I like coming to this location. It's conveniently located and the customer service is excellent. The food overall this evening was good....the fries were crisp, the grilled nuggets were tasty, the berry sprite drink was sweet and good and the strawberry milkshake was delicious. My only issue was my bun on my grilled chicken sandwich. As I was picking up the top bun to put on honey roasted BBQ sauce, the bun started to come apart. As I picked up to eat the sandwich, the bun started crumbling. The bun tasted ok but I feel that it was an older and not a fresher bun. I hope at my next visit I'll get a better bun for my sandwich. read more

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Never had an issue at this place! Loyal customer since last year! Store Clean, Professional Staff. Love this Chick-FLA

Food just thrown in my bag. Nugget box left wide open and fries were upside down. Looks like they shook up the bag before handing it to me. Classy read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

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First chick fila I've ever been to that the restaurant was not clean; tables dirty; fries on the floor. My sandwich had a cold bun

First and last time ordering anything from this location. I ran off and left my lunch at home today, so decided to order using the app. A work associate makes a pickup run every Wednesday for our team, so I decided to place an order using the app for pickup. I placed the order before before 11 AM, and close to 11:30, my associate called me to verify I'd placed the order. I verified yes, I had, and the app showed it has been submitted already; so she had to sit around and wait while they fixed my order that they hadn't bothered to even look at in 40 minutes. I ordered the chicken strips along with Chick Fil A sauce, and a small drink. The drink was the only thing they didn't screw up; they forgot the sauce and the chicken strips are stringy, thin, overcooked and dry. This is the only Chick Fil A I've ever been to that didn't deliver excellence across the board. Lesson learned, I won't be giving them my business again. I'd rather go to the cafeteria downstairs than patronize this CFA - and given that the cafeteria food is comparable to something I'd feed a dog, that's saying something! read more

With so many locations in Collin County and other food choices hard to get back here but we did. Especially for their seasonal soup (see photo). A number of families for lunch especially grandparents babysitting. Nice. Great service and food as always. Very consistent across all the stores. read more

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Manager at this location is very inflexible and not customer focused. Wouldn't even help me resolve a simple issue and said "there's nothing I can do" which is a complete lie. Won't be going to this location anymore and I was a frequent customer with Chick-fil-A "signature" status. Would rather take my business to another Chick-fil-A who cares about their customers. read more

Listen, this Chick-fil-A is amazing! They're customer service, the atmosphere inside of the restaurant, and their promptness to serve high-quality food is underrated. Chick-fil-A's in general are phenomenal. However, this restaurant is on a completely different level. In addition to the high quality of food and service, the restaurant remains super clean, and it's conveniently located in the heart of Plano in the colony right off of the highway. I've been a loyal customer for over a year now and you'll be too! Thank me later Special shout out to Rusty, Hailey and most recently Kevin! read more

Drove up in the left-hand lane as is 900% typical for drive-through restaurants. The closest Lane to the restaurant is usually the drive up lane to place an order. There was no one else in the lane. Nobody came to my service. I rolled down the window and asked the gentleman taking orders if there's anyone to help me and said I was in the wrong lane that it was the mobile lane. he said must drive around in order to come back through the drive-through lane in order to place an order. There was absolutely zero people in the lane. I was in not even at the window. I'm not sure why he couldn't just take my order and let me go through, but I've never ever in my life seen a drive-through restaurant that does not accept orders in the far left hand lane. I left without an order. I wish some success in this venture. read more

If possible, I would give a rating of zero; not for the food, but because of the service I received earlier today. This really surprised me as the servers in every other Chick-fil-A have been nothing but nice. I was there at around 10:30 AM today. After waiting for about 15 mins, I finally arrived at the window to make my payment. The server, an african american female, looked pissed off, didn't greet me or anything (even though I did) and proceeded to give me the wrong order. Then she asked me my name, and then said to her coworker, "Order for Shahed or Shaheeed or whatever". I understand her giving me attitude the entire time or even not responding to my greeting as she may have been having a bad day, but what I don't understand is the blatant disrespect she showed to one of her customers. My name is not "Whatever" and I don't appreciate anybody treating me that way. I'm attaching my receipt to this post, hoping some action will be taken by management at that location. read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

