We went to get a deli sandwich and Anna was seeming to be the only one tending to all of the customers up front and doing quite a remarkable job I might add. Even though she had several folks waiting for her, she still was extremely pleasant and kind to every customer. While she was making our sandwich, I noticed a man, Keith, who came from the back wearing gloves and proceeded to help the person directly in front of him (not necessarily who was next in line). He had to go back and forth from front to back of deli area and tend to what smelled to be chicken he was cooking in the back and never once did he change gloves. He continued to help the customer with same gloves he was prepping food in the back with. My review is twofold: an all star review for Anna who was amazing and kind and made an awesome sandwich and a review of disgust for Keith for not being sanitary AT ALL and for not being a team player and helping her sooner with the long line. 5 stars for Anna and 0 for Keith. read more

1 checkout open with 8+ people waiting in line. Meanwhile Assistant manager Vicki is just standing around. Couldn't she check? I counted five Safeway employees pretty much just wandering around. Couldn't they at least help bag???! read more

a complete Safeway here, not much different than others. i came for ice cream, and these Yasso chocolate bars looked like the move you have your deli shop, your floral section and customer support desk as well read more

Safeway - let's try em - Grocery Near Me - Pleasant Hill, California

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This Safeway needs to pull it together. Went today to get a sandwich and then do my shopping. Deli was not busy and they had 2 people working behind the counter. Slowest service ever. Took 15 min to get someone potato salad and then help with sandwiches. I ordered 1 and then my husband wanted one. Theres a new limited edition sandwich. The employee didn't even know it was one that was offered let alone how to make it but seemed he was bothered by us asking for a sandwich that's on the menu. Only 1 line available and it was incredibly long. Took another 20 min or so before a 2nd line opened up. I try and avoid this Safeway but had no choice today. read more

I stopped by this Safeway location to quickly buy a small snack and walked toward the self-checkout area. An employee immediately told me the machines were all taken in a tone that suggested I was trying to cut the line, which I was not. I calmly responded "no problem, I'll wait" and stepped away until the area cleared. I understand stores get busy, but customers should not be spoken to in a way that assumes they are doing something wrong. A more respectful and neutral tone would go a long way. I hope staff are reminded to communicate with customers more courteously. The cookie was good though. read more

Based on its look, this Safeway probably has been around for a long time. Just like any other Safeway store, this store was fully stocked, and the isles looked nice and organized with proper isle labels to help customers find what they're looking for. I had no problem with finding what I wanted to get when I was at this store. When I entered the store, however, I had a hard time finding available shopping baskets, and I looked for them at both entrances and still couldn't find any. I ended up finding some near the checkout stations. So that was a bit confusing. But I did like that they offered sanitizing wipes here. I was hoping to see a "clearance" section just like I would easily find at any other Safeway, but somehow I wasn't able to find it at this Safeway. Maybe I just missed it. At this Safeway, people got the option of checking out with the cashier, or doing it themselves using a self-help kiosk. And the self check out machines here looked more chic and newer than other Safeway that I've seen so far. read more

Safeway - Interesting. This could be good. - Grocery Near Me - Pleasant Hill, California

Full disclosure I a not a fan at all and try to avoid all Safeways. Nothing against the staff- They are pleasant and do their job. It's the overall product quality including fruit and produce, meat, and seafood coupled with the price. I will only purchase dry goods and canned food from Safeway and when necessary. Otherwise I drive to Lunardi's in WC for meat and fish, then to Trader Joe's for Fruit, veg and novelties etc. It's inconvenient but the quality of the foods is so much better. I lived on the east coasts for 20 years and this type of store simply would simply not survive with competition. If you're ever in the north east check out Wegmans grocery. You'll see what I mean. read more

Overall a pleasant shopping experience at this Safeway in Pleasant Hill. Shelves are well stocked with a nice clean store. The Starbucks inside is also fast, friendly and efficient. However there were only 2 cashiers so I opted for the self check out line. I encountered some issues, along with another self check out customer, and it took a long while for someone (apparently a manager) to come to assist. Their weekly specials are always a deal. The store was pretty empty on a Wednesday afternoon. So it was a fast in and out. read more

Safeway - a grocery store filled with fresh produce - Grocery Near Me - Pleasant Hill, California

