Service guy Joe was helpful but salesman Jeff White (?) was HORRIBLE. Our truck broke down in Salem. We are from Bremerton WA. We had it towed to the dealership. The night it happened was the Friday before Thanksgiving, about 30 degrees. My husband's ride was coming from Bremerton. The service department closed at 6 pm, sales at 8 pm. They are renovating the showroom so the sales department is in a trailer in the parking lot. Jeff refused to let my husband wait inside. We went back down this weekend to deal with the dead truck and get a new one. I spoke with someone from Skyline on the phone a couple days before. Explained I wanted an F350. He insisted I could pull my 10,000 pound trailer with an F150 and would not listen to what I had to say. When we got to Salem on Friday, we went to Dodge right next door and got their best offer. Jeff called us several times during the time we were at Dodge to see if he could quote us a price. Decided to give him a chance, not realizing he was the one I spoke with on the phone, and not realizing he was the one who refused to let my husband wait inside. While he was trying to find a vehicle for us to test drive he used vulgar language. Then went with us on the test drive and bad mouthed Cummins diesel engines the whole ride. When we got back, my husband told me about him making him waiting outside. I decided I didn't want to do business with him and told him why. I told him we were going with Dodge. He walked away saying "well, that's a lot of money for them". Our F350 with a blown engine was in their service lot. We had been told by 3 people that we could leave it there until Monday to work out how to get it out of the lot... we went over to Dodge to finalize the sale and received a call from Jeff saying we had to have the truck removed the next day or we'd be paying $55 a day for storage. He had told us he used to work at Dodge but had "left" a few years ago... yeah, he was fired from Dodge. DO NOT REWARD THEM FOR THIS UNPROFESSIONAL, RUDE BEHAVIOR. Walk across the street and ask for Freddie at Dodge... read more

While on what most would call a voyage into the soul. My fuel pump was saying otherwise.... First of all I would like to thank Mr. Flanagan at the service desk. Who from 300+ miles arraigned for my vehicle (2005 Ford Explorer NBX XLT) to get the help it needed. The technician Pasternick for the hands on & Ms. Thomas for the much enjoyed follow up. As a person who went through hell while residing in the city I choose to abandon for my & my service dogs safety. It was glad to know peace of mind isn't lost. At Skyline Ford & their Service department. Mechanic's & customer relations. A true stressful moment turned into a miracle. As a defective fuel pump had been identified as the root cause of fuel miscalculations. The service team was able to help set up an appointment from across the state of Oregon. They had the replacement parts in hand minutes after our arrival. Even better, they also had real coffee. Not some beat up coffee that had been sitting for hours. Really comfy seating in what could be described as a place one could quickly forget they were at an auto dealership. The best part.. If you have ever been trapped in a situation where people look down on you. At Skyline people will greet you in a positive manner, even chill with you. To chat about more than selling a vehicle. This was more human than FEMA. Also the level of humor that is possessed at skyline. Top notch. As a person who has lived with/ in unbelievable amounts of stress. A smile came free with my service. I forgot how great smiling was. If & when I come to the point in my life when vehicle shopping becomes the next step. I will make the drive to Skyline Ford. But for now as I sit in my new home in Portland. I am happy to say, I got my life in order. (Inside joke for an employee.) Thanks from N, Holi & Lor read more

I was shopping for a used Ford F-150 and visited (online) nearly every dealer within a 50 mile radius. Skyline had the best condition and most competitive prices I could find so I decided to contact them online. I originally was greeted by Andrew online who handled my inquiry and we set up a time to meet. Upon my arrival, Andrew introduced me to Korey Miller who assisted me with my purchase from there. Korey did a great job of showing me the trucks that I had inquired about. He had both trucks ready for viewing, and or test driving and was prepared to answer any questions I had. I wasn't ready to purchase on my first visit so I stayed in touch with Korey over the next few days. In this time I was not harassed nor bothered by Skyline. I was allowed time to shop and even called in to ask a few more questions about the trucks. When I was finally ready, Korey met my Wife and I and we worked out the numbers on my trade in. When this was completed, my wife started a timer to see how long it would take to finish the paperwork side of things. The timer ended at 30 minutes. I have never gone through a process so smooth (when buying a car) in my life. I left with a used 2010 Ford F-150 Lariat and couldn't be happier with my experience. I would recommend that anyone consider working with Korey and Skyline Ford as my experience was great and I when I'm in the market again someday, I will certainly hope to work with them in the future. read more

