We already like Smart & Final in Pleasant Hill, CA, but after a long, hot, active day, we stopped to pick up some staples. My girlfriend also wanted some batteries, and the chipper, upbeat Eliza, our cashier, got a couple cartons from the locked case via the manager. We thanked her and she replied in the most cheery, genuine voice, "That's just part of my job." Eliza's response said it all, made us happy and proud to shop at Smart & Final. Eliza's easy smile and knowing manner would grace any organization. So often, employees at other stores only reply with a sullen, dispirited "No problem." Eliza should be a training coach. She has more on the ball than any business's rep we've encountered in months. Two thumbs up, a solid 10, not just for Smart & Final, but terrific staffers like Eliza. read more

My partner and I went to Smart & Final looking for patties, and unfortunately we had a really uncomfortable experience with an employee named Joe. He's a tall guy who walked by, grabbed our cart, and slammed it to the side without even saying "excuse me." It came off extremely rude and disrespectful. We decided to report the situation to management because there was no reason for us to be treated that way. While speaking to the manager, Joe started yelling at her and loudly talking about us within earshot, making the situation even more uncomfortable and unprofessional. Customer service and basic respect go a long way. We were simply shopping and did not deserve to be treated like that. Very disappointing experience. read more

Very good price and good services, the people are very nice and friendly special the managers they really attended and helpful a different recommend to buy stuff especially if you need a big quantitive. The food are grey and has quality ambient is really clean and organized. Thanks for the team from there. read more

The store is fairly clean and organized. Definitely some good deals. But the customer service by Sarah was definitely lacking. She was super friendly to the two Anglo couples in front of me in queue. But at soon as she got the me, she didnt say a damn word. No greeting at all. I walked out with a bad taste. Last year, there was someone much friendlier who encouraged me to use the app. There are other choices in the immediate area... read more

I've been shopping at Smart & Final for several years and never thought about reviewing this great store, so this is way overdue. Why I started shopping here is because the prices are similar to the big box stores and I can get in an out of the store in less than an hour. The meats are fresh, produce as well and they have a great selection of dairy and frozen foods. With food prices continually going up, Smart & Final really has some great sales and every day low prices. I also have their app on my iphone and they even have digital coupons for their special value deals. For a smaller store, the selection of foods is quite extensive. The employees are friendly and always polite and professional. I would say like other stores, I avoid Mondays as some of the shelves are bare, but you will find constant restocking going on. Great prices and easy to get in and out! read more

First time at this location since we usually go to Vallejo. Service and products were fine, but it was difficult to find things we needed. The way the store is setup is very confusing. We kept walking back and forth until we finally found what we needed. Not a fave of mine. read more

Best for budget finds. Especially good for when you need a big quantity of items or produce. Cashiers are great as well as managers.

Dirty and disorganized. Very small. Certainly not what you see in tv. Hard to find things.

Out of all the smart and final locations I have been to by far my favorite one to go to is in pleasant hill. Today after work I decided to go grocery shopping since this location always has what I look for. Today while I was in line getting up to pay, myself and the person in front of me overheard a man in front of us complain to the employees manager about the employees. I felt disgusted and disheartened hearing that man going towards the manager to get the employees in trouble for simply speaking their native language and said it was "unprofessional". I find nothing unprofessional about the employee having a conversation of what appeared to something work related. No one should ever have to hear that or get in trouble for simply speaking another language. This situation definitely needs to be handled with more professional courtesy as a shopping customer. read more

Sometimes great, sometimes not. Availability of stock is inconsistent, but their prices are good.

I was having trouble using my EBT since it was my first time using it and the cashier Natalia I believe was her name, was VERY handy and helpful and helped me getting my items and made my first experience there good I liked her vibe and enthusiasm and her joy of making myself and other customers laugh! they need more employees like her! The food is fresh and very good deals! I will be coming back! read more

On 10/13/24 at 0830 am my elderly parents in their late 70's were shopping early in the morning in that store and they were badly treated by the cashier who was at the counter. My mom is a cancer survivor and my dad don't speak a good English, they were harassed and discriminated. Cashier was throwing their groceries in the cart and was totally disrespectful to my mom. For the past 5 years my parents are frequent buyers but have never experienced such bad attitude towards them. Shame on that person who provided such bad customer service. read more

