I took my friend there for his birthday. When we order the appetizer, they didn't not explain in detail like they suppose to. When the appetizer came out and my friend took a few bites and realized it was wrapped in bacon. My friend is Muslim and he DOES NOT eat pork because it's against his beliefs. When the manager came out, instead of appoligizing for the mistake, he blamed us for not knowing. He said, "How could you not know it was wrapped in bacon." The BBQ shrimp was covered with lots and lots of BBQ sauce and with the dim lighting, you can't tell it was wrapped in bacon. The manager said he was going to give us free dessert but we were so full after the steaks, we didnt want dessert. We asked the waitress that we didn't want dessert and if she could talk to the manager to do something else. All they did was taking off our drink orders from the bill. The waitress was very rude as well. When she gave the presentation of the steaks, she did not make any eye contacts. She starred at the ceiling, looking away like she doesnt even care. She sounded very annoyed and robotic like when she gave the presentation of the steaks. We are NEVER going back there again!! read more

Probably wouldn't have went here but being that my boyfriends a sports fan and we stayed at the hotel, we did. My medium rare steak was purple to say the least. When paying $100 for just my meal, I'd expect it to be cooked correctly. read more

My boyfriend and I came here for a holiday dinner and to redeem my amazon deal. There seemed to be some sort of convention going on, so I was worried that the restaurant would be very busy and loud. Surprisingly, it was relatively slow and quiet. I am not sure about the autograph football menu. Maybe the football fanatics appreciate the idea of it. It just makes me question the cleanliness although I know menus don't get wiped down either. I had the delicious crab cake for the appetizer, and the porterhouse steak. I also got a side of asparagus and a glass of red wine. The steak was flavorful, and cooked perfectly. Our service was spectacular, and the ambiance was very relaxing and not pretentious. Since it was the holidays, the restaurant was kind of quiet which was really nice to have a peaceful meal. Made me think about home a little bit. It is steak so the cost of the meal is still going to be pricey, but it was very delicious. It is very competitive to other steak restaurants in the city. I would certainly like to come back. read more

I went here with my wife and our 13 year old niece - who is a picky eater. We all loved the food and the service. It was great. It is pricey so it wont be a regular place for me but a once in a while splurge. I had the 12 oz filet ...and it was cooked perfectly. My wife had the 8oz filet and it was done perfectly. My niece had the sea bass with the Asian Citrus sauce grilled and it was done excellently. I sampled a really nice Malbec and my wife opted for a pinot noir. Our sides were roasted corn, green beans and the crab mac n'cheese. All were good. Our servers were great - nice, funny and with great timing. If you are in the area and want a nice meal try this place! read more

After a day full of tailgating and football watching at Soldier Field, my friend and I headed to Shula's for another drink and some apps. I love the atmosphere of this restaurant: kind of old school yet warm and welcoming. We sat in the bar area and our bartender, James was really helpful. Our drinks came out within 5 minutes and our food was also quick. I would highly suggest the crab mac & cheese to split, as it is a good size portion and incredibly rich. The perfect food on a cold fall day. We also ordered the fresh seafood appetizer, which consisted of lobster, crab and shrimp along with some sauces. It was so good that we finished everything. I will be back no matter what, but definitely will be ordering the same items again! read more

Not as good as morton's or chicago chophouse but pretty good. The service here is better than mortons or chophouse. The The Kansas City cut is excellent. The Filet M. is average. The new york was good. read more

Generous side portions and perfectly cooked medium rare steaks. I had the 16 oz NY Strip and my husband had the 24 oz Porterhouse, both very flavorful and tender. The sauteed spinach and steak fries were also delicious and the house Cabernet paired well with the steaks. read more

Not quite sure where to go with this review. Was the steak good? Yes. Was it spectacular? No. What about the sides? Forgettable? Appetizers? I don't remember. Service? Above average. Would I return? Only if I'm staying in the Sheraton and am getting back to the hotel after 9pm. read more

Great restaurant for a date. Romantic setting, not too crowded on the weekends, and food is amazing. Made a reservation and went here for dinner during restaurant week. The restaurant is extremely pricey if you go any other time then restaurant week, but would be a good place for holidays and special occasions. Next time, i would ask for a seat close to the window in order to have a nicer view of downtown chicago. Food/Price: For $44 i had the scallops, caesar salad, salmon and veges, and chocolate cake for dessert. The scallops only come 2 an order, which i didnt mind b/c they were perfectly cooked and seasoned, but on a regular day would not be impressed as it would not be enough for two people to enjoy as a regular appetizer for $18. The caesar salad was good, nothing different or spectacular that stood out. My entree' was the highlight of the meal and i can say flavorful and cooked to perfection. Hands down the best blackened mahi mahi i have ever tasted, and trust me i cook and order this fish regularly from other restaurants and no one else has ever prepared it this great (including myself. lol). The accompanying vegetables were asparagus, squash and beets which i could of done without. Also came with a side of potato gratin dauphinois, which is a fancy way of saying au gratin potatoes. Although fancy name, not such a great taste. Sorry the dessert i didnt eat as i was stuffed. Service: Our waitress wasnt the greatest. Although she was nice when she was around, she was very forgetful. She forgot about 3 things i asked for over the course of our stay. When you are eating at such a nice restaurant you would expect great service, so im assuming she was just a bad representation of the restaurant and that the other waiters/waitresses would be better. Overall: I would come back and recommend this restaurant. I would try a different server and sides for my meal, but everything else was perfect. read more

