I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

Outstanding experience. We had found a TON of feces in our yard, clustered in an a few specific…read moreareas. Seemed most likely a raccoon latrine. We reached out to Critter Control and they offered to come out that day. I couldn't make the appointment, but they came the next day and evaluated the area, noting where the raccoons were likely coming from. They set up a trap in the most affected area. We caught a poor local cat the first time and they released it. Then caught three raccoons. They're responsive, professional, and do a great job. Highly recommended! PSA: don't mess around with raccoons. I'm a biologist and discovered that a lot of raccoons in the area have a parasitic roundworm. Eggs can live in the soil for two years. Resistant to bleach, ethanol, cleaners, etc. Almost the only way to kill the eggs is to heat them to 143ºF/63ºC. A weed torch (being careful around any flammable structures) or boiling water can be helpful.

This has been a great experience. From my reaching out on the web, to the scheduler and especially…read moreBrayan, our inspector, everything was first class. A few days after the inspection the crew came for the service. It was a big job and the crew was again, professional and clearly knowledgeable. Highly recommend.

I have been a customer of Planet Orange for several years at my home in Martinez. During the last…read more4+ years, I prefer, and always only ask for Jonathan Smith as my service technician. He is polite, knowledgeable, always takes the time to explain everything he is doing before and after a visit, and is so thorough, he can often spot problems before they even develop. Jonathan never rushes me and addresses all my questions and concerns with patience, often suggesting solutions between visits. He always goes the extra mile, and I appreciate his time, his care, and his efforts to ensure that my home is pest-free! The exceptional customer service Jonathan provides directly results in loyalty from your customers. I hope he is acknowledged as a valued asset to Planet Orange, and that he may continue to service my home for years to come!

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

They guys were very nice. They explained the whole process. They were less expensive than their…read morecompetitors.

We were extremely pleased with the services provided by Rodent Control. Mario, Field Operations,…read moredid a complete inspection of our house and garage. Took many photos to show us the rodent problem we had and proposal to eradicate the problem. They covered all entry areas. Cleaned and sanitized crawl space and attic. Vacuumed all the nesting areas and set traps to catch any rodents in the future. A one year guarantee is peace of mind. His crew of Sonia, Betsy, Oscar and Arturo worked until the job was completed. They were very thorough, professional and skilled in completing the eradication. I can't recommend them enough.

Sorry, this report is from about a year ago. I meant to post it back then, but I completely forgot…read more We started hearing animals running around in our attic. One day, there was an extremely loud noise coming from the water heater closet. When we checked, we found that the insulation board covering the attic access above the water heater had been broken through. The instruction manual attached to the water heater had been chewed into pieces, with shredded paper scattered all over the floor. It looked pretty alarming, so we immediately called Rodent Control Inc. When they arrived, they told us the damage had been caused by rats. They explained that there are two types of rats--small rats and large rats. After spending quite a bit of time inspecting the attic and taking several photos, they told us there was a large amount of rat droppings and rated the infestation as a 9 out of 10 in severity. They said it needed immediate attention. Their proposed solution was to seal all possible entry points around the crawl space and roof, remove the contaminated insulation, disinfect the attic, and charge us more than $5,700. Replacing the insulation would cost even more. The next day, we contacted another company, Ratting on Rodents, for a second opinion. They told us that the type of damage we described was much more consistent with squirrels than rats. Sure enough, they found a dying squirrel in the corner of the water heater closet and removed it. They then inspected the roof and discovered that the metal chimney cap had fallen off. They explained that the squirrel had most likely entered through the chimney. That same day, they replaced the chimney cap, sealed the opening above the water heater closet, and repaired six damaged crawl space vents around the exterior of the house. They also noted that the droppings in the attic did not appear to be fresh, but set traps in both the attic and the crawl space as a precaution. They returned one to two weeks later to inspect the traps and also provided a one-year warranty, promising to come back if any rodent issues reappeared. The total cost for everything was only $1,150. I have never heard anything since then. The problem is gone! Based on my experience, Rodent Control Inc. seems to excel at sales and customer service, but they were unable to accurately identify the root cause or recommend the appropriate solution. I would strongly encourage homeowners to get a second opinion before committing to an expensive proposal. In our case, another company solved the actual problem for about one-fifth of the cost. Good service is important, but accurate diagnosis and effective solutions are what ultimately matter.