This location seems to be slower than others however, not that much to complain. The staff is SUPER nice and the drive thru is always packed but moves fast enough. Typical experience. read more

Always great service and food is always consistently good. They also have a new mobile app drive thru lane that you scan your QR code to let them know you've arrived which makes things go faster. read more

I come here at least once a week for lunch since it's right next to my office. I know what's happening. Let me just say this, the staff here is probably the best I've ever seen of any restaurant. Always very helpful, very friendly, very respectful. Shout out to my man Raymond. The manager is also absolutely excellent. Always very helpful, hard working, and can always be seen working right next to the rest of the crew. The food is right on. Always hot and fresh, probably some of the best chick-fil-a you can get. They actually get the cheese-placement pretty good on their sandwiches here . Inside is also pretty good. They got the little playground and everything. Outdoor seating is nice, they got the big umbrellas for the sunny days. Always nice and clean, though the inside always seems to be a bit cold. Might be nice on a hot day though. Anyways, yeah, check this place out if you like some good 'ol' Chick-fil-a. read more

This was my first time at this location. I ordered what we usually eat and waited till we got home to eat. As we drove I snuck a waffle fry and thought it tasted a little funny, like rotten. So I grabbed a different one and it had the same flavor. So when I got home I checked the fries and found there was a rotten potato and it had effected the flavor of all the other fries. read more

Chick-fil-A - Fast and delicious - Fast Food Near Me - Plano, Texas

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I drive out of my way to support this Chick-fil-a. Staff is always so friendly and drive thru is super convenient. This particular store does a lot of promotions and events that support the local community which is why I like coming here. My go-to order is the chicken nuggets with Polynesian sauce and waffle fries. I also like to order the Spicy Southwest Chicken salad with avocado lime ranch dressing to balance out my meal. read more

This Chick-Fil-A opened in March 2018 so it's pretty recent. Like many restaurants in West Plano, the interior is nicer than in many other places and this restaurant is no different. I haven't been to a Chick-Fil-A that had nicer interior. I usually get the grilled chicken sandwich (no 5) and I ordered it here too. It was good and the waffle fries were good as well. The manager was great about making sure I liked everything and made sure I had everything I needed. They weren't too busy at the time so she had time to chat for a short bit which was good. This Chick-Fil-A is at a great corner location near the highway so I bet it will start being very busy here before long. read more

Chick-fil-A - Grilled chicken sandwich - Fast Food Near Me - Plano, Texas

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Amazing the food tasted so good and all of the employees are so nice one even complemented my shirt simple but made my day chick Fil a is amazing read more

This is my go to Chick-Fila-A restaurant. The take-out is super efficient with 2 lines all the way (does not merge into 1 line after the order is taken). They always ask if I need condiments and sometimes suggest condiments like grape or strawberry jam. I was at another chicken place and each sauce would cost me 25 cents. This trip I tried their latest sandwich Chick Fila Honey Pepper Pimento Sandwich with Pickled Jalapenos. It's good. You can taste everything that's in the sandwich including the honey. Really good read more

Probably the nicest location I've ever been to, super nice, super clean, and great customer service! The Chick-fil-A sandwich speaks for itself, if you haven't had it before not sure where you've been all this time....definitely good stuff! Don't forget to download the app and start earning points towards free stuff! read more

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This is probably one of the most scenic and fanciest Chick-fil-A's that I have ever been to. I only went through the drive-thru but going through the drive-through made me want to come back and eat inside. The first impressive thing is how it is set kind of on a heel as you're driving through the area. They also have double drive-thru lines with fans and heaters out for the people working the drive-thru. The drive-thru line circles around the front of the restaurant so you get a pretty good view of the area As You Are waiting in line. The food is up to par with the other Chick-fil-A's in the area which is a good thing. The staff is amazingly friendly like other Chick-fil-A's as well. I am not sure what they're hiring model it is but they do an amazing job finding great people! read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

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Went through the drive through. The lady that took my order was very nice. The people at the window very nice. The food was not. I ordered two meals. They gave me sweet tea and then I added sweetener. I ordered unsweetened tea. The four count strip meal had about two strips and the rest was fried batter. read more