Let it be known that the bar service is very attentive, knowledgeable and friendly. I have visited this establishment on several occasions and had the privilege of having Shaun as my bartender. His food recommendations have been spot-on and his drinks are balanced and made well. Most bartenders just want to take an order and leave. Shaun talks to you and makes you feel like part of the Shula's family. I'd go back simply because of his service but thankfully their food is also worth it. Most steakhouses don't season their steak. That's their choice and many people love that. Me, I like a steak to not only be tender but also seasoned. Their filet cut like butter and was seasoned perfectly. The double baked potato was a little dry but that's okay. I was going in there for the meat, caesar salad and margarita tonight. If you're in there, ask Shaun to make you a drink not on the menu. He has some creative South American concoctions that you won't find elsewhere. read more

A buddy and I tried this place out, because I had a Groupon. It was a bit disappointing. Their steaks are big and tender, but lacking in flavor. I grew tired of my rib-eye halfway through as it tasted so plain. My friend remarked that the skirt steak sold at Yolk, a breakfast-oriented diner, was better, and I have to agree. The sides were very good though, especially the mac and cheese with crab. We should have just placed several orders of that. In terms of decor, the place is steeped in football memorabilia, which really comes off as tacky. For example, your steak menu comes printed on an ugly football with Don Shula's signature printed on it. I would come here again if I had another Groupon, but there are many better steakhouses than Shula's, especially for the price. read more

Went here after purchasing a Groupon for it, steak was ok and very expensive place.

Bartender James and server Millen were exceptional! The food is great and each of our steaks were cooked as requested. Shula's was "spendier" than other steakhouses, but nothing really set them apart/above from the others so I'd likely try another place before coming here again. If you're looking for a good steak place that's not as painful on the wallet - go to Ditka's... read more

Had the filet mignon with lobster tail was good but no better than a normal lower priced steakhouse. $300 for two people to eat with two bottles of wine... read more

Service was outstanding! Portions are ENORMOUS so bring your appetite or don't eat all day. It's located in The Sheraton Hotel and Towers, and you get a discount on parking if you have to drive to get there. It can get a bit noisy as the evening progresses...had the Prime Rib cooked to perfection...so I am guessing that everything else on their menu would be just as amazing. read more

I was staying in the Sheraton hotel and went there for dinner. I sat at the bar which was pretty empty, someone who sat down after me was asked if they wanted a drink before me and if they wanted to order. I was never asked if I wanted to order. Isn't a restaurants job to ask you what you want? For an expensive restaurant the service was very disappointing. read more

This place is a great place food wise! However, I was with a large party (7) and at the end of the meal we asked to split our ticket. The waitress was very rude to us about this and was very exasperated. However, the food was delicious. read more

This was attached to my hotel while staying in Chicago. Decent place, I think the drinks were over priced and their beer list was the pits. I only went there cause it was connected to the hotel. read more

Not bad, decent Crab Cake sandwich and French Dip. Good Manhattan.

We ate there late night upon arrival at the hotel. Our bartender waited on us at the bar and shared his family history. A nice Irish lad. The food was decent, the service was good. The prices were ridiculous and lowered the overall value of the experience. We went back for lunch though and really enjoyed the experience especially since it allowed us to avoid the crowds downstairs and the herd of conferrence goers lined up for the hotel eatery. Lunch made me add a star to my earlier review. read more

definitely 3 stars. This rating has positive and negative elements (and whichever reviewer had a "bone-in FILET" - pass whatever he/she's drinking!! hell - that's like a vegan pork roast...) The steaks are pretty good. The sides are only fair. Service is spotty. I know people who've walked out due to poor service. We've had decent service the times we were there. Not a fan of the "upscale sports bar", or maybe I'm still bitter about the MNF game back in 85. (maybe that I think Don Shula is about as massively overrated as Dean Smith is... who knows) And the thing I'm most bitter about: I did finish the 48 oz and did not get my name on their web site. /kicks pebble, dejectedly :( Good, not great. Expensive read more

Really disappointing experience. Poor service and really subpar food. Came on a Monday night about 8. Place seemed steady but not crazy. Waited over 45 minutes for my meal. Guy next to me waited over an hour. When the steak finally came out is was warm, not hot and undercooked. The au gratin potatoes were dry and w/out flavor, the sautéed spinach was meh. The staff was not responsive and didn't seem to care. In fact the manager was there an was oblivious. So for 70+ dollars for a steak and 2 sides I had high expectations. This place was not even close. Hope for their sake it was just a bad night. read more

