5/5 star experience here. We've been thinking about buying a new mattress for months but have been…read moreoverwhelmed by the options and trying to find what would best for us. We visited a few mattress stores but didn't like the service we received and the information we were given. Vince helped us right when we walked in the door. He got us situated with our ideal mattress types and gave us the full line ups for what would suit us best. He never once tried to upsell us on a better or more expensive mattress, unlike our experiences elsewhere. You could tell he was invested in finding the best fit for us and where we are at in life right now- whatever that looked that! And that's what really made our experience special. We ended up getting the Helix Midnight Luxe and we are SO happy with our choice. We also got two new pillows and a mattress cover, which is not something we were originally looking to do- but Vince did such a great job, and with the Presidents' Day sale it made sense to get the high quality extras and package them on. If you are in the market for a new mattress, we HIGHLY recommend Vince. He is a phenomenal guy, very knowledgeable and guaranteed to find the perfect fit for you. 5 stars and again our biggest thanks, Vince!!! We will be recommending our friends and family to Vince at Sit N Sleep!!!

The best. Chris Miller, the manager, was very well versed with what I was looking for and gave me…read moreseven examples, explaining the differences and noting sale items. Chris was super knowledgeable and I ended up buying a $1700 mattress that was on sale for $1500 and it was as easy as you can imagine. Scheduling delivery was painless and there was great communication on text and phone. You could not ask for better service. Will be back.

Grand Ave Sofas and Mattresses is the kind of family-owned business you actually want to support…read more From the moment you walk in, you can feel that it's not some big corporate chain -- it's people who care about their customers and take pride in what they do. They were welcoming, patient, and really took the time to help find the right fit without any pressure. You can tell they value relationships over just making a sale. The quality of the furniture is solid, the prices are fair, and the whole experience felt honest and straightforward. Delivery was smooth and professional too. It's always good to see a local, family-run spot doing things the right way. Highly recommend supporting them.

Updated 06-26-2026: 1 month later... I still don't have what I ordered. I'm continuing to pursue…read morewith my credit card company to get a refund. I have gotten no response from the company. 1 star based on my experience so far. I ordered a custom sofa from Grand Ave Sofas & Mattresses / CoolSofa, on March 22, 2026. My proposal, order, and receipt state a 2-3 week lead time. The price and delivery time were exactly what I was looking for. As of May 15 2026, nearly 8 weeks later, I still have not received my sofa. I have followed up multiple times and have repeatedly been told it would be ready the next day, the next week, or that they were still waiting on, fabric,, inserts, cushions, or stitching. I also physically drove back to the store to get an update after repeated phone calls went unanswered. At the store, an employee told me their phone lines were down and they couldn't take calls on the company line. He gave me his cell phone number to contact him for updates. After several weeks of delays via text messages and repeated calls to check if the company line was working again, I physically drove to the store again. Upon arriving during normal business hours, I see employees in the store(including one who went out and back in the front door), but the door was locked and a sign was posted saying "Sorry we are closed today", and that they will be "back to normal hours" tomorrow. The sign listed a cell phone number to send text messages for status updates. No response to my text message, not even an acknowledgement of receipt. I understand delays can happen, especially with custom furniture, but the lack of a clear completion date after repeated follow-ups is not acceptable for a pre-paid order. I will update this review if the business completes the order or issues a refund.

I'm not sure why this page is called Macy's Furniture Gallery when all the signage on the outside…read moresimply says "Macy's Home". But whatever... We love shopping here, in fact, we prefer this entire section of South Coast Plaza better than the main mall. Better parking, more accessible stores, and they have most fun Christmas tree over the holidays. Macy's always has good products, although they can be expensive. We found an easy chair we wanted but then found it at another furniture store nearby for about 1/2 the price, so make sure you price check everything. I wouldn't buy a bed here for that reason, unless you know for sure it's a really good deal. They also tend to take longer than some other furniture stores, but they offer free shipping on most items. The home section, especially for kitchen/dinning is well laid out, and has a great selection. The holiday's is where they really shine if you're looking for seasonal settings. This store also has Macy's Toy's R Us that seems a little larger than your average Macy's. Of course, there's your standard Starbucks that you can find in most Macy's.

