listen I was born in the 1900s. * I don't want a QR menu * The old fashioned was slightly worse than an Applebees Old fashioned. * you can only pay cash or QR code- what the actual F? Here's my card for crying out loud. Not a fan read more

Shula's Bar & Grill - Old fashioned - American Near Me - Jacksonville, Florida

We grabbed breakfast before I flight out to Las Vegas. We sat ourselves. It wasn't that busy. A few families were sitting waiting. Not sure how long tho. The server came over. John asked for water. I wanted hot water with lemon. The server stated that hot water isn't available. I'd need to go to the coffee spot across the way if I wanted hot water. No worries, I ordered the Ham and cheese omelette with roasted potatoes. Hubby ordered French toast with bacon and OJ. It took a while for the food to come up. It was not hot. Both orders were just warm. For the price of airport food, expectations are to at least receive hot food. Hubby told me not to complain. I ate what I could and went on about my morning. read more

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Do NOT eat here for breakfast! Explore other options at JIA. My husband and I chose to eat here because there were plenty of open seats and we did not have a whole lot of time before our flight left. It is a seat yourself type of restaurant and as soon as we sat down, we realized that there was no need for a waitress. They are still using the QR code as a menu so not only do you seat yourself but you also input your own order own food. For breakfast, the menu is very limited and only one option (only about 20-30 character spaces in the text box) to personalize the meal to your preferences. I asked for egg whites only and wanted extra crispy bacon. I never had the option to choose. What type of bread that I wanted, either. The waitress never came to the table for anything before we ordered our food other than for our drink order. After bringing our food to the table she inform me that they did not have egg whites. They used egg-beater (boxed type) eggs. I didn't order any bread yet they brought me un-buttered toast, and filled the plate with enough potatoe pieces that they consumed nearly 1/2 the place. The bacon I received was NOWHERE near extra crispy..... it was NOTHING but fat! The waitress never returned to the table see how our meals were nor to bring us our receipt. That is when we realized that you could scan a different QR code to make your payment. However, that option was not working at the time we were there. We had to track down the waitress in order to pay the bill before we could even leave to catch our flight. THIS lack of customer service and human interaction is NOT pleasant nor does it make for a positive experience in the food industry! Breakfast is supposed to be the most important meal of the day.... Today ours was lacking BIG TIME! I'd recommend trying one of the retail stores in the airport for a pre-packaged honey bun before I'd recommend this place to anyone! read more

Shula's Bar & Grill - Absolutely NOT crispy bacon - American Near Me - Jacksonville, Florida

Terrible customer service from my server. I sat down at the table and was not even acknowledged for 20 minutes, and only after I stood up and walked around the restaurant multiple times. The servers were too busy on their cell phones in the corner. Food was average at best and cold. The server only came by when I needed to pay and did not offer to bring drink refills when my drinks were obviously completely empty. Very poor experience at this location, and will not be back. read more

Ivy and Victoria are amazing!!! They made a hurricane day at the airport the best!! We had dinner at the bar here and had great food and really exceptional service. Victoria was down to make off menu cocktails and happy to put our order in when their app didn't work for us. The burger, ceasar salad and sweet potato fries were really fresh and super delicious. We had a great time talking with the staff and with other patrons and it was truly one of the best airport food experience I've had! read more

Shula's Bar & Grill - Sunflower made by the amazing Ivy! - American Near Me - Jacksonville, Florida

After reading some reviews of this restaurant which we had a high expectation of even though at the airport we decided to give it a shot. Seated ourselves , waitress said we could QR code the order or she'd take it. Easy enough order .. Turkey club sandwich, white all the toppings it comes with- nothing extra just what was on the menu. Ordered a beer and an espresso martini ... bout five minutes after the initial order was put in I decided to order a chicken Caesar salad. Drinks came out . Can't mess up a beer in the bottle but the espresso martini was so sad looking.very little froth and just meh.. disappointing.. now on to the meals... want to guess whose came out first?? The club sandwich or chicken Caesar that was order 5 minutes after the club?? Yep , you guessed right, the late order Caesar salad. Very odd . After a few minutes of waiting the club sandwich arrived. Took a bite of the grilled chicken Caesar and the chicken was crunchy- not good. Tried another piece and got the same texture. Ughh. Tried to be a good sport and just ate the lettuce . Moving on to the club sandwich . Well- just look at the pics and think if this wasn't the lamest looking club sandwich. Shula's has a reputation for great food.. this airport one didn't do it justice. The server was great and yes we had to pay the bill on QR code .. we won't be back.. sorry Shula's y'all have to try better. read more

