Great service and yummy food. Dantes (sp?) was very personable and made us feel very welcome. We will definitely be going back

I went here last Friday at around 9pm. The lobby was dirty, not a clean table to sit at. The cashier was dissembling and cleaning the drink machine an hour and a half before close. The food was good, but we ended up taking it home to eat since the restaurant wasn't clean would have preferred to eat there and enjoy some hot fries. read more

Food was okay but DO NOT WASTE YOUR TIME. Go to McDonald's! The employees have such horrible communication. Orders get messed up, people are angry waiting 30+ min for their food. A customer went to McDonalds, got food and came back before their friends got food! Mind you, my food wasn't even hot when I got it. It had been sitting under the heat lamp so long. If you work here, word of advice, QUIT! GO somewhere else where they care about their business and customer service. read more

I ordered from this location through DoorDash, Destiny, an employee from Smash called me back and said they did not get there truck delivery and had no egg buns or fries. I told her that it was ok 2 of the burgers were Keto and needed to wrapped in lettuce and tots would be fine. She said no problem. Note- I also noted all of this, as well as preferred options and instructions on the app itself. When I got the food it was all wrong, disgusting looking and thrown in a bag with grease all over the items and multiple receipts! I called the store and spoke to Manager Wayne who was apologetic and kind on the phone, he immediately asked how he could make it right, which was the only thing "right" that Smashburger did! I love Smashburger food, just not at this location! read more

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Except for the tasty burger, this place was terrible. The floor was dirty, every table was unclean, there was ice and water on the floor making it slippery, while the boys working there were oblivious to all this. They stood there laughing with there friends. The BBQ salad was swimming in dressing and topped with fake tasting greasy onion rings from a can. Have lunch somewhere else. read more

Honestly kind of disappointed... I was so excited to take my bf for the first time because I tried it somewhere else and loved it. Today.... was bad. We got there and the employees were just standing there talking and laughing while a ton of tables were filthy... we ended up sitting at a dirty table... Next, the fries were Rock hard and tasted as if they were fried more than once. Extremely dissatisfied and I won't be coming back again. read more

First time at a Smashburger for both my husband and myself. Kailea was super patient helping us choose, explaining their unique items. Finally made our decisions and Kailea tells us she has given us a discount for being here 1st time. Everything came out quickly, hot and fresh. Really appreciated the personal service and good food! read more

First, let me say that I love Smashburger. That being said, I can tell you that not all Smashburger locations are created equal. This particular location does not live up to the standards of just about every other Smashburger store anywhere. I went with wife and another couple and it was their treat because I'd helped them get their new Kindle set up and we thought it would be a good idea to check out the newly opened Smashburger at Happy Valley and Lake Pleasant Rd. Very disappointing considering that we drove from Buckeye to Peoria for a little treat from a burger joint that we had previously just raved about (99th & McDowell). Right off the bat I KNEW that this was going to be a bust. When we ordered we were told that there were no fries left. UH? REALLY? This was at 5PM and there no french fries at a burger joint? That's like going to a fish & chips place and being told there were no chips. Who the heck does the ordering for this place? Secondly, I was going to have a beer with my meal but guess what - NO BEER! Again, I beg to ask, who the heck does the ordering for this place? And lastly, it seemed like it took FOREVER for our order to come. I mean, if you are just cooking 4 hamburgers with no fries, how hard can that be? I was expecting to be told that they were out of hamburgers or buns. The long wait for our food to arrive seem odd, especially when there isn't any crowd to speak of in the store. But the thing that really chapped my hide was when I went up the soda machine to refill my drink, I looked in the kitchen and saw that NOW there were orders of fries coming out to be served! If I were working at that store and had customers that had been told there no french fries, I would have certainly offered some complimentary fries to those that wanted them, wouldn't you? As I said, I really have high praise for Smashburger, just not this newly opened store in Peoria. It's a bit out of my way but I'll stick to the store in Avondale. read more

We arrived after 6pm, during dinner rush hour to a small, fast-moving line. While the menu seemed limited to about half a dozen burger choices and handful of other meat/non-meat options, the product finished with surprising flair. I had the BBQ bacon cheeseburger (minus cheese in my case) and rosemary-garlic sweet potato fries. Let me say, THIS burger had that char-grilled black crunchiness you think of when biting into a perfect backyard burger in the mid-summer, with all the flavors of top-grade, savoury flavoured Angus beef. Juices and oils dripped like rain off this sandwich. For a fast-food joint, I never expected a simple order of sweet potato fries to have so much punch, either! Ketchup was hardly needed, though I may have recommended a nice aoli dip to go with them. Staff were mostly young teens, though surprisingly cheerful. The cashier girl even made it a point to come to our table to ask how we liked the meal and if this was our first visit in. As we leaved, every available associate either thanked us for coming in or wished a good evening. If you have the zeal of a deprived, starving carnivore, make this a definite destination. It's a rich, meaty hamburger that doesn't disappoint! read more