This place is just plain good; the service is always top-notch, and my rib-eye was perfect. Cremè Brûlée is one of the best I've ever had. I love going here, because they make me feel like a king! read more

Shula's is convenient if you're staying at the Sheraton, but that's about all it has going for it. The bacon wrapped shrimp was tasty, but the steak sandwich was nothing to write home about. Someone else at our table had the steak sandwich delivered without mushrooms. A mac & cheese plate was delivered to the table cold. The place was not busy at all (Saturday afternoon), but they're forgetting ingredients and serving cold food? Yikes! If you want a steakhouse steak, go to Smith & Wollensky's. With that place within walking distance, Shula's really needs to up its game. read more

We had a fabulous evening. The steaks were delicious and the service was excellent. The Shula martini was memorable, too. And who could resist that molten lava chocolate cake? Dark chocolate is my great weakness and it was spectacular. read more

Food is amazing. I went with a co worker and we both had steaks and mac and cheese. The meat cart thing is a bit over done but the food does not disappoint. read more

My bf and I went for Friday night dinner. Was promptly seated, bread was soooo good. It was HOT like it's fresh out of oven hot. Which is great, since a lot of restaurants have either cold bread or just warm bread. It was soft and delicious. Now, the food was actually pretty good. I ordered steak mary anne, my bf ordered cowboy steak 22oz. Although mine looked more like a rare rather than medium rare, After asking steak to be cooked more and got the exact same thing I just ate it. The steak was delicious, just little bit undercooked. The waitress was mediocre at best, we could not find her for the love of god. After we finished the food we had to wait for at least 20 mins for her to appear so we can ask for a check. Food wise, I would say it's 4 out of 5. Service was 2 out of 5 at best. So I give 3 stars. read more

Outstanding steak got the cowboy steak ribeye very good awesome service when I come back to Chicago Shula's will be where I dine. Thank you read more

In a town dominated by great steakhouses, Shula's definitely delivers. I had the 24oz porterhouse which was one of the best-flavored/cooked steaks I've ever had. The grilled asparagus was an excellent complement along with the Malbec the bartender recommended. Shula's is fantastic and highly recommended! read more

Found a great deal online for a three course dinner. The food was excellant. Service was prompt and courteous! Great atmosphere too, even thou I felt a little weird being a bears nut in dolphin land. read more

The best steaks in town! And the best service too! They go above and beyond ones expectations for fine dining. They are expensive and well worth it. The steaks are all Black Angus Prime Beef, and will melt in your mouth. Vegetables and side dishes area all fantastic, very well prepared. Don't stop short off the desserts, they are outstanding. Can't wait to go back. read more

regular uninspired franchise food. serving the usual american standards. Quality of food was ok. Service ok. prices a bit high for the package. read more

Worst experience ever. I sat at the bar and it took 10 minutes to get a drink. Now, 30 minutes have past and I have yet to be ask what I am having to eat. I regret walking in to this place. I will be going somewhere else to eat. I do not recommended this place at all. So disappointed. read more

Sean the bartender started us off with a great conversation. First time out.. WILL return. The fresh hot boule bread. The Steaks are cooked to perfection, the Augratin potatoes are big enough to share, in the lava cake dessert was worth every minute of the wait! read more

Terrible, actually non-existent service, no competent management vis-à-vis the "Food and Beverage" management provided by the Sheraton Grand Hotel where this restaurant is housed. Picketing outside restaurant with striking service workers from the hotel. I can see why they were organizing. Fraudulent bills added to your hotel stay -- BEWARE!! read more

My first time there and I got to meet Don Shula which earned an extra star in my opinion. The steak was out standing, but the sides and appetizers were really lacking. I was really hoping for so much more from Shula's and even though th steak came through the mac and cheese was so nasty it really killed the place for me. Basically go for steak do everything else somewhere else. read more

This was truly a bad experience. We had a reservation and the place was almost empty. The hostess took us to a booth in the bar, we then asked for a table in the dinning room. She then took us to a table just outside the bar next to a table with children. It was noisy and like sitting in a hotel cafe not a steakhouse. The steak I was served was much thinner then the one I was shown plus it was over done and tasted very ordinary. We couldn't find the waiter to pay the bill,he was no where in sight. When he finally showed up and asked how the meal was, we told him and he said he'd get his manager, who was also no where in sight. At this point all we wanted to do was pay the bill and get out of there and never go back.... So save your rmoney and avoid Shula's. read more

We visited as a large group (50) using the private dining room. Service was prompt and efficient albeit a little gruf. The $85 prix fixe was more than disappointing - TGI Friday's-ish food, served cold. Moderate sized salad, good size entree along with sides - but $85 each, ... really?? read more

Best meal I have had in a long time. Service was excellent and the steak melted in my mouth.

Not going to find a better steak in Chicago. Staff is very professional and all of the food is fantastic. Perfect place if you're traveling on an expense account. Waitstaff is extremely knowledgeable about the beef they serve, The is aging process and how it's prepared. Be prepared to shell out big bucks as everything is all a cart and pricey. read more

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