This location has the worst Deli food and customer service of all time! The food is either overcooked or undercooked. There is always a wait even when there are no customers in line or waiting. No greeting just a rude attitude person that is not happy to be there. The workers just seem so unhappy. I honestly think has to do with management. They need to get it together because one day they will be in big trouble. Especially eating uncooked food. read more

Safeway - Grocery Near Me - Pleasant Hill, California

My neighborhood Safeway offers quality produce and incredible sales. Every Friday they have special offers in the meat department which offers incredible discounts and if you have the For U app the discounts are even higher. The staff working at the store are nice and courteous and always willing to help. The store is clean and well kept and if there's anything out of place you can let a staff know and they take care of it fairly quickly. The Just for U app always allow you to clip offers that are selected only for the app. I manage to save a lot every time am grocery shopping at Safeway. read more

Safeway - Just For U App - Grocery Near Me - Pleasant Hill, California

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My supermarket of choice. With some stores open 24 hours , is has my loyalty! Specialty bakeries, great produce, everything you could want in a grocery store ! Other stores like Andronico's have came and went, Safeway is a survivor! read more

Safeway is one of the problems with groceries today. The prices they charge are absolutely crazy. California Pizza sale price is 6.99. That's the SALE. The worst are the 12-packs of coke. I was in there and saw "price of 2, 8.99" sale. I thought, oh wow, 4.50 a piece, that's what it should cost. Turns out that was, "if you buy 2, the price is 8.99 a piece." That's the sale. Their non-sale price for a 12-pack of coke? 13 bucks. 13 bucks for 12 cokes. I have a gift card for $25 for Safeway (or other stores). I could not buy two 12-packs with that card. 13 bucks, folks. I love fruit but I don't buy fruit here - the apples are essentially 2.50 a piece. That's absurd. There are some "sale" prices that are okay prices - Prego sale is $3.00 a bottle today. That should be the regular price (it was 2.89 only a couple years ago) but that's the sale price, I would pay that but I got rid of my Safeway member card. Stores like this are why 76 million morons voted for the guy we got now running the country. The parking lot here is at least big and spacious, and easy to get out of. Grocery Outlet might be the place to get much of your groceries. Target is even cheaper than Safeway. read more

This store is always clean and well stocked with sale items. The store manager Nicole has done a great job making this an amazing store

Extremely disappointed in their deli department. Went for a third time to see if anything had changed but it seems there's no one running the store. Sandwich bar closed at 3pm. When buying their $5 deals in fridays they always run out of product. Ladies are extremely rude that work there. I usually go to the willow pass road or the other contra costa location. No issues at all. If they run out, they get another batch going and will communicate of the wait. Again, this was the third time I tried to shop at the location with the same issues. Will need to skip this location and just go down the street. Seeing there 3 start reviews, I totally understand it now. read more

They've definitely improved in a bunch of areas and the service is much more consistent. friendly checkers, and the ladies at the self checkout counter are always willing to lend hand. isn't the best seafood Safeway, but the baking department is good and Deli meats is pretty solid to. So, had to change my previous review since they definitely fixed a lot of the issues. Also they haven't had the "KEY" to the propane for about a year. So NO PROPANE AT THIS LOCATION!!! read more

There 3 nice people who work here the rest are terrible. The employees at every other Safeway in the area are friendly and cordial. For whatever reason, this one is the worst. read more

I love my Safeway store in Pleasant Hill. It is older and more like a neighborhood store. This store is my favorite because I am so familiar with their layout and can find what I need quickly. If I go to other Safeway stores in Walnut Creek, they are more updated and beautiful, but I can't find things and spend more time trying to find things, so my little Pleasant Hill store is my "go to" grocery store. One of my favorite checkers is Marty Picnic. Marty is a young man always willing to help, very sweet and very courteous. I think the best word to describe Marty is "earnest" for his sincere and intense conviction of being a good employee serving his customers. He is young and he makes me feel more confident that old fashion values still exists in the younger generation. I am always happier when I see Marty is on duty. read more

This particular store's pre-cut produce has gone way down hill the last few months. Totally worth it to go right up the street to the store by Nordstrom read more