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TLDR: if you want a burger, go to the fast casual place a few steps away. Service was the best part of the visit but the server was also the bartender so she was stretched thin. 25 minutes after ordering through my phone, still no burger. Flagged down someone delivering food to someone who sat awhile after me and was told I was waiting because I ordered a medium well burger. Mmkay. A few minutes later she was able to deliver my burger but sounds like she had to ale an effort to get it out faster. I'm grateful, but airport food should never take that long. Burger tasted kinda like my old cafeteria food did. While I did manage to eat before needing to board, I would not revisit. read more

this always my go to place after my arrival to Jacksonville, Florida and this makes the third time I've been blessed enough to have the same waitress Courtney who personality is just great. I can continue to say that the food was really really good. I needed a quick meal before I was on my way that margarita burger and fries was just awesome. I will be back. read more

I was going to give a 3 star review to be honest until the check came. I tried to give the waitress my credit card and she said she couldn't take it and I had to scan a QR code to pay? I have an old phone and never scan QR codes, what a silly idea to force it. I paid cash instead. The food was decent for airport food. I got the mahi mahi with mashed potatoes and asparagus. It tasted pretty good and the mash tasted homemade. The portions were a little sparse hence all the blank space on the plate. Especially for $27 pre tip and tax. read more

Shula's Bar & Grill - Mahi, mash, and asparagus. Decent quality but small portion for $27 pre tax and tip - American Near Me - Jacksonville, Florida

Airport bar food.... Good wings, miss though on the chicken tortilla soup. Clean and friendly bar staff.

Burger was pretty below average for the price. I think McDonald's is better and I don't like fast food. Came with no condiments etc. drinks were average. read more

The crew stopped in for breakfast before catching an early morning flight. The servers were friendly, the mimosas came quick and hit the spot. There are people that have mentioned this place as overpriced, I'm not sure where they typically hang out, but the breakfast menu seems to be completely fair. We ordered an omelet, and breakfast sandwich and a classic scramble. They were all very tasty and quite plentiful in size. Keep in mind, this is an airport location, always a bit more. However, they literally were only two dollars more than a fast-food restaurant meal and yet so much better. Here's the frustrating negative and the loss of one star...the push to order and pay from your phone. I seriously doubt it's the servers that want this, so management if you read these...give it a rest. Our server couldn't get the QR code to work from out table. We watched as another painfully walked a bar customer thru the steps to pay using his phone when he so badly just wanted to hand over the credit card and be done with it. Let the customer decide! read more

Service was lacking. Food was slow and meh in flavor. Wrong drink was delivered and they were out of several items. I will go to the chain restaurant across the aisle next time I'm in the airport. read more

We were flying out of gate A at 12:30 and decided to have lunch here at 11. Service was fairly quick. We both ordered a Cobb salad with grilled chicken. The chicken was actually very nicely seasoned and tasty. The salad was also a nice size with plenty of greens, cucumbers, tomatoes, carrots, eggs, and croutons. We would eat here again. read more

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Service was dismal - older guy forgot our drinks - mixed up the food order - it was over cooked and hard (appetizer trio) - salad was stale and dry (cucumbers like been sitting on counter for 2 days ) brought wrong dressing - had yell as he scurried by to get bill, then he just runs by and threw it over my wife's head in used dishes almost hitting her - go somewhere else!! read more

We had the honor of Geoff as our server and he did not disappoint. An added benefit of Victoria being nearby made them the best one-two combo I've seen Geoff is an amazing server and Victoria is an advocate for her patrons as we sat near the food window.. they both took nothing less than excellent products to bring to her customers I honestly wish all restaurants had people that enjoyed their craft like this Here is an extra star to add to this 5 star review read more

Basic airport bar & grill with a pretty standard bar food menu. I had the Shula burger and fries; burger was tasty but not cooked per order. Lagunitas IPA and a water to wash it all down. Table QR code to order which wasn't working but server quickly came by, took my order, and was pleasant and efficient. Check is again via their QR code, which worked for paying. Decent food and a cold beer before my flight to my next destination. read more

Shula's Bar & Grill - App not working to order... - American Near Me - Jacksonville, Florida

Last year, we ate at Shula's at JAX and I loved it. Not sure what happened over the last year, but this weekend was a much different experience. I ordered the steak sandwich and what I got was one slab of chewy beef on a roll. I never return a meal, but this was inedible. The only reason I even give 2 stars is because the server was very nice and swapped it for a burger. If you're stopping in here, go for the burger and a drink, that's the safe way to go. read more