Great lunch today. I desperately miss the nutter butter shake but the new peanut butter shake is a great replacement. My bunless burger and sweet potato fries were great as always. The smash staff was having a good time working together. The restaurant was really busy with local school teams and they were smiling and playing with each other. It was nice to see a great team of employees having fun. My only thing is I question their idea of a 1/2 pound burger. I make them at home and they're A LOT larger. I opted out of a double to get the 1/2 instead and got what I consider a normal burger. The line was far to long to get into again and order another read more

This was our third time visiting this Smashburger, each time has been a wait, but its new so its to be expected. Tonight, we waited for 55 minutes to get our meal amongst screaming children and loud teenagers. When our burgers finally arrived they were cold and dry. Never again will I eat here, in fact, if I could give this place less than 1 star I would. read more

All I can say is that in my 5 visits to Smashburger, they have never ONCE got our order right (and theres only 2 or 3 of us!) The food is EXTREMELY over priced. A burger, fries, and drink will run you $11. Their fries are not good. And while their burgers are tasty, theyre just too small. 5 times was one too many. Will not be giving my money to this business anymore. read more

Our family of 7 came here to eat this past Friday on the 12 cent anniversary promotion. Although the line was long...to be expected. .the service was AMAZING. Huge shoutout to Joey at the front being helpful, personable and lighthearted with his guests in a long line. Also huge shout out to Wayne running the food and dining area. He was so pleasant and kind, what a gentle soul. We watched you working so hard on a crazy day. Ps...The food was GREAT too. Like always! read more

Awful. One person on the register and manager walking around stocking beer, I feel as though she should have jumped on the 2nd register to help move the line quicker. After about 20 min in line we finally ordered. When our burger and smash fries arrived I was immediately taken back by the excessive amount of grease. I'm all for a good ol' greasy burger and fries but this was disgusting. The entire bun was soggy and the paper underneath was a puddle. I immediately notified the manager who apologized and said they must have forgot to drain them. She offered to have a new one made. The second one was not as bad....but still not great. Needless to say we will not be back. $15 for that was a huge waste. The best part of my meal was the Diet Coke. read more

Meh...keep coming back because the kids like this place, but the fries are always stale and cold, the burgers are boring and too salty for my taste. Smash burger means just that....smash the burger and all the juice is gone, and I'd rather have a juicy and tasty burger...may be good for some, but not for me. By the way, their haystack onions are delish and the employees are very nice :) I would prefer to spend my money at Five Guys though. read more

priced high for what you get. staff is fine at order desk but when got food home missing an. entire burger. food placed in a tiny bag near spilling out. if you go to tak out before you leave open your bag and double check. I'm not going back read more

This was my first time there and was a bit skeptical of this location after the reviews. BUT my burger was fully cooked, and my fries and onion rings were freshly cooked. The whole order was out fairly quickly and the service was good! The manager checked on us in the middle of our meal to see if everything was good. The girl who took our order had a big hickey on her neck (tacky) but other than that the food was delicious and service was good :) can't wait to go here again! read more

Smashburger - My boyfriend got the BBQ burger (top) and I altered the club burger to my liking (bottom) - Burgers Near Me - Peoria, Arizona