Absolutely phenomenal experience at Skyline Ford. The entire team went above and beyond, but I have to give a special shoutout to Erik Santy and the finance department with Sage. Erik truly blew me away with his customer service. I was on a very tight schedule, and instead of making things difficult, he personally drove all the way to Troutdale to pick me up so I could get my new vehicle. That's the kind of service you just don't see anymore. He made the entire process easy, stress-free, and actually enjoyable. The finance manager Sage was equally amazing--transparent, professional, and incredibly helpful every step of the way. No pressure, no games, just honest people who genuinely care about their customers. Buying a car can sometimes be a headache, but Skyline Ford treated me like family. They earned a customer for life, and I'll be recommending them to everyone I know. If you're looking for a dealership that goes the extra mile--literally and figuratively--this is the place to go. 10/10 experience. read more

I have never gotten better service anywhere than I did from Vince Gregson at Skyline Ford. I was towing my fifth wheel from Washington to Arizona when my 2005 Ford F350 oil cooler ruptured. Skyline got me in right away and then proceeded to fix my oil cooler and bulletproof my truck on my request. All along the way, Vince kept me informed about the changes that were taking place and the progress that was being made. He made sure I had transportation while the work was done. He even made sure I was able to move my fifth wheel from site to site, three times! When I got my truck back, I made the trip through the mountains from Oregon to Arizona with no issues. Kudos to Bill the mechanic, who with 35 years' experience must have done everything right. All along the way, Vince checked with me to make sure all was okay. His caring attitude is second to none. I was very fortunate to have the opportunity to work with Vince Gregson at Skyline Ford. read more

We had an absolutely amazing experience with everyone here. We had gone in originally just to get some work done on our truck, and had asked about cars and some financing options, etc as we knew we were looking to get a newer car soon. Norm was friendly and informative and not pushy with us at all. We had some trouble with the financing because of the loan already on our truck that we were trading in and the guys all worked really hard to find us a good financing option within our budget for the car that we wanted. They spent a good portion of the day playing phone tag just to make sure we were happy! And we are! Sage was friendly and helpful with getting us our warranty and extra options along with that while keeping it within our budget. We will definitely be coming back here for any vehicular needs we have in the future! read more

This week I was in the market for buying a used car. I'm a young female college student, who has been taken advantage of at many car dealerships before. I also don't have any family here to go with me car shopping, making me an easy target for car dealerships. I went to Skyline Ford and was well taken care of. Not only did my Salesman Wallie get me in the perfect car, but he got me in and out in less that 4 hours. He didn't make it feel like a scam, or that I'd be getting into a car that wouldn't last. Answered any and all question I had on my new Kia, even though they are a Ford dealership. They did everything they could to find me that perfect car, and I couldn't be happier. THANK YOU SO MUCH WALLIE!! read more

I thought I had made a great purchase based on all of the very informative conversations I had with the guys at skyline. I should have been more thorough and less trusting. They sold me a car that they said had gone through their full top to bottom inspection. That was a joke. On my first oil change at another facility they showed me the black transmission fluid and bad coolant that was running through my vehicle. About $700 later I have my vehicle up to the state that skyline told me my vehicle was at when I bought it. Just be weary. I wasn't thorough enough and they weren't forthright enough. Simple as that. read more

worst customer service ever. treat employees and customers as they are at their disposal. the owners need a reality check and whomever jim agar is can fly a kite to the gates of h***. next to bj donofrio, jim is the most bs of a human. if you want fake service, fake people, and rip-off deals, donofrio skyline ford is the place to go! ford/acura/mercedes need to take a second look at business's like this that represent their product in such a negative way. what has transpired between when don ran it to jim and now of the fools as bj, ali and jim a. is a mystery only one with the name donofrio could answer. read more