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Breakfast was good and hot, but I asked for NO ONIONS in my omelet and got onions. You have to order online with your phone and there was even a button for NO ONIONS. The app doesn't tell you what comes with the omelet, so I ordered toast. Meal came with home fries and toast. Then, the server/bartender brings the food and says don't close your bill as I have to take the toast off. We already closed our bill. She should have refunded when we didn't want the toast but didn't. She could also be friendly to the patrons. No smiles at all. Good music plays, though! read more

After arriving early for my flight at JAX and knowing I needed some breakfast before a long flight, I decided to check out Shula's Bar & Grill. It wasn't too busy around 8 AM and I seated myself. My waitress was friendly and attentive. Given it was two days before Christmas, she actually gave me a holiday card with a candy cane. I thought this was so sweet of her, going above and beyond. I splurged on a bloody mary (because YOLO), which was okay, I've had better. Then I got the breakfast burger which had a freshly grilled patty with cheese, crispy bacon, and a fried egg. It came with a heaping pile of home fries. Overall was it the best breakfast that I've ever had? No. Did it hit the spot exactly when it needed it to? You bet, and for that I would eat at Shula's Bar & Grill again. read more

Shula's Bar & Grill - Breakfast burger with home fries - American Near Me - Jacksonville, Florida

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Over priced, terrible food. Waited over 45 minutes for food. Wings are tiny and mostly bone. Avoid this restaurant. Lots of other options at the Jacksonville airport. read more

The QR code at the table, served, but unfortunately the mojito was a moji-don't. I'm sorry my dear, but you're up for elimination.

Service was good. The waiter was brutally honest about what was edible and what wasn't. That is where the positive review stops. It is your traditional airport restaurant. Cold, overpriced, soulless. The menu is limited. The drinks are good only because they are pre made. I had the bbq burger without bbq sauce because that was the only way to get bacon on a cheeseburger. It didn't come with garnish. I selected medium rare, but it arrived looking like it came from Dante's 6th circle from hell. I would recommend another restaurant, but the menu items between this restaurant and the PGA Tour grill are similar except for the flat bread. Best bet is to get a sandwich or wait to land at your connection. read more

The okayest boneless buffalo wings in all the land. Likewarm, half crispy half soggy. Somehow overcooked (maybe freezer burned?) white meat. Good spice though. And, honestly for airport prices $12 for wings and $10 for a draft beer isn't bad. And service was friendly. read more

Obviously we are at the airport and expect to pay a premium for food and drink. However, when you order a simple chicken Caesar salad for $18, you expect the greens to be green and fresh. Not Much to ask. My wife had to pick the wilted greens out. The chicken was pretty and as expected. Please serve fresh greens. read more

Shula's Bar & Grill - Wilted greens - American Near Me - Jacksonville, Florida

our server Blake was incredibly rude, didn't care at all what we tried to ask her. Their bartenders don't know how to make drinks. We fly often but will need to check out a different restaurant at JAX. Shula's is unbearable to eat at anymore. read more

Great lunch spot in the Jax airport terminal. Steak tips and burgers were great. Bloody Mary was truly exceptional. Geoff, our waiter, guided us towards towards the menu highlights. Sure, it's a generic airport bar and a bit bland. Prices are high for what you get. But all things considered, three people are a large, tasty lunch for $100 (including tip). We'll return the next time we fly out of Jax. read more

Great place to get some food and a drink while you're waiting on your fight. Very clean, and the staff are really friendly. The food was also good. read more

Shula's Bar & Grill - Old fashion - American Near Me - Jacksonville, Florida

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I know it's airport food and my expectations were low. But the medium burger I ordered came to me as a beyond well done borderline hockey puck. Being in a rush I didn't have time to request another. It's self service generally. You seat yourself and scan a code for the menu. You can order everything on your phone including hard liquor with the odd exception that beer requires a server or going to the bar. It's also airport prices. A not so big burger will set you back $20 or more. I'd recommend eating elsewhere. read more

I was here for breakfast. Only egg option is scrambled. Bacon was way under cooked. They advertise white bread but it is actually sourdough. You order from your phone, pay from your phone, service is almost non existent. Jacksonville Airport has the worst restaurant choices anywhere. read more

The airport management needs to close this restaurant due to lack of EVERYTHING good. The server was a sweet girl- I actually felt bad complaining to her. So I chose not to. Let me WARN you - nothing here is good- From the hard french fries- to the cold and rockhard steak tips -to the tasteless dry hamburger. For real - They need to close their doors - People spend alot of money to be disappointed and disgusted. DO NOT SPEND A DOLLAR HERE read more