Laisha was so good to us despite the rude customer before us. When the manager was called to calm down the situation she wasn't even empathetic to the worker Laisha although the customer was being rude to her. Overall laisha was so kind and no job should make you cry. read more

This place is a disaster. So confusing and a mess. Prices are not competitive as you would think. Grocery Outlet down the road is a much better option if you're looking for deals. Skip this place. read more

RUDE CASHIER!!! BAD CUSTOMER SERVICE!!! I remember shopping here before and witnessing the same rudeness from their staff. Lo and behold, I would be a victim too! I went to grab a few things I forgot to buy at Safeway. When I got to the counter, cashier ALBERTINA started to ring up my stuff. I noticed that the large store brand item was much more expensive than the branded one so I told her that I'll grab the branded one instead. At that point, she gave me an attitude! It's so noticeable that I asked her "Please don't give me an attitude!" She quickly and loudly replied "I don't have an attitude, you are! Then she started venting to her co-worker and other customers about me as I turned to get my stuff. Whatever happened to treating customers right? Many others have complained of ongoing customer service problem at this store. It's embarrassing!! What's management doing about it?? They should train their staff members about manners and good customer service! It's the life of their business! As soon as I got the item that I wanted, I returned to ALBERTINA. When my turn came, she asked me to go to the other counter. I asked why? She said she's tired and took out a sign that says CLOSED! How rude!!!!!! If it was her intention to close her aisle, she should have done it before I entered the line! Frankly, you will lose customers if this is how you conduct business. read more

October 22 went in about 730 to buy some apples $.99 pound reached to pick the apples and then realized there's Fugees there's all different apples all mixed up into this one pile but it says $.99 so I tried to pick the Fuji one that I started picking apples two bags for I didn't know. I just figured they were Fuji get up to ring them out. She goes five dollars a pound. I don't know they're $.99 the sign says $.99 to say these are the ones on sale and go through the whole bag and separate them. They're all mixed up this is a joke. I don't even know how they stay in business. Meanwhile, the big long line built up behind me. read more

Extremely rude staff. Seems everyone is being forced to be working at this store. It's customer service, which none was seen while visiting this store. Speaking with the CSR seems they are just overworked, understaffed and under paid. I feel for them since only that csr was the good encounter I had. Hopefully management can get this store under control. read more

I've been to this Smart & Final a couple of times in the last few weeks. I came here to go grocery shopping for Thanksgiving. They have a lot of deals going on but the only thing is most of their items are in bulk or family size so unless you're preparing food for a huge group, it's probably better to go to Safeway. The one thing that did catch my eye was the Lee's Sandwiches Vietnamese Iced Coffee they have in the frozen aisle. I wanted to get it but it just comes with too many. I wish it came in smaller packages. read more

I found they don't have what they feature in ads. Many times I go and they have nothing but high price substitutes. I stopped shopping there quite a while back but tried them again. Same old crap. "It's on the next truck". But it never is. I'm done. Never going back. Don't waste your time. read more

I called and spoke with the male manager to ask if this store had First Street 12 Oz styrofoam cups in stock since the stores in Danville and Pleasanton did not have them. I live in San Ramon and these were the two stores closest to where I live. He said he had 3 left and he would hold 2 of them at the register for me. I drove 20 minutes to the store and the manager had a different cup than I requested. I was not happy about driving to the store and them not having the cups I requested. read more

This guy this checker Vale or Vave was such a rude dude I've never used a digital coupon before I went in there for some meat they make it kind of complicated and I needed some help and he was so condescending and jerky I work in the customer service industry I am the first person that greets people when they come into my job and they are often rude to me and I always try my best to help them but this guy totally talked down to me, he was obviously annoyed with me I don't know why they have him as a front checker he's terrible I've never received such condescending and unhelpful behavior from a person working period. Go home buddy. Your attitude does not belong in customer service. Smart and final checkers are usually great! What a bummer read more

I know it's 615am, but please don't yell at me like I'm scum because I asked if you were okay. You rolled your eyes at me when I asked if you had a restroom I could use. Then blamed your aggressiveness on your hearing aids. Please get over yourself Mr old creepy store manager. If you hate your job.. then quit! **Disclaimer** I would never submit a bad review based on emotion. This dump gets a single star because it's products are trash. It's Big Lots ALL DAY. read more

