Just left this place. We ordered a grilled chicken sandwich and bacon cheeseburger and large fry. THE MEAL WAS TASTELESS! LOUSY service. FOOD SUCKED! STAFF were not nice. NEVER AGAIN! read more

Literally the nastiest, soggy, cold, burnt burger I've ever had. Burger King would have been better. Heck, DQ has better food.

Overrated n Highly priced I ordered Crispy chicken burger wgich cost me 6.40$ i literally got chicken burger with nothing in it No lettuce no mayo no cheese and the burger is small than the usual ones Ordered smash fries whic are too greasy Have to literally hold them with napkin and eat read more

I was killing time and popped into Smash Burger. So, so good. Super clean, quick and delicious. I got a single bacon cheese with smash fries. Yummy! Let's for a second talk about these fries, uhm, yeah they put regular fries to shame. Cooked in olive oil, seasoned with rosemary. Delicious. read more

Smashburger - Burgers Near Me - Prosper, Texas

Burger was great. The haystack onion straws were good. The french fries that we did was cold. Generally smash burgers shakes are nice and thick. These today or not. Especially during the Covid-19. The place needed to be cleaned. the tables needed to be sprayed down and the floor needed to be cleaned. Both were not done the entire time we were there. The door handle should have been clean and they were not. read more

Mike is a great manager took care of us. Thanks. Burgers and fries were great did not take long to get.

Should have taken heed considering all the bad reviews as I ended up with food poisoning last night after dining here. Thankfully my kids were unaffected as they had chicken tenders instead of a burger. There are plenty of other burger places to get your fix. Not worth it. read more

Quality of food had dropped so much. The meat wasn't seasoned , dry and bland to be frank. Bread , no flavor and to be honest store bought bread would have been better. Fries okay. Best thing was the milk shake , hence the 1 star. read more

I ordered the club burger. It was 1 of the best burgers I've had in awhile. The condiments were fresh. Avocado was delicious. Burger had the perfect doneness and perfect amount of condiments. Tater tots were cooked perfectly as well. Customer service is good. Restaurant was clean. Glad I stopped in. read more

Smashburger - Club and tots - Burgers Near Me - Prosper, Texas

Customer service is horrible! We were not greeted. They guy at the register responded with "what do you want?"

I hate t say it because I love Smashburger's but this location has been getting worse and worse since opening. I have tried to be patient but to no avail. Today our burgers looked like mini burgers cooked a couple of days ago. I just wish you guys could get it together because I would love to continue but right now I guess it's a no brained to move on. New ownership maybe, sell before it's too late! read more

Good burger, cold fries, employees at the counter (3) all on the phones the entire time we were there. Seemed annoyed we went in to order and take them away from their phones. read more

Was here with family. Took quite a while for food. I ordered the brisket burger. The brisket was over cooked & burnt. Fries were cold and shakes were runny. Add ridiculous pricing and you have not worth wasting your time or money! read more

Satisfactory. Took me a couple of double classic smash burgers to feel full. All the ingredients were fresh and the beef was not overcooked. The rosemary fries were unique and fresh tasting. read more

Smashburger - Classic Smash Burger Double - Burgers Near Me - Prosper, Texas

Good: Friendly staff, clean restaurant, patio seating, plenty of toppings Bad: Expensive, bland food Overall: Nice place with friendly staff, but too expensive for the quality of the food I visited during lunch. There were relatively few people, so we had the place mostly to ourselves. I ordered a grilled chicken sandwich. I was a little surprised by the chicken, it was incredibly thin and tasteless. The food was ok, but for 2 people ordering a sandwich, fries, and one drink, $25 is a bit steep for basically fast food. One other occurrence that was odd was that the water from the fountain wasn't working. My wife mentioned it to one of the staff, but nothing was done about it while we were there. It wasn't a bad experience, but for that kind of money, I would rather visit a sit down restaurant. read more

Terrible experience today. I ordered their burger with jalapeños and their was none on the burger. On top of that the bun was cold. Also all the staff behind the counter was very unfriendly. Did not say thank you, did not smile, zero customer service skills. When I said thank you there was no response. If it was just a burger that was disappointing, it would be fine but the lack of customer service here is definitely a reason why I would not go back. I'd rather wait in the Chick-fil-A line for 10 minutes and get the correct food and better service. Ownership here needs to spend some time in the restaurant training their employees on how to interact with customers and make food correctly. read more

Manager and staff would not take responsibility for missing items using Uber eats. Very poor customer service from both. Manager should not be in his position. He put full blame on Uber and took not responsibility or had little concern about making this right to his paying customers. read more

They closed 20 minutes early so they can sit and talk. I can't stand places that do that. You have hours for a reason.