I typically don't eat hamburgers when I go out to eat. I can make burgers at home, after all. And I make a pretty mean burger mind you. I like to just throw on whatever I am in the mood for at home. Avacado, spinach, egg roll, sesame roll, hot mustard, and don't get me started on all of the wonderful cheeses! Sorry, I got excited there for a moment. Let me get back to Smashburger. I bring up the customization because I can do that at Smashburger. It is nice to look up and just mix and match beyond mustard and ketchup. I have mixed and matched with everything. I have even tried Frank's Red Hot with goat cheese. Let's just say some things are better than others but at least I have the choice. But if you get just a plain All American burger, then you are still in for a treat. Juicy, hot, and just overall sumptuous. It sounds redundant to say this, but this is a great place to get a burger. Beyond the good burgers they make a pretty good hot dog. My daughter eats them when we go there about half of the time. I am glad that she can't finish them most of t he time because Daddy doesn't believe in wasting food if you know what I mean. Make sure you grab a basket of fries as well, they are pretty darn good as well. I personally like to throw on some chili and cheese. If you are going to eat out you might as well go all the way! I haven't had a chicken sandwich here yet but my wife has eaten the black bean burger several times and likes it with some Smash Sauce. She throws on some odd sides but when you aren't eating meat, you have to get creative. I always like to put in something about the establishment and its staff. They are pretty good to go. They can't help the fact that the line is out the door most days but they do a really good job of keeping the speed up so that the line is moving well. The facilities have been very clean each visit and I can only imagine that isn't an easy feat considering the traffic that must go through there each day. Everybody I have interacted with is very nice. They move quickly so you really can't get a word in to often. Understandable. My biggest gripe has nothing to do with the local staff and that is price. It isn't cheap but I guess it is a somewhat higher level burger joint. I could go to the McDonald's across the street if I wanted lower prices. I could also eat asphalt on a bun. I wouldn't do either. My wife just reminded me to mention the fried pickles. Yeah, she eats the weird stuff. read more

When we got our to-go order home, there was food missing. We had not gone to smash burger for about 3 months because they had said they could not get orders to people for 30 to 45 minutes. We paid for our order up front and when we get home we find items missing. Pass on this place. read more

My Cobb salad I ordered smelled awfully bad, and looked like it wasn't fresh at all.. I didn't dare eat it.

Home of the overpriced burger but we go anyway if that says anything. It's located in the corner of an awesome mini mall with Italian, Chipotle, Greek, sushi and a paradise cafe so there are a ton of options! read more

We have been to this location before but this trip was disgusting. To start we got there at 11:30 and there was a table in the back full of dirty trays which had to be from the night before. On another table in the middle of the room the employees had left their jackets and backpacks. Finally we were sitting in a booth where w/o could see behind the counter. There was about 8 to go cups that had come out of the cup holder and were laying on the floor. 3 employees walked around them and left them on the floor. The manager came yup and picked up the cups and pushed them back in the cup holder, turned around looked at me and walked off. read more

If you love waiting over 35 minutes for your order to be wrong, this is the place to go. Terrible service, burger wasn't cooked all the way through, fries weren't warm. Awful. So many employees simply saying sorry to everyone for the wait. Not worth the wait at all. Will not return. read more

Wow!! Sooo yummy!! First time eating at Smashburger....tastiest Burger I have eaten in many years! My husband really liked the skinny fries too...I prefer thick cut fries, so I wasn't too thrilled about them. BUT...I will go back to SMASHBURGER whenever I want the best burger in town :) You HAVE to check it out! P.S...I see in other reviews that the service was rated low....happy to report...the service was extremely good!!!! read more

We were moving into our new house and needed to order something to pick up quickly. Smashburger it was. The online ordering system makes it super quick and easy. I did a create your own with blue cheese and grilled onions. My husband did the truffle Swiss. We also got haystack onions. Those are addicting. We will def go to this location again being that it's right by my new house. Yummy and fast!! read more

Staff is friendly and my order was correct. However our burgers and chicken sandwiches were obviously cooked hours before we ordered. Cheese was so gross from being melted on it hours prior. Kids chicken fingers were good and fries fresh. 3rd time we've ordered from here and all the same. Never again. $51 wasted. read more

EXCELLENT customer service and they bring you your food fast!! Great burgers, fries, and shakes. What's not to love? Also they have gluten free buns! read more

The overwhelmed staff does warn you after you order that it will be a half an hour wait for your order. There's the bright spot in my visit. The staff appears to be working hard to complete orders but three people working during a Friday night rush time? Management is to blame for long wait times and cold food (mine was cold). I've been to other places that can handle the staff shortages and places that can't. If it is supplies,staff and bad management then I guess the place will be going away. At this zip code there are 1000's of people looking for any place to get a reasonably tasting,priced meal. read more

Dominic took my order and got everything correct. My order was very complicated and I know it's easy to misunderstand when an order is placed over the phone. They continue to get my orders on point and provide the best customer service. read more

Order the triple double without the cheese sauce. Cheese sauce is salty and tastes like plastic.