I actually love this location but they will take the hit for all the locations. FILL UP MY ITEMS TO THE TOP!! I'M PAYING FOR A FULL CUP OF SOUP, A FULL CUP OF ICE CREAM AND FULL ITEMS of everything! DON'T PLAY THE " ITS HOT OR IT WILL SPILL CARD. ITS A LIE!! Millions of years we have received full containers of hot and cold items but some cheapo decided to rip customers off by holding one ladle of soup to save a few bucks while being greedy and then trained people to rip people off!! STOP DOING IT OR I WILL STOP BUYING ANYTHING FROM YOU!!! read more

Slow... I live near here and I would always enjoy coming here getting fast accurate service. Now they are slow and inaccurate. Not accountable, does not stand out from McDonalds, will be going to the location on Lebanon from now on. I'm not sure if management changed but something changed and it's noticeable because the service is lacking. Everyone is in a frenzy now. Doesn't seem as organized as it once was . read more

Always a consistent go to for parents with kids or even singles wanting crispy chicken steps or sandwiches. I like that they will substitute ice cream for toys in the kids menu read more

We picked up our dinner at the drive thru. We ordered 2 #1 sandwiches (non spicy), didn't bother to look what were in the bag (I suppose this was our fault, but in the busy drive thru lines, who does?) Anyway, we finally got on back to highway and started our dinner. Came to find out the sandwiches were spicy! We don't do spicy food. We can't eat the sandwiches, so we had to throw them away. I called the store phone number (many times). The message rolled over to a recording, stating to pressed #5 to leave a message. Then the phone went dead. Called the headquarters to file a complaint. Was told someone from the store will get in touch. No one does. It has been 2 weeks since the incident. I will not come to this store any more. I should add the 1 star is for the store phone system, and the lack of feed back. I understand occasionally the order did get messed up. read more

Disgusting!!!!! Food, maintenance, and service. We order 6-7meals for 5 people... we only got 4 sauces!!!! Floors restrooms windows everything is soooo dirty! The lettuce, OLD! read more

The service at this location is horrible. I ate in their dining room on a Saturday at 3:00. They were not busy. First in line and no one acknowledged us in the queue. Turns out the order taker was filling his Yeti. Next, someone spilled their drink all over the floor leading to the seating area. When our food came out, I asked the associate if they could bring out a mop. So we ate. The grilled chicken on my sandwich was about 1/2 size of the bun. It was a $12 meal. Manager gave a performance review right next to us=awkward and considering the condition of the restaurant, out of touch. I went to counter for a refill, tip toe across the sticky floor. Again, No one acknowledged me so I left. Some associates blasted by fulfilling mobile orders instead. Turns out, Nobody cleaned the floor so I crossed it again. What an awful experience. There are so many other places to eat in this area and we chose the world's worst Chick-fil-A. read more

They hardly ever cook anything consistently. Half the time the bacon on my sandwich is not thoroughly cooked. Also, today there was a pin hole in my drink cup which made a huge mess in my car. Kid was very giggly handing it to me. Leaked all out in my car. read more

Don't ever order food to be delivered to you from this location. The app told me the order would be headed my way in an hour from placing it, so I had put my phone down to get some work done and the driver called me 10 mins after. The call came in as silenced and he texted saying he was behind the building I was at. I had a small walk and 3 mins after the text, he was gone and I not only never received my food, but I lost my money too. I tried calling the restaurant and was hung up on about 5 times. Absolutely a joke. Get ready because nobody has patience here and nobody can do their job correctly. I used to be a very loyal customer to this specific location but this really angered me. read more

Hard to go wrong with Chick-fil-a but the on at this 121/Spring Creek location gives you the wrong sandwich for breakfast 1 outof 5 times. This morning I ordered a sausage and egg biscut meal with no cheese. When I got to my office and opened it I found they had given me a sausage and cheese only biscut. My order was confirmed and the tag sticker on the wrapper had what I ordered correctly but somebody forgot to put egg on it and placed the cheese I didnt want on it instead. Like I mentioned about 1 out of 5 times they get it wrong. read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

Service worst I have ever found. Ordered 2 Chicken sandwiches, received two without anything except pickles. Ordered child chicken pieces, no spices. Ordered strawberry shake, no strawberries Only correct order was the small waffle fries. read more