Worst customer service! No greeting when you come in. No thank you after ordering. One of the workers was wearing sweatpants, vans, and a sweatshirt. There was trash all over and dirty tables. The workers in the back were all laughing and talking. I even saw that one of them had air pods on while working. I never saw the two workers in the front wash their hands before putting on gloves. I have worked in the food service for over two years and know that it's not hard to do a good job and provide good customer service. I had high hopes for this place. Was my first time trying it and won't be going back. Food wasn't great either. read more

Jan 16, 2021( 1:20pm). Please review your cameras, 5 employees 4 customers. How they manage to forget my burger is the least of my problem. It's a playground with trash everywhere and the employees that deliver the food get paid to be on their cell phones. Stop touching your hair and face if your handling food. Clean clothes go a long way too - couple of the employees had dirty clothes with pet hair on it and had dirty matted hair and all I could think is it would fall in my food as they were running the food to the tables. Trash cans were full. If this is what the front house looks like, I would hate to see the kitchen where our food is being prepped. read more

The food is good. We really like the burgers and the smash tots Tonight I walked in with one young man manning the register and 3 young employees playing in their phone behind the counter. I was 2nd in-line. I even asked if he was the only one working. He answered yes then asked other to help. It took a bit before one girl opened a register. I said. I will wait for this young man he is obviously the only wanting to work. When the managers are away the mice will play I guess. read more

Food is good the service is super bad. The person who takes order is rude, no facial expression. Like you are ordering from a terrible machine who do not say a word. No hi, no repeating what you order, no nodding head, nothing. Terrible service. read more

We were a bit skeptical to go because of the reviews but our kids wanted burgers and we didn't want to go to a fast food/drive thru place. This location is still super new, there are businesses around, still opening. We ordered a kid's cheese burger and chicken strips, our kids loved them. We will come Back, prices are a bit higher than other burger places but definitely better than other places read more

Our second visit to this location and everything is delicious; great patio seating out back. I love the mushroom truffle burger with smash tots. read more

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The burger and fries are so tiny and the fact I paid $18 in total for just 2 burger ans 2 fries is insane for how small the food was. As well as it looked horrible and didn't taste great. Definitely not for the amount I paid. Waste of money read more

Smashburger - Burgers Near Me - Prosper, Texas

Horrible customer service, not friendly at all and you feel like you are putting them out if you ask for anything. Won't even honor their own Corporate coupons. Don't bother signing up for rewards. Food used to be outstanding but is now mediocre at best. read more

Worst experience ever... Both our burgers were wrong. I sent it back to be re-fixed only one burger came back. The other Burger never made it back. When I went and asked for a refund they said oh you just didn't need the bad burger? She never placed the order for the bueger to be fixed after waiting 20 min. It's a bunch of kids running the store. Very rude. Trash bin was over flowing on floor. Very nasty! Needless to say I'm eating at whataburger now. read more

This is a great new Smashburger location in Prosper, Tx right off the tollway and 380. It's a popular location so be ready to wait in line! Or, pro tip, order ahead online. Although there is a big line the kitchen is fast and had our to go order ready and under 10 minutes. Everything was cooked perfectly and the burgers were beautifully done! I had a custom burger with guacamole, bacon, extra cheddar cheese . My significant other had a specialty Burger off the menu that was also perfectly done. There are so many options here I can't remember which one she tried this time. But I remember it being gone pretty quick so that means it was too her liking. The sweet potato fries are really good, don't pass those up and give them a try if you haven't before. They have a little spice to them, I like it. Definitely not your run-of-the-mill sweet potato fries there's something special to these. This is a smaller location, not a large amount of seating, so I would be careful about planning to eat inside during the busiest hours. read more

it was so dirty, workers aren't interested in providing service. one was "sweeping" but the floor looked like it hadn't been swept in a few days, if not a week. food was alright, but we'll stop by somewhere else next time. read more

This is our go-to burger place. The menu has a great selection of options for our whole family. We love the beef burgers and the chicken as well. The Smash Fries and Smash Tots are great! They add rosemary, which makes them flavorful. I'm not a big fan of tater tots, but these are fantastic! Light, crispy and delicious. And the shakes are the best in town. They even give you the excess made while creating the shake, which is a nice little bonus. The service is alway super-friendly while keeping the line moving fast. Sometimes the line is to the door, but we've never had to wait long. If the tables look full, there are more in the back. We eat here almost every week and our experience has been consistently positive. read more

They closed yesterday at 4pm due to short staff but yet all the tvs and lights were on--- what a waste.

