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    SmartMotors

    4.6 (217 reviews)
    Open 11:00 am - 5:00 pm
    Updated 2 months ago

    Services - SmartMotors

    Car buyers

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    Reviews With Photos

    Francine L.

    Brian was extremely helpful. His friendliness and trustworthiness made getting my car a breeze! I didn't feel haggled into a new car, which is what I worried most about auto salesmen. Would recommend this business time and time again. Ask for Brian!!

    2013 Toyota Yaris LE, 93K miles
    Arthur M.

    We needed a reliable yet fuel efficient car that wouldn't break the bank, and Brian Ponce delivered. Brian pointed us to a nice 2013 Toyota Yaris LE that has only 93k miles. He was very helpful, and the whole process was very straightforward from start to finish. We were in and out in 3.5 hours. Highly recommended!

    Savannah B.

    My husband and I were looking to purchase a Toyota Tacoma. I found a listing for one from this dealership, through my credit union. Right away Brian Ponce contacted us after we showed interest in the truck. His customer service was fantastic, he explained the whole process and even made accommodations for my husband and I to see the truck after normal business hours, due to our work schedule. This was my first time making a purchase of this sort and it was such a breeze. I highly recommend this company and especially speaking with Brian if you are in the market for a car. Thank you again for making the whole process super easy!

    Jeris T.

    OMG I don't know where to start. I've been following this company's instagram page for a couple of months now. I finally took a chance and contacted Allison on a Saturday and explained my financial situation. Allison assisted me, and made sure the car buying process was smooth and really worked hard in getting me financed. Even on her off day she made sure I was taken good care of by Miguel. Miguel is also awesome and made me feel welcomed in their establishment. All this to say....TODAY I brought home my vehicle and I am forever grateful for Allison and her team! Thank you Thank you Thank you!

    Cecilia O.

    i am beyond thankful for this business. I was able to purchase my first vehicle without a problem! I have gone to so many places and left unhappy. Well not today!!!! Thank you so much for your help. I am one happy customer.

    Date of purchase
    Miguel G.

    **UPDATE** Tried to update original post... maybe this will be tagged in it. Original post is of "hood latch" complain... Taylor reached out to me and after a couple of calls and text messages he sent me to shop to get problem fixed! Took care of the bill! Awesome! Thanx for keeping it real!!

    Brian
    April M.

    Repeat Customer. I would like to show some appreciation to Brian. He sold me my first vehicle after coming back to the states from living in Guam. I had no prior history, no permanent address in California(healthcare worker) & I know that he took a chance on helping me find a car. I bought my first car from him at the beginning of the pandemic and I I was able to return to him for another purchase recently. I drove from San Diego just to do business with him because I really appreciated his help the first time. Words cannot express my gratitude. Thanks for being awesome Brian!!!!

    Suv car

    The best customer service ever! Miguel helped me out with getting a suv with an awesome price. And was so patient. Thank you so much. I'll definitely be referring my friends and family! (:

    Brian was very helpful, kind, and had a great attitude throughout the whole process! We were super lucky to find a perfect family car and he got us great financing options. Definitely recommend coming here for your next purchase!!

    Roger G.

    Very happy customer, After other dealerships wasting my time. I finally found the right place, for awesome customer service, plus Brian Ponce was very paitience no rush gave me my space to think about my decision. Explaining every step with the finance paperwork. In which other dealerships refuse to help. No auction vehicles here carfax to prove it. Appreciated the help Brain will definently bring my friends to you.

    Brian and two happy customers
    Jessica T.

    Long overdue review. Purchased this Toyota Highlander with Brian back in November as an upgrade to my previous SUV. It's given me no issues for the miles and how long it had been sitting on the lot. Drove this SUV all the way back to the San Bernardino Mountains where we're from and it was perfect. It's made it through one winter already no problems. This thing eats snow for breakfast, lol. Schools First CU worked fluidly with this dealership and we were on the road with our vehicle in less than 3 hours. This was my first auto loan I've ever taken out and Brian made me feel super at ease throughout the whole process. 100% recommend DriveSmart as a dealer and Brian as a salesman.