Been with Killroy for almost two years, and they provide excellent inspection services, respond…read morequickly, and give practical advice for keeping mice out. Because of their reliability on top of everything I mentioned, I trust them and would highly recommend them to anyone facing the "plague" of mice/rodent infestation. Shout out to our technician Eddie who keeps the rodents out for us ! That's another great thing: your home is assigned a technician who knows what's been going on, so this keeps everything streamlined and again trustworthy. Our neighborhood had a huge mice infestation two summers ago, because of construction. After DIY'ing it never stopped until Killroy came. We've signed up for their subscription services and haven't looked back since. They are worth every penny. If you want to take the mental load of keeping rodents out - don't hesitate and call Killroy!

Poor Scheduling, Inconsistent Pricing, and Lack of Communication…read more I had a frustrating experience with Killroy Pest Control before they even set foot in my home, From the start, there were multiple issues with scheduling, pricing, and basic follow-through. When I first called, I was quoted $265 (after a $30 coupon) for exterior cockroach treatment and cobweb removal. After clarifying that I also needed an interior inspection and treatment, the price was adjusted to $320, and an appointment was scheduled for Wednesday between 8-10am. I specifically requested a written estimate via email - which they never sent. A few days later, a technician called to reschedule the appointment to 10am-noon, stating that he was never in my area during the originally scheduled window. To make matters worse, he had NO idea that interior treatment and inspection were part of the job, and quoted me yet another price - $350 this time ! Between the scheduling mix-up, the lack of any written estimate, and the price changing EVERY time I spoke to someone, I have zero confidence in this company's ability to organize and communicate basic information. I will be taking my business elsewhere and would not recommend this company to anyone.

Chad and his crew, including Max, did a wonderful job addressing our skunk problem. They responded…read morequickly, were highly professional, and provided excellent service. We were very pleased with the results and would highly recommend them to anyone dealing with wildlife issues.

Max did a great job helping us to locate and remove the dead mice trapped inside the drywall.read more

These folks were among several who responded to my request on yelp about an insect I found in my…read morehome. While others were positive I was seeing a wingless subterranean termite, they identified the insect as harmless. Since I am nonetheless nervous about termites, I decided to take advantage of their free inspections, which is typical of the industry I believe. And a good thing. About a week later and just a couple days before they were to come over, there was a big deposit of Frasse in our bedroom. I took a picture and posed the question to Gemini and Meta AI, which both identified it as from dry wood termites. When Robert came, he did the same. Robert explained the immigration details well. Kept in touch. Fumigator who put tent on also was communicative. Does not appear that I received a call in advance from person who took tent off. Would have liked that. Overall, I am happy with the results so far. Well, at least I feel like they did the work and I am hopeful that I will not see any termite Frasse in the next three years, which is their guarantee. I would use them again for a fumigation.

I was in a rush to find a termite treatment company on short notice during peak season (aka now),…read moreand most companies I contacted were either fully booked or unresponsive. Then I found Prime Exterminators--and specifically, Robert--who was incredibly attentive, responsive, and communicative from the start. He went above and beyond to accommodate our tight schedule, even holding a spot for us and proactively checking to see if he could offer a more competitive quote. Although we ultimately went with another provider, if our first choice had fallen through, we would have signed with Robert in a heartbeat. As a first-time homeowner, this process felt overwhelming, but Robert's patience and clear explanations made a huge difference. If you're looking for termite treatment, I highly recommend giving Prime Exterminators a call!