Reviewing while I am waiting for dinner. Half an hour already. This is an airport, that not gonna work. Fortunately I have a long layover. Nice staff. Slow kitchen. read more

Shula's Bar & Grill - Time ticking away... - American Near Me - Jacksonville, Florida

I stopped at Shula's because it was close to my gate. I'm glad that I did. The cinnamon French toast I ordered really hit the spot, I loved the bacon on the side. The cinnamon did not overwhelm the flavor. Emily was very friendly and patient with all her customers. I would come back here to enjoy the rest of their fair. read more

Shula's Bar & Grill - Cinnamon French toast - American Near Me - Jacksonville, Florida

Caesar salad was great! Food came out quickly for me. Service was good and it was in the middle of the airport nice and open. Nice ambiance. read more

Shula's Bar & Grill - Grilled chicken salad - American Near Me - Jacksonville, Florida

Pros fast service, good wine, good burger Cons cheap meat-appetizer chicken buffalo is not good quality. Couldn't finish it took 3 bites hoping for better read more

If money is not a concern and you wish to spend a $100 for two for lunch, then you have arrived. Welcome to Shula's where all the drinks are overpriced, if they are priced at all. Wondering how much a certain beer is, don't look to your wait staff, he neither knows or is willing to offer to find out for you. The menu is no help either because no prices are listed. If you are going to charge $14 for a signature bloody, you better be prepared to bring it. This bloody is not it. I have had better bloodies on both sides of Lake Michigan. If you are looking for a sit down dine in, do yourself a favor and hit the PGA restaurant on the other side of the airport. read more

Shula's Bar & Grill - American Near Me - Jacksonville, Florida

Best airport restaurant I've ever been too. My husband and I were in Jacksonville International airport and arrived very early for our flight and decided to grab a bite to eat and a drink at Shula's Bar and Grill. We ordered two appetizers the sweet Thai chili and buffalo wings. We also ordered cocktails. My husband likes whisky and coke but I ordered some speciality cocktails (blueberry Moscow mule and dragon fruit mojito). Everything we ordered was absolutely amazing. Very tasteful and well worth every penny. I highly recommend! Our main entrees were Wine Country Burger and French Onion Burger. My burger tasted like a garden salad but in a burger. It was light, fresh, crisp. The burger was juicy and full of flavor made to a perfect medium rare. My husband had the French Onion burger which tasted like French onion soup in the form of a burger. The onions were sautéed and the cheese was gooey-I don't know how they managed to make a soup into a burger but Shula's did an amazing job. read more

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What a bizarre experience. This is an airport bar/grill and was not expecting anything more. What I got was a whole bunch of sass with borderline editable food. I was seated on the restaurant side and promptly was asked for a drink order - I asked for a coffee and was told they don't have "hot drinks"? OK, iced coffee? Nope. So I got a water. Waiter came back and said "what do you want"? I wasn't given a menu, there's a QR code on the table with no real descriptions on any of the food. I said I'll need a few to look. I was told "if you're not going to eat and we get busy, you'll be asked to leave"! Huh? I had been sitting for a total of 45 seconds and the place was empty. I told the waiter I will be ordering food but have no idea what they have since I wasn't given a menu. After finding something on their app I tried to order... nope, the app errors out. Call the waiter over to show him and was told "well, I never turned it on". LOL, ok boss. He walked over, turns on the QR menu and I order via my phone. He asked what I got, I'm assuming to confirm the kitchen received. Wrong again. Turns out he placed an order for me too! He drops off the food and I get a backhanded comment about how "he told me not to order via the app and now there are 2 sandwiches for my table". That never happened and he said he was going to do the "best he could" so I wasn't charged twice. Nah, I'm paying for what I ordered and ate, nothing more. I left just before noon and took a photo showing how packed it was (2 whole people). Chicken sandwich was covered in salt to hide any other flavor. Not worth the sass, find literally any place else in the terminal. read more

Shula's Bar & Grill - Packed house at noon - American Near Me - Jacksonville, Florida

Pretty much do everything yourself but cool the food. Order through an app, pay through the app - which is fine, if it works...which it didn't, and the limited staff on hand had to take the order, then wanted me to pay through the QR code, which I couldn't as it didn't have a tab associated with it, so I sat and waited. When the food eventually arrived, it was fine, just as we finally ordered, but it was an unnecessarily painful and not enjoyable process to order and pay for a simple meal. I say, go elsewhere...anywhere, just don't come here. It's just not worth it. read more