    Wow! The best car buying experience we have ever had thanks to Brian. Just wanted to say thanks for awesome customer service and stellar whip. We are stoked on our new car. Very honest place of business and I would buy here again hands down.

    Late Valentine's gift

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    6 years ago

    Brian was great in helping us with our 2007 F-150. I would recommend Smart Drive Motors

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    7 years ago

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    3 years ago

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    6 years ago

    Allison was amazing ! She was soo helpful and easy to work with . Will definitely be going to her in the future !

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    7 years ago

    Great and friendly service!!!! Talk to Brian! Would definitely recommend this to all!

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    Page 3 of 6

    Ask the Community - SmartMotors

    Review Highlights - SmartMotors

    We needed a reliable yet fuel efficient car that wouldn't break the bank, and Brian Ponce delivered.

    Mentioned in 56 reviews

    Read more highlights

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    Generation 1 Motors - The beauty that I purchased

    Generation 1 Motors

    (8 reviews)

    Amazing service Sergio de la Cruz finance manager help me out real friendly patient he really…read morelooked out thank you man. I bought a 2008 scion.

    Yes this review is being made 1 year later. I went on their website and I was interested in a bmw…read morethey had for sale. I entered all my information and a while later gus called me asked me how much I had for down payment, I told him I was willing to put $6,000 down he says ok I'll call you back let me check and see if I can pre approve you. He calls back says look I have a way better car for sale also a bmw. I loved the car it was really nice and clean. So I drive all the way there. And the car isn't even there. So I still end up doing all the paper work gave $6,000 down for a car that I only have seen pictures of. I know stupid me... They gave me a loaner car I had for a couple days finally the bmw was ready for me to come pick up. First couple days everything was ok then I noticed a lot of smoke coming from tail pipes. I took to bmw in Murrieta they informed me yeah we recommend a whole new motor. $35,000. Never going to happen so I contact Gus he's like bring it back we will take care of it for you.. I get there and Gus has me talk to another guy who was not even trying to make it right with me I basically had to tell him I would pay half of the cost to fix this car I just got. For $6,000 down. He finally agrees they keep the car supposedly took it to be fixed I highly doubt it.. cause car still had smoke coming out tail pipe. And check engine light came on driving back from picking it up here we are now a year later and the car has giving me nothing but problems. I think they knew what they were doing and passed the shitty bmw onto me instead of letting me get the one I originally was inquiring about

    Pacific Car Center

    Pacific Car Center

    (6 reviews)

    We had a great experience with Pacific car center!!! Mike and his partner were such nice people…read more We got a nice deal on Honda crv for our son and we are happy. We will recommend to friends and family. !!!!Thank you Mike for being such a nice person we enjoyed our conversation.!!!

    I'm not fond of writing this review but I write it in the hopes that someone reads and makes an…read moreinformed decision about this business practice. About a week ago I went to check out a Subaru Forester and asked if it had any issues, I was promised that the car had no issues and ran smoothly. Mike was polite enough to allow me to take it to Fairmount Tire and Brakes for an independent vehicle inspection. However, already while driving the car I hear a loud groan while revving the engine past 30 miles an hour, a sign of a bad wheel bearing. Sure enough I get to Fairmount and I am shown that the car has a bad front left wheel bearing, brake pads that are almost completely eroded, tires with cracks, and more issues. Repair costs were estimated to run in the thousands. So I go back and show Mike the diagnosis that I got from Fairmount. I took the day off of work and don't want to go back and forth to see this car again or need to get another inspection, so I tell him I can take the car today if he knocks the repair costs off the car. Mike said he would have to check with the mechanic and get back to me. Okay, whatever. So after a few days of me having to call him to check on the car status -- he never calls back -- he finally tells me that the car was checked and it passes their (his shady dealership's) standards. He offers me a measly 200 bucks off the car price, ridiculous as just the part alone for the wheel bearing is 210, not to mention all the other issues with the car. I tell him no, but my time is already wasted. Buyers, beware and make sure to bring a mechanic or take the car to get inspected. Hope this guy doesn't waste your time too.