I'm confused why there are some one-star reviews here, because my experience here was top notch. My…read morewife and I had a very bad experience shopping for furniture at another furniture store that shall remain nameless (but rhymes with Giving Places). We happened to be in the neighborhood and really wanted a new couch, so we popped in. Great selection, great sales floor, and the guy that helped us, Bill, was awesome. We came in just to look around, and we ended up finding the perfect couch. Bill talked us through it, helped us figure out delivery, and we went ahead and bought it right then and there. Couch was in our apartment and put together perfectly the very next day. Couldn't be happier. Thank you for giving my wife a positive furniture buying experience. It can be stressful, but this wasn't.

My daughter had bought a mattress from here years ago and recently purchased a new one for her…read moredaughter. They raved about it so I decided to check myself as I was ready for a sleep number. Once I stepped into the factory I was blown away with the customer service from Bob. I was also introduced to the owner who was so kind and in the business 40 years. I watched him as he was making a mattress and he put so much detail into it and all by hand. I looked at the quality of all the fabrics, filling etc they were using and it was all TOP of the LINE.' I brought my husband down for him to look at it and he to loved the comfort and feel as much as I did. We purchased the mattress and had an incredible nights sleep. The pricing was also very fair and I would recommend anyone needing a mattress to check this place out before buying from someone else. Linda 5 stars plus

Before you pay good money for any type of mattress, please trust me and go to Newport Mattress…read moreFactory and ask for owner Paul. He makes the best mattresses of absolutely beautiful quality and right in his warehouse. He has an amazing selection of mattresses and bed styles for you to see in his showroom right at his warehouse. I have been a happy and satisfied customer of Paul and he has hand made his mattresses for me and every member of my family and friends. Trust me, you shouldn't buy a mattress from anyone else.

Great Customer Service. Love my Cali King. Don't purchase from the mattress stores that pass on…read moretheir TV marketing dollars on to you. Go with this local mom and pop store that truly cares about you and the Community!

We got a great deal on a good-quality bed from The Mattress Place. Dave was low-key and helpful in…read moreanswering our many questions. It's a small place, but they have a good range from budget to deluxe. The only reason I didn't give it 5 stars was because our bed had to be ordered and shipped, so we couldn't get it within a few days. However, our bed was delivered early within the window we were given, and installed quickly. We'll be going back in a few months for another new bed. I like that it is family-owned, and was a better value than 3 other places we went to, 2 of them large chains.

This is our second mattress buying experience with Ortho Mattress and I highly recommend them…read more We didn't work with Thomas for the first one but had him for this second purchase. The first time we came here we bought a Cal King mattress for the master bedroom of the first home me and my husband bought together here in Orange County. Fast forward 4 years and we're buying a Full mattress for our guest room because we have our first baby due next month and need a comfy bed for our parents/nanny to stay! We were hoping they had a record from our previous visit. They unfortunately did not but Thomas was able to discern our exact same mattress choice from last time in about 3 questions. We even test laid down a couple to make sure but Thomas was spot on. He was super professional and very helpful and we loved getting another mattress from here because the quality is amazing and the price is fair. He also took the time to go over every aspect of the sale from the return policy and warranty to some fun facts about the business and competitors generally. We completed everything in about 30 minutes and are on the delivery schedule for tomorrow :)

We're super happy with our mattress. We have a split cal king adjustable mattress. We needed a…read morenew mattress cover. Steve was so helpful and luckily had it in stock. :)

My wife and I just bought our second Sleep Number bed from this location. Having had a P-5 bed for…read moremany years, we finally decided to upgrade to the I-8 and we couldn't be happier. Reed was great in helping us make our decision and getting us a great deal!

Very nice location very pleased with the woman who helped us and we love the bed we chose. Highly…read morerecommend this store and the woman Angelica too.

Bought a bed set recently, my wife and I love it. Didn't expect such great prices. Thanks for the…read moreawesome customer service!

Does anyone know what happened to this company? I've been buying our mattresses from them because…read morethey are very comfortable and a a plus they are very reasonably priced. The last time I bought a mattress from them was three years ago.