We really enjoyed our burgers and the Salted Carmel Shake sooooooo yummy. Manager Dontez is displaying pride of his job and a natural Leader to his team. read more

Do yourself a favor and get the Colorado burger while it's still available!!!! SO GOOD!!!! I've been to 5 star restaurants and their burgers were no where near as flavored as this!!! Only reason why I'm giving 4 stars instead of 5 is because of how long it took. I ordered my food to go and expected it to only take a few minutes. 10+ minutes later I finally got my burger, and that was the ONLY thing I ordered. No changes to it, no fries. Not sure if that is the norm for to-go orders but I've always thought those were supposed to be quick. read more

We should have heeded the warnings before we came here. Ordered the spinach, balsamic, and goat cheese burger. The burger came out without balsamic and no goat cheese. They were out of balsamic yet still brought out the burger. I asked them if I could have something else since they were out of what I ordered. They kindly said yes. After about ten minutes, she come back out and says, "we actually have balsamic, would you like that instead?" She then brought out the burger with balsamic on it, yet it was missing the goat cheese. I'm not sure why they would bring out the incorrect order, TWICE! Thankfully they gave me a refund, but that's the last time I'll be there. The food is overpriced considering you can go to other burger joints for cheaper and a much better burger. read more

The food is always great!! I got a salad for the first time and it was delicious. My boyfriend is obsessed with the burgers and smash tots! We had amazing customer service from Dontez and all of the crew. The shakes are always a must too! read more

I wish I could give it 0 stars. This place is disgusting!! I made the mistake of looking up at the lamp over our table it was filled with what I assume was dead bugs and you could clearly see a French fry in there too. I made another mistake in using the restroom while I was there and let's just say I will never go to this place again. read more

Screwed up order. Appears to be high. Should do better for $7 hamburgers. Geez. Definitely won't be going back. What a waste of money.

I'd rate this a solid 3.5 stars. Went for our first time for lunch on a Tuesday. It's a counter-type order place. You get a number and they bring food to the table. Drinks are self-serve. The girl at the counter was very nice and answered our questions about the menu. We ordered the Arizona smash burger, the All American Smash burger, 2 drinks, an order of smash fries and an order of sweet potato smash fries (which are both flavored with olive oil, rosemary, and garlic, though you can also order regular fries). Our kids opted for milkshakes. The burgers: My husband thought his was really good. It had spicy cheese, jalapenos, guacamole and other fixings on a wheat type bun. I thought my All American smash burger was just about PERFECT. I ordered it without any ketchup or mustard, so i could really taste it. It was the best burger I'd had in a long time, just succulent and juicy and with a good meaty flavor. It was so juicy, I had to use a napkin to clean up after every bite. The patty had a bit of that nice crust you get on a flat griddled burger...I think they cook the patty in butter, though I can't say for sure. The soft, shiny egg bun was part of the burger perfection, so soft and pillowy, but holds up to the juicy burger. Just awesome. I will likely order this burger every time I go back. The fries: Here's why the place gets less than 4 stars. The fries were a bit of a let down. They couldn't stand up to the burger. While okay in taste, they seemed overly greasy. I wonder if they were heavy handed with the olive oil part of the olive oil/rosemary/garlic flavoring? Frankly, after the juicy burger, the fries just seemed too rich and greasy to eat. And I LOVE fries. I hardly ever leave a stray fry behind, but I just could not bring myself to eat many of these fries. Next time I'll get plain fries and see if they're better. As for the portion size, I'd say one order of fries could be shared by two. One basket is almost the equivalent of 2 small fast-food orders of fries. The shakes: made with Haagen Daaz, and super rich and delicious. The kids loved them. Service: Excellent. Bottom line: They have AWESOME burgers and okay side dishes. It's worth a trip back now and then for those burgers. You're looking at spending about $10-12 per person if you each get burger, drink, and fries. Reasonable value for such a good burger. read more

This place is run by children that don't care to be there. The quality of food has gone down big time. Disgusting food that was clearly not cooked at proper temperatures because it was soaked in oil. The manager tanner was rude to my 4 year old!!! GROW UP read more

Favorite spot for high quality food during the lunch rush. These guys treat customers like family and take care of all the details to make sure your food is perfect and you enjoy your meal. I'm very impressed with the new management. This is good food, fast, that is a huge leap above "fast food"... Love it! read more

Smashburger - Smashchicken avocado club with sweet potato fries! - Burgers Near Me - Peoria, Arizona

Went into a practically empty restaurant on a Saturday and a frantic young man. As my family was reading the menu he rushes up to the front since no one was there for a while after being there. He stats" just so you know we are super busy and it's going to be like 45 mins". In a totally rude tone of voice. Then proceeds to say "just so you know and walked away." And repeated to his coworker standing at the window outside the kitchen I told them that it was going to be 45 minutes. There was literally one table eating and another table waiting for food. Not quite sure how they were so busy at a fast food joint that justifies 45 mins wait. This was the worst in a long history of bad services so we are done. read more