There was a time when Chick-Fil-A set the standard for great service. "My Pleasure" Remember that? Not anymore. The service at this location is basic at best. And that is if you're lucky. Check your bag before you drive away from the drive thru window because they will not! Today the person at the window argued with me repeatedly instead of simply giving me extra pickles. This kid claimed repeatedly that the extra pickles I asked for were in the bag. They weren't. Then he said the pickles were on the sandwich. They weren't. Five minutes later I asked for and received refund. Dumbest reason ever for a business to loose a customer, but they have done so. Providing good service is easy. Just be polite and follow the training. This Chick-Fil-A can't seem to figure it out though. read more

Dear franchise owner. Please train your staff with proper etiquette and cooking. I went through the drive through, they missed an item in the order. I went into store and they took forever to make a new one. Manager was notified and she glanced at me with no acknowledgement or apologies. They then gave me an undercooked chicken sandwich that was full of grease. Thank goodness this Chick-fil-A is out of my way because I will not be coming back. By the way, they claimed that it was taking them so long (10 minutes) to make the 1 sandwich because they were cooking a new batch but I ate the sandwich right away and it was lukewarm/cold. Yes, I took it personal because it makes no sense. All I asked was for them to correct their mistake, I was cool and kind and did not even show any anger because mistakes happen. I am disappointed by how they handled this situation. Okay. Vent over. Sigh read more

Super clean! Staff here were over the top friendly and accommodating. I got a reward in my app the first time I was in the vicinity of this Chic Fil A, so that was a great intro to this location. I came here during the lunch rush, and my order was correct and I didn't have to wait a crazy amount of time. Definitely worth a stop if you're in the area. Great crew and great food. read more

If there's 15-20 people working drive thru, why do they ALWAYS forget something?! It is absolutely ridiculous on how much the employees working drive thru forget something on your order. No wonder they can fly thru so many customers at drive thru, they DO NOT PROVIDE ALL ITEMS ORDERED!!! I'm done with ALL chick -fil-a's!! And that sad because the food is good. read more

We all know Chick-Fil-A is on point! Great chicken sandwich and great service! Long lines that move quickly. I always get their fried chicken deluxe sandwich and waffle fries with a side of zesty buffalo sauce! This location 4/5 and run just as smoothly as the other chick-fil-A's I will be back to this location! read more

It's Chick-fil-A!!! What else can I say? This location got a lot of parking. Watch out for lunch time: lots of corporate workers come in for lunch . But it's a short 5 minute wait at the most. Not sure if they feel sorry for me, but they have given my daughter treats a few times. Have gotten cookies, ice cream, and a frozen orange drink. read more

Chick-fil-A is always a classic. It is pretty hard to mess up. This specific one is brand new so they have a few newer features. They have a covered drive thru. This is such a nice feature for when it is raining but you still need your nugget fix. You can drive up, open your window and not get wet since it is all covered. It is a 2 lane drive thru. This location also has an outdoor patio with umbrellas. Every one knows they are always generous with sauce. So when you get too many you can return the extras at a sauce return station. When you are completely done they have electric, handsfree trash compactors! Fancy! read more

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This by far is the best CFA I've ever had the pleasure of visiting. A little background, my mothers side of the family was heavy into architecture and one of my favorite podcasts is 99% Invisible (shouts out to Roman Mars) so this location is probably one of the better designed locations I've been in. From the parking lot to the drive thru, dining area to the lobby and it's over all use of space. Nothing was overlapping and on top of each other. Some locations have the pick up areas intertwined with the entrance and order areas so it causes congestion and confusion. But not this location. It got the concept right. The cleanliness was on point and the staff was excellent. I also loved the automatic waste disposal unit. And how about the food? C'mon it's chick-fil-a! The food was just as satisfying as the aesthetics. Chicken was hot and the fries crisp and season to perfection. Enjoyed every bite as always. Hope more stores will remodel to be as design efficient as this location read more

The guys that working there are so stupid. They never get my order right even when I'm going to the window and buying from them in personal they don't give me the right order the pooches they put a lot of stuff did I didn't even ask or they sending you home with less stuff but now it's already annoying more because I order with from them with Uber eat and they fucked it up again stupid motherfuckers don't buy from them read more