I absolutely can't believe the number of isles and products that are locked up! It used to be only expensive products such as batteries but now you can expect to wait for someone to unlock a door for soap and deodorant! On top of it, they don't even hand you the product-- you have to pick it up at the register when you pay. In addition to being very annoying to wait, it makes all customers feel like criminals. This is shameful customer service and I won't be shopping here again! read more

What is going on with this bakery? I went here this Saturday to order a cake for Monday morning. They had a cute cake with M&M's on it, but wanted it with all chocolate inside. First off the energy coming from behind the counter made me feel like they didn't even want to deal with me, but I thought maybe it was just my imagination because this is a supermarket after all, well no, I was right. They let me know they couldn't have a cake done Monday morning and were taking no more orders for Sunday evening. I just said, " ok, thank you" and left. No other options were given. They obviously don't want customers to even approach the counter, the tone alone made this obvious. That's no problem for me, because there are many other options out there. I don't have to deal with the mean girls club. read more

Bought chicken pot pies here yesterday... i guess they dont know how to make them in pleasant hill... after cooking it had ONLY CHICKEN... dry 30min cooked chicken with a pie crust atop... ‍... we called to ask about what the store would do for us and the employee said to bring in pur pot pies with the box and receipt... well since we dont live close we bought some at our normal safeway and they were delicious... AVIOID THEM AT PLEASANT HILL read more

Safeway - Chicken pot pie... missing ingredients like everything but the chicken... - Grocery Near Me - Pleasant Hill, California

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Never rated a grocery store before but Nathan at this location is just amazing. Just wanted to give him a shout out for his hard work on New Year's Eve!! read more

Butcher review only. they say they will accommodate special and custom cuts, but do so horribly. I asked for just a thick cut of pork chops and was greeted with an argumentative and aggressive butcher. He filled my order reluctantly only to find when I got home that i had to remove about two pounds of hidden fat. I didn't have the time to return it so cleaned it up as best I could. I feel that I was cheated and taken advantage of. I will never go there again. read more

I bounce between this store and oak Park Safeway. I stopped going to countrywood Safeway because a new employee embarrassed me in front of a line of customers. I go here because they care and most of the time find u a bagger. I am disabled and live in pain. No one can tell so the let me bag 300 dollar orders. I love John he's the best. They bring many stock people to check and I appreciate that. They also work very hard. I appreciate all baggers - thank you from the bottom of my read more

If I could give negative stars, I would. Deli is HORRIBLE!! Bought wings today and although it looked dry and sitting out for a long time, they assured me it was just cooked. Either the elderly guy lied (which I think he did) or the cook doesn't know how to cook wings. I should have went with my gut and not buy it but was hungry. Never again will I buy at this deli. Wings were horrible and dry! read more

Prices are cheaper for gas. You can use your Safeway rewards. We used our rewards for as low as .10 cents a gallon. We stopped here for gas and I have to add I was super thirsty and grabbed a .94 cent (with safeway card discount) Arizona Watermelon drink. I never tried this before but is refreshing and super tasty. I'm hooked. read more

Safeway - Grocery Near Me - Pleasant Hill, California

I'm sorry prices are absolutely ridiculous. Unfortunately I do come here often as it is the only grocery store close to me but after my shopping it will most likely be my last. All of this was $41, I'm making myself a salad for dinner and having a drink $41!!!!! read more

Safeway - a variety of food items on a counter - Grocery Near Me - Pleasant Hill, California

Unfortunately the convenience of this location makes it inevitable that I come here before work for a morning pick-me-up or snack, but I really wish they would update the checkout systems. Self checkout is either painfully slow, or it freezes and makes you wait for assistance. Cashiers are busy with their owns lines, so you end up waiting for a while. Probably will end up going to a different spot now, it's just not worth the headache sadly. read more

Safeway bakery. Friday late afternoon I came by to place an order and was greeted with we are not taking any orders! Taken aback I explained I was placing an order for Monday afternoon pick up - oh the clerk exclaimed. I should have turned around and walked out but I stayed and placed an order. This locations bakery has done amazing cakes for us in the past so I did not think twice about placing an order for a 1/4 sheet cake for the awards dinner for our high schools girls water polo team. On Monday I arrived at the appointed time and there was no Safeway clerk in or near the bakery. I pressed the button for help - 10 minutes no response and then walked to the front of the store seeking help. Eventually a manager came and brought me back to the bakery. They pulled my order and to my horror I received a cake that looked like a 5 year old decorated. Instead of reading what the cake was for they wrote on the cake the whole statement! Now I'm in a bind the event is the same day as the pick up. No one who works in bakery was there to speak with. I'm embarrassed to bring this cake and I was charged full price!!! Never again!! read more