I hope Corporate reads these reviews cause you guys need to know and hear the sacrifices your employees are making, still with smiles on their faces ! I met one of the managers this weekend who was friendly and helpful. This manager also explained that during the crisis right now, his family is watching their young one so that he and his wife who also work in the industry can continue to work and not worry about their child being exposed. They are putting themselves out there in public every day and his attitude made me walk away feeling so grateful I met him. I hope you guys know how blessed you are to have staff like this. My prayers go out to everyone out there on the front line, not just the Healthcare workers but these guys are important to all of us too !! read more

Thank you Smart & Final Corporate for replying to my Yelp review and remedy the situation with the incorrect price. After I emailed the corporate email with information I received feedback within 1 day. Grisalva, the store manager in the Modesto location called and offered to fix the pricing error and remedy the error. Stopped in the new store on H St in Modesto and it was fixed within minutes. Much appreciated Smart & Final, you have gained a life long customer. Not to mention the Modesto store on H St. is AMAZING! Thank you! read more

I have shopped at the Smart & Final in Concord on and off for years. I especially hit them up when I'm getting ready for a party. They have really good prices on most things, but not great meat/produce. I was never blown away with the customer service at the Concord location. I didn't have high expectations and the collective team didn't seem concerned or even trained to exceed customer expectations. Since Covid, I have gained a new respect for S&F. Their relationship with Instacart has made my life so much easier. They offer same-day delivery and usually within a 2-hour window. For example, it's about 1:30p today and I realized I need salted cashews for a chicken curry salad I'm making tonight. Not exactly a pantry item (at least in my house). Not to worry - I jumped on Instacart / Smart & Final, placed my order and it will be here in about 1.5 hours. read more

Smart and Final in Pleasant Hill Ca. Is a store I frequent on a regular basis with my family ,we enjoy Shopping there! Our experiences have been very positive and what makes the experience even more pleasurable Is the staff,this store definitely has a really great team to complete that shopping experience, I was recently Shopping and Lena greeted us right as we walked in a very welcoming manner and checked us so efficiently with great care and I have to say an amazing personality! I have to say it's people like that Shape your business and help to make for a successful business and bring people back in time an again an create loyal customers!! read more

Anthony is so rude he didn't even wanna be there and was making faces and he also answered the phone his person phone while ringing me up he's so rude and then he was forcing to make a donation to many times after i said no not today sorry. read more

Why do I love Smart & Final? I have many reasons. I love cooking! You can find a great bargain here for certain items and catch some killer deals on sale. Let's first start off with the how cheap it is to make your own appetizers for parties. I have come to this S&F many times to make a large tray of bean dip. Here is the breakdown for the cost. Beans * Vegetarian* 7lb can ($4.99) Sour Cream 3lb tub ($4.19) Cheese 2lb ($7.99) Total= $17.17 These are the main ingredients needed for a 6/7 layer bean dip. To add the extra layers all you need is onions, tomatoes and olives. If you want to go the extra route you can add guacamole. Do you know how much a very small tiny serving is for bean dip? Let's not mention it will break your pockets and you will have a minimal amount of servings. The drinks selections are also cheaper per unit to pack with a daily lunch. Keep an eye out for the *first street* brand which is always a few dollars cheaper on items and are just as good. I also like picking up whole frozen desserts that do not require to be warmed up. You only need to thaw and serve! Upon check out they have some things that are discounted at a very low price. I love buying paper plates in bulk here, they come in handy during the week when you don't feel like doing the dishes. Smart & Final is always a win for me. I love cooking, you get the bang for your buck while saving money! read more

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Barely anything to keep customers social distancing and barely any customer service to found . Wouldn't recommend this store read more

The thing I love about Smart and Final is that it's the only place I can find large cans of fruit cocktail, sliced peaches and pineapple chunks in light syrups. They have other bulk size items where you don't have to buy 2-3 packages at once like as Costco. S&F is like TJMaxx, you can find some good bargains if you look hard. read more

They are located in a strip mall along with Bank of America, Rite Aid, Staples, Pet store. I been a customer for years, but now getting around to writing a review. The checkers are always pleasant and nice and their own brand products aka First Street are pretty good....a couple of my favorites are their black olives and any tomato sauce canned products. They open to the public, however, most of their customers are business owners like restaurants/food services and business offices. This is not a Smart & Final EXTRA! store, but other cities have them and they offer more items. If they offer coupon specials you need to read the fine print....many times they limit you one per customer and sometimes a minimum purchase amount. Their return policy with receipt has no hassle whenever I've had to return anything. Sometimes, due to stocking new items arriving....they have products everywhere and many times it's hard to get around with a cart. The store offers good prices and large variety of products and brands to choose from. I would recommend this store for your shopping needs. read more

