Honestly I gave up the idea of finding my happily after mattress, until I walked into the Last…read moreChance Mattress Store. Right from the beginning great vibes, great selection, great service & honesty, even great parking.. I found my perfect mattress Ethos firm Organic & it has been Heaven ever since. So very happy. Thank you so very much From Cornelia

Hector was very attentive my needs. Told him the price point and he showed me 5 different options…read more Great selection with many choices. Found exactly what I was looking for and was given a great price. The bed was delivered the following day & they picked up my old one. I would definitely recommend them for your next bed.

Decided to purchase a new mattress for my family and went in to sit and sleep worse nightmare …read more People were so disrespectful, attitude towards my wife Called in mattress firm the gentlemen's Miguel was patient with us since we were going to purchase multiple mattress Miguel was super helpful and explained all types of mattress More than anything I like the attitude that mattress firm gives customers , you guys actually treat customer like humans

Jon greeted us with a warm smile and was extremely helpful from the moment we walked in. He was…read morevery knowledgeable about all the mattresses and took the time to answer all of our questions, making sure we found the perfect bed for our needs. His customer service was exceptional, and he went above and beyond to make the entire experience easy and stress-free. Jon is the best! We truly appreciate all of his help and highly recommend asking for him if you're looking for outstanding service. Thank you, Jon, for helping us find the perfect bed! We chose the Tempur-pedic pro adapt hybrid.

David was incredibly helpful in explaining the differences between all the mattresses. We asked a…read morelot of questions and made several statements that he gently challenged or encouraged us to reconsider, and I really appreciated his direct communication. He kept emphasizing comfort over anything else, even when we were deciding between two mattresses, one of which cost twice as much as the other. In the end, he once again encouraged us to choose based on comfort, and we found that the less expensive mattress was actually the most comfortable. He was very affirming about that choice, and we truly appreciated his honesty and guidance. We had a great experience and a wonderful conversation, and I would absolutely recommend this store. The hospitality was excellent, and we felt the warranties were very fair. We walked away with a great mattress at a great price.

Nice service delivered our mattress on time when they said they would down side I don't like the…read morefact that you have to rotate your mattress every month . As a Senior you get a little burned out doing that my next recommendation when I need a mattress to look more into the info.

I visited Purple and was helped by a fellow Kerri (name twins ), who truly went above and beyond…read more It is rare to find such high-quality customer service these days. Kerri was incredibly knowledgeable about the various pillow types and helped me determine which would best match my sleeping style. She was remarkably patient, switching out different pillows for me to test multiple times. I struggled to decide between the Harmony Medium and the Dreamlayer because both were so comfortable. Kerri seemed to genuinely care about finding a solution for my neck issues rather than just making a sale. I ultimately chose the Dreamlayer, and I haven't had any neck pain since! It is truly the perfect pillow for my body type and sleep style. The entire in-store experience was pleasant. I never felt pressured or like I was being "sold" to. Kerri is proof that great customer service still exists and that people still take pride in their work.

Great customer service! Sarah was helpful, patient, and…read moreknowledgeable of the product.

Neal at the Cerritos Sleep Number store is amazing. My 84 year old mom recently broke her hip and…read morewe decided to ugrade her bed and purchased one on online for her. We didn't expect her home until after her bed was due to be delivered on July 18th. However, in rehab, we found out my mom had stage 4 lung cancer. They decided to send her home sooner than expected with a hospital bed, which they were unable to get into her bedroom. Not wanting to be in a hospital bed in the family room, she is now sleeping on a old bed that is too uncomfortable after having hip surgery. I called Sleep Number hoping to maybe order the same bed from the outlet in Cerritos, only a few miles from my mom's home, but was told the delivery would be 10-14 days. After explaining the situation to Neal, he made a call and after about 15 minutes, we had a new delivery date, which is this Wednesday and she will be sleeping in comfort in a few days. I just want to recognize Neal. We didn't buy a bed from him at this store, but he went the extra mile to help me and my mom. In a world that is nuts right now, he showed that kindness still exists and he was willing to help us out. Thank you Neal. You are truly amazing. Cheryl

Masterclass in How to Lose a Customer Forever. I have been a…read moreSleep Number customer who actively referred friends and family to this brand. I will never do that again. Our mattress pump stopped working in September. Since then, we have called no fewer than nine times trying to get this resolved. Nine calls. Nine different representatives. Zero solutions. We were essentially told to keep living with a broken product, and we did, because at least it was stuck at a livable setting. Fast forward to this week, exactly one week after our one-year warranty expired. Suddenly Sleep Number has a solution. We need a new pump. And of course, it is no longer covered. Let that sink in. Nine months of documented calls about the same issue, acknowledged by their own customer service team, and the fix only becomes available the moment they no longer have to pay for it. That is not a coincidence. That is a pattern. To make it worse, I have received regular outreach from this store location asking me to refer new customers. I told them directly how unhappy I was. They kept asking anyway. I am filing a complaint with the Better Business Bureau and I will be sharing this story every single time someone asks me about Sleep Number, which in my world is often. These are expensive mattresses sold on the promise of better sleep and better health. What they deliver, at least in our experience, is a broken product, a runaround, and a company that times its "solutions" to coincide with the end of your coverage. Save your money. Sleep somewhere else.

Lisa is the store manager, she is absolutely amazing! Very friendly and worked with us !…read moreDefinitely a great matress store !

Stopped by Ortho Mattress just to look. We left the store that day, having ordered new mattress…read moresets! Lisa assisted us while we shopped. She provided great service and was very knowledgeable about the different mattresses available. She answered our questions and even checked with the warehouse to verify our selections were in stock to ensure a faster delivery. 5 STARS! Thank you Lisa!

Great experience owner gave us a great deal very quick and beautiful great service I would like to…read moreadd that they are very friendly here at this family owned businesses please come check it out

Bought a couch here in April of 2026. The owner spent a lot of time with us to understand what we…read morewanted, and showed us a lot of options. The couch is exactly what we ordered, delivered when it was promised, with no issues or problems. I recommend anyone reading this to go there and take a look.

Compramos este colchón para nuestro hijo, extra firme. Cyrus fue muy amable y nos ayudó a elegir el…read moremás adecuado. Puedes elegir entre llevarlo tú a casa o ellos lo entregan.

Zsanett was amazing she lesson to what I need and wanted to spend and she did it! Home process took…read more15 minutes. I will be coming back as long she's here!