Safeway - a cake with a water polo ball on it - Grocery Near Me - Pleasant Hill, California

Do not get into Rhonda's checkout line. Today is Friday, she did not give me the price for the 5 dollar Friday products I bought and then when I came back to ask her why, she told me it was not Friday. also I had some items from the 50% off clearance section and she told me all of my items were not on clearance. I told her they had rows and rows of them there, but she said they didn't belong there. so I told her I didn't want them, so she set them aside but she rung one up anyway! so I paid for it but she didn't put it in my bag. By the way, they were on clearance even though she insisted they were not. when I came back into the store, she told me, "you said you didn't want it." But, I didn't want to pay for it and not get it! For some reason this woman did not want me to have anything for the sale price! what in the world is wrong with her? you should have heard they way she talked to me. unbelievable. read more

Now why would the lady cut my sandwich diagonal? Messed the entire experience up. I could barely bite into my sandwich the way I wanted to.. wow read more

Safeway - Sandwich cut diagonally... couldn't really bite into it. - Grocery Near Me - Pleasant Hill, California

Selection is good, getting really expensive. Good company to work for. As far as employees and how they respond to you depends on the day. I always thought that some training would be helpful for those new to the grocery business. read more

Large selection of groceries, great service. decent parking. Came on a weekend during triple digit weather.

***Shout out to Kim at this Safeway, Contra costa Blvd, Pleasant Hill. She's friendly and helpful. 4 **** Larger Safeway with moderate amount of items and products. Pretty neat at times. Only thing is: there's always drunk people in the parking lot. They're rude too!!! Also, a deli staff lady is not helpful or friendly at all!!! Have been to nicer staffed, helpful Safeways. read more

I went to this Safeway today and it was absolutely awful. We were the only Asians in store and we were followed the entire time. Not only did I feel discriminated against due to the Covid pandemic, but they were incredibly suspicious of me and my fellow Asian friend. They accused us of stealing even though they searched us and we hadn't. They even told us we were banned. If I could leave zero stars, I would. read more

The delivery order wasn't complete, and trying to get hold of someone online or in store has been an undertaking without any results. What a colossal waste of time and money. Given the current circumstances, I'm more than willing to be reasonable and wait like anyone else, but these guys(Safeway) are something else. The online system walks through steps as if nothing is wrong. The recourse given doesn't work and then you're back to seemingly endless wait with that horrendous music in the background. Never again. read more

If you enjoy waiting in long lines, having employees ignore you, having only about one or two checkstands opened up the entire day, and going down isles that are partially empty because they won't get refilled from the backstock, then this is the store for you! I honestly feel like it's more enjoyable to get my teeth polled or go to the dentist and is it go to the Safeway. I get beyond frustrated because of the short supply of just about the most random things (pre-COVID-19) and the difficulty of actually checking out of the store. Employees certainly don't help anything in this place. When it comes to Safeway, I will almost always go to the other local Safeway in this area instead. The Safeway on Patterson Road is a little better and it may be smaller, but I feel like it's easier to get around, and the employees are a little better to work with. read more

Not a big fan of this location. Bad line management and the worst is the self-checkout they have open. Interesting fact = alcohol can no go through the self-checkout line even with a clerk there. That's fine but don't be surprised when I leave it there since I'm not up on CA law. The clerk seemed amazed I was not going to move to the massive single line open to buy some eggnog. Between that and the machines not working well (try to get produce to ring up) it can be an experience. Just too many negatives to go here. read more

Horrible and overpriced organic produce! Went in specifically for organic strawberries (in season) guess what I found?- nothing but rotten, old and moldy strawberries for $5.00 a package! What's up Safeway?!? I thought I was paying a higher price expecting quality produce! It's industry standard to pull moldy food from sale. Don't care to set foot in Safeway anymore. I can pay half the price and find fresher produce elsewhere. read more

Safeway - Grocery Near Me - Pleasant Hill, California

Terrible pricing. Paid $3 for 6 eggs. That is 50 cents per egg.