    Kian Motors - Me and my car the Subaru Impreza hatchback, picture taken right after purchase.

    Kian Motors

    (3 reviews)

    So my everyday car was coming of age, and I was in the market for a newer car. After not finding…read moremuch luck at other dealerships, a spur of the moment look on OfferUp led me to this fine dealership in the city of Orange. I made the drive from home to here, which took about 45 minutes one weekday evening. Once here, I was able to test drive the car. Everything seemed fine, and I informed them that all I needed was a pre-purchase inspection, and that I would buy the car cash. I showed up the next day, and took the car to get inspected at a local mechanic shop. The inspection proved the car to be good for purchase, and I went to my bank to get a cashier's check. The staff here took care of all the paperwork, and got me going in my new car in a very short amount of time. Fast forward a few weeks, and I asked them to help me expedite the arrival of my permanent plates, as I had temp (paper) plates at the time. They were able to pull some strings and get me my permanent plates within a few days. These guys are on point. This is the most seamless car purchase that I've ever had. The staff here is nice, trusting, and they treat you like family. I recommend them.

    I'm a no nonsense kind of guy and I like to get straight to the point not wasting my time. And the…read moreguys here worked with me and my personality. Everyone that worked here never tried to manipulate or play silly games with me. Just got straight to business. I made an offer we went back and forth a little And I may have given them a little extra but overall it was fair compared to other dealers who play too many games. It's still early to see if the car is all that reliable but it feels good for now. Anyways, just wanted to give them their credit for being at least close to fair in the used car business. Because before I came here I had a couple unreasonable or disrespectful salesman, Kians employees straightforwardness earned my business.

    Cars Unlimited OC - Rusted entire rear assembly

    Cars Unlimited OC

    (8 reviews)

    Purchased my first car from here. From the start very welcoming helpful and direct. Was very…read morestraightforward and honest. Couldn't be anymore pleased with my experience here. 10/10

    JFC! **BUYER BEWARE**…read more Found a car we liked on a car app, but the car app later said it was sold. Then "Omar" TWICE confirmed over text message: "We still have the car." We drove 1.5 hours to see/buy this car. I walk into their office and ask the only salesman present "do you have any hybrids?" ***As an experienced used car buyer, I was disappointed when the answer to my simple yes/no question was "what price range are you looking for?"*** This is the question I was asked by the only salesperson present, instead of asking me something like "which car make are you interested in?", or if I was interested in a "sedan or an SUV"--or really ANY question about the CAR I wanted, besides how much MONEY I wanted to spend (which actually has nothing to do with the car itself). I replied with the exact same question I had just asked, "do you have any hybrids?" Then his answer was "I have one Ford hybrid." I then asked about Toyota hybrids (which we had been told was still available). His response was "sold two days ago," as the app had informed us. These people are CLEARLY *deceitful predators* looking to rip people off however they can. I am an experienced used car buyer. It's easy to tell when the salesperson is focused on getting me the exact car I'm looking for, or when they are focused on how much I'm willing to blindly spend. The difference is customer service VS. customer exploitation. And I get the feeling they DID have the car we were looking for, but perhaps the salesman present at their E. Chapman office concluded that he could probably get more for their Toyota Hybrid from some schmuck that will gladly announce how much money they are willing to spend/overspend as soon as they walk in--because the truth is: shady businesses look for suckers to exploit. Car dealers talk to prospective customers daily, so they know what suckers look and sound like. I didn't fit the profile of a sucker, which meant they had no car for me to buy from their very limited inventory. Small inventory is another tell-tale sign that these people know exactly what cars are in stock, and which got "sold two days ago." Not a good look. Cars Unlimited will shamelessly waste a prospective customer's precious and limited time. It seems like they hope to sell the few cars they have, only to the suckers that announce how much they are willing to get ripped off. I also noticed most of their glowing "5 star reviews" are from people with few, if not only 1, review. Pretty sure their good reviews are paid/fake. Buyer BEWARE. Too many dealerships to visit the shady ones.

    SmartMotors - carbuyers - Updated June 2026

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