My wife & I went out for an early Valentines Day meal. We were sitting at a booth in the bar. At…read morefirst, when we walked in, the service seemed promising. Our waiter was accommodating & friendly. My wife & I ordered cocktails, which were delicious. We got an appetizer & some oysters. My wife didn't care for the appetizer. I ate it. I also ate the oysters bc my wife doesn't like them, in general. She ordered the petit filet mignon from the bar menu. She ordered it "medium." When it came out my wife cut it in half & it was extremely rare. Gelatinous & dark red. The waiter never checked back in with us, so I ate about half of my meal. I had to flag down another waiter. We aren't difficult customers, so we asked them to take it back & cook it more. It came back, with our original server & his apologies, but it was hardly cooked at all & was now closer to medium rare, but I'd say still closer to rare. It was smothered in new sauce. We were disappointed, and asked another waitstaff to send it back & cook it more. While it was gone, I finished my meal & someone offered us dessert menus. We explained we were still waiting for our entree. When it last came back, the entire steak had been cut into little pieces & was well done. No one checked on us. The waiter never came back. I was kind've upset & decided to set a stop watch & I left it running on the edge of the table so that everyone who walked by would notice a timer running. We waited & waited. I finally got up & walked into the restaurant, hoping they were really busy & that's why the service was so unattentive. There was 1 table in the whole restaurant apart from the bar. It's Super Bowl Sunday today. I saw the waiter, standing in what I presume to be a server station area, & once I saw there was only one other table I had seen enough. From what I could tell he was on his phone & didn't notice I came within his field of view. To be honest, I can't say for 100% he was on his phone, but it seemed like he was staring at a wall. I'm assuming a shelf was there & he was looking at his phone.
I came back to the table & my wife went to go ask for the check. She never ate more than a bite of the steak, & she ate a couple fries. She asked them to take it away. By & large, her meal was completely untouched, other than by the kitchen. When the server brought us the check, we asked him if the steak had been taken off & he actually said "yes," & showed us a discount of $26. That made us feel better. We weren't happy with the place, but at least we weren't paying for something they couldn't get right & she didn't eat bc of it. So, fine, as long as we aren't paying for it, we'll just leave & won't likely ever go back. No big deal, except as I looked at the bill, the steak WASN'T taken off the bill. The discount was for our happy hour drinks. I went back to find him & said, "let's figure this out here. What is the $26 discount for?" He said "it was the happy hour drinks." I said, "she never ate the steak," and he said "she didn't?!"
Yeah, Brohan, she didn't. You would've known that if you'd came anywhere near doing your job & actually served us instead of playing on your phone in another room, & giving tepid service & assuming by putting on your tie & being friendly you'd land a 20% tip. Which I actually still gave him a 20% tip, but not bc he earned it. I did it bc he seemed like a nice guy, but he was a nice guy & a mediocre waiter. He was knowledgeable about the menu, & seemed like he meant to do well, but... IDK what happened, but it was a bad experience. They took the steak off the bill. We left, having paid over $100 with the tip included & my wife only had a couple of french fries.
From the outside, & walking in, the place looked promising.
The service was mostly lacklustre. I say that bc when we needed something, there were enough other servers (2) walking by that we could flag them for assistance.
You know what would've been nice? Start over. Get her a new piece of steak and get it right. Or hire someone who can do a better job. The steak came out black & blue to begin with. It was a 6 oz piece. I get it, you don't want to have food waste, but now you've got disgruntled customers & a bad review.
Check in with your table! It was the lack of communication that killed our business with you.
