Great company! Our Subzero fridge broke and couldn't maintain a cool temperature. Alexei came out the same day to diagnose the issue, order led parts right away and go back to us to repair asap. Fair price. Great friendly service. Everything is now fixed up and in great order. Very friendly and available customer service. Of note they're also known as ABV Appliance so don't be spooked. It's all the same company online and all numbers route to the same people but financially the housekeeping is just done under the name ABV. read more

Our Samsung dishwasher failed on Thursday with a dinner party set for Saturday. Connected through Yelp, but somehow I managed not to clearly confirm a Friday appointment. Emailed through Yelp and Smart Step had a tech there in 45 minutes- in a snowstorm! Repair completed by Dave, who is excellent. Highly recommended. read more

Smart Step replied almost instantly to my request to assess a leaking dishwasher problem we had. Alexei arrived within a couple hours, was respectful of our home, friendly, and professional. He quickly diagnosed the issue (a hairline crack in the dishwasher tub) and explained that unfortunately, the only solution was a new dishwasher. He recommended a few models and said if we needed installation to call him. I would wholeheartedly recommend him to anyone and will use Smart Step the next time a repair issue crops up. read more

Technician couldn't make our appointment and while they did communicate to let me know I had already worked remotely that day. Anyhow we found a new date and the guy was fine he determined we need a new ice maker. I was quoted $695 in the next day or so. The part is $100 maybe less. Another company came out, and was able to get it working for $250. If we need the part later it will be another $90. I had to eat their service fee but still came out with functional icemaker for way less. I was honestly shocked at that nearly $700 price tag. No thanks. read more

Our freezer stopped freezing. Tech came out same day and replaced the control board. A week later, something else went wrong with the freezer, and the tech was honest that the repair would be more than just getting a new fridge. I appreciate that he didn't try to get more money out of us. read more

Alex and Shakir were knowledgeable, reliable, and all at a great price. They got me out of a rough patch when my LG washer went out and got me back up and running in no time! I'm thankful for them and for having a great go-to if my appliances go down. Thank you again! read more

Alex was super responsive and helpful. He fixed two issues for us and explained the problems and solutions clearly.

Smart Step Repairs responded quickly and was able to get a technician out to my house on short notice. I had a small issue with something stuck in the dryer and Alexei resolved it quickly and efficiently. Great customer service, communication, and reasonable prices. I recommend Smart Step Repairs for any appliance repair need you may have. read more

Repair was quick and efficient. Technician came here, diagnosed the problem and had the part to fix.

Alex came in right on time and diagnosed the problem almost immediately. He replaced a cracked part in the washing machine that was causing the drip as he already had the part handy. The repair was done in less than two hours and my washing machine is up and running again! I've used them before and I will use them again! Thank you read more

Highly recommend their services. Needed a repair to dryer and fridge. Got an appointment next day, Ordered parts and had both appliances repaired within 4 days. The tech was very professional. I'm completely satisfied with their service. read more

Service done as requested, on time, friendly technician, no issues. Would call again.

Alex S. is fantastic! He called me ahead of time to ask if he could visit ahead of schedule, and was able to assess and repair the inner pulley system of my dryer. He helped me understand the issue, gave me some options for repair/replacement/maintenance, and gave me a sense of cost up-front. He's excellent! read more

Alexey was very professional. Focused, competent, personable. Service operator also quite prompt and professional. Highly recommend SSR. read more

Our oven door was not functioning so we hired Smart Step Repairs to have it fixed. Alexey was very knowledgeable and friendly and helped us fix the oven door quickly after we ordered the parts. read more

Both technicians who worked on our oven were prompt, friendly and efficient, explaining the work they were doing. Very happy with their work. read more

Alex provided excellent service and repair of our microwave and dishwasher. he explains things.

I had broken my dryer drying sneakers which lodged between the drum. I had used Smart Step before with great success. There phone service answers at all times so I did not have to wait hours for a reply. Alexi came out diagnosed problem. Removed all parts which where damaged and ordered parts. They were upfront with costs . Since I love this dryer and washer I decided to repair even though cost was over $500. In a week after ordering parts Alexi returned on schedule time fixed the dryer and replaced all parts. Since I was a returning customer I got a nice discount. DRYER works fabulously! I will definitely used this service again. read more

Rapid, fair, accurate service. Our refrigerator stopped cooling suddenly, and Smart Step immediately responded with a fair quote. They came ahead of when the said they could come and rapidly went through the options. Would absolutely call on them again for my appliance repair needs. read more

Great seevice, Alex quickly found out what's wrong with my dryer. After receiving the parts needed he quickly fixed it! very happy with the service. thank you read more

I called for an appointment on a Saturday and was booked 2 days later. Alex came on time and was quick and efficient. I will use them again for future needs. read more

Constantine replaced the drum baffle in my gas dryer and also checked a stove problem....Very happy with the service. But would prefer mobile credit card processing. Had to use a check, which I don't like to do, because their Venmo wasn't working. But I do have a question, why are some of the reviews here from out of the DMV, like Las Vegas, another has Chinese characters for the name, etc. read more