We purchased a new F250 with the help of sales consultant Jeff White. This is a ranch pickup, and we didn't need all the bells and whistles that most trucks have. Jeff found the perfect truck for us, and from the first phone call to closing the deal...Jeff and Skyline Ford were "true" to their word! Jeff went out of his way by meeting us at the AmTrak station and giving us a lift to the dealership. We were treated cordially, and the paper work was handled efficiently. Thanks for making this purchase a positive experience. We will definitely recommend Skyline Ford to our friends! read more

Phil McColly was a great help and found us a car we are already in love with at the right price. He was very informative and patient. We enjoyed his company on several test drives over several days. Thanks Phil, this is our second car from Skyline Keizer - hopefully the last one we'll have to buy since we are both approaching the age when driving has lost some of it's charm. Many Thanks also to Jennifer in Service who correctly and quickly diagnosed a tiny computer mystery before we took delivery of the car - and has it warmed up and snow off when we came to drive it home. read more

Stay away! You will regret doing any business with this terrible dealership! Worst experience and service ever! They clearly only care about selling you a vehicle, not taking care of your defective vehicle they sold you when you have to bring it in for the same problem over and over again. Service department is absolutely horrible they have no idea what they are doing. The sales department is overflowing with scumbags, meanwhile the owners do not care and continue to allow this all to happen. Cant wait to see them go out of business! read more

We have had great service at Skyline Ford. Down through the years we have purchased several vehicles there and have always got top notch service. With the last 2 months we have purchased a Mustang and Focus working with Mark in finance, Octario sales manager, and Jon Myrhre how is one of the best sells persons that we have ever dealt with down through the years of purchasing to many cars to count. Thank you to all of the other staff for treating us with respect and professionalism, you made our car buying experience great! read more

5 Stars - Outstanding Service from Derrick and the Team Just bought a new truck from Skyline Ford in Keizer, and I couldn't be happier with the experience. Derrick and the entire team were outstanding--professional, helpful, and genuinely committed to making sure we were taken care of every step of the way. They treated us right, with no pressure and total transparency throughout the process. I'll definitely be recommending Skyline Ford to anyone looking to buy a new truck. Thanks again, Derrick! read more

We purchased a new escape from skyline ford in keizer. Delt with Mike and Phil, who were excellent sales people. We got a great deal ,with no hassles. Very pleased with the hole process. After the sale was the same Phil explained how every thing worked on the car. All new technology for us, he went out of his way to help us.sage did the paper work easy. So we were very comfortable and quick. ( cash deal made it very easy) really helpful place to do business. Love our new escape.thank you. read more

I have been searching for just the right truck for my needs for many months. At a recommendation, I visited with Jeremy Gattenby of Skyline Ford on Commercial. He was personable, friendly and very knowledgeable. He assessed my needs and quickly found exactly what I wanted and so much more! Now, because of Jeremy I can now tow my horse to local events and once again enjoy my passion! Jeremy found that needle in a haystack that checked all the boxes and more. Thank you so much Jeremy!!! read more

We had the opportunity to work with Korey Miller and are very pleased with his customer service, willingness to help and make sure we didn't feel pressured or rushed. He wasn't the normal pushy salesman that you think you're going to get when you walk out on the lot. He made sure we were aware of everything and stayed in contact with us. Everything was handled within a timely manner. We are very pleased with our recent experience with Korey! Thanks for our new family rig! read more

Korey at Skyline Ford pulled out all the stops to help us fnd the right truck for my husband and I. We had done research and came to Skyline after calling around. Korey showed us everything he had in stock, he even brought trucks from other lots so we could see all of our options. He was very patient and went over all them multiple times even though it was one of the hotest days of the year. Highly recommend him and we will be back when I upgrade to an SUV. read more

I wanted to find a car that would work well for my family. The staff at Skyline were professional, knowledgeable and kind. I worked with Vee and Shannon. I got a great payout on my trade and the exact car that I wanted. From the minute that I walked in the door the staff was working for me and made sure that I could get what I wanted and needed. I am grateful to them. I would recommend them to anyone looking to buy a car. Thank you Skyline Ford! read more