My friend dragged me into Smart and Final because they like it. Why? It tries to fit into a little niche between warehouse megastores, discount food stores, chain drugstores, liquor stores and party stores. It Fails. -You are better off going to Costco for a greater selection (plus hot dogs!). -Better to go to Party City for party supplies -FoodMaxx has more food at cheaper prices -TJs has much better variety of desirable food -Target has a wider selection of everything -Bed, Bath and Beyond has better kitchenware -BevMo has 100 times more booze If you want Italian Soda mix, they do have it here pretty cheap. And their plastic cup selection isn't bad. And they do have a decent selection of stainless mixing bowls. Otherwise, the values here are pretty... Random. I like my Yelp friend Ivy R.'s name for this place: Fart and Smile read more

Never been to a Smart & Final (SF), but heard about it thru word of mouth. Always remembered it as being exclusive to members back in the 90's, but that's no longer the case. Asking a SF employee about membership was like a caveman coming out of hibernation. Times has changed. Age is just a number. Walking thru each of the aisles, I've found the place to pass in the bargains in bulk. Savings were found on items substantially here and there. Others, not so much. On this visit I've found good buys on wine as well as hard liquor. Also, seen a customer checking out with a ridiculously giant drum of ice cream. It's a one stop party source for sure. What makes the business format great is its convenience. Getting in and out of there is effortless. Everything is organized for an intuitive experience. read more

My first Smart & Final experience was the now defunct store on San Pablo Avenue in Berkeley. The Pleasant Hill facility is close by, so Gayle and I use primarily to help cater small work or family related events. I guess that makes us an occasional part of the small restaurant trade of which Smart and Final appears to serve. This Smart & Final has wide aisles, easy checkout, and best of all no Costco-related traffic jams or crowds. At the same time, there's room in my shopping basket for both as price points and selection are often complementary. read more

Terrible customer service. I asked a lady for help and she yelled at me she just got here. She then walked past me and went outside collecting carts. Never acknowledged me again or found anyone to help me read more

Slowest cashier ever. Waited for 20 minutes in line with only 4 people in front of me.

The Smart & Final here is an expansive version of the one in old Oaktown e with wider aisles, easier checkout and a large parking lot. lines are shorter than costco and prices may be a tad higher. there are also lots of items you can find here but not at costco and vice versa. it's no secret smart & final caters to the small restaurant trade. there's also bulk pack items that are suitable for large families. random eats. -.99 cents arizona tea (large bottle) nice -sardine 79, came from chins, kind of fishy tasting -tuna salad w/chips (1.55) celery bits, mayo, not recommeded. -cited hormel meals (2.69?) -gotta lay off these impulse buys, not healthy.. read more

Customer service Sarah needs training in serving. Cashier Sarah picked up my shopping in my bag and dumped everything on the counter without even considering that there are glass n frigle items inside. As she completed the check out she finally said that she can not pack my shopping to my bag for their are not allowed. I thank her for the information, it would have been pleasant n professional if she said it before dumping my shopping. Please train her! read more

How embarrassing. I'm in my work uniform and I purchase one item and it's all I'm holding. The old hag stops me to see if I was stealing. Lady did you not just see me wait in line for 5 minutes? Just walked away and didn't say anything. So rude and humiliating. Sorry people don't want to stand around in your store after waiting in line for what seems like forever. read more

I've been a caterer for over 27 years and use Smart & Final for smaller items. They are open at 6am and the staff is always helpful and kind. I own a classic convertible and went to pick up a few loose ends at S&F today. After buying all the items I needed, I paid and left. My car wouldn't start. The staff wanted to help give me a jump and Alex really went out of his way to make sure me, my rescue mini schnauzer and my car all got home safely. He let me put my cold items back in the store to keep temps right. Alex let me borrow his phone and stayed around after his shift was done to make sure all went well. So here's to the staff at S&F and a huge shout out to helpful Alex. Thanks for your assistance. Michael Lewis/Food for Thought Catering. read more