We ordered 3 kids burgers & two adult burgers including one gluten free hamburger with one regular fries. We received 3 kids burgers, 3 regular double double burgers and no regular fries. It took four tries to make the gluten free hamburger correctly. The guy bagging the orders wanted to argue that he bagged it correctly. They also wouldn't honor the rewards that I was trying to use that was valid. The guy at the register actually has running shorts on with his mask under his chin. It was beyond ridiculous. The bathrooms had no paper towels - men's or women's. Massive management reform is needed as well as intensive training. While we were sitting at the table eating four people came in with incorrect carry out orders. One lady had to get her order fixed FOUR TIMES. I thought the 3.0 stars on yelp had to be incorrect. Ha! Should be lower. read more

I have celiacs disease, and I ordered the double smash, with rosemary fries and paid the extra $2 for a gluten free bun. Upon getting a few miles down the road and taking two bites of my burger I realize this is not a gluten free bun, and I also noticed they put sweet potato fries in the bag. Certainly won't be eating at this location ever again. read more

It was an overall ok experience. Me and my sister walked in and there was about 3 family's in front of us in line. No big deal because we weren't in a big rush, we had about an hour. After 20-25 minutes of waiting it was our turn to order. As we walk up to the register the employee walks away and starts doing something else. Finally 10 minutes later we comes back and takes our order. We ordered and she kept putting our order down wrong. When she would repeat it back to us it would always be wrong. Finally we just gave up and went with it. All the other families there got their food after about 15 minutes, while we were still waiting. Even people who ordered after us got their food before us. We had to wait so long that we were almost 30 minutes late to somewhere we had to be. And that wasn't the traffic. In fact the place was right down the street. Won't be back to Smashburger read more

The burgers are very small and overpriced, the teenaged servers are lacking and seemed uninterested in interacting with customers. I asked to speak with a member of management, my interaction with management was not what I'd expected. The manager I spoke with seemed to have a bad attitude and didn't care about anything I had to say. read more

A few days back had a delivery of burgers and fries.. I have had many burgers from smash burger but NEVER! Had any like my past order.. totally burnt to the point they where so dry they crunched when you took a bite.. No way the cook could not have been aware how overly cooked the patty was but still sent them out read more

Bad, Bad, Bad experience. Ordered food to go. I get home, it's all wrong. Called the store, wanted me to prove what ordered. But the young man did tell me to have a nice day. Doesn't really make up for not being able to eat $7 burger... read more

Quite honestly I have a belief that if a place is said to close at 10pm, the staff shouldn't close or treat the customers badly at 9pm. We were horribly served, my order didn't come as I requested, they practically kicked us out of there even though it was 8:45pm... wouldn't go back nor recommend it to anyone.... read more

My son and I live for Smashburger! And normally, we have a good experience. I'm not sure if yesterday was an off day - 08/09. We excited saves our calories for our Saturday cheat meal. The service was sub par, while we were ordering, the young lady kept on focusing on another customer who was unhappy about her order. The hamburgers were poorly put together, and my burger had to be remade because of the insane amounts of mayo. Lastly, the tables weren't cleaned off by any means, which is discerning given our current environment. Again, off day, but wanted to share this feedback with manager. read more

The service here is seriously lacking. There were 4 people in our party and when we arrived, there were 2 families behind us. Each of those families had equal amounts of people in their party and both had food on their table and almost eaten by the time our order was out. We just ordered 3 burgers, chicken sandwich and fries. Nothing extra. They brought out half our order first - 2 burgers, one of which was made wrong, then 5 minutes later a COLD chicken sandwich. A staff member asked us what else was missing, which was our 4th burger and fries and I told her everything that was supposed to be on it. They had to make my burger and when brought to me, it was made wrong and WITHOUT my fries. Which also had to be made. As they brought them to me, I expressed my frustration and was told sorry you feel that way. How about ask how to make it right? First and last time here. read more