Fast responses, prompt arrivals, and great customer service. The team members who showed up were all very polite and explained everything to me. They came to diagnose a dryer that stopped working and came back to fix dryer motor and washer suspensions. Now when I wash clothes it doesn't sound like the whole unit will fall through the floor! They also moved the unit so it's now sitting level inside the new washer pan - I've needed that done for years and other people who came to service the dryer couldn't manage it. I recommend this company and would call them again for other appliance repairs. read more

The team at Smart Step is as professional as they come, but with a local proprietor feel. Damir is efficient and communicative. The 2 month warranty is also reassuring. We will be calling again if the need arises. read more

This review is for the customer service as I was able to make the repair myself. Reached out via Yelp to set up a service call and was contacted quickly with relevant pricing info and next day availability. I asked for a different day and again received a quick reply with available appointments to fit my needs. I ended up fixing the problem myself and when I reached out to cancel the response was positive- 'that's great, let us know if you ever need us in the future'. If their work is as good as their customer service I can see why they have so many 5 star reviews! read more

Extremely responsive--able to address our problems within 24 hours of contact. Give honest evaluation of whether it is better to fix or buy new appliances. Appreciate that! read more

We called Smart Step when our dryer stopped blowing warm air. Our tech, Alex, was at our house within 30 minutes of me making the call (on a Saturday!). He quickly diagnosed the problem with the dryer, gave me a reasonable quote, and within about 90 minutes the dryer was fixed for the price that he quoted. He even cleaned out lint and dirt that had gathered in the dryer unrelated to the service issue. Service was extremely prompt and very professional. I could not recommend Alex and Smart Step enough! read more

Our stove, dishwasher, and fridge (ice maker) all broke in a short period of time. I called Smart Step and they sent someone out to diagnose the issues. I paid them the nominal fee they charge with the understanding that if I hired them for the repairs, it would be deducted. Smart step called back a few days later, as promised, with a quote. I agreed within 24 hours (after consulting with my wife) that we would have them do the repairs. They came at the set time, completed the repairs quickly, and charged me the exact price they told me. It wasn't cheap, but I am very happy with the work and they were very easy with which to do business. I will hire them again if I need appliance repairs. read more

Okay thank you for your help Today you can make the difference That is why you are to be a got choice read more

This is a followup to a negative review I gave them re the repair on my clothes dryer. Since then, they not only refunded my money but fired the techs who who came to the house. Clearly this company stands behind its work and A1 rating. read more

Came quickly, diagnosed and explained the problem right away, and fixed it within the hour.

Smart Step diagnosed the issue with my washing machine, ordered the part, and Alex came for the repair. Very professional and polite service. Alex also checked the temperatures in my fridge and freezer for no additional charge. read more

Called Smart Step this morning about our wine refrigerator not cooling properly. They set up an appointment timeframe of eleven to one today, and the technician (Dave) showed up at 12:35. After diagnosing the problem, Dave quoted two options along with relative prices. We opted for repairing with no warranty. In less than an hour, Dave completed the job and demonstrated that it was working again by showing us the pictures he took of before/after of his temperature readings. The refrigerator continues to decrease back to the normal temperatures, and it should be back to normal within a few hours. Here is hoping that the fix continues to work. Dave also did an excellent job of cleaning up after himself and was both professional and friendly throughout the appointment. This was a very good experience. read more

The repairman was fast, friendly and super efficient. The water filter on my fridge was stuck and he took care of it easily. Thanks!

Great, professional service! Repairman was explained clearly his diagnosis of what was wrong with my aging dryer, how to fix it, and the cost involved. The repairman was courteous, respectful, and didn't leave a mess behind for me to clean up. read more

My GE refrigerator quit working. The tech came, immediately diagnosed the problem, ordered the part and installed it. It took a few days for the part to arrive and they were able to speed the delivery so that the frig could be repaired before I left town. Well Done! read more

My dishwasher was leaking and they were able to get someone out there within a couple of days. Sean diagnosed the issue right away and was able to fix it in no time. I would definitely recommend smart step and will contact them again if I need other appliance repairs. read more

Their website specifically lists my zip code as an area they service, but when I called they said they don't service this area. I don't appreciate the waste of my time sitting on hold waiting to be told that. read more

I have an LG dishwasher that needed repair. I called Smart Step Repairs because they are local, have mostly great reviews and their website claims: "Our company offers shockingly low rates for speedy, high-quality service." I will say that the technician came out promptly, was professional and quickly identified a problem. It took a few days to order the part but the repair was done professionally and quickly (less than 30 minutes). However, I found their prices to be quite high. Almost $500 to replace a gasket. Also, the payment was requested to be made to ABV Systems and the receipt address indicates Brooklyn, NY, not local as advertised. I am left confused about who this company is and where they are located. read more

I found Smart Step Repairs from Yelp reviews. I contacted them explaining my refrigerator door would not close properly. Victoria responded within an hour or so and provided me with the service information. So I decided to call and make the appointment over the phone. I told her I am not sure if the refrigerator was worth the money to fix so she asked me to send her pictures and she will discuss the problem with the technician. Hours gone by, I thought she forgot about me. She contacted me at the end of the day and recommended me buying a new one instead of fixing the door. I was very surprised to hear that and grateful Victoria was honest about it. I will definitely give Victoria a call for my next repair service!! read more