GemTime is the real deal…read more Came in to get some holes punched in my watch band and have it cut down to size. I walked out absolutely blown away. The work they did on my band was so clean and precise it looked like it came straight from the factory. You genuinely couldn't tell it had ever been touched. And to top it all off, they took care of it completely on the house. That kind of generosity says everything about the character of this place. Beyond the service, GemTime has an incredible selection of high-end watches, and their prices are genuinely the best you'll find, especially for the caliber of pieces they carry. The staff is friendly and professional -- they know their stuff without making you feel pressured. Whether you're shopping for a serious timepiece or just need a quick adjustment, GemTime treats every customer like a priority. Highly recommend -- this is my watch store for life.

Mary Ellen is always happy to help me. I typically buy watches online, and they always help me to…read moreremove links. The service is fast. I looked at a few of the watches, they are competitive prices. I am definitely coming back to purchase my next watch.

Came in for a quick watch adjustment and Tyler was absolutely amazing. He was super kind and got me…read moreout within 10 minutes. I'll definitely be back

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

I visited for a watch issue. I met two ladies that were very pleasant and fixed my watch in just a…read morefew minutes. I will bring my wife next visit to see their other products.

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

The staff at the Clock Doctor is simply the best. We found them online when my mother in law needed…read moresome watch batteries and a new strap. They since have completely serviced my 10 year old Rolex( it looks/runs like a brand new watch, they said it would take 8-10 weeks to service and it was done in 4-5!), and replaced a a watch band for me. Plus they have a great selection of new watches to choose from. The prices are very competitive and they have some unique selections to choose from. My wife and I have made a few purchases! We have mainly dealt with Matt and Meryl and have met Tyler the owner as well. All great guys. Great workmanship at a fair price. If you are looking for an honest, professional watch shop to deal with. These are the people you want to meet.

This store is just amazing. I needed to replace the battery in two of my Tag Heuer watches. To…read morereplace the battery and preasure test the watch cost only $25 per watch. The guys completed the task in less than 15 minutes. That was outstanding!! I'll be back again for sure.

One of my favorite local watch retailers! They have unique makes and models of Seiko, Citizen,…read moreHamilton, Casio and other higher end makes and models of watches. Their prices are retail however occasionally you can find some sales or some items on clearance that are a good deal as well . The real value here though is the fact that you can find models that you only see online you won't find them in many other stores. If you want good customer service from knowledgeable sales people who specialize in unique and difficult to find watches, this is a great place to go.

Super cool selection of watches including some harder to find microbrands like Formex and Nivada…read more Great prices and an awesome staff. Absolutely recommend!

I purchased my first Speedmaster from the Omega Boutique in Scottsdale. I'm very happy with my…read morepurchase! Thanks to Jordy and Jared at Fashion Square for their help in acquiring this beautiful piece.

Just got my neo-vintage Seamaster back from its full service, and it is outstanding! It's like…read morehaving a new watch. Great job. My sales advisor, Kara, always greets me warmly, offers something to drink, and makes me feel very welcome. She takes the time to answer my questions and sold me on a couple of beautiful new Omegas over the past few months. I always look forward to stopping by, even if it's just to see what's new or to browse their catalog. Highly recommend.

Excellent service!…read more Had three of my citizen watches repaired (all Eco-drive -- solar -- models) for a modest cost, unexpectedly lower than what I've been charged at other watch service/repair centers. Very nice man. Quick repairs, and he even polished the crystal face of all three watches (they get scratched readily in the tight confines of a cockpit). I highly recommend this company. Small shop, low frills, excellent service and prices.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you